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All 43 Durban hotels

Southern Sun Elangeni & Maharani

4.0 of 5 Hotel   |   63 O.R.Tambo Parade | Durban Beachfront, Durban 4001, South Africa
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Hotel amenities
Special Rate
R1,560 (ZAR)
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Southern Sun Elangeni & Maharani
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Ranked #4 of 43 hotels in Durban
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 days ago
Michael N Johannesburg, South Africa
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438 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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A TripAdvisor Member
3 of 5 stars Reviewed 2 days ago NEW

I stay in this Hotel a lot and am I sorry to say that after numerous suggestions and complaints the same issues occur with every visit. The rooms are satisfactory but the room dining and breakfast quality of food and service is poor.

Review collected in partnership with Tsogo Sun Hotels

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Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. Please accept my sincere apologies for the lapse in food standard experienced during your stay. I would like to obtain more detail in order to address this and would appreciate it if you could contact me on Samantha.Croft@tsogosun.com. Regards Samantha More

Johannesburg, South Africa
1 review
3 of 5 stars Reviewed 2 days ago NEW

Very disappointing visit due to the substandard service and lack of care taken by the majority of the staff. A smile and some eye contact would be greatly appreciated for a start. I didnt appreciate the slow and tacky service all weekend. The Spa is a joke and the double bookings are a reflection of the terrible service, I made... More

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. Please accept my sincere apologies for the sub-standard service delivery that you received during your stay. I would like to obtain more detailed feedback and would appreciate it if you could contact me on Samantha.croft@tsogosun.com, which will enable me to take the necessary corrective action. Regards Samantha More

Johannesburg, South Africa
1 review
4 of 5 stars Reviewed 3 days ago NEW

Excellent service. Warm welcome. Friendly staff. Wish Breakfast was exclusively Halal like they did in 2012 and earlier. Rooms was confortable but pillows were uncomfortable. take you own pillows......

Review collected in partnership with Tsogo Sun Hotels

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Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thanks you for taking the time to post your review. Unfortunately our breakfast offering is not halaal, due to the presence of pork products - although our meat is purchased from a halaal certified supplier. I am delighted that you had a memorable stay and look forward to welcoming you back in the near future. Regards Samantha More

South Africa
1 review
5 of 5 stars Reviewed 1 week ago

Fantastic rooms with a view up and down the coast which is stunning. Right on the beach. We walked up the promenade and enjoyed the festive feeling. The breakfast was wonderful and filling. Great location

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. I am delighted that you had a memorable stay and look forward to welcoming you back soon. Regards Samantha More

Ely, Uk
1 review
5 of 5 stars Reviewed 1 week ago

We keep coming back to the Southern Sun North Beach, now Maharani again, as my family loves the place. Location, view, room quality, breakfast quality and variety, halaal friendly all at a reasonable price.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. I am delighted that you had a memorable stay and look forward to welcoming you back when you next visit Durban. Regards Samantha More

Port Shepstone
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel location is perfect,service is excellent and high standard and the reception staff and hotel staff are customer friend and ready to assist. My rating for this hotel is very good 10/10. Excellent!!

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. I am delighted that you had a memorable stay and look forward to welcoming you back in the near future. Regards Samantha More

Pietermaritzburg
1 review
5 of 5 stars Reviewed 2 weeks ago

My main problem was that when u want return things you do not need the hotel refuses these things and you are then forced to pay for things you will not be using and it cuases an miss understanding. But some of your staff is friendly and keep up the good work

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. In order for me to address your concern, please do contact me directly on Samantha.Croft@tsogosun.com. I am delighted that despite this incident you had a great stay Regards Samantha More

Nelspruit, Mpumalanga, South Africa
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The standard of the hotel was excellent, BUT the SURPRISE service was even better. I had celebrated my birthday the day before arriving at the Maharani, as we were settling into the room Samantha with a bottle of JC Le roux and snack pack to wish me Happy Birthday. The rest of the experience ant the hotel was just as... More

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. I am delighted that you enjoyed your "belated" birthday celebration in Durban and look forward to welcoming you back in the near future. Regards Samantha More

Roodepoort
1 review
4 of 5 stars Reviewed 2 weeks ago

Service and ammenities were excellent. The beach area has been upgraded and there was adquate security and police presence. However, there are still areas just behind the hotel that is still a concern.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. I am delighted that you enjoyed the facilities in the area, on our beachfront - as well as those on offer at the hotel. We are currently working with the City on improving the building behind the hotel. We look forward to welcoming you back soon, Regards Samantha More

Rustenburg, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

The stay at Maharani was one of the best Hotel experiences we had in a while. The staff were exceptional and friendly. We will definitely stay with you again. I recommend a stay at either Maharani or Elangeni to anybody.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. I am delighted that you had a memorable stay and look forward to welcoming you back soon. Regards Samantha More

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Additional Information about Southern Sun Elangeni & Maharani

Also Known As:
Southern Sun Elangeni Hotel
Southern Sun Elangeni Durban
Elangeni Hotel Durban
Address: 63 O.R.Tambo Parade | Durban Beachfront, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Durban
#3 Luxury Hotel in Durban
#5 Business Hotel in Durban
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Elangeni & Maharani 4*
Official Description (provided by the hotel):
Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more   less 
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