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All 42 Durban hotels

The St. James on Venice

4.0 of 5 Hotel   |   100 Venice Road | Morningside (diagonally opposite Clifton school acquatic centre), Durban, South Africa
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80%
Ranked #6 of 42 Hotels in Durban
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Liesl K
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42 reviews from our community

Traveler rating
    23
    11
    4
    2
    2
See reviews for
9
10
4
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
Cape Town Central, South Africa
Contributor
13 reviews 13 reviews
6 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

I stayed at the St James on Venice for roughly a month and I was comfortable the whole time of my trip. This hotel is definitely one of the top in it's price range but after a while it became a bit of a Faulty Towers to me. Maybe it was because I stayed long enough to notice. The decor... More

Was this review helpful? Yes
Sunet P, General Manager at The St. James on Venice, responded to this review

Good Day Thank-you for your feedback. I appreciate your comments and will attend to the areas that need attention. It really is a great hotel as you mentioned with all the luxuries that you need and has amazing staff. It does seem though that they need more training and I will certainly try my best to assist. We do look... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

What a wonderful hotel. My family and I spent 3 nights there in July this year. The service was great, beautiful rooms and spectacular breakfasts. Wonderfully situated. Durban in July is a real treat. We look forward to going back to St James.

Was this review helpful? Yes
Sunet P, General Manager at The St. James on Venice, responded to this review

Good Morning Wow, what a lovely review of your experience at The Saint James on Venice. I must agree, July in Durban is absolute heaven. We look forward to seeing you and your family back soon. Have a wonderful day, Sunet More

Dallas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The Sr James is a just a lovely hotel with the nicest staff I have come across traveling! The rooms are large and very comfortably decorated with the perfect blend of antique and modern. They emanate an old world charm that is very appropriate for the neighborhood and surrounds. The bathrooms are spacious and have all the modern amenities. Our... More

Was this review helpful? Yes 1
Sunet P, General Manager at The St. James on Venice, responded to this review

Dear Kelsey Thank-you so much for taking the time to send us such lovely feedback. The Saint James on Venice is certainly a gem set in the middle of a beautiful, lush suburb. Hopefully it is not too long before your next trip to Durban! Wishing you a wonderful day. Regards Sunet and Team More

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed August 6, 2014

I want to share my experience of excellent service and hospitality when staying at Saint James on Venice. My husband and myself arrived on a Thursday afternoon for a romantic weekend away from the kids. We were warmly greeted by Sunet the manageress, and she made us feel so welcome. The rooms were immaculate and we definitely felt like we... More

Was this review helpful? Yes
Sunet P, General Manager at The St. James on Venice, responded to this review

Thank-you so much for your kind feedback, I will be sure to pass it on to all. We look forward to having you back at The Saint James on Venice in the near future for another well deserved break. Regards Sunet and Team More

2 reviews
4 of 5 stars Reviewed June 26, 2014

My daughter and I enjoyed our second trip to South Africa. We stayed at St. James hotel and our experience was lovely. The room and the common areas were clean and beautiful, the service was excellent, the meals were tasty, the coffee was great, and the weather was perfect. (Ok, not their doing, I get it.) My only pause came... More

Was this review helpful? Yes
Sunet P, General Manager at The St. James on Venice, responded to this review

Good Day Thank-you very much for your lovely review of our hotel, I remember your stay and we enjoyed having you here. Regarding your comment about our uniforms; as the manager of the hotel I have decided not to wear a uniform for a couple of reasons. My staff approached me and asked me to buy them uniforms which we... More

Durban, South Africa
1 review
5 of 5 stars Reviewed June 24, 2014

The most stunning, relaxed and tranquil venue for any function. The staff were friendly and helpful. The service was prompt and of a high standard. The menu for the High Tea was excellent. Management staff are very professional and helpful.

Was this review helpful? Yes
Sunet P, General Manager at The St. James on Venice, responded to this review

Dear Michelle Thanks for the lovely review, your set-up was def one of the most beautiful we have seen. The look on your daughter's face was priceless and I think she was completely surprised! Please visit us again soon. Regards Sunet More

Melbourne, Australia
1 review
4 of 5 stars Reviewed June 23, 2014

After five weeks of travelling on safari in Botswana and Zimbabwe, my wife and I stayed a few days at St James on Venice both before and after the Comrades race on June 1st. We could not have been better served. Apart from the location - away from the city centre - it provided excellent accommodation and service, and Melissa... More

Was this review helpful? Yes
Sunet P, General Manager at The St. James on Venice, responded to this review

Dear Gallagher-clan It was wonderful hosting you and the two ultra-marathon runners. Thank-you so much for taking the time to write this review we really appreciate it. Please come visit us again soon! Regards Sunet and Team More

Durban, South Africa
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 2, 2014

While searching the net for a High Tea venue to have my cousin’s baby shower, a very bold St James on Venice stood out. I phoned and made my booking straight away. I was helped by a very friendly Charity. I had booked their boardroom for my function. I was called the morning of baby shower by Melissa who suggested... More

Was this review helpful? Yes 2
Sunet P, General Manager at The St. James on Venice, responded to this review

Good Day Mandi Thank-you so much for your great feedback, I will be sure to pass it on. Please come again soon (this time with the little baby!) Regards Sunet More

Durban, South Africa
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 28, 2014

I wanted to book this venue out for a ladies function. It looked so idyllic and a high tea seemed like the perfect activity for ladies. A friend of mine and myself decided to test out the venue before I made a booking for the fucntion. Thank goodness I did. The high tea on the whole was dismal. We were... More

Was this review helpful? Yes
Sunet P, General Manager at The St. James on Venice, responded to this review

Good Day Thank-you for your valuable feedback; I apologize that you had a terrible experience. I would really like to prove to you that this is not our standard and invite you to contact me so that we can set a date and time in order for us to redeem ourselves. I truly am sorry that you found the entire... More

Mangapwani, Zanzibar
2 reviews
5 of 5 stars Reviewed May 15, 2014

Ive been meaning to get to this review but time just hasnt been on my side. So as they say, better late than never. Im a tough act to please and I usually dont say much unless the service is exceptionally poor or in this case, exceptionally GREAT! I loved the beautiful romantic decor - its chic and elegant. The... More

Was this review helpful? Yes
Sunet P, General Manager at The St. James on Venice, responded to this review

Good Day Thank-you so much for your kind word, it is truly amazing and very gratifying to read feedback like this and my staff absolutely thrive at it. We in turn look forward to hosting you again. Regards Sunet More

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Additional Information about The St. James on Venice

Address: 100 Venice Road | Morningside (diagonally opposite Clifton school acquatic centre), Durban, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The St. James on Venice 4*
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