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Hilton Durban

5.0 of 5 12 - 14 Walnut Road, Durban 4001, South Africa
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Certificate of Excellence 2014
Hilton Durban
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Hilton Durban
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624 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gaithersburg, MD
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Located in City Center near convention center. The staff is beyond phenomenal. They anticipate your every need. I had an executive level room and every thing was awesome. Shout out to Wellington and his crew who took care of us like family. I highly recommend.

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Foz do Iguacu, PR
Top Contributor
133 reviews 133 reviews
38 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Hilton is not near the beach front and that is its only negative. The positives are:- Good rooms (although looking a little tired in some of them), excellent service, great restaurant, great bar, parking, clean and modern. I've stayed at the beachfront hotels and will pick the Hilton every time for a better place to stay. On this trip... More 

Was this review helpful? Yes 1
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your great feedback about our excellent services and quality facilities. I would like to take this opportunity to inform you that now that we are nearing completion of phase 1 on the hotel's refurbishment project (reception/lobby area),... More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

Staff helpful. Restaurant and room service excellent. Pool on the small side with no poolside service. Hotel located in business district. Not safe to walk in that area especially at night. Taxis were necessary to access beach and downtown areas. This ups the cost. Management services excellent.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and thank you for your great comments regarding our team and overall services. Our Executive Team is reviewing your comment regarding the pool to ensure they are used to improve our guest's experience and would... More 

Dubai
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Expensive Internet and lack of dining options within the hotel - these are my only impressions of Hilton, Durban after having stayed there on many occasions. The rooms are clean, service quality is "meets expected standards". For business travellers to Durban, one would rather head out to Florida Street for restaurants offering a wide variety of culinary options. Please do... More 

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MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and very sorry to hear you were dissatisfied with our dining options and variety. I have passed on your feedback to both our Food & Beverage Manager as well as our new Executive chef to... More 

Pietermaritzburg, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

The hotel is conveniently situated near the ICC. We enjoyed excellent services from the time we stepped into the hotel to our leaving. Excellent room service no matter what time you place the order. Spacious rooms make a pleasant stay. Excellent concierge services. I have already recommended the hotel to friend and family and would definitely stay there again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and for the wonderful review on TripAdvisor regarding our excellent services, location and spacious accommodation, it is greatly appreciated. Looking forward to welcoming you back soon to the Hilton Durban. Yours Sincerely, Markus More 

Port Elizabeth, South Africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The Hilton Durban, posturing as a 5 star hotel is a great disappointment. For sure the lobby and staff friendliness and welcome was great! But vibe stayed in 3 and 4 star establishments with equally friendly service-orientated staff. The biggest let-down was the fact that one had to pay for parking. Ever time I left the hotel and returned, say... More 

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to write a review on TripAdvisor after your recent stay with us, and sorry to hear of your dissatisfaction. I sincerely appreciate your feedback because it will assist us with improving our hotel. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience and... More 

London, United Kingdom
Top Contributor
80 reviews 80 reviews
32 hotel reviews
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is what you'd expect from a Hilton.Staff were very friendly, room was clean and large. But the hotel lacked the extra touches that you'd expect from a hotel rated 5*. I chose to upgrade to the beach facing room on one of the Exec. floors (floors 13-15), which gave me access to the business lounge. The upgrade was... More 

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel and sending your review. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience and would like to take this opportunity that our hotel is scheduled for a full refurbishment now that our... More 

Durban, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

It's quite a stylish and classy hotel with excellent facilities. One of the best I know. The location is great and the food at the restaurant quite fine. I would certainly choose the hotel on my visit to Durban and would recommend it to anyone with good tastes. I would give it 9 out of 10.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and would like to thank you for sending in your great TripAdvisor review - it is greatly appreciated. We hope you will consider staying with us in the future. Yours Sincerely, Markus More 

Port Shepstone, South Africa
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is not up to 5 star standard. Service is uncoordinated. Breakfast definitely not 5 star. Cheap yogurts, etc. Food from room service was pathetic. Steak was rock hard. Really needs proper management to get itself sorted. The only reason I'd book this hotel is to attend something at the ICC which is next door. Beverly Hills hotel and... More 

Was this review helpful? Yes 2
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review. It is always good to receive constructive feedback and I thank you, on behalf of my Team. I apologize we were not able to provide you with the quality of services and food you deserve. This is... More 

Brisbane, Australia
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

from check-in to check-out and everything in between, the front of house service was outstanding, thus earning it the rating. service at breakfast, however, was sadly lacking in service and variety. fruit options, once finished were not replaced and a request for more was not acceded to. it is also not cheap (if not included in the room tariff) and... More 

Was this review helpful? Yes 2
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your constructive feedback and very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience (children policies and free Wi-Fi in rooms not just public areas).... More 

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Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 324
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hilton EMEA, Priceline, Hotels.com, Travelocity, Despegar.com, TripOnline SA, Odigeo, Tingo and South African Hotels so you can book your Hilton Durban reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban
Hotel Style:
#6 Luxury Hotel in Durban
#8 Business Hotel in Durban

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