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Hilton Durban

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12 - 14 Walnut Road, Durban 4001, South Africa
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1 room 1 adult
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Hilton Durban
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894 Reviews from our TripAdvisor Community

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Mauritius
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed yesterday NEW

The welcome to the Hilton was wonderful - the staff was friendly and very pleasant. The room itself was very small and a bit shabby. The light on the side table was torn and the furniture appeared to be very used and old. Our beds were comfortable and for two people sharing there was one pair of slippers!. The bathroom... More 

Helpful?
Thank Sherifa1957
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and very sorry you were not 100% satisfied with your overall guestroom experience. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience and I have addressed this... More 

Durban South Africa
Level Contributor
163 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

WE visited the Hilton for a light supper prior to attending a concert at the ICC. Firstly there was a poor choice. The new Big Easy restaurant was overflowing with many patrons grumbling about the service. We decided to eat in the open coffee shop. What a mistake. The staff were very slow in attendance. Not enough staff too. There... More 

Helpful?
Thank Peter F
Boynton Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Great for a business stay but not for a week's vacation in Durban. No where to sit outside to relax, main restaurant only offered buffet, room service menu better than ala carte menu bin bar, no light next to chair, no water in the refrig, can not charge to room if pre paid stay, etch.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank davidhE1854JW
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Please accept my sincere apologies for delay in sending this email and for the recent issues you have experienced at Hilton Durban. This certainly does not reflect our usual high standards and is certainly not the norm. I have addressed your issues regarding the Internet connection, food variety in restaurant and ambiance of staff and I apologize... More 

Grahamstown, South Africa
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here for one night. I was welcomed from the elevator from parking by a friendly security officer, who ushered me the check in area. The Check in process was smooth and the lady helping me was helpful and professional. Then I was taken up to the room by another efficient staff who showed me around the room. The... More 

Helpful?
Thank Abongile S
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for your review and recent stay. We're glad to hear you enjoyed our services and rooms. We appreciate your feedback regarding our food quality and will address this with our Executive Chef and Food & Beverage Manager and can't wait to welcome you back soon to Hilton Durban. Yours sincerely Markus More 

Nairobi, Kenya
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I had an unforgettable experience while in my business trip to Durban last year.The staff are very friendly,professional and very hospitable indeed.The interior decor is magnificent though it needs a little bit of upgrade and to add icing on the cake ,I noticed they did something new to the Hotel lobby,quite a flair I must say. Accommodation and customer service... More 

Helpful?
Thank paul8979
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to post a review of your recent stay. I am pleased you felt we were an ideal location for your needs both business and leisure and your freat recommendation to fellow travellers. On behalf of our staff thank you for choosing the Hilton Durban and we look forward to welcoming you... More 

Durban, South Africa
Level Contributor
271 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The revamped foyer is really good. Efficient and friendly staff. the check in was quick, and seamless, The room was very nice and spacious, and had a great view of the ocean Room service was quick and great

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Suren P
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel on TripAdvisor. As a Blue HHonors member, you are among our most valued guests. I sincerely appreciate your feedback and very sorry to hear that your points have not yet been added. Please may you contact our HHonors customer care... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Thank you Hilton Hotel, Durban for a wonderful stay. It was my husbands birthday. We were surprised by a lovely "I LOVE YOU" rose petal display on our bed, and rose petals sprinkled throughout the bedroom and bathroom. What a thoughtful touch. The Big Easy restaurant was great, food very tasty and the golfing decor lovely. Breakfast was superb, staff... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Tracy K
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. As a Blue HHonors member, you are among our most valued guests. I sincerely appreciate your feedback and so happy to hear that you had an enjoyable stay, great meals and found Hilton Durban a wonderful experience. I will certainly... More 

Durban, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

We spent one night at the Hilton Hotel in Durban. Overall it was an excellent stay. Staff go out of their way to welcome and assist you. Room Service meal at 11pm was very enjoyable. We would definitely stay there again.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Cyndy ( C.P. ) D
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest It was our pleasure to have you stay with us. Thank you for your wonderful note on the services, the product and experience and sharing it with our fellow TripAdvisor community. The team at the hotel and I look forward to welcoming you back soon. Yours sincerely, Markus More 

Cape Town, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Me and my wife had an excellent experience at the Hilton resort in Mauritius and for this reason, we chose to stay at the Hilton hotel in Durban. As expected, the experience was once again excellent and they truly make you feel as if you are their only and most important guest. We would recommend anyone and everyone to stay... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Pieter L
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to send in your feedback of your stay. I am extremely happy to know that we were able to meet your expectations and you had a comfortable and enjoyable stay with us. We look forward to the opportunity of welcoming you back when your next travel plans take you once again... More 

1 review
5 of 5 stars Reviewed 1 week ago

Staff are friendly and helpful. Would recommend everyone who is travelling to Durban to give the Hilton. Reception is stunning and luxurious, rooms are super clean and fresh. Big screen tv with cable. Breakfast are superb. Good value for money.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank F3686KHannes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience from your recent stay at Hilton Durban and on TripAdvisor. As a HHonors member, you are among our most valued guests. I am pleased to hear you found the Hilton Durban services, rooms, food and experience perfect! We look forward to welcoming you back to our hotel... More 

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