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Hilton Durban

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12 - 14 Walnut Road, Durban 4001, South Africa
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Hilton Durban
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Hilton Durban
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668 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johannesburg
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed at the hotel during a 3 day conference at the DICC this week (May 2015). For a 5 star Hilton it fell significantly short. Let me hasten to add that the staff were very attentive. The toilet seat and towel rail in my room was loose and the bathroom wasn't particularly clean. One of the bath towels was dirty... More 

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and we're very sorry that your bathroom was not cleaned and towels not replenished on time. I would like to take the opportunity to inform you that phase 2 of the hotel's refurbishment is the... More 

Johannesburg, South Africa
Top Contributor
97 reviews 97 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed at the Hilton when attending a conference at the ICC in Durban. You could not get more convenient access to the convention centre and perfectly positioned for that. Word of warning if you are attending for a conference make sure you get there early to book in. Two colleagues were bounced out of their rooms because they arrived... More 

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. As one of our most valued guests. I sincerely appreciate your feedback and we're very sorry that you were unhappy with your minibar experience. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's... More 

Cullinan, Gauteng, South Africa
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

I stayed at Hilton hotel in Durban near the International Convention Centre it was a great experience, friendly and happy faces. The hotel is centrally located few walking distance to amenities. Thanks to all staff members and the management

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Value Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban services to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Yours Sincerely, Markus More 

Olifantsfontein, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

The hospitality at the Hilton Hotel was of great value; its welcoming, ever smile by its staff, comfort in rooms and quality of food. Wish the hotel was next to the sea so to view the waves from the hotel

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban services to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Yours Sincerely, Markus More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here over the recent Indaba, being right next to the conference centre naturally the rate is extremely high. Rooms need a refurb as rooms are a little tired. I find the hotels focus totally out of line - imagine staying in a hotel paying in excess of $300 a night to find that you have to pay for wifi... More 

Was this review helpful? Yes 1
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. As one of our most valued guests, I sincerely appreciate your feedback and we're very sorry that you were unhappy with your overall experience at the hotel and would like to take the opportunity to inform you that phase 2... More 

Johannesburg, South Africa
1 review
4 of 5 stars Reviewed 1 week ago

Good overall stay. Hotel had only booked me in for one night, despite the organisers having booked me in for 2 nights stay. The duvet was too thick for a good nights sleep. Other than this, a good stay.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and we're very sorry that you were unhappy with your reservation experience and the thickness of the duvet. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.... More 

Jozini, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

The service and staff was great. Meals were good. I would definitely recommend your hotel to my colleagues. It is in deed value for money. I would surely like to come back again. The location is perfect, it is in area that not too busy yet closer to the beaches.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban services to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Yours Sincerely, Markus More 

Dubai, United Arab Emirates
Top Contributor
81 reviews 81 reviews
49 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 1 week ago

Having stayed at the hotel on two separate occasions, i have to say the hotel needs a major renovation from the ground up. Yes toe building exterior and lobby can be termed modern, and if we were in the 1980's then one could easily say the rooms are excellent...but no!, Service is decent, but from Hilton i would expect much... More 

Was this review helpful? Yes 1
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I sincerely appreciate your feedback and we're very sorry you were unhappy with the parking and WiFi services as well as the overall condition of the rooms and would like to take the opportunity to inform you that phase 2 of the hotel's refurbishment is the upgrade of all our guest rooms. Our Executive Team is reviewing... More 

Pretoria, South Africa
1 review
4 of 5 stars Reviewed 1 week ago

I had the best experience at this hotel, friendly people wow, the service is just outstanding and the environment is absolutly amazing. I have never had such an experince, they must just renovate the rooms because they look old and the food is not the best, clients want good food, but the service is exellent

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear valued Guest Thank you for taking a moment to share your experience. I sincerely appreciate your feedback and am happy to hear that you were pleased with the Hilton Durban services. I would like to take the opportunity to inform you that phase 2 of the hotel's refurbishment is the upgrade of all our guest rooms. We look forward... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

From arrival to departure the staff was amazing. The spirit of Ubuntu was felt. However there are a number of challenges with the hotel. And they are as follows: Tiny Shower for a 5star hotel.Unavailability of bottled water in room is a pure dissapointment atleast im a local i could still drink the tap water. The bar is locked and... More 

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and we're very sorry that you were unhappy with your overall experience in the hotel. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you... More 

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