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Southern Sun Elangeni & Maharani

3.0 of 5 63 O.R.Tambo Parade | Durban Beachfront, Durban 4001, South Africa
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R2,500 (ZAR)
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Southern Sun Elangeni & Maharani
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Southern Sun Elangeni & Maharani
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751 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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South Africa
Top Contributor
78 reviews 78 reviews
31 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars NEW

We stayed at SS Elangeni for my son's birthday and booked 2 nights to enjoy Durban's beachfront. Before my arrival, I emailed the hotel and requested something special to be done for my son's birthday. Carol responded and she went out of her way to assist. He had a birthday cake, sweets, chocolates, cupcakes and juices in the room. Needless... More 

Was this review helpful? Yes
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. It really is great to hear that your son had a memorable birthday in Durban - even if this set your new year's resolution back temporarily. We look forward to you and your family sharing many more birthdays with us. Regards Samantha More 

Johannesburg, South Africa
1 review
3 of 5 stars Reviewed 4 days ago NEW

I not happy with the room or service that Tsogo sun was delivering this weekend. For I paid for a non smoking room, and got a neighbour that was smoking so much that my room smell like an ashtray. Even after complain to manager I was just given a "We are sorry about it".

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. Please accept my sincere apologies for the inconvenience caused by the guest smoking in the room adjacent to yours. We will most certainly review the manner in which our Duty Managers handle these matters, as this should have been addressed with the Guest concerned. Regards Samantha More 

gauteng
1 review
4 of 5 stars Reviewed 4 days ago NEW

Do not leave your belongings in the room because I had my cell phone stolen by the cleaner. They are busy with investigations and i hope that I will be reimbursed for my loss. I was enjoying my stay but this incident has put a damper on my stay.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. Please accept my sincere apologies for the inconvenience caused by the loss of your mobile phone. I am aware that our security manager and housekeeper have been in contact with you regarding the resolution of the incident. Each bedroom is equipped with a safe, which we encourage our Guests to... More 

Iran
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

excellent location near beach and other recreation facility's, exceptional service and value for money. Clean and fresh rooms and friendly staff to assist you with your needs. Best hotel in Durban....

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. I am delighted that you had a great stay and look forward to welcoming you back when you next travel to Durban. Regards Samantha More 

Sasolburg, South Africa
Top Contributor
95 reviews 95 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

It is a great hotel but they have a significant weakness in that first line contact personnel are often clueless. We made use of the hotel before and after a boat cruise. On booking in the first time the person did not mention that we could not charge anything against the room which a manager eventually sorted out. On coming... More 

Was this review helpful? Yes
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. Please accept my sincere apologies for the poor service experienced upon arrival at the front desk. Your feedback has been forwarded onto the front desk manager, in order that he address this with the relevant satff members. We have reviewed the possibility of installing a lift from the lobby to... More 

Durban, South Africa
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel has upped its game. The Verve & Vigour is a great terrace setting. Full breakfast a really steal at just over ZAR100. Pizza with a bottle of wine goes down every bit as nicely. Step across the road and the beach is metres away. The Maharani was the grande dame of Durban. I can confirm it's very close... More 

Was this review helpful? Yes
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. I am delighted that you enjoyed the upgraded Maharani - with the latest addition, Vigour & Verve restaurant. We look forward to welcoming you back soon. Regards Samantha More 

Mthatha, South Africa
Contributor
13 reviews 13 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We checked in to this horror hotel with my husband. It is a daylight robbery. To mention few: there is a major crisis of staff issues, wether they lack training or what but they care less about guests who came to this hotel that claimed to be a 4 star. In my opinion without a customer service a star grading... More 

Was this review helpful? Yes
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. Please accept my sincere apologies for the lapse in service standards which you experienced during your recent stay. Please could I request that you make contact with me on Samantha.croft@tsogosun.com, as I require additional information in order to address these shortcomings. Regards Samantha More 

Benoni, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

Well done to the staff at Elangeni & Maharani, we had a fantastic weekend. Hotel facilities, staff and service was excellent. Poll deck on second floor was a great place to chill out. Hotel is close to many restaurants and walking distance to uShaka.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. I am delighted that you had a memorable stay and enjoyed the facilities. We are spoilt with the beautiful view from our Panorama Pool deck. We look forward to welcoming you back again soon. Regards Samantha More 

Andreas, United Kingdom
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for 3 nights and had a very nice time, the breakfast was awesome especially the omelette (although the omelette chef could smile more). There was a vast choice at breakfast too. The bar was busy and the staff friendly and welcoming. The steakhouse on the ground floor was good too. The bar down stairs was a bit... More 

Was this review helpful? Yes
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. I am delighted that you had a memorable stay and managed to experience the various facilities at the hotel. We look forward to welcoming you back when you next travel to Durban. Regards Samantha More 

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Elangeni as we were attending a function there. The room was lovely and the views were breathtaking, good bathroom and a comfy bed. The conference facility was also quite nice. The breakfast was really good in taste and variety however the service was really bad. It was a busy weekend but we were ignored. The people... More 

Was this review helpful? Yes 1
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. Please accept my sincere apologies for the lack of service experienced during breakfast - your feedback has been passed onto the food & beverage team, in order that they take the necessary corrective steps to address these shortcomings. I am pleased that you enjoyed the other facilities of the hotel... More 

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Additional Information about Southern Sun Elangeni & Maharani

Address: 63 O.R.Tambo Parade | Durban Beachfront, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Southern Sun Elangeni & Maharani 3*
Number of rooms: 449
Reservation Options:
TripAdvisor is proud to partner with Priceline, Despegar.com, Booking.com, TripOnline SA, Odigeo and South African Hotels so you can book your Southern Sun Elangeni & Maharani reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Southern Sun Elangeni Durban
Elangeni Hotel Durban
Hotel Style:
#2 On the Beach Hotel in Durban
#2 Business Hotel in Durban

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