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All 42 Durban hotels

Garden Court South Beach

3.0 of 5 Hotel   |   73 O R Tambo Parade, Durban 4001, South Africa
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Garden Court South Beach
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Ranked #14 of 42 Hotels in Durban
A recent review
5 of 5 stars reviewed 1 week ago
574prudencem Johannesburg, South Africa
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280 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johannesburg
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Couldn't get hold of reception or in room dining for 40min, had to go and place the order. Somebody tried to get in my room and had a key, luckily I had the latch on. Duty manager Vanessa Joseph promised to phone me back to inform me of why this happened and importantly it won't happen again, it was bad... More

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 2
Wayne S, General Manager at Garden Court South Beach, responded to this review

@ 43deand Thank you for sharing your comments and feedback, of which we appreciate as it highlights the concern we as management need to take cognisance of and to implement immediate remedial action. I do personally apologise previously for our failure to respond and answer your calls or provide the necessary follow up - this is not acceptable or excusable.... More

Johannesburg, South Africa
1 review
2 of 5 stars Reviewed 6 days ago NEW

The hotel did not meet my expectations, it is old and smells in the corridors and the basement parking. The carpet looks very old and dirty even though it is vacuumed. I would not recommend to others.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Wayne S, General Manager at Garden Court South Beach, responded to this review

@ pitso2014 Thank you for staying with us and for taking the time to share your thoughts and comments. As senior management of the hotel we do take this seriously. I have recently joined the team here at the new General Manager and will most certainly focus on these areas as I strive to improve the services and facilities that... More

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

good value for your money, its reasonanbly priced and very comfortable. The food is great and offers a vairty of food to choose from. The hotel staff are very friendly and the waiters and waitresses are also at reach and always willing to assist you. the hotel is very clean.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Wayne S, General Manager at Garden Court South Beach, responded to this review

@ 574prudencem Thank you for staying with us and for your kind feedback. I have commended and shared this with my team. It goes a long way to motivating all and ensuring we continue to strive and maintin high standards. We look forward to having you visit again soon. Kind regards Wayne Smith More

Bloemfontein, South Africa
1 review
3 of 5 stars Reviewed 1 week ago

Your reception area is way too outdated-it always so crowded by both incoming quests and those just asking for a service. Please give attention to hotel lifts -though are many -there is always a long wait for the service as clients are so many -good for your business but bad for clients having to wait so long. Smoking-please do away... More

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Wayne S, General Manager at Garden Court South Beach, responded to this review

@ tsholoc Thank you for staying with us and for the comments and feedback. As the new General Manager of this property, it assists in identifying the areas I need to focus on and ensure we take remedial action. You will be delighted to hear that upgrades are planned for both the lifts and the foyer in the new year... More

Vanderbijlpark, South Africa
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is not what you expect of a Tsogo Sun brand. It was bad from start, to early checkout and even beyond! Firstly we we refused entry into the car park until we checked in, this meant leaving our car blocking the road with my wife and kids in the car while I rushed inside to check in. Our... More

Was this review helpful? Yes
Wayne S, General Manager at Garden Court South Beach, responded to this review

@ Spursfan08 Thank you for taking the time to provide us with feedback. I am the new General Manager here at Garden Court South Beach, and have recently moved here just over a week ago. Please can you contact me on Wayne.smith@tsogosun.com with your details so I can follow up on your refund, if this has not yet been resolved?... More

Johannesburg, South Africa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

When making a booking they must explain the room is the room type so as we can choose properly bcs I made the booking in february only to fine is city facing while I was looking for sea facing. It was.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Wayne S, General Manager at Garden Court South Beach, responded to this review

@ smmotloung16 We appreciate your support and for taking the time to share feedback. I will most certainly discuss with us reservations and central office to ensure they are sharing as much information as possible at the time of booking. We are glad you still had a good stay and look forward to being able to welcome you back. Kind... More

Johannesburg, Gauteng, South Africa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel was very clean, walking distance to Ushaka Marine World and the beach and the check-in process was a bliss. Do note that this is a BUDGET hotel and not luxury. It has 23 floors and feels like a college residence (people everywhere). The bathroom is tiny & the decor makes it feel like it was once a hospital.... More

Was this review helpful? Yes 1
Wayne S, General Manager at Garden Court South Beach, responded to this review

@ Nwabisa M Thank you for the comments and the post. We appreciate your support and kind words and will strive to make small advances to the other elements we can look to change and improve. Hope your travels will bring you back to us in the future. Kind regards Wayne More

Witbank, South Africa
1 review
4 of 5 stars Reviewed 3 weeks ago

The service was amazing at the check in and the staff was very helpful, the room was more than what i expect clean and neat, and the hotel is well located ,the view of the ocean was just priceless!!!!

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Wayne S, General Manager at Garden Court South Beach, responded to this review

@ P3272VPpatrickm Wow thank you for your amazing feedback. We are absolutely delighted that you had a good overall stay and we look forward to welcoming you back in the future. Kind regards Wayne More

Newcastle, South Africa
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Overall a satisfactory stay. Affordable place to stay.The carpet seemed not vacuumed. The breakfast was good. The seaview is nice. The check-in process was efficient. I would recommend this to other people to stay.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Wayne S, General Manager at Garden Court South Beach, responded to this review

@ Harold S Thank you for staying with us and for posting your comments. We appreciate your kind words and will be certain to continue to improve and maintain our levels of service. We look forward to having you visit again. regards Wayne More

Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

the service at the hotel was excellent and i would recommend it to anyone the sea view was the best and the the breakfast was excellent and me and my family will be visiting garden court hotel soon thanks

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Wayne S, General Manager at Garden Court South Beach, responded to this review

@ urshulam Thank you for staying with us and for your continued support. We apprecaite you sharing your comments and look forward to being able to welcome you back. kind regards Wayne More

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Additional Information about Garden Court South Beach

Address: 73 O R Tambo Parade, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $
Hotel Class:3 star — Garden Court South Beach 3*
Number of rooms: 414
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Also Known As:
Garden Court - South Beach Hotel Durban

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