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All 42 Durban hotels

Hilton Durban

5.0 of 5 Hotel   |   12 - 14 Walnut Road, Durban 4001, South Africa
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72%
Ranked #7 of 42 hotels in Durban
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed today
6chips Newcastle upon Tyne, United Kingdom
  • Reviews (510)
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510 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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English first
Newcastle upon Tyne, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed today NEW

Exactly as described with great Exec Floor, not a huge pool area but very modern & relaxing!! We stayed in a large party of Rugby players and all staff were very helpful. Great Restaurant which had a wide selection of dishes to choose from.

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kendal
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

stayed here for 3 nights during our 2 week holiday, we loved the executive lounge , hotel was spotless and the room was comfortable ! The staff were amazing especially wellington that always gave us the biggest welcome every time he saw us ! We defintley want to visit again.

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1 review
4 of 5 stars Reviewed 3 days ago NEW

Stay here with my wife for a week. had business during the day including meetings in Executive lounge and it was outstanding. Wife could relax in the Executive lounge and read while I attended meetings at DICC for business. Located right next to DCC. that was a great help too. Staff outstanding

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience . I am pleased to hear you found the Hilton Durban services outstanding and will certainly pass your message onto the Front Office Manager for Viwe and Nsizwa recognition. Regarding your HHonors points you are welcome to contact the customer services on the South African Toll Free... More

Garden City, Idaho
1 review
2 of 5 stars Reviewed 3 days ago NEW

I booked the Hilton Durban via Hotels.com Ireland for 9 nights, including breakfast each day, and prepaid in full. I stayed there from 25 July - 3 August 2014. Upon check-in and check-out I was assured that I had prepaid my hotel room, including breakfast each day IN FULL. Following check-out on 3 August 2014, I was charged an additional... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and very sorry you were unhappy with your overall departure experience. I have addressed this with our Front Office Manager and trust that you have received feedback from Hotels.com. Please contact me on social.durban@hilton.com if... More

Pretoria, South Africa
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is close to the City center which is good if you have meetings in the City. The staff was friendly and service was good. I had a great room and once again no complain. The bad about this hotel is it's location. One need to drive for everything as there are no restaurants close by and it is... More

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MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience . I am pleased to hear you found the Hilton Durban services to your liking and its location to the city centre and ICC for meetings is good. We look forward to welcoming you back to our hotel in the not too distant future. Yours sincerely Markus More

1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed in the exec suite with my kids water was leaking from the ceiling near the bathroom it wet my baby in the cot I called rec, thy came up at 1.50am with maintance asking ne to choose 2 of my children from the to move to another suite ad thy rooms were fully bkd I refused and this... More

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MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I appreciated you taking my call early and sharing your recent experience with me. I appreciate your time and trust that we can welcome you back to the Hilton Durban soon. Yours sincerely Markus More

Hout Bay, South Africa
Top Contributor
84 reviews 84 reviews
27 hotel reviews
69 helpful votes 69 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The area is close to the convention centre and great if you are there for a convention . At night the area is very quite and nowhere to eat or go within safe walking distance . If you are wanting the beach it is too far to walk . The hotel has a nice refurbished lobby which also has free... More

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MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and very sorry you were unhappy with the condition and working order of your room, room amenities and housekeeping and I apologize we were not able to provide you with the quality of services you... More

Johannesburg, South Africa
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

I'll start with the good. Easy access to the icc, good breakfast and friendly staff. The bad. The first time I've been to a 5 star hotel that didn't provide water. Only 1 person at check in and check out. I waited 20 minutes to Check out. A distance from the beach which isn't ideal

Was this review helpful? Yes 1
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to send in your review. I apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try... More

Los Angeles, California
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Get Hilton quality hotel with nice rooms and executive lounge. Service and help was great however some how got stuck with a $200 laundry bill for 2 pairs of pants and 3 shirts... Oh well! Breakfast is great and delicious and did not disappotin. Also note this property IS NOT ON THE BEACH!!! If you're a foreigner/tourist DO NOT WALK... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. II also have addressed the Executive Housekeeper and Front Desk Manager... More

Johannesburg, South Africa
1 review
4 of 5 stars Reviewed 1 week ago

There is a need to have small tap of water other than the bathroom. there is no use to put a kettle for tea while expecting people to fetch water from the bathroom. its unhygienic, people bath, urinate and relieve themselves in there. when you flush the toilet all the bacteria travels all over the bathroom, particularly after a shower... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with no other taps being supplied besides the bathroom one. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We... More

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Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Durban 5*
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Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Durban #5 Luxury Hotel in Durban
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Number of rooms
324

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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