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Hilton Durban

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12 - 14 Walnut Road, Durban 4001, South Africa
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Hilton Durban
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889 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Durban
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London, United Kingdom
Level Contributor
1 review
5 of 5 stars Reviewed 3 weeks ago

I would like to say we had an amazing stay was looked after by all the staff, especially Noel the Chef in the Big Easy, he was great, thanks for a great tome will defo book there again next time in Durban.

Helpful?
Thank garyblue132
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you so much for sending in your amazing review and happy to hear you enjoyed the services and had a great time at Hilton Durban and the Big Easy. Will surely pass on your feedback to Noel for his recognition. See you back soon. Yours sincerely Markus More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Upon arrival outside the lobby, you are greeted with by the friendliest staff. There is an ever present smile from everybody and they are more than willing to assist. Check-in is hassle free and quick.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ndiphiwe T
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. As a HHonors member, you are now among our most valued guests. I am pleased to hear you found the Hilton Durban experience, services and staff to your liking. Your satisfaction is very important to us and we try hard to make sure all of our guests... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

A professional and well presented hotel in Durban. Everything you need for either work or leisure. In the heart of Durban that has a location which is convenient and easily accessible to either north or south of Durban so as to not be in traffic during peak times.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank tariqs787
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel and posting it to TripAdvisor. As a HHonors member, you are among our most valued guests. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. I sincerely... More 

Johannesburg, South Africa
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Checkin and checkout was excellent. Very happy to accommodate my late checkout request. Breakfast was amazing as always. The buffet did not have chicken sausages ( which is my favorite when I stay here) and I just asked the waitress and it was prepared and brought to me. Staff very polite and friendly at all times. Room was great. Super... More 

Helpful?
Thank ManushaP77
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban experience, services and our breakfast buffet to your liking and I look forward to welcoming you back to our hotel in the not too distant future. Yours sincerely Markus More 

Pietermaritzburg, South Africa
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The staff were very welcoming, friendly and helpful. Mr PK Zungu was efficient and handled a slight reservation glitch with a very calm and professional demeanor. An issue with the aircon in the room was sorted out timeously. breakfast was great, and management visible and friendly. already planning our next stay

Helpful?
Thank KYSH6
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for your review of your recent visit with us. I am truly glad you enjoyed your stay with us and would recommend us as a place to stay when visiting Durban. We appreciate your comments about PK who provided you with efficient service and our breakfast buffet. I look forward to seeing next time you're... More 

Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

Been using the Hilton consistently for a few years - in fact they were my preferred hotel chain after they literally saved my Namibian travels after a horrendous experience at another Windhoek hotel. So when Dec holidays came around and Durban was on the cards - there was no question as to where we were going to stay. The Hilton... More 

Helpful?
Thank Tich M
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking to send in your review and for choosing to stay at Hilton Durban. We care for the safety and well-being of all of our guests who choose to stay with us. Our wish is that all our guests leave our hotel feeling that they are cared for and respected. Please accept my sincere... More 

Auckland, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The Hilton is a brand very close to us as my husband proposed at the Hilton in Taupo and we spent our wedding night and 1st anniversary at the Hilton in Durban. We keep coming back because of the quality of service and the way we're made to feel while there. The facilities and staff are beyond compare.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Yogeshni G
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience on TripAdvisor. I am pleased to hear you found the Hilton Durban experience and services so special and I will surely pass this onto my team. Congratulations on your wedding and we have this saying at Hilton: New Beginnings Start at Hilton! We look forward to welcoming... More 

Coventry, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is a little tired in need of a face lift. the bedroom was a good size but the stains on the carpet let it down. However, the service was outstanding from the front desk to the staff in the eateries . The location is not the best with not great deal around at night without taking a taxi... More 

Helpful?
Thank iggy1987
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review. I greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. It is always good to receive constructive feedback and I thank you, on behalf of my Team and would... More 

Cannington, United Kingdom
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff are all very friendly and helpful and make you feel very welcome. The food is very good and there is a good selection of dishes available. Our room was very good and clean. However the hotel is next door to a conference centre and for the 10 days we were staying at the hotel there was something going... More 

Helpful?
Thank Damian B
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for your review. While we are happy to hear you enjoyed our services, food and accommodations, we are disappointed to know the noise from the ICC was unbareably. Our team strives to provide friendly and efficient service so our guests can enjoy a relaxing and productive stay and will ensure this feedback is passed onto... More 

Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

What used to be one of the better hotels in durban is actually deteriorating to a very bad hotel where there Hilton sign doesn't even work properly. When it opened up it was splendid with modern rooms and a lovely breakfast area and gym. The gym is still lovely and the breakfast is still 5 star but the overall condition... More 

Helpful?
Thank Tahir S
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to send in your review and letting me take this opportunity to inform you that we have finally begun our full room refurbishment project, starting with our Executive level floors (13 to 16) and the new Executive Lounge which is planned to be completed by the end of April 2016 and... More 

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