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All 43 Durban hotels

Three Cities Waterfront Hotel and Spa

3.0 of 5 Hotel   |   40 Muhatma Gandhi Road, Beachfront, Durban 4069, South Africa (Formerly Three Cities Docklands Hotel)
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Three Cities Waterfront Hotel and Spa
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Ranked #20 of 43 Hotels in Durban
A recent review
4 of 5 stars reviewed 6 days ago
James W Centurion, South Africa
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102 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Centurion, South Africa
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were looking for an inexpensive hotel near the harbour to spend the night before going cruising. The hotel is next to the harbour in the Point area where you wouldn't have gone a few years ago, but which is now in the process of being upgraded and should be a very trendy area a few years from now. The... More 

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Rodney B, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Good Day Mr James Thank you for your valuable comments. We at Three Cities Waterfront Hotel and Spa pride ourselves on the quality of service that we deliver. Delivering great guest service is key and the team and I are very happy that you enjoyed your stay. This is certainly indicative of our normal standards. We look forward to seeing... More 

Centurion
1 review
4 of 5 stars Reviewed 1 week ago

Excellent service, beautiful decor, comfortable rooms and really friendly, helpful staff. The Wodka restaurant is fabulous, with great food, priced well. We spent 2 evenings there, and will definitely be back for more. The staff went out of their way to meet our expectations and needs.

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Rodney B, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Good Morning M Hans Thank you for your valuable feedback. We at Three Cities Waterfront Hotel and Spa pride ourselves on the quality of service we deliver. Let me say from the onset that delivering great service is key. The team and I are very happy that you enjoyed your stay. We look forward to welcoming you back so we... More 

Nelspruit
Contributor
17 reviews 17 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Wow - lovely hotel in a rather strange location - I imagine that it will be lovely in a few years as the regeneration of Point is completed. I was disappointed to find that it's not really safe to walk from the hotel to...well...anywhere. The hotel itself is lovely - great rooms and comfy beds. The massive let-down of our... More 

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Rodney B, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Good Day Ms. Moller Let me say from the onset that delivering great service is key. We at Three Cities Waterfront Hotel and Spa pride ourselves on the quality of service that we deliver. This was certainly not indicative of our normal high standards. I am most disappointed to learn of your experience. I can assure you that the required... More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

A nice, and clean hotel. Best to have a car as to walk to the beach you go through a few dodgy allys. The spa is fantastic and good value with many package deals. Only downside so far is the bar, it's nice and got a lovely vibe but not a massive range of spirits.I would recommend a stay here.... More 

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Rodney B, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Good Day Ms. Vassilev Thank you for choosing to stay at Three Cities Waterfront Hotel and Spa. We pride ourselves on the quality of service that we deliver. The team and I most happy that you really enjoyed the hotel and the Spa. Your valuable feedback is appreciated and your comments has been addressed. The team and I look forward... More 

Sandton, South Africa
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It was such a great experience from a service perspective. The staff were very friendly and helpful. When they heard it is my birthday, they spoilt us by allocating one of their best rooms at the hotel. The hotel is neat and the stay is very comfortable. We did not eat at the hotel during our stay, so I cannot... More 

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Rodney B, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Dear Mr Daniel Maritz Thank you for choosing to stay at Three Cities Waterfront Hotel and Spa. We pride ourselves on the quality of service that we deliver. The team and I are delighted that you enjoyed your stayed. This is certainly indicative of our standards. We look forward to welcoming you back in the not to distant future. More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 28, 2015

i checked in at the hotel the receptionist was very professional. the room was nice and clean as well as the linen. The staff were friendly and made me feel at home. it is good value for moneyi will recommend this hotel.

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A TripAdvisor Member
5 of 5 stars Reviewed January 12, 2015

The hotel was well positioned and very modern. Service and food was excellent. Toilets in rooms are a bit small. Good value for money. Overall I would recommend it very highly. Johann Pieterse, Cape Town.

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Was this review helpful? Yes 1
Rodney B, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Good Morning Mr Pieterse Thank you for choosing to stay at Three Cities Waterfront Hotel & Spa. We pride ourselves on the quality of service that we deliver. The team and I are very please pleased that you enjoyed your stay with us. We appreciate all the feedback we get as this helps us to be more effective in what... More 

Gauteng, South Africa
1 review
5 of 5 stars Reviewed January 8, 2015

World class standards. We enjoyed our stay, Dean made us to feel more than being at home. Our stay was very pleasant. The rooms are breathtaking, the layout and decor is awesome. Thank you for the daily chocolate, water and Chrismas goodies for the children

Review collected in partnership with this hotel

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Rodney B, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Good Day Shirley Thank you so much for choosing to stay at Three Cities Waterfront Hotel & Spa. We pride ourselves on the quality of service we delivered. The team and I are delighted that you had such a wonderful time. We look forward to having you back in the not to distant future. I will ensure that everyone knows... More 

Pretoria, Gauteng, South Africa
2 reviews
1 of 5 stars Reviewed January 5, 2015

arrived at the hotel .checked in with a trainee ..once getting settled in the room we found the aircon not working making a terrible noise phoned reception an a young man properly a trainee answered i asked him to get someone to to come fix it. I waited an hour !!!!!!!!!! phoned again mmm a young trainee was rude saying... More 

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Rodney B, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Good Morning Ms. Roos Let me just say from the onset that delivering great guest service is key. We at Three Cities Waterfront Hotel & Spa pride ourselves on the quality of service that we deliver. I am most disappointed to learn of your experience. I will look into the matter personally and can assure you that the necessary corrective... More 

Ballito, South Africa
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 9, 2014

My wife and I spent a night here on the 05/12/2014. The area does seem a bit dicey but this is an up and coming area of Durban. The first room had a noisy aircon and we were accomadated in a second. The staff is very friendly and attentive. The rooms are neat and clean, well furnished and good layout.... More 

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Additional Information about Three Cities Waterfront Hotel and Spa

Address: 40 Muhatma Gandhi Road, Beachfront, Durban 4069, South Africa (Formerly Three Cities Docklands Hotel)
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $
Hotel Class:3 star — Three Cities Waterfront Hotel and Spa 3*
Number of rooms: 83
Reservation Options:
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Hotel Style:
#4 Spa Hotel in Durban

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