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Hilton Durban

5.0 of 5 12 - 14 Walnut Road, Durban 4001, South Africa
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Certificate of Excellence 2014
Hilton Durban
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Hilton Durban
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585 reviews from our community

Traveler rating
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    112
    36
    29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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  • English first
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  • Italian first
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  • Russian first
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English first
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    (585)
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    (121)
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    (174)
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There are newer reviews for Hilton Durban
See the most recent reviews
Johannesburg, South Africa
Contributor
19 reviews 19 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

In my opinion the Hilton in Durban is overrated and under delivers. The staff is super friendly and professional. They are well trained, courteous and polite and they genuinely go out of their way to serve and sort things out - all with a smile. Management however needs some introspection. I stayed at the Hilton from 2 to 8 December... More 

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. I would also like to apologize that we were not able... More 

Rochester, United Kingdom
Top Contributor
100 reviews 100 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Well trained staff knew their guests were important to them so gave a great service. Wellington was so lovely and caring and did all he could to make our stay feel special. We had 4 nights here we ate in the restaurant each evening. The welcome was great and so was the food. Our room rate was for bed, breakfast... More 

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and will surely pass on your great comments regarding our Front Desk (Wellington) and Restaurant staff and off quality. I am very sorry to hear about the replenishing of fresh towels and have addressed this... More 

Shanghai, China
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were picked up from the airport , the hotel was all we expected , great location and service and a very nice clean room . The stafs made our stay welcome , they arranged tours for us as well . The breakfast was excellent .

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience and for sending in your great review. I am pleased to hear you found the Hilton Durban services and overall experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Yours sincerely Markus More 

Durban, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

The treatment was very good from the arrival until we depart as family even the breakfast they were actively in all respect I will refer more friends and family to Hilton hotel especially the one in Durban

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you so much for taking the time to send in your great review and will surely pass this onto my team. Looking forward to welcoming you and your family back to the Hilton Durban soon. Yours sincerely Markus More 

Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We flew into Durban late and needed a place to stay before going on tour the next day. The hotel arranged for a car to pick us up at the airport, which was very slick, as we arrived very tired and jet-lagged. Pleasant service started with our driver and continued through check-in. The room was very nice - large bed... More 

Was this review helpful? Yes 1
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to send in your review and to share your experience at out hotel. I greatly appreciate any comments made by our guests as we constantly strive to achieve the highest quality standards. I have noted your great feedback regarding our staff, rooms and breakfast buffet and will surely pass this onto... More 

Lagos
Contributor
17 reviews 17 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is one hotel where you can tell that the staff have been trained to ensure that their guests have a pleasant experience. I spent 3 nights on a golfing trip and the experience was great. Very friendly staff and the food is good

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am happy to hear you found our staff pleasant and the food good. We look forward to welcoming you back to our hotel in the not too distant future. Have a wonderful Festive Season and all the best for 2015! Yours sincerely Markus More 

BEAU BASSIN, Mauritius
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel is conveniently situated to major attractions and taxi fares are reasonable. Level of service as well as cleanliness of the hotel is very good . Overall good value for money for a family stay in durban.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review. I am glad you found our location, services, cleanliness and value to your liking. I look forward to welcoming you and your family once more to Hilton Durban in the near future. All the best for 2015... More 

Alldays
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When service is this good, one doesn't really know where to begin but let's give it a shot. A friend of ours arrived from the Czech Republic on the 9th of November. My father had booked us a short cruise from Durban up to the Portuguese Islands - which turned out to be utterly disastrous - and our friend booked... More 

Was this review helpful? Yes 2
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest WOW! Thank you so very much for taking the time to send in this outstanding review and for choosing to stay at Hilton Durban. We greatly appreciate any comments made by our guests and I really must thank you for all the details you mentioned of my team, their service, our rooms/facilities and overall experience. I will... More 

Northridding, South Africa
1 review
4 of 5 stars Reviewed 2 weeks ago

If you want a place where you see value for your money then the Hilton Hotel is your preferred destination. I was at the Hilton (Durban) with my wife, felt like we were on honeymoon all over again. Friendly staff, good food, privacy... awesome experience!!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban value for money and an awesome experience with your wife. We look forward to welcoming you back to our hotel in the not too distant future. Yours sincerely Markus More 

Dubai, Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

It is very good location if you are in Durban for Business , newly furnished reception area is ideal for short meetings.The area around the hotel is quiet and pleasant except for some development taking place.

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to send in your review. It is always good to receive constructive feedback and I thank you, on behalf of my Team. I am glad to hear you liked our business location and our newly refurbed reception area and we are... More 

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Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 324
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Expedia, Hotels.com, Priceline, Agoda, Despegar.com, Travelocity, Odigeo, TripOnline SA, Tingo and South African Hotels so you can book your Hilton Durban reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban
Hotel Style:
#6 Business Hotel in Durban
#7 Luxury Hotel in Durban

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