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All 43 Durban hotels

Three Cities Docklands Hotel

3.0 of 5 Hotel   |   40 Muhatma Gandhi Road, Beachfront, Durban 4069, South Africa
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Three Cities Docklands Hotel
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Ranked #27 of 43 hotels in Durban
A recent review
3 of 5 stars reviewed 3 weeks ago
belegaer_cpt Cape Town Central, South Africa
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  • Reviews (80)
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80 people have reviewed this hotel

Traveler rating
    14
    26
    14
    13
    13
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11
24
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Johannesburg, South Africa
1 review
1 of 5 stars Reviewed 1 week ago NEW

On arrival the safe never worked. I was there on a business course and needed a place to store my laptop at least. The shelf in the room was broken and never repaired despite requests. The booking was done via an agent and the agents system said there was a bar fridge, there isn't. The side light in the room... More

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AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Dear Valued Guest, Thank your for your review of your recent stay with us at The Three Cities Docklands Hotel. We are disappointed that we did not meet your expectations and see to have dropped the ball in this instance, creating an un-relaxing and disappointing stay. We would like to offer our sincere apologies for this. I will contact you... More

Northampton, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The food in the restaurant was good, and the room was clean and fairly warm (we stayed here in winter) but those were the only positives. Nobody helped us with our luggage when we arrived or left, and due to ongoing refurbishment there were gaps in the floor surface that weren't fun to get a suitcase over after hours of... More

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AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Dear Kaeleigh Jessica, Thank you for your recent review of your stay with us at The Three Cities Docklands Hotel. The Three Cities Docklands Hotel is built in the historical Durban Point Precinct. This location is filled with history and the National Monument Walls form the back drop for our parking area. These walls are favoured by local photographers and... More

Cape Town Central, South Africa
Contributor
18 reviews 18 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'm in love with Harbour, so when I saw the position near Ushaka and by the harbour I fall in love with the place. But we arrived late ( after calling reception to let them know) and nobody was a the reception, and the door of the hotel closed ( we get in by the restaurant ). We get a... More

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AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Dear belegaer_cpt , Thank you for your review of your recent stay with us here at the Three Cities Docklands Hotel. Reviews from our valued guests is an important tool in which we use to monitor our guest experience and your feedback will be passed through to the respective department heads for review and rectification. We would like to apologise... More

Miami, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 of 5 stars Reviewed May 16, 2014

Although this property is part of a large chain, it certainly does not have the quality service or property details it should. for the price of the rooms they should be much better. there are no alarm clocks in rooms, no iron or iron board, and lighting is mostly cheap desk lamps. Staff in restaurant are apathetic to your needs... More

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AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Dear duricchio, Thank you for your recent review of your stay with us here at The Three Cities Docklands Hotel. Feedback from you our guests is an important tool in order to improve and exceed our guests expectations, and we appreciate your candid feedback. Your detailed correspondence with myself has been noted and passed through to the respective department heads.... More

Johannesburg, Gauteng, South Africa
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 2, 2014

We stayed at the Docklands Hotel for a single night in April 2014 and the hotel was being renovated/painted during our stay. The lobby and restaurant areas are simple and welcoming but we were unable to see/view the rest of the facilities as they were hosting some sort of local "market". The renovations and market would have been nice to... More

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AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Dear Purity N, Thank you for your review of your recent stay with us here at The Three Cities Docklands Hotel. The Three Cities Docklands Hotel is located in the historical Durban Point Precinct, which abounds with History and is part of the exciting new zone. Your feedback is important in order for us to constantly monitor and assess our... More

East London
Top Contributor
119 reviews 119 reviews
91 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed April 10, 2014

I couldn't give this hotel a very good review, but its a good hotel overall and definitely not awful. The area is recovering from ruins so the first concern for a traveller would be the outside look and feel of the hotel and the surrounding area, but there are good new-look upmarket sky scrapper apartments surrounding the hotel that could... More

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AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Thank you your recent review on your stay with us here at The Three Cities Docklands Hotel. The Docklands Hotel is a unique product merging the Historical Durban Point Precinct with Urban Industrial architecture. Our product does cater to the Young and forward thinking guest, yet with our refurbishment that we are undertaking currently, we are softening the feel of... More

Brisbane, Australia
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 7, 2014

Given that this is a Three Cities Hotel, you'd expect a decent experience but I was left terribly disappointed. Quite a few things went wrong. To start off with, the hotel is being renovated and there are contractors all over the show - this was not communicated beforehand. When we arrived at the hotel after a long day's work, we... More

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AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Thank you for taking the time to review your recent stay with us at the Three Cities Docklands Hotel. Please accept our sincere apologies that we did not meet your expectations for your stay with us here at the Three Cities Docklands Hotel. On the note of the Night Market, I would like to inform you that this market has... More

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 31, 2014

We stayed at this hotel for two nights. Its a Beautiful hotel, modern furnished and the breakfast was really tasty. Infortunately the location is poor when you are there for visiting the city as a tourist. We had a pitched noise coming from the air conditioner. And the staff did not care about it. Whe I give them a second... More

Was this review helpful? Yes 1
AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Dear Fran Gabiatti, Thank you for your recent review of the Three Cities Docklands Hotel. Our guest’s feedback is of utmost importance to us and we value your input regarding your recent experience. The Durban Point Waterfront area is in the City Rejuvenation area and is moving towards hosting new and dynamic zone within the greater Durban Precinct. Offering prime... More

Gilbert, Arizona
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 19, 2014

When we first arrived we were not sure if we would like this hotel, but as we became more familiar with it we began to enjoy it very much. The staff could not have been more helpful and accommodating. It is a hotel in progress and they are working very hard to please their guests. The location to the beach... More

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AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Dear Theatersandy, Thank you for your recent review of your stay with us at The Three Cities Docklands Hotel. Our Guest’s experience is a key factor in our success, and feedback is our key measurement tool. Your comments regarding your stay show that we have created another fan of the Three Cities Docklands Hotel and we are humbled that you... More

Durban, South Africa
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 2, 2014

Driving down the old point road with the plan to stay in a hotel in that area would be something I would never consider a couple of years ago. However, even with the conflicting new and old in the area the Docklands Hotel is an urban gem. The rooms are very comfortable and the decor is unique and quite frankly... More

Was this review helpful? Yes
AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Dear Y_JDP, Thank you for your current review of the Three Cities Docklands Hotel. You positive comments will be passed through to the team here at the Three Cities Docklands Hotel, and we hope to welcome your back in the near future. Kind Regards Andrew Merrill General Manager More

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Additional Information about Three Cities Docklands Hotel

Address: 40 Muhatma Gandhi Road, Beachfront, Durban 4069, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $
Hotel Class:3 star — Three Cities Docklands Hotel 3*
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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Class
Number of rooms
83

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