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Three Cities Waterfront Hotel and Spa

40 Muhatma Gandhi Road, Beachfront, Durban 4069, South Africa (Formerly Three Cities Docklands Hotel)
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Three Cities Waterfront Hotel and Spa
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Ranked #17 of 42 Hotels in Durban
A recent review
5 of 5 stars reviewed 2 weeks ago
Zeni N Johannesburg, South Africa
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115 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johannesburg, South Africa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Make sure you book a harbour facing room. It is amazing to see how the big ships operate with the on and off loading of the containers. Take a camera with if you are into extreme engineering etc. Dinner at the Vodka restaurant are great. (Chef quality) I find that everything on the continental breakfast are cooked in oil which... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Pietermaritzburg
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 1, 2015

Wonderful unique setting with great staff. Beautiful views and gorgeous interiors. We arrived late due to an accident on the highway and did feel it took quite long to check in, and then when we reached the 4th floor our key wouldn't work, which made us even later for the show we were in Durban to attend. But thanks to... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Rodney B, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Good Day Z6122SUmichelleh Let e say from the onset that delivering good guest service is key. We pride ourselves on the quality of service that we deliver. Thank you for taking the time and effort to provide us with your feedback on your recent stay. I can assure you that your feedback is highly valued and will be used constructively... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 1, 2015

We had our high school reunion here this weekend and it was disappointing in all regards but the company. For R320pp the buffet was below average, the dessert was served the same time as the food so by the time we ate it, the malva pudding was dry and burnt, the custard had separated and hardened and the instant pudding... More 

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Travelers are raving about these Durban hotels

Benoni, South Africa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 30, 2015

This hotel at the end of what used to be the infamous Point Road has been a gem of a find. The rooms are immaculate and the decor refreshing for a hotel. The staff provide prompt, efficient and friendly service. There is secure parking. The parking deserves a mention - the facade of some of the older buildings that were... More 

Was this review helpful? Yes
Rodney B, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Good Day Sir Let me say from the onset that delivering great guest service is key. We at The Waterfront Hotel and Spa pride ourselves on the quality of service that we deliver. Guest feedback forms a vital part of our business and the input we receive from our guests is imperative for us to ensure that your expectations are... More 

Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 21, 2015

Check in took more than 45 minutes because they couldn't get the key cards to work. The bathroom/toilet was filthy and had urine stains on the floor. I got my room changed and the key for the second room was still not working. I tried to take a shower and the drain was blocked causing the shower to flood. At... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Rodney B, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Good Day Mr Sweetman Thank you for taking the time and effort to provide us with your feedback on your recent stay at The Waterfront Hotel and Spa. I can assure you that your feedback is highly valued and will be used constructively to consistently improve our product and service standards. Please accept my sincere apologies for the inconvenience caused... More 

Cape Town
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 20, 2015

Stayed for business. Started off with them calling me Mrs on my registration card when I prefer to go by Mr... then the "personalized" welcome letter in the room was addressed to someone else... after that it got better. Dinner was nice, although medium is never medium/rare when it comes to fillet steak. No beer on tap, which always annoys... More 

Was this review helpful? Yes
Rodney B, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Good Day Sir Let me say from the onset that delivering good service is key. We at The Waterfront Hotel and Spa pride ourselves on the quality of service that we deliver. Thank you for taking the time and effort to provide us with your feedback on your recent stay at The Waterfront Hotel and Spa. I can assure you... More 

Soweto
2 reviews
5 of 5 stars Reviewed May 16, 2015

Excellent Service, rooms are clean and very spacious, the mini kitchenette is just wonderful, this is an upsized boutique hotel, beautiful views of the Umgeni River flowing into the Indian Ocean, night time views are just wonderful. This hotel is worth visiting time and time again.

Was this review helpful? Yes
Rodney B, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Hi Tshokolo Let me say from the onset that delivering great guest service is key. We pride ourselves on the quality of service we deliver. Thank you for taking the time and effort to provide us with your feedback on your recent stay at The Waterfront Hotel and Spa. I can assure you that your feedback is highly valued and... More 

Durban, South Africa
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 1, 2015

The most pleasant experience. The staff are exceptionally friendly. The food was par excellence. The ambience lends itself to an ideal chilling space to unwind. It is indeed Durban's best kept secret. Thank you Wellington and Chefs Philani and Hlela for that great experience.

Was this review helpful? Yes
Rodney B, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Good Day Kris M Let me say from the onset that delivering great guest service is key. We at The Waterfront Hotel and Spa pride ourselves on the quality of service. The team and I are delighted that you enjoyed your stay. We look forward to welcoming you back in the not to distant future. More 

Durban, South Africa
1 review
5 of 5 stars Reviewed April 29, 2015 via mobile

Ill start off by saying, what a beautifull property elagance at its best. All the staff where simply phenominal and went beyond the call of duty, they were friendly and very helpfull will definatley recomend this hotel as the place to stay when in durban.

Was this review helpful? Yes
Rodney B, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Good Day Ms Erlank Thank you for taking the time to give us your feedback. Guest feedback forms a vital part of our business and the input we receive from our guests is imperative for us to ensure that your expectations are being met and exceeded. Without your comments, we would never know whether you leave our establishment completely satisfied,... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 7, 2015

Wow! It has been my privilege to spend 4 glorious days in Durban and being able to call this hotel my home. The friendly staff, amazing facilities and a world class dining and spa experience are but a few to mention. A big thanks to everyone here who made our stay at Three Cities Waterfront Hotel and Spa a pleasurable... More 

Was this review helpful? Yes 1
Rodney B, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Good Day Ms Tenille S Thank you for your great feedback. We are so happy that you enjoyed the stay with us. We pride ourselves on the quality of service that we deliver. Delivering great guest service is key at Waterfront Hotel and Spa, and judging form your comments this was certainly indicative of your experience. The team and I... More 

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