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Hilton Durban

#8 of 43 Hotels in Durban
Certificate of Excellence
Hotel website
12 - 14 Walnut Road, Durban 4001, South Africa
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Best prices for: 1 room 1 guest
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Hilton Durban
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Hilton Durban
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653 reviews from our community

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    125
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

excellent service with friendly staff and good business approach and conducive environment for top level business meetings the executive lounge on top floor is a great facility with very professional staff at the desk restaurants very good

Review collected in partnership with Hilton Hotels & Resorts

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MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and happy to hear that you received such exceptional service at Hilton Durban. We look forward to welcoming you back to our hotel in the near future. Yours Sincerely, Markus Fritz More 

mthatha, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

Elegant, luxurious stay. Welcome outside from butler/s is wonderful. Good facilities. great comfort in rooms, and elegancy throughout the hotel. Lobby is very welcoming and beautiful. Location is not so great though when considering Durban as a coastal city. Gates constantly jamming causing one to wait for an official to manually override the system is not in par with hotel... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the your Hilton Durban services to be excellent and I apologize for the gates jamming and non smoking room not being able to be allocated to you on arrival and for the inconvienance this caused. We hope to welcome you... More 

United States
2 reviews
5 of 5 stars Reviewed 1 week ago

I Like almost everything about the hotel, I liked the staff the most. They are very friendly and welcoming. Special recognition to Mpume at the reception.Wonderful location amazing staff and unmatched service

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and happy to hear that you received such exceptional service from Mpume and our great location. Look forward to welcoming you back to Hilton Durban in the future. Yours sincerely Markus More 

Cape Town, South Africa
1 review
4 of 5 stars Reviewed 1 week ago

Very good value. We were pleasantly surprised by the professional, friendly, knowledgeable staff. They were outstanding.We had a very pleasant weekend.Rooms and bathroom were clean and comfortable. Breakfast was excellent. Location central and convenient, but a bit far to walk to the beach. I would definitely use it as a business destination.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban services and experience to your liking and will surely pass your comments regarding our outstanding staff to the entire team. We look forward to welcoming you back to our hotel in the not too distant future. Yours... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We were able to check in early. Rooms wonderful service outstanding. Breakfast buffet not to be missed. Location. Good to walk to beaches. Not to be walking at night. Great place. Wifi free in public areas.

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban services, location and breafast buffet to your liking and your overall experience was outstanding. We look forward to welcoming you back to our hotel in the not too distant future. Yours sincerely Markus More 

Cardiff, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Durban Hilton is right opposite the ICC and has secure underground parking. Security appears to be good, with hotel security keeping a watchful eye and key card controls in the elevators to prevent unauthorised access to the bedroom floors. Rooms are very comfortable and clean although perhaps just a little dated when compared to the Hilton Cape Town that... More 

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your fantastic review. I greatly appreciate any comments made by our guests as we constantly strive to achieve the highest quality standards. It is always great to receive such wonderful feedback and will surely pass this onto the entire... More 

Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Week- end conference @ the ICC a splendid hotel with easy access to and from the hotel. Was able to get great rates on Booking.com with breakfast included. The beach area is within easy reach and the hotel gives you enough distance from the noise and bustle of the beachfront if you require a quiet time.

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban location, experience and services to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Yours sincerely Markus More 

durban, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

Wonderful service third time around! Celebrated 70th birthday plus 45th anniversary.We felt so special with rose petals plus candles everywhere! Special platter with birthday & anniversary wishes too! What more could a person ask for?Keep doing it,it really works!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban services and experience to your liking and Congratulations on your anniversary and Happy Birthday ! We look forward to welcoming you back to our hotel in the not too distant future. Yours Sincerely, Markus More 

Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The Hilton in KZN is ideal for the business person who is looking for excellent service and getting the full treatment. Parking is secure and adequate and the lobby gives you a comfortable feel of more than and ordinary hotel. The staff are friendly and they know their business and your check in is swift and painless. the Hhonours program... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience and for your fantastic TripAdvisor Review. I am pleased to hear you found the Hilton Durban experience and services to your liking. As a Blue HHonors member, you are among our most valued guests. and we look forward to welcoming you back to our hotel in the... More 

Chesterfield
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Great Hotel with pleasant staff. Small hiccup on arrival when we had to recheck in after already having checked in on the online app. Suspect because the hotel was trying to sell an upgrade. Everything went well thereafter. Large luxury rooms. Good shower and large towels. Great breakfast, hugh variety, fresh egg station and interesting local curry items. Expensive wifi... More 

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel and sending in your TripAdvisor review. I sincerely appreciate your feedback and very sorry to hear of your check-in experience and will address this with the Fornt Office Manager. I am glad to see that you did find the Hilton... More 

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