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All 42 Durban hotels

Hilton Durban

5.0 of 5 Hotel   |   12 - 14 Walnut Road, Durban 4001, South Africa
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Ranked #7 of 42 hotels in Durban
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
980safiyaa Johannesburg, South Africa
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499 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
Johannesburg, South Africa
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here for three nights recently. The foyer is large and impressive but that is where it ends. Firstly there was no one at the front to guide us as to where to park the car or enquire if we had any luggage. The lady at the front desk was completely incompetent. Firstly she could not find our booking which... More

Was this review helpful? Yes 3
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review. We greatly appreciate any comments and it is always good to receive constructive feedback. Firstly I sincerely apologise that your most recent stay with us did not meet your expectations. Without a doubt, the experience you have... More

1 review
4 of 5 stars Reviewed 2 days ago NEW

Staying at the hotel was memorable. The staff was very friendly. the facilities are excellent. security was also good. The food was very good and the variety was rich in content. I was not happy with the fact that free wifi was only available at the public areas.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban staff friendly and facilities excellent. Our Executive Team is reviewing your feedback regarding no free Wi-Fi access in our rooms to ensure they are used to improve our guest's experience. We hope you will consider staying with... More

1 review
5 of 5 stars Reviewed 2 days ago NEW

Wow this is my first time staying at Hilton Durban.. I stay with Hilton Hotels alot but by far the service I have seen today after checking in today the 19th of August.. the team was well orinated even in such a high occupancy first of all Wendy the excutive housekeeper was amazing very professional and welcoming.. we then went... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review. I greatly appreciate any comments made by you as it is always good to receive constructive feedback and is always a pleasure when we receive such fantastic comments regarding our team members. I will surely pass this... More

Singapore, null, Singapore
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I stayed 9 nights in this hotel last week. The service was absolutely terrible. Corruption and disorganisation was rife in this hotel. These are the things that happened to me: 1) I reserved a room for 2, but only 1 bathrobe and 1 pair of bedroom slippers was delivered. When we requested for another pair, we only received it a... More

Was this review helpful? Yes 2
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review. We greatly appreciate any comments and it is always good to receive constructive feedback. Firstly I sincerely apologise that your most recent stay with us did not meet your expectations. Without a doubt, the experience you have... More

Copenhagen, Denmark
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a very nice hotel and not that pricey, The rooms are pretty big and The staff is helpfull. I have stayed here 3 times In The last 4 years and im always happy to book a room cause i know i will be treated well. Breakfast is served from 6 and that is great if you have to... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review. We greatly appreciate any comments made by our guests and it is always good to receive such great feedback and I thank you, on behalf of my Team. I look forward to welcoming you back to the... More

new zealand
Top Contributor
107 reviews 107 reviews
81 hotel reviews
150 helpful votes 150 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The staff make this place - so proactive and so helpful - nothing is too much for them. The hotel is in the city centre but a little walk from the beach if that's your choice. We just wanted to chill out using the bars and restaurants and were not disappointed. Everything is clean and tidy. The room was a... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban experience and services to your liking. Its always great to receive constructive feedback and even more to receive such kind comments and I would like to thank you on behalf of my team. We look forward to... More

Monte-Carlo, Monaco
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

I am very quick to point out bad service but I forgot to write how much I enjoyed my stay at the Hilton Durban in January. The whole staff just made us feel welcome from the start (which was after a long drive from Johannesburg). I could park the car right in front of the hotel and was given a... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban experience and staff to your liking. We greatly appreciate any comments made by our guests and especially the great reviews, which I will surely pass onto the team. I look forward to welcoming you back to our... More

Quantico, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The hotel is decent. The rooms are old, outdated, and in dire need of attention. The rooms are equipped with thermostats that are supposed to work. Mine did not. The room felt like a sauna regardless of what temp it was set at. I complained twice to the front desk who did absolutely nothing to troubleshoot the problem. They did... More

Was this review helpful? Yes 1
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review. I apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. I... More

Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We arrived at Hilton Durban today and have been very disappointed by the all round mediocrity thus far. It needed a dozen emails over one week to follow up and get a confirmation for airport pick up. The driver was very aloof. Upon arrival at hotel the rooms were not ready and we have been now waiting for 90 minutes... More

Was this review helpful? Yes 3
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank for taking the time to send in review whilst you are staying with us and would like to sincerely apologise for responding only now to you. I also apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and we are always looking for ways... More

Melbourne, Australia
Contributor
20 reviews 20 reviews
10 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived 5 hours early and the check in staff were wonderful. They gave us a room to shower and stay comfortable until our suite was ready, they even tracked us down in the restaurant to let us know our suite was ready early. The Club lounge was good, lots of snacks available and drinks all day. They even gave... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review. We greatly appreciate any comments made by our guests and is always good to receive such great feedback and I thank you, on behalf of my Team. Will surely pass this on to the Executive Lounge /... More

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Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Durban 5*
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Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in Durban #5 Luxury Hotel in Durban
Hotel Class
Number of rooms
324

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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