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Royal Hotel

267 Smith Street, Durban 4000, South Africa
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1 room 1 guest
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70 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (18)
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Durban, South Africa
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 23, 2015

We booked a table for 6 for a special Christmas dinner. On arrival at the grill room, the lights were turned off and there was not a single person present. We eventually found a waiter who turned on the lights and seated us. We could not order drinks as the bar is on one of the top floors and there... More 

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Johannesburg, South Africa
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed June 6, 2015

From previous reviews I was prepared for the old finishes and the 'previous grandeur'. Ironically the high quality finishes was one of the few highlights. No need to refit the entire hotel, however the oily breakfast with eggs that looked like it was cooked for 4 hours before serving it to us left us wishing we used the R270 each... More 

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Travelers are raving about these Durban hotels

Paris, France
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 30, 2015

Had an excellent stay at the Royal, rooms very neat and tidy. Service from staff cant be commented as they were no where in sight! Views excellent over seeing the harbour. Restaurant was closed thus cant comment Wifi very fast and efficent

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Pretoria, South Africa
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 13, 2015

great ambience. but one thing I really admired was the service at breakfast. it was exceptional talk about being attentive to your guest. I was really impressed as the waiters in the morning were quite elderly, one I would like to mention was Patrick. what a waiter! so obliging, so patient, so attentive. he has to mentioned. the rooms are... More 

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Benoni, South Africa
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 8, 2015

I stayed at this hotel for 2 nights (27-29 March), having booked it out of curiosity of seeing why it recently changed ownership. Although the hotel shows visible signs of aging, the rooms are clean and well serviced, but management needs to replace one or two frail towels supplied,and modernize the sofas and air conditioners inside the room(s). I had... More 

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Sandton, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 7, 2015

It is such a disappointment and pity the way this establishment, The Royal Hotel in Durban has been run down. It was once a place of class, style and upmarket. But no longer. My husband and I stayed here over the easter weekend in 2015. As soon as you enter, the musty smell of old furniture is received. The light... More 

Was this review helpful? Yes 1
Johannesburg, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 3, 2015

Stayed there on a short holiday. The staff is friendly, the hotel is big and beautiful. Visitors have a choice to shower of bath. Easy accessible public transport! Will be visiting again soon with my friends!

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Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Good morning Thank you for staying at The Royal Hotel and for your valuable feedback. As the new owners, we are concentrating fully on restoring THE ROYAL HOTEL to its former glory by improving the facilities and service that was once evident at this 'Grand Lady'. Coastlands Hotels and Resorts is Kwa-Zulu Natal’s leading innovative hospitality company that prides itself... More 

Braintree, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 2, 2015

We have staved at this hotel for 3 nights and although the hotel is showing its age the staff are are fantastic and so helpful and can't be faulted. There is a possibility that this grand and historic building will be sold which would be a great loss for Durban.

Was this review helpful? Yes 3
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Good morning Thank you for staying at The Royal Hotel and for your valuable feedback. As the new owners, we are concentrating fully on restoring THE ROYAL HOTEL to its former glory by improving the facilities and service that was once evident at this 'Grand Lady'. Coastlands Hotels and Resorts is Kwa-Zulu Natal’s leading innovative hospitality company that prides itself... More 

Dubai
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 23, 2015

The Royal Hotel, Durban was a grand hotel back in the days. The trouble is that its stayed there. I was given to understand that the Queen (of England that is) stayed there in the 70s and 80s. There is a picture of her adorning the walls of the hotel lobby. Don't get me wrong, this hotel was. Fantastic place... More 

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Durban, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 7, 2015

Very Professional staff , close to all emenities ,they provide best meals ever.Close to the city hall and the Workshop. few minutes to durban harbour / wilson's wharf .There is a shuttle service to King Shaka Airport.

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PetraPorter, General Manager at Royal Hotel, responded to this review

Dear valued guest. We thank you for taking the time to write a review. We are delighted you enjoyed your stay with us. We will pass the good comments to our staff. Hope to welcome you back very soon. More 

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