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Hilton Durban

5.0 of 5 12 - 14 Walnut Road, Durban 4001, South Africa
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Certificate of Excellence 2014
Hilton Durban
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Hilton Durban
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612 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johannesburg, Gauteng, South Africa
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed yesterday NEW

I'm shocked that the Hilton is rated a 5 star hotel. It should be re-rated a 3 star hotel, but saying this it is a very decent 3 star hotel. I stayed at the Hilton for 3 nights in January 2015. Service is excellent, friendly staff and the lobby area looks amazing!!! but this is were it ends. There is... More 

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Pretoria, South Africa
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Hilton is situated closer to central Durban and a very good hotel, but is nothing exceptional. I believe there are better hotels closer to the coast, but if you need to be in town or at the ICC this is a great location. The rooms are very neat, but again nothing exceptional, same with breakfast in the morning. All... More 

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KWAZULU NATAL, South Africa
1 review
5 of 5 stars Reviewed 4 days ago NEW

What a wonderful experience staying at the Hilton Durban! The staff were so attentive and efficient. The facilities and the food was wonderful , breakfast was the best! The rooms were very comfortable and we had lovely sea views. Will definetly be back for another stay.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban services and experience to your liking and we look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Markus More 

Cape Town Central, South Africa
Contributor
17 reviews 17 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have been to Durban probably 8 times. When I was there in 2014 I had a small mishap with my room, for which the Gm himself apologised and offered me an improved stay next time. I took up his offer in Jan 2015. Our stay was fantastic , the hotel is really in very good condition, rooms are spacious,... More 

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MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban services fantastic and to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Yours sincerely Markus More 

Johannesburg, South Africa
1 review
2 of 5 stars Reviewed 1 week ago NEW

Certainly not 5 star - 3 star at a push, prepare to be disappointed. Room décor is old and therefore very dated. Carpets and curtains need a wash. Check your TV and lights before settling in. Food is very substandard i.e. frozen fish. Surely for 5 star nothing less than fresh will do.

Review collected in partnership with Hilton Hotels & Resorts

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MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I would like to sincerely apologize for the delay in responding to you and rest assured that your issues have been fully investigated. I trust you received my email on the 19 January 2015. Thank you again for your feedback and we hope you will consider staying with us again. Sincerely, Markus Fritz General Manager More 

Nelspruit
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

If you want 5 star, please don't go here! Positive comments: staff friendly and very helpful! (Unfortunately the only positive!) Negative comments: We stayed in the superior king. Nice spacious room, carpets dirty, maintenance in room not good! Booked a sea view room but couldn't see out the windows because they were so dirty. Had to get maintenance out both... More 

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MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and very sorry you were unhappy with your overall experience, service and accommodation. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience and I would like to... More 

London
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 1 week ago

Well, before I start I must remind you that this is supposed to be a 5 star hotel. Service was pretty good and no problems there. The guy that took our bags to the room was a legend. He explained how to turn on/off the tv, how to turn on/off all lighting, kettle, etc.. he spent 10 min there showing... More 

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MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to send in your review about your recent stay with us. I am sorry to hear that you were dissatisfied with the condition of our rooms, gym and overall breakfast experience. I apologize we were not able to provide you with the 5* service and standards you deserved and would like... More 

Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel has excellent location and close to the beaches and lot of entertainment areas. The staff at the executive lounge have excellent service and will always makes me come back to the hotel. The service of all staff is excellent and very friendly. The food at the restaurant is good.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel and for the delay in responding to you. I trust you have received my email dated 15 January 2015. Thank you again for your feedback and we hope you will consider staying with us again. Sincerely, Markus Fritz General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I had stayed at the Hilton Durban during the festive season, not too impressed. In terms of the hotel itself, it wasn't too bad as the rooms were good, however I was disappointed with the service I had received from the reception as they were not exactly helpful and friendly at all. The room service was great as well as... More 

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MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for your review and taking the time to share your recent experience with us. I have noted your comments regarding our Reception team and our Security team service and helpfulness and would like to inform you that I have addressed this with both the Front Office Manager, Executive Housekeeper and Security Manager and remedial action... More 

Harare
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A good hotel with excellent service except for us some days they totally forgot to give us towels. Close to ushaka marine, the beach and the sun coast. Good ambience. Free wifi on the ground floor and restaurant but have to pay for it in rooms.

Was this review helpful? Yes 1
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review. I greatly appreciate any comments made by our guests as we constantly strive to achieve the highest quality standards. It is always good to receive constructive feedback and I thank you for your great comments about our... More 

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Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 324
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Booking.com, Priceline, Agoda, Despegar.com, Hotels.com, Travelocity, Odigeo, TripOnline SA, Tingo and South African Hotels so you can book your Hilton Durban reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban
Hotel Style:
#6 Business Hotel in Durban
#6 Luxury Hotel in Durban

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