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All 42 Durban hotels

Hilton Durban

5.0 of 5 Hotel   |   12 - 14 Walnut Road, Durban 4001, South Africa
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Ranked #7 of 42 Hotels in Durban
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
Gerhard13071964 Johannesburg, South Africa
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524 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton Durban
See the most recent reviews
Johannesburg, South Africa
Top Contributor
177 reviews 177 reviews
50 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Hilton Durban is a good business hotel, looks even better after its recent revamp. It is however very expensive for South Africans, for this price, one should be blown away. It is perfect for an event at the Durban Convention Centre. The room decor is very boring, and the shops in the foyer are very basic, they need some... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and sorry you were unhappy with the overall services and facilities offered. Our Executive team are reviewing this feedback in order to improve our guests experience. I would like to take this opportunity to inform... More

Johannesburg, South Africa
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Lack of continuity in maintaining a high level of service- sorry, but Hilton Rotterdam and hilton Hyde Park in London are outstanding in comparison. A higher standard of cleaning is required especially of the bath rooms. Rooms generally need an upgrade. Lighting in rooms inadequate. Telephonic reservations not friendly.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel on our guest survey and Tripadvisor. I sincerely appreciate your feedback and very sorry you were unhappy with the overall accommodation, condition of rooms and service. Firstly I apologize we were not able to provide you with the quality of... More

Atlanta
Top Contributor
71 reviews 71 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff was extremely courteous and helpful. Rooms were nice and clean. The lobby is very nice and the service was very good. I would recommend this hotel if you are staying in Durban. You are still close enough to Florida avenue and the casino if you want to go out. ;)

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban experience, services and location to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Yours sincerely Markus More

Brisbane, Australia
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is the perfect hotel if you are attending something at the conventions centre which is directly next door but it not convenient for anything else much in Durban and not really luxurious enough for a city retreat. . I arrived the day before a conference and the computer systems was down and it literally took them 2 hours to... More

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MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and very sorry to hear of your Front Desk experience and will ensure I address this with our Front Office Manager to ensure a smoother process and better communication when our systems are down as... More

Newcastle upon Tyne, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Exactly as described with great Exec Floor, not a huge pool area but very modern & relaxing!! We stayed in a large party of Rugby players and all staff were very helpful. Great Restaurant which had a wide selection of dishes to choose from.

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and happy to read that you had a great experience. Thank you for your comments regarding our team members helpfulness and variety of dishes at our Restaurant and will surely pass this feedback onto the... More

kendal
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

stayed here for 3 nights during our 2 week holiday, we loved the executive lounge , hotel was spotless and the room was comfortable ! The staff were amazing especially wellington that always gave us the biggest welcome every time he saw us ! We defintley want to visit again.

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review. I greatly appreciate any comments made by our guests and it is always great to receive such fantastic feedback, which I will surely pass onto the team. I look forward to welcoming you back to Hilton Durban... More

1 review
4 of 5 stars Reviewed 3 weeks ago

Stay here with my wife for a week. had business during the day including meetings in Executive lounge and it was outstanding. Wife could relax in the Executive lounge and read while I attended meetings at DICC for business. Located right next to DCC. that was a great help too. Staff outstanding

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience . I am pleased to hear you found the Hilton Durban services outstanding and will certainly pass your message onto the Front Office Manager for Viwe and Nsizwa recognition. Regarding your HHonors points you are welcome to contact the customer services on the South African Toll Free... More

Pretoria, South Africa
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is close to the City center which is good if you have meetings in the City. The staff was friendly and service was good. I had a great room and once again no complain. The bad about this hotel is it's location. One need to drive for everything as there are no restaurants close by and it is... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience . I am pleased to hear you found the Hilton Durban services to your liking and its location to the city centre and ICC for meetings is good. We look forward to welcoming you back to our hotel in the not too distant future. Yours sincerely Markus More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

I stayed in the exec suite with my kids water was leaking from the ceiling near the bathroom it wet my baby in the cot I called rec, thy came up at 1.50am with maintance asking ne to choose 2 of my children from the to move to another suite ad thy rooms were fully bkd I refused and this... More

Was this review helpful? Yes 1
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I appreciated you taking my call early and sharing your recent experience with me. I appreciate your time and trust that we can welcome you back to the Hilton Durban soon. Yours sincerely Markus More

Hout Bay, South Africa
Top Contributor
87 reviews 87 reviews
28 hotel reviews
77 helpful votes 77 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The area is close to the convention centre and great if you are there for a convention . At night the area is very quite and nowhere to eat or go within safe walking distance . If you are wanting the beach it is too far to walk . The hotel has a nice refurbished lobby which also has free... More

Was this review helpful? Yes 5
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and very sorry you were unhappy with the condition and working order of your room, room amenities and housekeeping and I apologize we were not able to provide you with the quality of services you... More

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Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Durban 5*
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Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

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