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All 42 Durban hotels

Garden Court Marine Parade

3.0 of 5 Hotel   |   167 Marine Parade, Durban 4001, South Africa
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Garden Court Marine Parade
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Ranked #16 of 42 Hotels in Durban
A recent review
3 of 5 stars reviewed 5 days ago
lekhar2015 Pietermaritzburg, South Africa
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217 reviews from our community

Traveler rating
    52
    66
    52
    22
    25
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77
44
11
66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Contributor
11 reviews 11 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

The lobby of this hotel makes it seem nice and modern but the rooms are completely run down, sad, and dirty looking. I would only stay here if nothing else was available. Overall not nice or comfortable. The rooms smelled like smoke and I was served spoiled wine.

Was this review helpful? Yes
Aritho, General Manager at Garden Court Marine Parade, responded to this review

Dear Guest, Thank you very much for staying with us and for sharing your feedback. With regards to the rooms, I am sorry that you stayed in one of our old rooms as we are busy renovating the entire Hotel . So far we have done over half of the rooms into funky bright new rooms. Nevertheless I am glad... More 

A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW

The hotel is central to the golden mile. The beach is easily accessible and the view is stunning. The hotel staff were friendly, eager to assist and extremely efficient. It is situated conveniently all major roads in and out of the city.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Aritho, General Manager at Garden Court Marine Parade, responded to this review

Dear Guest, Thank you very much for staying with us and for posting your feedback on Trip advisor. I am extremely glad that your stay was great and you felt pampered. We do look forward to having the opportunity to host you once again soon. Kind Regards John Aritho General Manager More 

Pietermaritzburg, South Africa
1 review
3 of 5 stars Reviewed 5 days ago NEW

assistance when you check in. Directions and assistance with luggage especially if you travelling with kids. carpets in the rooms should be cleaned.. otherwise my stay there was enjoyable and because of location ideal for me and my family.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Aritho, General Manager at Garden Court Marine Parade, responded to this review

Dear Mrs Lekha, Thank you very much for your feedback. We have noted your comments and will use them to improve our service delivery. I do look forward to welcoming you back to a better stay soon. Kind Regards John Aritho General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

I went there expecting to have a wonderful time because I know that the facilities are top notch and to my surprise they did much better than I expected , my children who booked outside were allowed to enjoy breakfast at my hotel.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Aritho, General Manager at Garden Court Marine Parade, responded to this review

Dear Sandile, Thank you very much for your positive review of your stay with us. We are thrilled to see that you and your family had a great stay. We do look forward to welcoming you back soon again. Kind Regards John Aritho General Manager More 

Greater Johannesburg, South Africa
1 review
4 of 5 stars Reviewed 1 week ago

Very good stay at the Hotel. The breakfast was very good and the service also very good.I would definitely recommend this hotel to my friends and family. The hotel can be extremely busy over the December period though

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Aritho, General Manager at Garden Court Marine Parade, responded to this review

Dear Yogan, We do thank you for your wonderful review of your stay. I am very pleased that you had a great holiday and you recommend the Hotel. We are working hard to bring forth various improvements both to the physical building and rooms as well as the service delivery aspect. I do look forward to welcoming you back in... More 

Pretoria, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

The whole reservation was excellent. Your breakfast and dinner staff excellent. Cleaning crew excellent Parking excellent. Improve your television as mine was not clear on other channels. Iimprove contacts for ordering food during night

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Aritho, General Manager at Garden Court Marine Parade, responded to this review

Dear Victor, Thank you very much for your positive comments as well as your comments for improvements. We have duly noted them and shall work on improving the two areas that you have mentioned. I do look forward to welcoming you back soon to a flawless stay. Kind Regards John Aritho General Manager More 

Benoni
1 review
2 of 5 stars Reviewed 2 weeks ago

I was very disappointed with the unfriendliness of the staff. Water was not given in the rooms. Your staff don't smile & are extremely unfriendly compared to Southern Sun Maharani. There is not much variety at the breakfast.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Aritho, General Manager at Garden Court Marine Parade, responded to this review

Dear Mr Riaz, Thank you taking the time to post your feedback. I am concerned that you found the staff unfriendly during you stay. Garden Court Marine Parade prides itself for the warm friendly staff but there is always room for improvement. For this we shall also look at improving on the breakfast variety. We are very passionate in our... More 

Pretoria
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I have grown fond of this hotel. And have created a good relationship with the staff at the reception area. They have been fantastic. Always smiling, being helpful and courteous. I am a black card hotel holder with Tsogo Sun. This is the highest achieved due to numerous stays each year at Tsogo Sun hotels. As a black card holder... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Aritho, General Manager at Garden Court Marine Parade, responded to this review

Thank you very much for posting your review of your recent stay. I am extremely glad to see that you had a great stay and you have grown fond of the Hotel and the team here. Your words will encourage the team to do even better going forth and for this we appreciate. We do look forward to welcoming you... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Shocking, old , dirty and very expensive. From the the 45 minutes it took to check in I should have realised we were in for a shocker. Paying for parking, internet that was slow and if more required expensive. No water in the rooms, a bar fridge that was empty, threadbare towels, stained carpets. What was supposed to be enjoyable... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Aritho, General Manager at Garden Court Marine Parade, responded to this review

Dear Andrew, Without making any excuses I would like to apologise for a stay that wasn't great at all for you. We are in the process of a major renovation programme that will be completed in May 2015 transforming this Hotel to a world class Hotel with great bedrooms, facilities and exceptional service. I am very sorry that this stay... More 

Sandton, South Africa
1 review
3 of 5 stars Reviewed 3 weeks ago

Everything else was great except the aircon, although switched off, blew cold air constantly day and night at 14 degrees Celsius. The breakfast buffet was superb as was the service in the restaurants.The porters were friendly but the reception staff need more passion. I was told that the hotel will undergo a full refurbishment which will restore it to its... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Aritho, General Manager at Garden Court Marine Parade, responded to this review

Dear Mr Pin, Thank you for taking the time to post your review on your recent stay. As you have rightly mentioned, we are in the process of a major renovation which will ease the Air Conditioning issues as we are installing great new Units. I am very pleased to note that the rest of your stay was a good... More 

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Additional Information about Garden Court Marine Parade

Address: 167 Marine Parade, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $
Hotel Class:3 star — Garden Court Marine Parade 3*
Number of rooms: 351
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Also Known As:
Garden Court Marine Parade Hotel Durban
Hotel Style:
#9 Business Hotel in Durban

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