We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 42 Durban hotels

Hilton Durban

5.0 of 5 Hotel   |   12 - 14 Walnut Road, Durban 4001, South Africa
Hotel website
Click for phone number
Hotel amenities
Special Offer
Book Early & Save
Hilton Durban
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save Saved
You added Hilton Durban to your Saves list
72%
Ranked #8 of 42 Hotels in Durban
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
DavidKordova Jerusalem, Israel
Write a Review

537 reviews from our community

Traveler rating
    168
    211
    101
    32
    25
See reviews for
63
105
47
273
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (537)
  • Mar-May only
    (121)
  • Jun-Aug only
    (174)
  • Sep-Nov only
    (132)
  • Dec-Feb only
    (110)
All months
Jerusalem, Israel
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

The lobby looks great. The room was OK, not dirty and not old, but a little worn out. The concierge seemed non-existant (it's still unknown if they even have one). Whoever we spoke to make us feel like we were strange for asking for information about local restaurants and attractions. They also screwed up our extra bed request and then... More

Was this review helpful? Yes
Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I'd highly recommend recommend The Hilton Durban especially if you in Durban fur business. Great location when attending events at the Durban International Conference Centre. Staff super friendly, great Spa. The Executive Lounge and Business Centre service also superb

Was this review helpful? Yes
Beaufort West, South Africa
2 reviews
1 of 5 stars Reviewed 1 week ago NEW

Room wasn't clean from previous guest staying there. We where a group of 20 people my invoice was R1000.00 more a night because I phoned and made a booking and they have booked on line???? The next night we stayed at Fancourt in George for half the price and the experience was unbelievable cant compare the two. Hilton will never... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I appreciate your feedback and very sorry you were unhappy with your overall arrival experience and rate variance. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. I would like to inform you that I have addressed the Front Office Manager and our Executive... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

For an international hotel the Durban Hilton is positively bizarre: Check-in time was 3pm so we arrived at 3.15pm and had to wait for an hour for our room. Others had to wait much longer. Our first two nights were a disaster. We were woken around midnight by hammering and an electric drill. We 'phoned down to complain and were... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and again sincerely apologise for the noise levels caused from our lobby area works. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding... More

Windhoek, Namibia
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed in Hilton Hotel in Durban for 1 night only. This was the worst place I've ever stayed in. We were a group of people and some of the persons in the group were very unhappy... The room was not ready @ 19H30 in the evening... The place is extremely expensive and the service very poor.. Definitely not 5... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to send in your review and I am very disappointed to hear that you recent experience at our hotel did not meet your expectations and I apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we... More

East London, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed in many Hilton and other hotels worldwide. Hilton Durban rates right at the very top for service excellence. The staff are caring and attentive and the location ideal. The new upgrades add value to the venue.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to send in your great review to TripAdvisor. It is always good to receive feedback and always extra special to get such great comments about our service and team. Looking forward to welcoming you back soon. Yours sincerely Markus More

Cape Town Central, South Africa
Top Contributor
66 reviews 66 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

i think that this hotel has relied on its name and location in order to remain classified as a 5 star establishment. the hotel lobby gives guests the impression of an overall 5 star establishment. besides the flat screen tv, my 12th floor room looked as if it was stuck in the late 1990s/early 2000s: old phone, carpet, curtains, no... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and very sorry you were unhappy with our guest rooms and overall impression of our hotel. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience and I... More

Dubai, United Arab Emirates
Top Contributor
70 reviews 70 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel itself is very good. A little old fashioned but nice. The staff was very courteous and helpful. I stayed the weekend and they helped arrange tours. However, after dark and weekends there is nothing to do around the hotel. It your room and the hotel restaurant. So plan things. Otherwise a good business hotel.

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban staff and services to your liking. I would like to take this opportunity to inform you that now that we are nearing completion of phase 1 of our hotel refurbishment (lobby area), phase 2 will be the... More

1 review
2 of 5 stars Reviewed 2 weeks ago

I have recently stayd at the Hilton for 2 nights. At around 10:00 on both nights they started with renovations. I phoned to complain the first night and was told there is nothing they could do, they are renovating. The second night exactly the same happened. Not good enough.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I would like to sincerely apologise for the challenges you faced with regards to the noise levels you experience during your 2 nights with us from the lobby area works. I can well understand your disappointment with the inconvenience this has caused you. We are not taking your dissatisfaction lightly. We strive to ensure our guests experience... More

Riyadh, Saudi Arabia
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Overall this Hilton was clean, staff was polite and a good value for the price. The dinner and breakfast was good. It is very close to down town and they did send a car for us at the airport.I would recommend this hotel to my friends and family.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban services, food and location to your liking and I look forward to welcoming you back to our hotel in the not too distant future. Yours sincerely Markus More

Questions? Get answers from hotel staff and past guests. Ask a question
Do you own or manage Hilton Durban?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hilton Durban? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 324
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Priceline, Agoda, Expedia, Booking.com, Venere, Odigeo and Tingo so you can book your Hilton Durban reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

108 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (72)
Viewed
Room/suite (11)
Viewed
Hotel & grounds (21)
Viewed
View from room (13)
Viewed
Pool/beach area (4)
Viewed
Bathroom (2)
Viewed
Dining (4)
Viewed
Other (17)

Management photos: Courtesy of the property manager

Viewed
All management photos (37)
Viewed
Dining (3)
Viewed
Business center/function rooms (4)
Viewed
Hotel & grounds (12)
Viewed
Pool/beach area (4)
Viewed
Room/suite (6)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay