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Hilton Durban

#8 of 43 Hotels in Durban
Certificate of Excellence
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12 - 14 Walnut Road, Durban 4001, South Africa
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Best prices for: 1 room 1 guest
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Hilton Durban
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Hilton Durban
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657 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton Durban
See the most recent reviews
johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 5, 2014

stayed in may Hilton hotels.hilton Durban is fair .the rooms seem to need a refurbishment.breakfast was good all else was goos the rooms jus don't live up to Hilton expectations.better hotels on the beachfront to stay at .

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest, Thank you so much for taking the time to complete your TripAdvisor review. I do sincerely apologise that your stay did not exceed your expectations however would like to take this opportunity to inform you that we have begun our long awaited refurbishment starting with Phase 1 of our hotel entrance and lobby and phase 2 our... More 

Birmingham
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 1, 2014

I stayed in room 1222, last night. The website clearly states a major lobby refurb is under way, and I have no issue with this, as prices seem to have come down, a little. My room was v poor. The air con, barely worked, and the shower had no cold water, so, it was scalding hot, making use impossible. Check-out,... More 

Was this review helpful? Yes 1
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for taking the time to complete your review. I greatly appreciate any comments made by you as it is always good to receive constructive feedback as we constantly strive to achieve the highest quality of service. Firstly I would like to sincerely apologise that your recent stay with us did not meet your... More 

Birmingham, United Kingdom
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 30, 2014

Spent ten days here all the staff are very attentive had no issues at all and the Exec loung was a joy to use with great staff. Nothing was to much trouble and the location is ideal as the beach is a short walk away and the local bus service ( the bus stop is located next door at the... More 

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to send in your review. I greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality service. It is always good to receive constructive customer feedback and I thank you for that. I place great... More 

Durban, South Africa
1 review
5 of 5 stars Reviewed January 27, 2014

I had a great experience and enjoyed myself i was with my friend and we had a great time front office welcomed me well on my check in and house keeping kept my room smelling and looking good thanks to the food and beverage team i had a lovely breakfast and in room dining experience of a life time will... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for that amazing review. We are happy to hear that we were able to create a home away from home experience for you. Looking forward to welcoming you back to the Hilton Durban soon. Yours sincerely Markus More 

Johannesburg, South Africa
2 reviews
4 of 5 stars Reviewed January 27, 2014

Compared to some of the international hotels that we have lived in I will rate ours as some of the top hotels. Sadly we need to look at the staff that you employ. I understand that we have an unemployment problem but we dont need to emply su-standard people. the reputation of the hotel is dependent on the appearance of... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonDurban, General Manager at Hilton Durban, responded to this review

Dear Sharnel S, Thank you for your feedback. Please be advised your comments have been shared with the Front Office Manager.Thank you once again and looking forward to welcoming you back to Hilton Durban soon. Kind Regards Markus Fritz General Manager More 

Mumbai
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 25, 2014

Compared to other Hilton properties I have been in, this hotel has seen better days. The location is not walking distance from the beach or anything else unless you are there to watch a cricket match or attend a convention at the convention centre. The rooms are nice and spacious, the breakfast is decent. The only issue I had was... More 

Was this review helpful? Yes 2
HiltonDurban, General Manager at Hilton Durban, responded to this review

Vnki, thank you for your constructive feedback. The hotel is a 15 minute walk to the beach and it is in the City Centre. We are glad to hear that you found the rooms nice and spacious, however we are currently in the process of refurbishing our hotel. Thank you once again and looking forward to welcoming you to Hilton... More 

Istanbul, Turkey
Top Contributor
71 reviews 71 reviews
32 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed January 21, 2014

Really good location if you need to be in the city for business for example. Rooms are spacious and clean but not very Hilton quality. Comfortable beds as usual. Breakfast buffet was really good. Parking at an additional charge. Hotel can get very full when there is a function or conference. Elevators are issue as they are very slow. Safes... More 

Was this review helpful? Yes
JulieNolan13, General Manager at Hilton Durban, responded to this review

Dear EvrenA Thank you very much for taking the time to complete your guest review. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Thank you for your great comments regarding the comfort of our beds, cleanliness and breakfast buffet – will surely pass this onto the entire team. We place... More 

Port Elizabeth, South Africa
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 20, 2014

Stayed at the Hilton Durban for 6 nights in December during the SA Junior Chess Championships at the ICC which is literally next door. Location excellent if you need to be in the city for business but not near any shops. Standard room was spacious and clean. Bed was super comfortable. Great extra large safe in the room. Sufficient cupboard... More 

Was this review helpful? Yes
JulieNolan13, General Manager at Hilton Durban, responded to this review

Dear WGreeff Thank you very much for choosing to stay at Hilton Durban and for taking the time to send in your review. We are in fact in the best location to the ICC and City Centre. I have noted your comment regarding the leaking shower and have addressed this with our Chief Engineer. Look forward to welcoming you to... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 19, 2014

Worst service dirty , the staff have attitude especially Nikita at from desk and Natalie who is night duty manager can't help either . Came in after 11pm requested upgrade as we are hilton honour a members paid 2000 for the night but they refused. No hot water n dirty towels shouldn't b classed as a 5 star hotel !... More 

Was this review helpful? Yes 1
JulieNolan13, General Manager at Hilton Durban, responded to this review

Dear Slockhat Thank you very much for taking the time to send in your review as we greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. It is always good to receive constructive feedback and I thank you, on behalf of my Team. Firstly I would like to sincerely apologise that your... More 

Singapore, Singapore
Contributor
15 reviews 15 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 18, 2014

This Hilton has one of the best mattress and pillows I have ever slept on. Room was clean and well kept. So was the toilet. Friendly staff too. The location was in central Durban, so easy access to surrounding areas. However, they had complimentary wifi only in the lobby. Room wifi was chargeable, unless you are Gold or Platinum Hilton... More 

Was this review helpful? Yes
JulieNolan13, General Manager at Hilton Durban, responded to this review

Dear ShashiGopala Thank you very much for sending in your review as we greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. I am glad to hear that you loved the comfort of our beds and pillows and our friendly staff. Hope to welcome you back to the Hilton Durban soon. Kind... More 

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