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All 42 Durban hotels

Hilton Durban

5.0 of 5 Hotel   |   12 - 14 Walnut Road, Durban 4001, South Africa
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Ranked #9 of 42 Hotels in Durban
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
DavePG2014 Boksburg, South Africa
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557 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boksburg, South Africa
2 reviews
5 of 5 stars Reviewed yesterday NEW

Great clean Hotel, close to CBD and beaches. Breakfast choices was good and rooms quite and clean. Traffic was busy in morning and evenings but other times traffic was were little. Close to highway and resturants.

Review collected in partnership with Hilton Hotels & Resorts

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wallington England
Top Contributor
106 reviews 106 reviews
77 hotel reviews
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed yesterday NEW

After reading the reviews I feel I must have stayed in a different hotel, because it was great. Check in was quick and the reception staff lovely and friendly, in fact all the staff in the hotel were great, really helpful and always smiling. The room on the 9th floor was large, really clean and very comfortable, a bit warm,... More

Was this review helpful? Yes 1
Durban, South Africa
1 review
4 of 5 stars Reviewed 2 days ago NEW

The most friendliest staff around. They make you feel at home. Te food is great and the service is 5 star. Keep up he good work Hilton Durban. I will recommend this hotel to any one . i will surely be back soon.

Review collected in partnership with Hilton Hotels & Resorts

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Dartford, Kent, UK
Top Contributor
61 reviews 61 reviews
21 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Check in was speedy, rooms were ready, bags delivered immediately. Restaurant staff were attentive and very helpful, always welcoming we felt special. Food was plentiful and a wide variety to suit all tastes and diets and there was always fresh fruit and salads on offer. This coupled with the grill which meant you could watch your fish or meat being... More

Was this review helpful? Yes 1
Table View, South Africa
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I checked into the hotel in the evening - probably just before 21h00. The room provided did not lock - on requesting a new room I was told maintenance would be sent to fix it. Seriously? Who wants to wait for maintenance on check in? I demanded a new room and received this about 5 minutes later. Rooms are average... More

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Cape Town Central, South Africa
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Didn't get the room I was promised in my booking. Noisy children running in passage with no respect for other guests couple with a sick person next door who kept coughing the nights through - couldn't get a wink of sleep. no assistance from reception.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I trust you received my email yesterday and I would like to thank you again for taking the time to complete our guest survey and your TripAdvisor review as we always appreciated constructive feedback. Again would like to reiterate that we have addressed your issues and hope that we can welcome you back to the Hilton Durban... More

South Africa
1 review
1 of 5 stars Reviewed 2 weeks ago

1. On arrival, I had to walk up two flights of stairs to get to reception. 2. They debited my credit card for more than the worth of the room as a "deposit" and said that it was to cover expenses such as parking and mini bar. To date, I have not been reimbursed for this transaction. 3. There was... More

Review collected in partnership with Hilton Hotels & Resorts

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MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I would like to sincerely apologise for the delay in responding to you and rest assured that your issues have been fully investigated. I appreciate your feedback and very sorry you were dissatisfied with your overall experience on arrival (currently busy installing a brand new parking lift), Front Desk billing, disturbances from our minibar team, no turn... More

Oslo, Norway
1 review
2 of 5 stars Reviewed 2 weeks ago

Overpriced & overrated. Waited almost 3hrs for a room at early check-in even after front check-in desk requested a "rush" wirth housekeeping. Served stale complimentary pastries & incorrect guest name on welcome letter. Stale Pastrami on the cold meats breakfast buffet. 60mins to check-out to verify agents payment.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I trust you received my email early this morning and I would like to thank you again for taking the time to complete our guest survey and your TripAdvisor review as we always appreciate constructive feedback. Again I would like to reiterate that we have addressed your issues and that your satisfaction is very important to us... More

A TripAdvisor Member
3 of 5 stars Reviewed 2 weeks ago

Stayed a couple nights in a standard room. Place is quite run down and in it's years. Had a rate issue as I found a better rate online then with the hotel direct. Was't solved until departure (5 days...). Breakfast buffet was great, a la carte (salads) weren't good at all. Somebody should teach them what a Greek Salad is.... More

Was this review helpful? Yes 1
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you so much for for taking the time to send in your review. I appreciate your feedback and I am very sorry you were unhappy with the condition of your room, quality of our salads and your experience at check-out regarding best rate guaranteed. Firstly I apologize we were not able to provide you with the... More

Backpacker83
Top Contributor
50 reviews 50 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for two separate nights as a stopover from the Durban airport for traveling to other parts of South Africa. Easy to find and parking was not too expensive. It’s about a 20-30 min walk to the beach. Wifi is free in the lobby but you must pay for access in the room. The lobby was sleek and modern... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. and I sincerely appreciate your constructive feedback. I am glad you found our new lobby to your liking and also would like to apologise for the service levels not being up to our usual high standards that we promise each... More

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Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 324
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TripAdvisor is proud to partner with Hilton EMEA, Travelocity, Expedia, Booking.com, Hotels.com, Priceline, Agoda, Venere, Odigeo, Otel, Despegar.com, TripOnline SA and Tingo so you can book your Hilton Durban reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

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