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All 42 Durban hotels

Royal Hotel

4.0 of 5 Hotel   |   267 Smith Street, Durban 4000, South Africa
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Royal Hotel
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Ranked #30 of 42 Hotels in Durban
A recent review
4 of 5 stars reviewed 2 weeks ago
Chyna22 Durban, South Africa
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61 reviews from our community

Traveler rating
    4
    14
    19
    14
    10
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13
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28
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Durban, South Africa
1 review
4 of 5 stars Reviewed 2 weeks ago

Very Professional staff , close to all emenities ,they provide best meals ever.Close to the city hall and the Workshop. few minutes to durban harbour / wilson's wharf .There is a shuttle service to King Shaka Airport.

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PetraPorter, General Manager at Royal Hotel, responded to this review

Dear valued guest. We thank you for taking the time to write a review. We are delighted you enjoyed your stay with us. We will pass the good comments to our staff. Hope to welcome you back very soon. More 

Durban, South Africa
Top Contributor
81 reviews 81 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 20, 2014

We just returned from two weeks in India and needed a break from the Mumbai Hotels and 2000+ India photos I took. So it was off to The Royal Hotel for the evening. The Royal Hotel Durban has stood at the centre of Durban and its history for more than 150 years. It has grown with the City and stands... More 

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PetraPorter, General Manager at Royal Hotel, responded to this review

Dear Valued Guest. Thank youf ortaking the time to write a review on Tripadvisor. We are very pleased you enjoyed your stay and hope to welcome you back very soon. More 

Durban, South Africa
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed December 9, 2014

Its sad that I write this but the public needs to know...This establishment used to be the only 5 star hotel around. Currently with its pathetic service and cracked floor tiles its the direct opposite. Its not at all maintained. From the parking lot you can see the building is cracking and falling apart The interior corridor is the same... More 

Was this review helpful? Yes 1
PetraPorter, General Manager at Royal Hotel, responded to this review

Dear Treason N, Thank you for taking the time to write a review on Tripadvisor. Any Critism albeit negative is taken very serious for our guests satisfaction. We have adressed your poor service with relevant staff and hope you will welcomed back very soon to proof to you our service and standards are of best. More 

Pretoria, South Africa
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed November 21, 2014

The hotel is old and in need of an upgrade, espacially the bathroom which showed shoddy repairs. A group of schoolkids stayed on the same floor and they were very noisy up until about 01:00 in the morning. The pool deck was closed and looked derelict. Breakfeast was very average at best.

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WillyJozie
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 30, 2014

While living and working in Durban up until the end of 1991, I enjoyed many pleasurable business and private occasions at this then popular hotel. The venues of note were the Top 'O the Royal,a cocktail bar with impressive views of the harbour, now office space. The Pool Deck provided drinks and light meals to residents and walk-in patrons.The Royal... More 

Was this review helpful? Yes 3
Top Contributor
51 reviews 51 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed May 30, 2014

Due to fond memories of The Royal Hotel in Durban, we decided to visit it again during our recent visit to this city. What a disappointment it was. The hotel is being poorly kept and managed; the classy and classic decor had been changed to poor style kitsch interior. The once perfect memorable cuisine in now bland everyday stuff. The... More 

Was this review helpful? Yes 5
Cape Town South Africa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 16, 2014

We had a Excellent time at the Royal. We had a Beautiful Room over looking the Habour. We went on a Cruise Ship and it was Close the the Habour and central for site seeing. The transport system Buses services is very good and economical and all the site seeing destination close by.

Review collected in partnership with Skoosh

Was this review helpful? Yes 2
Cranbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 26, 2014

Hotel is not in the part of town that you really want to be staying in. Thou in saying that, I did walk around, during the day only, and had no problems and felt safe enough. The hotel advertises wi-fi, but charges extra for that. The gym is no longer, the sauna and spa are also extras, and the pool... More 

Was this review helpful? Yes 2
Johannesburg, South Africa
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 15, 2014

We stayed over in peak period and honestly this was the best value for money stay we had in Durban. The room had great harbour views and the staff were friendly. The cleaning staff were very competent and helpful. Under new management the Hotel is being revamped and it is improving. The room we stayed in was Huge with a... More 

Was this review helpful? Yes 4
Cape Town Central, South Africa
Contributor
17 reviews 17 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 8, 2014

This used to be the hotel to stay at, the welcoming top hatted doorman, when that was missing I should have known. The rooms were clean, but the plumbing in the two rooms we had booked both needed attention, not serious, but this is four stars, the A/C, what A/C. Dinner was a disappointment. Breakfast started well with a fairly... More 

Was this review helpful? Yes 5
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Additional Information about Royal Hotel

Address: 267 Smith Street, Durban 4000, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $
Hotel Class:4 star — Royal Hotel 4*
Number of rooms: 113
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Also Known As:
Royal Hotel Durban
Hotel Style:
#5 Spa Hotel in Durban
#14 Luxury Hotel in Durban

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