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All 43 Durban hotels

Hilton Durban

5.0 of 5 Hotel   |   12 - 14 Walnut Road, Durban 4001, South Africa
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Hilton Durban
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76%
Ranked #5 of 43 hotels in Durban
Certificate of Excellence 2013
A recent review
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415 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The standard was high as expected. The breakfast buffet was sumptuous and the staff were very helpful. It was the week before Christmas so some areas were a bit slow e.g getting an omelette meant joining a queue. The gym and pools were excellent. The parking was not free for guests which is quite odd. A number of guests have... More

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MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the service and breakfast buffet to your liking. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We look forward to welcoming you back to our hotel... More

Cape Town, South Africa
1 review
3 of 5 stars Reviewed 1 week ago

When you book you are not informed of renovations that are being done the restuarant service is very bad food is tasteless hotel staff doesnt have a sense of customer service, I ordered drinks for me and my colleague and i had to complain to get them

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to send in your review. I greatly appreciate any comments made by you as it is always good to receive constructive feedback as we constantly strive to achieve the highest quality of service. Firstly I would like to sincerely apologise that... More

Johannesburg, South Africa
1 review
2 of 5 stars Reviewed 1 week ago

I would suggest a hotel shuts down for a few weeks while renovating otherwise it is a great inconvenience to us guests. waking up to the construction noise while on holiday is so not pleasant. A hotel must live up to its rating. Urine smell in the toilet does not do it either.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for taking the time to complete your review. I greatly appreciate any comments made by you as it is always good to receive constructive feedback as we constantly strive to achieve the highest quality of service. Firstly I would like to sincerely apologise for the inconvenience caused by our current lobby rejuvenation which... More

London
Top Contributor
51 reviews 51 reviews
33 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is nicely located in the city, but on a busy intersection. The facilities are a bit tired, but nice enough and the buffet dinner is tasty. The only issue with the restaurant is that they cook in the room, and the ventilation is not great so on seafood night I went away with food and hair smelling of... More

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MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as... More

Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I booked in at the Hilton a couple of weeks ago at extremely short notice - same day decision in fact, when the air show was taking place, so the whole of Durban was booked out. However they still managed to find a sea facing room for me. My entry to the hotel was seamless from the front desk to... More

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MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you so much for taking the time to send in your fantastic review and sharing your experience you had, with us. I will ensure it gets passed onto the entire team. Looking forward to welcoming you back soon. Yours sincerely Markus More

Liverpool, United Kingdom
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for 1300 rands per night (about £70) including breakfast and was very impressed. Staff are lovely and exceptionally helpful to organise movie tickets or tourism stuff. The breakfast here is the best I've ever enjoyed with a MASSIVE range of cooked, fresh fruit and cereals, pastries, local and healthy options. From pancakes to peaches and mushrooms to... More

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MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the staff, service, breakfast and overall accommodation to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Yours sincerely Markus More

Stellenbosch, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

Well, what can I say, the Hilton is renown for great service and class! I was not disappointed. I had high hopes and they delivered. Clean rooms, fresh crisp linen and fantastic hospitality from all staff

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience and sending in your wonderful comments. I am pleased to hear you found Hilton Durban to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Yours sincerely Markus More

Totnes
Contributor
19 reviews 19 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed in the Hotel for 18 days & had a very good time doing so. Hotel under refurbishment so taking that into account it was a very enjoyable stay. Yes it's not New shiny & Pristine, but that adds to the place in part. Staff are excellent, all willing able friendly & helpful nothing too much trouble. Food is good... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to send in your review. I have noted all your comments and will surely pass this onto the entire team. I look forward to welcoming you back to Hilton Durban in the near future. Yours sincerely Markus More

Vereeniging, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

My personal experience with Hilton Durban Was Great With All Luxury, Food, Accommodation, Service Etc etc...Was Awesome I would Love to prefer all my colleagues Friends family to booked with Hilton. compare with other hotels so far my own experience as i do lot traveling locally internationally with Hilton Durban was a great experience and would love to visit/booked again... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban, for taking the time to send in your review and for the great comments. I look forward to welcoming you back to Hilton Durban in the near future. Yours sincerely Markus More

Durban, South Africa
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

You would expect total luxury at the thort of Hilton Durban. Our stay was totally dissapointing as it does not live up to its name. We stayed in a deluxe king room and expected alot more that a simple room. no bathrobes or sandals as stated. no friendly welcome to the room. Wasted our time and money booking the hotel... More

Was this review helpful? Yes 2
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing to stay at Hilton Durban and for taking the time to send in your review. I greatly appreciate any comments made by you as it is always good to receive constructive feedback as we constantly strive to achieve the highest quality of service. Firstly I would like to sincerely apologise that... More

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Additional Information about Hilton Durban

Also Known As:
Hilton Durban Hotel Durban
Hilton Durban Hotel
Hilton International Durban
Durban Hilton
Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Durban
#3 Best Value Hotel in Durban
#4 Luxury Hotel in Durban
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Durban 5*
Reservation Options:
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