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Southern Sun Elangeni & Maharani

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63 O.R.Tambo Parade | Durban Beachfront, Durban 4001, South Africa
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Southern Sun Elangeni & Maharani
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Southern Sun Elangeni & Maharani
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865 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
2 of 5 stars Reviewed today NEW

Booked a non-smoking room and was immediately put in a smoking room. Room below ours was smoking as well, so we were unable to open the window. General indifference from the reception desk, with a unhelpful comment of 'complete a customer satisfaction survey if you aren't happy'. Get used to paying for parking which is odd. Have emailed my feedback,... More 

Was this review helpful? Yes
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Time has passed this old dame by. Expect little action or assistance from the doormen, a cursory glance at best from the front desk, and then a hotel stuck in time. I am sure Samantha will be along to comment, as she always does, on this review, but her time would be far better spent actually improving things rather than... More 

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Secunda
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Maharani and Elangeni gave us a lovely holiday experience. The staff were kind and always smiling. The breakfast was delicious. The pools were clean and the bar service was exceptional. Will recommend to friends.

Was this review helpful? Yes
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. I am delighted that you had a memorable holiday and look forward to welcoming oyu back soon. Regards Samantha More 

Dar es Salaam, Tanzania
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Room : great .... Cleanliness: great .... Staff : great .... Food : great ..... Location : great ..... Price : great .... .... .... What else? .... Quietness: great ..... Check this hotel out. It's worth it Will definitely come back ..... .....

Was this review helpful? Yes
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. I am dleighted that you had a GREAT stay and look forward to welcoming you back soon. Regards Samantha More 

Colombo, Sri Lanka
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Just got back from a 2 day stay at Southern Sun Elangeni and Maharani. We had a large airy room with 2 big beds, small but sufficient toilet which was well equipped and supplied but it seems that the whole property 'has seen better days'. The floor tiles in shower cubicle in the bathroom seemed dirty and unscrubbed (although it... More 

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Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. It is disappointing that our Concierge / Guuest Relations team did not advise you of the various activities available, within close proximity to the Hotel. We work very closely with the City to ensure that the area around the hotel is appealing to all visitors... More 

Johannesburg, South Africa
2 reviews
3 of 5 stars Reviewed 2 weeks ago

I hate giving negative reviews based on my experience with one or two staff but I feel the hotel should be made aware of issues. The receptionist wasn't very welcoming and the first room we were allocated was right at the lifts which is a noisy place to put a family, but they were very happy to accommodate a change.... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. Please accept my sincere apologgies for the sub-standard service which you experienced during your stay. I am pleased that this has not marred your overall impression and that you will indeed stay with us again. We look forward to welcoming you back soon. Regards Samantha More 

Greater London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our room was deluxe with sea view. Modern, clean, comfortable, albeit on the small side. Housekeeping note: the sink tap was stiff and the water only drained away slowly. (We never gave them a chance to put this right since (a). complaining about the small things interrupts the happy mood of one's holiday and it's not worth the inconvenience. and... More 

Was this review helpful? Yes
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. I am pleased that you enjoyed your stay (despite the shortcomings experienced by our housekeeping team). We are extremely proud of the service delivery in Grill Jichana - the staff are true ambassadors of the Tsogo Sun Brand. We look forward to welcoming you back soon - perhaps Comrades 2016.... More 

Oslo, Norway
1 review
4 of 5 stars Reviewed 2 weeks ago

It is a lovely hotel and the staff were great. The room was great and the view over the ocean was fantastic. Check in though was slow and the check out was a catastrophe. 30 minutes without a queue! Not acceptable! I must admit that the hotel was very flexible allowing us a late check out without any other extra... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. Please accept my sincere apologies for hte service received from the front desk - this most certainly is not the standard that we pride ourselves on delivering. Your feedback has been shared with the team, in order to improve on this. I am pleased that this has not marred your... More 

Cape Town, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

The Overall Stay was Excellent , Our room over the ocean was amazing.......The room was net and in the morning while we were at Brekfast our room was tidied and fresh towels were put in as well as coffee and tea tray.The room Service was Great the Food was Yummy for the price. I can recommend the snack basket value... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. I am delighted that you had a great stay and enjoyed the various dining options available at the complex. We look forward to welcoming you back soon. Regards Samantha More 

Johannesburg
Level Contributor
74 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Maharani Tower, the quieter of the towers. There was a major global conference in the hotel plus it was a long weekend, so the reception was busy. Check in was a breeze and the rooms were ready. This has to be the best located classy hotel in Durban. The beachfront beautiful , clean and safe. Dotted with... More 

Was this review helpful? Yes
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. You may find the family rooms at Maharani more comfortable, as they are equipped with 4-piece bathrooms. I am delighted that you had a memorable stay and look forward to welcoming you back soon. Regards Samantha More 

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