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All 42 Durban hotels

Hilton Durban

5.0 of 5 Hotel   |   12 - 14 Walnut Road, Durban 4001, South Africa
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Ranked #9 of 42 Hotels in Durban
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed today
JREDartford_Kent_UK Dartford, Kent, UK
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554 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dartford, Kent, UK
Top Contributor
61 reviews 61 reviews
21 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed today NEW

Check in was speedy, rooms were ready, bags delivered immediately. Restaurant staff were attentive and very helpful, always welcoming we felt special. Food was plentiful and a wide variety to suit all tastes and diets and there was always fresh fruit and salads on offer. This coupled with the grill which meant you could watch your fish or meat being... More

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Table View, South Africa
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

I checked into the hotel in the evening - probably just before 21h00. The room provided did not lock - on requesting a new room I was told maintenance would be sent to fix it. Seriously? Who wants to wait for maintenance on check in? I demanded a new room and received this about 5 minutes later. Rooms are average... More

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Cape Town Central, South Africa
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Didn't get the room I was promised in my booking. Noisy children running in passage with no respect for other guests couple with a sick person next door who kept coughing the nights through - couldn't get a wink of sleep. no assistance from reception.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I trust you received my email yesterday and I would like to thank you again for taking the time to complete our guest survey and your TripAdvisor review as we always appreciated constructive feedback. Again would like to reiterate that we have addressed your issues and hope that we can welcome you back to the Hilton Durban... More

South Africa
1 review
1 of 5 stars Reviewed 1 week ago

1. On arrival, I had to walk up two flights of stairs to get to reception. 2. They debited my credit card for more than the worth of the room as a "deposit" and said that it was to cover expenses such as parking and mini bar. To date, I have not been reimbursed for this transaction. 3. There was... More

Review collected in partnership with Hilton Hotels & Resorts

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MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I would like to sincerely apologise for the delay in responding to you and rest assured that your issues have been fully investigated. I appreciate your feedback and very sorry you were dissatisfied with your overall experience on arrival (currently busy installing a brand new parking lift), Front Desk billing, disturbances from our minibar team, no turn... More

Oslo, Norway
1 review
2 of 5 stars Reviewed 1 week ago

Overpriced & overrated. Waited almost 3hrs for a room at early check-in even after front check-in desk requested a "rush" wirth housekeeping. Served stale complimentary pastries & incorrect guest name on welcome letter. Stale Pastrami on the cold meats breakfast buffet. 60mins to check-out to verify agents payment.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I trust you received my email early this morning and I would like to thank you again for taking the time to complete our guest survey and your TripAdvisor review as we always appreciate constructive feedback. Again I would like to reiterate that we have addressed your issues and that your satisfaction is very important to us... More

A TripAdvisor Member
3 of 5 stars Reviewed 1 week ago

Stayed a couple nights in a standard room. Place is quite run down and in it's years. Had a rate issue as I found a better rate online then with the hotel direct. Was't solved until departure (5 days...). Breakfast buffet was great, a la carte (salads) weren't good at all. Somebody should teach them what a Greek Salad is.... More

Was this review helpful? Yes 1
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you so much for for taking the time to send in your review. I appreciate your feedback and I am very sorry you were unhappy with the condition of your room, quality of our salads and your experience at check-out regarding best rate guaranteed. Firstly I apologize we were not able to provide you with the... More

Backpacker83
Top Contributor
50 reviews 50 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for two separate nights as a stopover from the Durban airport for traveling to other parts of South Africa. Easy to find and parking was not too expensive. It’s about a 20-30 min walk to the beach. Wifi is free in the lobby but you must pay for access in the room. The lobby was sleek and modern... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. and I sincerely appreciate your constructive feedback. I am glad you found our new lobby to your liking and also would like to apologise for the service levels not being up to our usual high standards that we promise each... More

London
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Clean, comfortable and totally soulless.Definitely NOT FIVE STAR. Its a bit like staying in a supermarket - it conforms to the necessary standards so it is reasonably efficient but not in any way lovable. It is a machine not a hotel of character. Bad things include the pool which is on a narrow terrace outside the restaurant - it is... More

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MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for taking the time to send in your review. I appreciate your feedback and very sorry you were unhappy with the quality of services you received at our Front Desk and the location of our pool. Your satisfaction is very important to us and we try hard to make sure all of our... More

Top Contributor
58 reviews 58 reviews
55 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a great hotel, particularly if you have a conference at the Durban ICC next door :) But compared to other hotels I've stayed in in both SA and other countries it's not quite there. I stayed here for 5 nights and chose to pay R700 per night to upgrade to the Executive floor which I highly recommend. In... More

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review. I greatly appreciate any comments made by our guests and it is always good to receive constructive feedback and I thank you, on behalf of my Team. I have noted your comments regarding the slow service at... More

Secunda, South Africa
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

you will pay for the 5 star hotel to stay in a 3 star !! the check-in /out process is slow, rooms are old and some furniture out of service. around the hotel is very noisy at the weekends so you should wake up 5:30 a.m . it's wasting time and money.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to send in your guest survey and TripAdvisor Review. I appreciate your feedback and very sorry you were unhappy with the speed and efficiency of your check-in, condition of rooms and overall experience. Firstly I apologize we were not able to provide you with the quality of services you deserve. This... More

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Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 324
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Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

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