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Hilton Durban

#8 of 43 Hotels in Durban
Certificate of Excellence
Hotel website
12 - 14 Walnut Road, Durban 4001, South Africa
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Best prices for: 1 room 1 guest
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Hilton Durban
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Hilton Durban
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643 reviews from our community

Traveler rating
    200
    236
    125
    41
    41
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johannesburg
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

The fact that the room had no complimentary bottle water was very disappointing. Arrived in my room late and so ordered 2 bottles of 750ml water, paid just over R75 for them , exorbitant fees for foreigners no doubt. When I queried in the morning why there was no complimentary water in the room I was told water was put... More 

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel and sending in your review. I sincerely appreciate your feedback and very sorry to you were dissatisfied with no complimentary water being supplied to you nor free Wi-Fi in our rooms (free in all public areas). Our Executive Team is... More 

1 review
1 of 5 stars Reviewed 4 days ago NEW

I stayed in the Hilton hotel as this was the nearest hotel to the ICC where the congress was held that I was attending. I asked for a non smoking room but the whole floor smelled like smoke everyday. If you wanted wifi in your room you had to pay exsorbant fees and the free WiFi in the lobby was... More 

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel and for sending in your review. I sincerely appreciate your feedback and very very sorry you were dissatisfied with the overall experience, accommodation and breakfast. Our Executive Team is reviewing your comments to ensure they are used to improve our... More 

Centurion
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I always love staying at the Hilton and call it my home away from home when I am in Durban. I always feel special and important when I stay there as the staff are extemely friendly and are constantly there to assist with any need that might arise. From taking your bags when you arrive, to filling your juice glass... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I would like to take this opportunity to thank you for such a great review regarding our service, location and the helpfulness of our team, it is greatly appreciated and we look forward to welcoming you back soon to your... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stay here occasionally and on arrival were given a room only to discover that it was already occupied. No problem to the Hilton, they upgraded us to the Executive Suite and we were thoroughly spoilt. Breakfast in the Executive Lounge was a pleasure, food was amazing and no extra cost for cuppaccino coffee. Only complaint we have, although minor... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. As a Blue HHonors member, you are among our most valued guests. I sincerely appreciate your feedback and firstly would like to sincerely apologize for checking you into an occupied room and for your TV not being fixed after reporting... More 

Palo Alto, California
Contributor
13 reviews 13 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

First of all the lobby is nice, that's about it. We checked in only to find our room smelled like mold, the bathroom toiletries were half empty, the wireless internet did not work, and the power was spotty. I decided to take a shower only to step out afterwards and find the entire bathroom flooded. I had to use all... More 

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and very sorry to hear of the condition, freshness of your room, Wi-Fi connectivity issues and service received. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience... More 

Hilton, South Africa
1 review
1 of 5 stars Reviewed 1 week ago

This hotel is not good for couples wanting to have a romantic get away it might be good for single people that need a 1 night stop over or so but you might get better service out of a YMCA than this hotel no one seems to care no matter how much you ask things to happen they just don't... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I would like to sincerely apologise for the delay in responding to you and rest assured that your issues has been fully investigated. I appreciate your feedback and very sorry to hear of your recent experience at our hotel amd I apologize we were not able to provide you with the quality of services you deserve. This... More 

Stuttgart, Germany
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

is about 3km from the beach frant,beautiful hotel every this is top swimming pool,gym and the Restaurant was perfekt,they staff very Professional ,to all the ppl going to for Comrades Marathon that the best place you can live,Oposite the Hotel they have comrades Marathon Expo and the start for Comrades is on the Corne,we are coming to south Afrika on... More 

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your fantastic review. Its always great to receive such wonderful comments and glad to hear that you found our location, service, facilities and overall experience to your liking. Looking forward to welcoming you back for the Comrades Marathon 2015.... More 

Mumbai (Bombay), India
Top Contributor
235 reviews 235 reviews
32 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hilton Durban is a nice centrally located hotel in Durban. Lobby of the hotel is recently been renovated which gives a fresh feel to hotel. Staff is quite nice and helpful. Bit expensive comparing to other options but overall it is quite good for frequent travelers who are here purely on business.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review. I greatly appreciate any comments made by our guests and happy to see that you found the Hilton Durban location and services are to your liking. We place great value on your continued relationship and we look... More 

Cape Town Central, South Africa
Top Contributor
295 reviews 295 reviews
67 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for 4 nights. The location of the hotel is great, near the conference centre and main beaches. The hotel rooms are spacious and comfortable. The staff were very friendly and pleasant. The housekeeping has a problem in that our room was only cleaned after 3pm for most of the days. The breakfast was good, although they have a... More 

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and happy to hear you found our location, services and rooms to your liking. Our Executive Team is reviewing your comment regarding Wi-Fi charges in our rooms to ensure they are used to improve our... More 

Cape Town
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

LOCATION In the city centre opposite the Convention Centre. Not ideal for walking in the evening or weekends which made me feel “locked in”. Will suit business guests more than leisure. ROOMS Acceptable. According to a staff member a refurb is planned for later this year. The bed was comfortable and the linen was good quality. I have slept well.... More 

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review. I greatly appreciate any comments made by our guests as we constantly strive to achieve the highest quality standards. It is always good to receive constructive feedback and I thank you, on behalf of my Team. I... More 

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