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All 43 Durban hotels

Hilton Durban

5.0 of 5 Hotel   |   12 - 14 Walnut Road, Durban 4001, South Africa
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73%
Ranked #7 of 43 hotels in Durban
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed December 28, 2012
HRH2011 Johannesburg, South Africa
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484 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton Durban
See the most recent reviews
Durban, KwaZulu-Natal, South Africa
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 2, 2013

We booked for the buffet at the Hilton Hotel and assumed that as it was a 5 star hotel expected a good buffet. Firstly I booked a month in advance and when phoning to confirm after about 5 minutes of looking they eventually said they had found it, then on arrival there was no booking at all. We didn't expect... More

Was this review helpful? Yes 3
JulieNolan13, Manager at Hilton Durban, responded to this review

Dear Susan H It is always good to receive constructive feedback and I thank you, on behalf of my Team. Firstly I would like to sincerely apologise that your recent visit to our Rainbow Terrace did not meet your expectations. Without a doubt, the experience you have had at the Hilton Durban is not acceptable and is certainly not the... More

Groningen, The Netherlands
Contributor
13 reviews 13 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 1, 2013

My family wanted to stay for one night in Durban before returning home after a Christmas Holiday. Hilton had a competitive room package for New Year's Day. Room is ok, restaurant acceptable. However, the service level is abominable. Second room was only available at 16:00 hours, after I pushed for it. Normal check-in time is 15:00 hours. Internet comes at... More

Was this review helpful? Yes
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review

Dear Mr Doortmont, Thank you for your constructive feedback. I am sorry to hear that we did not meet your expectations on this occasion. Please note this is not our standard and that we pride ourselves on exceeding guest expectations. Your comments with regards to your check in and internet has been passed onto our Front Office Manager and Internet... More

Johannesburg, South Africa
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 28, 2012

My wife and I stayed for one night at the Hilton on our way to Ballito. We experienced excellent service right from reception to check in to the concierge. We stayed on the 13th or 14th Floor, overlooking the ocean. Although it is quite a distance from the beachfront (+/-2.5km), the views were none the less magnificent. The rooms where... More

Was this review helpful? Yes
JulieNolan13, Manager at Hilton Durban, responded to this review

Dear HRH2011 Thank you very much for choosing to stay at Hilton Durban and for taking the time to write this review. It is always good to receive constructive feedback and I thank you, on behalf of my Team. I have noted your comments regarding the parking charges, variety of choices besides seafood in our restaurant and will defiantely take... More

Roodepoort, South Africa
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 27, 2012

Everything was excellent during my stay except parking, Can you atleast include parking in the Hotel price that we pay, cos they were charging per hour, and imagine how much it will cost for a two weeks stay

Was this review helpful? Yes
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review

Thandi, thank you for your constructive feedback. We are pleased everything was excellent. Thank you for your feedback with regards to the parking, we will defiantely take your suggestion into consideration. Please do be advised that there is a flat rate of R50 per night for all in house guests , and there is a hourly rate for visitors. Thank... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed December 9, 2012

The Hilton is very conveniently located right next to the conference center. Service was impeccable, as always. What really impresses me every time is how well thought-out the rooms are: beds, TV and workspace are perfect, the safe is big enough to take my entire laptop bag, there are enough big and well lit mirrors to check clothing, and an... More

Was this review helpful? Yes
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review

Dear valued guest, I cannot thank you enough for your kind comments on Tipadvisor with regards to your recent stay. It’s so great to hear that you found the service impeccable and I will definately share your wonderful comments with the staff. It is such a pleasure to receive such positive feedback. Feedback is always important as it is vital... More

Ottawa, Ontario, Canada
Contributor
14 reviews 14 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 8, 2012

I stayed here for 10 days due to a work event at the neighbouring convention centre. From a convenience perspective, this was the best choice, as I didn't have to worry about arranging transfers and being stuck in traffic. I was upgraded to a more spacious room, which I appreciated given my long stay. My room was very comfortable, and... More

Was this review helpful? Yes 2
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review

Eudoxxia, thank you for taking the time to write a response after your recent visit. I am delighted to read that you enjoyed the food at The Rainbow Terrace and Room Service during your 10 night stay at the hotel, and especially found the bunny chow and curries delicious. Your comments with regards to the consistency and the pricing of... More

Pietermaritzburg, South Africa
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 8, 2012

I was expecting something extraordinary but was let down. 1. The rooms looking old and in need of an upgrade 2. Breakfast was nice but not spectacular. 3. You pay a premium price and expect a premium hotel but it's not the case.

Was this review helpful? Yes 1
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review

Zaheer, thank you for your constructive feedback. I am sorry that we did not meet your expectations during your stay with us. Next time you visit, let the chef know if there is anything additional you would like to see on our breakfast buffet at Rainbow Terrace. Just to let you know as well the menu’s have been changed across... More

Top Contributor
61 reviews 61 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 8, 2012 via mobile

Great location if ypur attending a function at the Durban ICC. As Hilton's go it was acceptable but had drainage problems in the shower And the phone was not working when I arrived in my room. Staff were friendly and tried to be helpful. Book your return to the airport through the hotel as it was 50 SAR cheaper than... More

Was this review helpful? Yes
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review

Dear Valued Silver Member, Thank you for your constructive feedback, Your comments with regards to the drainage and phone not working have been pasted onto our Operations Manager and Maintenance Manager, Your are greatly appreciated and recognized as a frequent silver Hilton Honors member, do let me know when you next visit our hotel so I can ensure you are... More

Sydney, Australia
Top Contributor
75 reviews 75 reviews
59 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed December 5, 2012

We stayed here for two nights on the executive floor and the views from the lounge were fantastic. Some gentlemen spent one evening in the lounge conducting interviews which was a little odd (though slightly entertaining). The rooms were of a very high standard and the buffet breakfast was very good.

Was this review helpful? Yes 1
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review

Hanamiprincess, thank you for taking the time to post a review on this website. Yes the Executive Lounge has amazing views of the Indian Ocean and the City. I am glad you hear you found the rooms of high standard and the breakfast buffet satisfying. Looking forward to welcoming you back to the Hilton Durban. Safe travels. Warm Regards Roshini... More

Contributor
17 reviews 17 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 5, 2012 via mobile

Not the best stay, we ordered a non smoking room. We arrived after delayed flights slightly later than expected. It seemed that the staff could not care about the simple request and noted that they did not have any available, for the amount we are paying for the stay at least get the one simple request right. I now have... More

Was this review helpful? Yes 1
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review

BranGP – Thank you for your feedback. We regret for not being able to meet your room preference. We were unfortunately fully booked and made certain requests challenging to meet. On your next visit to our hotel, please ask for Roshini at reception so that she can ensure all your requests are met. Thank you once again for your comments.... More

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Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Durban 5*
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Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Durban #5 Luxury Hotel in Durban
Hotel Class
Number of rooms
324

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