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All 42 Durban hotels

Three Cities Waterfront Hotel and Spa

3.0 of 5 Hotel   |   40 Muhatma Gandhi Road, Beachfront, Durban 4069, South Africa (Formerly Three Cities Docklands Hotel)
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Three Cities Waterfront Hotel and Spa
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Ranked #22 of 42 Hotels in Durban
A recent review
5 of 5 stars reviewed 2 weeks ago
shirleyc79 Gauteng, South Africa
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96 reviews from our community

Traveler rating
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28
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

The hotel was well positioned and very modern. Service and food was excellent. Toilets in rooms are a bit small. Good value for money. Overall I would recommend it very highly. Johann Pieterse, Cape Town.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Rodney B, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Good Morning Mr Pieterse Thank you for choosing to stay at Three Cities Waterfront Hotel & Spa. We pride ourselves on the quality of service that we deliver. The team and I are very please pleased that you enjoyed your stay with us. We appreciate all the feedback we get as this helps us to be more effective in what... More 

Gauteng, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

World class standards. We enjoyed our stay, Dean made us to feel more than being at home. Our stay was very pleasant. The rooms are breathtaking, the layout and decor is awesome. Thank you for the daily chocolate, water and Chrismas goodies for the children

Review collected in partnership with this hotel

Was this review helpful? Yes
Rodney B, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Good Day Shirley Thank you so much for choosing to stay at Three Cities Waterfront Hotel & Spa. We pride ourselves on the quality of service we delivered. The team and I are delighted that you had such a wonderful time. We look forward to having you back in the not to distant future. I will ensure that everyone knows... More 

Pretoria, Gauteng, South Africa
2 reviews
1 of 5 stars Reviewed 3 weeks ago

arrived at the hotel .checked in with a trainee ..once getting settled in the room we found the aircon not working making a terrible noise phoned reception an a young man properly a trainee answered i asked him to get someone to to come fix it. I waited an hour !!!!!!!!!! phoned again mmm a young trainee was rude saying... More 

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Rodney B, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Good Morning Ms. Roos Let me just say from the onset that delivering great guest service is key. We at Three Cities Waterfront Hotel & Spa pride ourselves on the quality of service that we deliver. I am most disappointed to learn of your experience. I will look into the matter personally and can assure you that the necessary corrective... More 

Ballito, South Africa
Contributor
18 reviews 18 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 9, 2014

My wife and I spent a night here on the 05/12/2014. The area does seem a bit dicey but this is an up and coming area of Durban. The first room had a noisy aircon and we were accomadated in a second. The staff is very friendly and attentive. The rooms are neat and clean, well furnished and good layout.... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed December 2, 2014

We spent a lovely eve at the hotel with friends. I was really impressed with the courtyard, really lovely setting...and the restaurant is also beautifully decorated. The food was good and breakfast a real treat. Our room was beautifully decorated, but the bedrooms facing the main road was a bit noisy during the night.

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Contributor
14 reviews 14 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 10, 2014

Rooms are very tidy n clean ours was spacious because it a family room the view wasn't that perfect it was the harbor ... The hotel breakfast is very poooooor the staff were not superb ... After all its an average hotel .... Main draw back really is the location if u r up for exploring durban so thats not... More 

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AndrewMerrill, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Dear Sahar S, Thank you for your review of your recent stay with us at The Three Cities Waterfront Hotel and Spa. We are disheartened to hear that your breakfast experience did not meet your expectations, and you comments will be reviewed by our Food and Beverage Team to see where they have dropped the ball. The Hotel is located... More 

Johannesburg, South Africa
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 30, 2014

We stayed as a family of 4 here during October 2014 for 2 nights and the hotel was undergoing renovations. The hotel is situated near the harbour so the Docklands is an apt name. First impressions when you drive into the parking area is that the area is dodgy because on the one side there is a vacant plot with... More 

Was this review helpful? Yes 1
AndrewMerrill, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Dear Mohammed L, Thank you for your recent review on Trip Advisor regarding your stay with at The Three Cities Docklands Hotel. The Docklands Hotel is situated in the historical point district of Durban, which requires us to retain the Historical Walls as part of our national heritage. The Durban Point located on the developing Durban Waterfront and is set... More 

Pretoria, Gauteng, South Africa
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 27, 2014

Stayed for 4 nights in September 2014. On day one a EUR300 bottle of perfume stolen out of our room. Management suggested that I left it at home - really? They were going to do lie detector test on a staff member, but no feedback after a month! The place has a great vibe and decor and lvely industrial decor,... More 

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AndrewMerrill, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Dear Henriettek007, Thank you for your review on Trip Advisor regarding your recent stay and the unfortunate incident. I would like to apologise that they team has not gotten back to you with this and I will be in contact with you directly regarding the outstanding incident. Kind regards Andrew Merrill General Manger More 

1 review
4 of 5 stars Reviewed October 25, 2014 via mobile

The hotel was very beautiful, slindile, Thami and Francis made our stay awesome, just would never go back to the restaurant Wodka again. The service of the evening waitresses is appalling. My husband and I had to constantly call them to get their attention even though we were the only customers. And what we ordered was not what we got.

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AndrewMerrill, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Dear Tremaine85, Thank you for your review of your recent stay with us here at The Three Cities Docklands Hotel. We would like to apologise that the service in Wodka Restaurant was not to standard, and this will be addressed with our Food and Beverage Management Team. I assure you that this is not our standard, and will be investigated... More 

Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed September 17, 2014

The location is in the new durban point area close to ushaka marine world .It is at the back so not a beachfront hotel and the theme of the hotel is in line with the name of the shipping dockyard.With regards to the room.The aircon was not working which is very uncomfortable in the hot weather.Torn worn out bath towels... More 

Was this review helpful? Yes 1
AndrewMerrill, General Manager at Three Cities Waterfront Hotel and Spa, responded to this review

Dear Globe Advisor, Thank you for your review of your recent experience at The Three Cities Docklands Hotel. We would like to apologise that your experience was not a great one, and assure you that this is not our regular service offering at the Three Cities Docklands Hotel. Feedback from our valued guests is an important too which we use... More 

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Additional Information about Three Cities Waterfront Hotel and Spa

Address: 40 Muhatma Gandhi Road, Beachfront, Durban 4069, South Africa (Formerly Three Cities Docklands Hotel)
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $
Hotel Class:3 star — Three Cities Waterfront Hotel and Spa 3*
Number of rooms: 83
Reservation Options:
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Hotel Style:
#4 Spa Hotel in Durban

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