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All 42 Durban hotels

Three Cities Waterfront Hotel and Spa

3.0 of 5 Hotel   |   40 Muhatma Gandhi Road, Beachfront, Durban 4069, South Africa (Formerly Three Cities Docklands Hotel)
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Three Cities Waterfront Hotel and Spa
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Ranked #22 of 42 Hotels in Durban
A recent review
3 of 5 stars reviewed 2 weeks ago
Sahar S
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90 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
13 reviews 13 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms are very tidy n clean ours was spacious because it a family room the view wasn't that perfect it was the harbor ... The hotel breakfast is very poooooor the staff were not superb ... After all its an average hotel .... Main draw back really is the location if u r up for exploring durban so thats not... More

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AndrewMerrill, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Dear Sahar S, Thank you for your review of your recent stay with us at The Three Cities Waterfront Hotel and Spa. We are disheartened to hear that your breakfast experience did not meet your expectations, and you comments will be reviewed by our Food and Beverage Team to see where they have dropped the ball. The Hotel is located... More

Johannesburg, South Africa
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed as a family of 4 here during October 2014 for 2 nights and the hotel was undergoing renovations. The hotel is situated near the harbour so the Docklands is an apt name. First impressions when you drive into the parking area is that the area is dodgy because on the one side there is a vacant plot with... More

Was this review helpful? Yes 1
AndrewMerrill, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Dear Mohammed L, Thank you for your recent review on Trip Advisor regarding your stay with at The Three Cities Docklands Hotel. The Docklands Hotel is situated in the historical point district of Durban, which requires us to retain the Historical Walls as part of our national heritage. The Durban Point located on the developing Durban Waterfront and is set... More

Pretoria, Gauteng, South Africa
2 reviews
2 of 5 stars Reviewed 4 weeks ago

Stayed for 4 nights in September 2014. On day one a EUR300 bottle of perfume stolen out of our room. Management suggested that I left it at home - really? They were going to do lie detector test on a staff member, but no feedback after a month! The place has a great vibe and decor and lvely industrial decor,... More

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AndrewMerrill, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Dear Henriettek007, Thank you for your review on Trip Advisor regarding your recent stay and the unfortunate incident. I would like to apologise that they team has not gotten back to you with this and I will be in contact with you directly regarding the outstanding incident. Kind regards Andrew Merrill General Manger More

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel was very beautiful, slindile, Thami and Francis made our stay awesome, just would never go back to the restaurant Wodka again. The service of the evening waitresses is appalling. My husband and I had to constantly call them to get their attention even though we were the only customers. And what we ordered was not what we got.

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AndrewMerrill, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Dear Tremaine85, Thank you for your review of your recent stay with us here at The Three Cities Docklands Hotel. We would like to apologise that the service in Wodka Restaurant was not to standard, and this will be addressed with our Food and Beverage Management Team. I assure you that this is not our standard, and will be investigated... More

Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed September 17, 2014

The location is in the new durban point area close to ushaka marine world .It is at the back so not a beachfront hotel and the theme of the hotel is in line with the name of the shipping dockyard.With regards to the room.The aircon was not working which is very uncomfortable in the hot weather.Torn worn out bath towels... More

Was this review helpful? Yes 1
AndrewMerrill, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Dear Globe Advisor, Thank you for your review of your recent experience at The Three Cities Docklands Hotel. We would like to apologise that your experience was not a great one, and assure you that this is not our regular service offering at the Three Cities Docklands Hotel. Feedback from our valued guests is an important too which we use... More

Durban, South Africa
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 12, 2014

I was there for two days' meeting. Had a lovely stay. Being from Durban, was nice to see how this Waterfront area is developing. Hotel had a nice feel and integrated some old structures which kept the personality of the dock area intact. Room spacious and very comfortable. The welcome chocolate was a nice touch.

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AndrewMerrill, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Dear Phumzile1818, Thank you for your review of your recent stay with us at the Three Cities Docklands Hotel. The Docklands Hotel is stepped in History with the building retaining the exterior historical walls and the urban industrial interior. These elements make The Docklands Hotel a truly unique gem in the nest Point Waterfront Precinct. Close to the Durban City... More

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 1, 2014

Upmarket with a sense of industrialism. Loved sitting on the verandah in thr evenings, watching the ships come in. The restaurant on site also has a very nice selection of foods and wines. Stylish rooms, clean, great service. Worth every cent.

Was this review helpful? Yes 1
AndrewMerrill, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Dear Jonothan H, Thank you for your review of your recent stay with us at The Three Cities Docklands Hotel. We appreciate your kind review of your stay, and are glad we were able to meet your expectations. The Docklands Hotel offers a unique setting in the Historical Point Waterfront of Durban, were life calms down to watch the working... More

Newcastle, South Africa
Top Contributor
80 reviews 80 reviews
35 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 7, 2014

I have stayed at this hotel before and there was no road access, due to the Munisipality of Durban working on some or other pipe system. I do like the retro look, and feel of the hotel, and stayed there , irrespective. Last night the road was open and the hotel is busy with an upgrade, even the service, which... More

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AndrewMerrill, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Dear Heilavh, Thank you for your review of your recent stay with us here at The Three Cities Docklands Hotel. Feedback from our valued guests is an important tool which we use to evaluate and understand our guest experience. We are glad to see that you have noted an improvement of the Docklands Hotel which we continuously striving to achieve... More

Calgary, Canada
Senior Contributor
41 reviews 41 reviews
38 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 26, 2014

I stayed for six pleasant nights at Three Cities Dockside. The hotel has its own charm as a converted rail station or something like that. Renovations are continuing but I didn't find the disruptions inconvenient except for the loss of power and water my first day, but this disruption was beyond the hotel's control. Staff were extremely friendly and helpful.... More

Was this review helpful? Yes 1
AndrewMerrill, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Dear BCSaunders, Thank you for your recent review of your stay with us at The Three Cities Docklands Hotel. Feedback from our valued guests is an important tool which we use to monitor and access of service offering and understand our guest experience. Your positive comments have been sent through to our team for recognition of great service offered. Your... More

Johannesburg, South Africa
1 review
1 of 5 stars Reviewed July 16, 2014

On arrival the safe never worked. I was there on a business course and needed a place to store my laptop at least. The shelf in the room was broken and never repaired despite requests. The booking was done via an agent and the agents system said there was a bar fridge, there isn't. The side light in the room... More

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AndrewMerrill, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Dear Valued Guest, Thank your for your review of your recent stay with us at The Three Cities Docklands Hotel. We are disappointed that we did not meet your expectations and see to have dropped the ball in this instance, creating an un-relaxing and disappointing stay. We would like to offer our sincere apologies for this. I will contact you... More

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Additional Information about Three Cities Waterfront Hotel and Spa

Address: 40 Muhatma Gandhi Road, Beachfront, Durban 4069, South Africa (Formerly Three Cities Docklands Hotel)
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $
Hotel Class:3 star — Three Cities Waterfront Hotel and Spa 3*
Number of rooms: 83
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