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All 43 Durban hotels

Hilton Durban

5.0 of 5 Hotel   |   12 - 14 Walnut Road, Durban 4001, South Africa
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Hilton Durban
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73%
Ranked #7 of 43 hotels in Durban
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Walter B Durban, South Africa
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484 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
Durban, South Africa
1 review
5 of 5 stars Reviewed 3 days ago NEW

Buffet had very poor selection and choice and quality of food did not look very inviting. A little bit more cognizance could have been given to cater for all cultures. However, the a la cart menu was excellent and the meal very tasty and well presented.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your Tripadvisor review and our guest survey. It is always good to receive constructive feedback and I thank you, on behalf of my Team. I have noted your great comments regarding our staff in the Executive Lounge and will... More

London, England, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice big rooms with good bathrooms and decent size TV's. The restaurant was good but the bar food was very average at best with poor 'Hilton' chosen music that the staff could not change. The rooms were however poorly lit and we were not pleased that they wanted to levy a significant WiFi charge for use in your room, but... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to send in your review. We sincerely appreciate your feedback and apologize we were not able to provide you with the quality of services you deserve. I have addressed your comments with our Executive Chef and Front Office Manager and would also like to take this opportunity to inform you that... More

Washington DC, District of Columbia
Contributor
19 reviews 19 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

It looks and feels like an old hotel, definitively not up to par with similar hotels I visited while in South Africa. I spent a couple of nights there and was not impressed by it at all. It was empty, gloomy and sad. Rooms are tiny and make you feel claustrophobic. Personnel, especially at the reception, seemed overworked and unenthusiastic.... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and very sorry you were unhappy with our guest rooms. I have addressed the Front Office Manager regarding staff attitude and remedial action will be taken. I also would like to happily inform you that... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here only to find that this hotel does not offer free wifi, which in today's age is ludicrous. Further our company has a global agreement that allows our employees to get wifi free of charge at this hotel chain. Turns out our agent neglected to inform the hotel, so the manager told me to charge the wifi to my... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to send in your review. I apologize we were not able to provide you with the quality of services you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We do offer free Wi-Fi in our public... More

Hong Kong, China
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Our family of 5 stayed 2 nights in Durban, whilst waiting for a flight. The hotel is very very accommodating. It was our daughters birthday and I requested on arrival balloons and a cake. The happily did it and made our daughter feel very special whilst in transit. The hotel rooms our rather old and could do with an update.... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms, bathrooms and breakfast packs. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience and I have... More

Johannesburg, Gauteng, South Africa
Contributor
16 reviews 16 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I have stayed at this hotel 9 times over the past year. Whilst the renovated reception and lobby creates a great first impression, the stark reality is that the accommodation does not meet 4 star standards. Bedrooms old and desperately in need of a renovation. Air conditioning isn't up to scratch and therefore compromises the sleeping experience. Room just doesn't... More

Was this review helpful? Yes 1
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms and air conditioners. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience and would like to... More

Landskrona
Contributor
14 reviews 14 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for 11 nights in July and had a very nice stay. The staff is very welcoming and friendly, especially in the rainbow restaurant and in the rivets bar they felt like old friends when greeting us and asking about our day. The location is good with walking distance to both beach and city. However not recommended to walk... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience and sending in your Tripadvisor review. I am pleased to hear you found the Hilton Durban location and staff in our restaurant and bar to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Yours sincerely Markus More

Midrand, South Africa
1 review
2 of 5 stars Reviewed 2 weeks ago

I stayed at Hilton Durban due to its great location for a business traveller like me. But at my previous stay i experianced the most unhygenic situation whereby i found Blood on one of the Towels which is a scary situation at this day in age aids and other blood related issues. but managements response to this was a simple... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank for taking the time out to send in your TripAdvisor review and again would like to apologise for the experience and service you received in your last few stays with us. I trust you have received my correspondence via email and looking forward to welcoming you back to Hilton Durban to soon. Yours sincerely Markus More

Durban, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

Everything was just right. No complaints. Great staff and efficient check in procedure. Made to feel very welcome upon arrival and departure. Highly recommended to any traveller. Decor has been upgraded

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience and for sending in our survey and this great Tripadvisor review. I am pleased to hear you found the Hilton Durban staff, check-in and experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Yours sincerely Markus More

Senior Contributor
24 reviews 24 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A clean comfortable hotel with exceptional staff. We were staying on the top floor and the scenic views out of each window was beautiful. The staff were exceptionally helpful helping me map out routes, getting transportation or getting food items not in dining room. I stayed here 4 nights and every evening the chef would make me a special meal... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban to your liking and will certainly pass on your comments to our Executive Chef to ensure his team member gets recognition for his service. We look forward to welcoming you back to our hotel in the not... More

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Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Durban 5*
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Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Durban #5 Luxury Hotel in Durban
Hotel Class
Number of rooms
324

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