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Royal Hotel

267 Smith Street, Durban 4000, South Africa
Hotel amenities
Royal Hotel
Best prices for: 1 room 1 guest
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Ranked #28 of 43 Hotels in Durban
A recent review
4 of 5 stars reviewed 1 week ago
rogini2015 Pretoria, South Africa
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67 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Pretoria, South Africa
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

great ambience. but one thing I really admired was the service at breakfast. it was exceptional talk about being attentive to your guest. I was really impressed as the waiters in the morning were quite elderly, one I would like to mention was Patrick. what a waiter! so obliging, so patient, so attentive. he has to mentioned. the rooms are... More 

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Benoni, South Africa
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed April 8, 2015

I stayed at this hotel for 2 nights (27-29 March), having booked it out of curiosity of seeing why it recently changed ownership. Although the hotel shows visible signs of aging, the rooms are clean and well serviced, but management needs to replace one or two frail towels supplied,and modernize the sofas and air conditioners inside the room(s). I had... More 

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Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Good morning Thank you for staying at The Royal Hotel and for your valuable feedback. As the new owners, we are concentrating fully on restoring THE ROYAL HOTEL to its former glory by improving the facilities and service that was once evident at this 'Grand Lady'. Coastlands Hotels and Resorts is Kwa-Zulu Natal’s leading innovative hospitality company that prides itself... More 

Sandton, South Africa
2 reviews
1 of 5 stars Reviewed April 7, 2015

It is such a disappointment and pity the way this establishment, The Royal Hotel in Durban has been run down. It was once a place of class, style and upmarket. But no longer. My husband and I stayed here over the easter weekend in 2015. As soon as you enter, the musty smell of old furniture is received. The light... More 

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Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Good morning Thank you for staying at The Royal Hotel and for your valuable feedback. As the new owners that took took ownership of the hotel a couple of days before your stay, we are concentrating fully on restoring THE ROYAL HOTEL to its former glory by improving the facilities and service that was once evident at this 'Grand Lady'.... More 

Travelers are raving about these Durban hotels

Johannesburg, South Africa
1 review
4 of 5 stars Reviewed March 3, 2015

Stayed there on a short holiday. The staff is friendly, the hotel is big and beautiful. Visitors have a choice to shower of bath. Easy accessible public transport! Will be visiting again soon with my friends!

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Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Good morning Thank you for staying at The Royal Hotel and for your valuable feedback. As the new owners, we are concentrating fully on restoring THE ROYAL HOTEL to its former glory by improving the facilities and service that was once evident at this 'Grand Lady'. Coastlands Hotels and Resorts is Kwa-Zulu Natal’s leading innovative hospitality company that prides itself... More 

Braintree, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 2, 2015

We have staved at this hotel for 3 nights and although the hotel is showing its age the staff are are fantastic and so helpful and can't be faulted. There is a possibility that this grand and historic building will be sold which would be a great loss for Durban.

Was this review helpful? Yes 3
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Good morning Thank you for staying at The Royal Hotel and for your valuable feedback. As the new owners, we are concentrating fully on restoring THE ROYAL HOTEL to its former glory by improving the facilities and service that was once evident at this 'Grand Lady'. Coastlands Hotels and Resorts is Kwa-Zulu Natal’s leading innovative hospitality company that prides itself... More 

Dubai
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 23, 2015

The Royal Hotel, Durban was a grand hotel back in the days. The trouble is that its stayed there. I was given to understand that the Queen (of England that is) stayed there in the 70s and 80s. There is a picture of her adorning the walls of the hotel lobby. Don't get me wrong, this hotel was. Fantastic place... More 

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Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Good morning Thank you for staying at The Royal Hotel and for your valuable feedback. As the new owners who bough the hotel in March this year, we are concentrating fully on restoring THE ROYAL HOTEL to its former glory by improving the facilities and service that was once evident at this 'Grand Lady'. Coastlands Hotels and Resorts is Kwa-Zulu... More 

Durban, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 7, 2015

Very Professional staff , close to all emenities ,they provide best meals ever.Close to the city hall and the Workshop. few minutes to durban harbour / wilson's wharf .There is a shuttle service to King Shaka Airport.

Was this review helpful? Yes 1
PetraPorter, General Manager at Royal Hotel, responded to this review

Dear valued guest. We thank you for taking the time to write a review. We are delighted you enjoyed your stay with us. We will pass the good comments to our staff. Hope to welcome you back very soon. More 

Durban, South Africa
Top Contributor
97 reviews 97 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 20, 2014

We just returned from two weeks in India and needed a break from the Mumbai Hotels and 2000+ India photos I took. So it was off to The Royal Hotel for the evening. The Royal Hotel Durban has stood at the centre of Durban and its history for more than 150 years. It has grown with the City and stands... More 

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PetraPorter, General Manager at Royal Hotel, responded to this review

Dear Valued Guest. Thank youf ortaking the time to write a review on Tripadvisor. We are very pleased you enjoyed your stay and hope to welcome you back very soon. More 

Durban, South Africa
Top Contributor
64 reviews 64 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed December 9, 2014

Its sad that I write this but the public needs to know...This establishment used to be the only 5 star hotel around. Currently with its pathetic service and cracked floor tiles its the direct opposite. Its not at all maintained. From the parking lot you can see the building is cracking and falling apart The interior corridor is the same... More 

Was this review helpful? Yes 1
PetraPorter, General Manager at Royal Hotel, responded to this review

Dear Treason N, Thank you for taking the time to write a review on Tripadvisor. Any Critism albeit negative is taken very serious for our guests satisfaction. We have adressed your poor service with relevant staff and hope you will welcomed back very soon to proof to you our service and standards are of best. More 

Pretoria, South Africa
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed November 21, 2014

The hotel is old and in need of an upgrade, espacially the bathroom which showed shoddy repairs. A group of schoolkids stayed on the same floor and they were very noisy up until about 01:00 in the morning. The pool deck was closed and looked derelict. Breakfeast was very average at best.

Was this review helpful? Yes
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Good morning Thank you for staying at The Royal Hotel and for your valuable feedback. As the new owners who bought the hotel in March this year, we are concentrating fully on restoring THE ROYAL HOTEL to its former glory by improving the facilities and service that was once evident at this 'Grand Lady'. Coastlands Hotels and Resorts is Kwa-Zulu... More 

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Amenities