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Hilton Durban

Hotel website
12 - 14 Walnut Road, Durban 4001, South Africa
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Hilton Durban
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693 Reviews from our TripAdvisor Community

Traveler rating
    221
    248
    133
    47
    44
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91
139
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed today NEW

Just had another great stay at the Hilton. As always, my room was clean and well maintained. But the hotel really excels when it comes to service. All the staff were most helpful, including the doorman, concierge, reception staff and the lovely staff in the Executive Lounge. The concierge was most helpful in securing us good restaurant reservations. A very... More 

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Centurion, Gauteng, South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

They took a decision some time back not to provide any complimentary bottle of water in the rooms. But you can buy one at R42.00 for 750ml from room service. Come on Hilton, i can understand if you want to cut back on slippers & robes, etc...but water....??? And then ripping me R42.00 for a bottle ??? I have been... More 

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parktown
Level Contributor
17 reviews
5 of 5 stars Reviewed yesterday NEW

I lived in the Hilton Hotel for 2 weeks. I could not go outside as the weather was crazy. It was raining 24/7 so all I did was go to work every day and come back and spend my time in my room. The service was excellent. I tried everything on the Menu as I was there for a long... More 

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Sandton, South Africa
Level Contributor
135 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

As a Silver Hilton Honours Member the least I expected was to be welcomed at check-in as a returning guest and a loyal customer. No such luck. In return for checking me into a room that was yet to be cleaned, I was upgraded to a suite. It was a gesture a little too late. I won't be staying at... More 

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Gauteng, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I've regularly been staying at the Hilton Durban for the past 15 years, and have yet to have a poor or even sub-standard experience. Well done to an excellent customer focused team. Achieving a superior standard is one thing, but to continuously maintain that standard, is totally another.

Review collected in partnership with Hilton Hotels & Resorts

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Nairobi, Kenya
1 review
5 of 5 stars Reviewed 3 days ago NEW

Hilton Durban has great location. The rooms are spacious with enough storage facilities. The study table in the room made it so much easier to work. Internet access needs a little improvement as the speeds would fluctuate a lot. Otherwise, a truly 5 star hotel.

Review collected in partnership with Hilton Hotels & Resorts

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Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I stayed at the Hilton Durban in June 2015 and I could not be more impressed with the service. Everyone from front office to housekeeping was incredibly friendly and helpful. Having stayed at a few other Hilton's abroad this property is definitely in my top 5. Particular thanks go out to Sadia Hoosen on reception who was friendly and efficient... More 

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Durban, South Africa
1 review
2 of 5 stars Reviewed 5 days ago NEW

I have experienced other 5 star hotels and I know certainly the treatment was no befitting. Some hotels a few stars lower give a better treatment than what I was dealt with. and you have a nerve to ask for a review, well there you have it. I hope I did not waste my time further

Review collected in partnership with Hilton Hotels & Resorts

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Durban, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Poor room cleanliness and non working room facilities like air cons and lights. Poor coordination of information between staff. Needs serious staff training and work to be called a 5 star hotel. I thinks its a 3 to 4 star accommodation.

Review collected in partnership with Hilton Hotels & Resorts

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MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and we're very sorry you were unhappy with the cleanliness and condition of your guestroom. I would like to take this opportunity to let you know that stage 2 of the hotel refurbishment are the... More 

ladysmith, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

the service was just excellent,i cant believe there are still people who value service like the staff there,special thank you to Faith and Njabulo for their outstanding service throughout my stay,they made it easy andmemorable. Everyone is just super friendly,from the reception to the room service to the restuarant.i will definately be visiting again

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban services to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Yours Sincerely, Markus More 

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