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All 42 Durban hotels

Three Cities Docklands Hotel

3.0 of 5 Hotel   |   40 Muhatma Gandhi Road, Beachfront, Durban 4069, South Africa
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Ranked #24 of 42 Hotels in Durban
A recent review
4 of 5 stars reviewed 1 week ago
Phumzie1818 Durban, South Africa
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85 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

The location is in the new durban point area close to ushaka marine world .It is at the back so not a beachfront hotel and the theme of the hotel is in line with the name of the shipping dockyard.With regards to the room.The aircon was not working which is very uncomfortable in the hot weather.Torn worn out bath towels... More

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AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Dear Globe Advisor, Thank you for your review of your recent experience at The Three Cities Docklands Hotel. We would like to apologise that your experience was not a great one, and assure you that this is not our regular service offering at the Three Cities Docklands Hotel. Feedback from our valued guests is an important too which we use... More

Durban, South Africa
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I was there for two days' meeting. Had a lovely stay. Being from Durban, was nice to see how this Waterfront area is developing. Hotel had a nice feel and integrated some old structures which kept the personality of the dock area intact. Room spacious and very comfortable. The welcome chocolate was a nice touch.

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AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Dear Phumzile1818, Thank you for your review of your recent stay with us at the Three Cities Docklands Hotel. The Docklands Hotel is stepped in History with the building retaining the exterior historical walls and the urban industrial interior. These elements make The Docklands Hotel a truly unique gem in the nest Point Waterfront Precinct. Close to the Durban City... More

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Upmarket with a sense of industrialism. Loved sitting on the verandah in thr evenings, watching the ships come in. The restaurant on site also has a very nice selection of foods and wines. Stylish rooms, clean, great service. Worth every cent.

Was this review helpful? Yes 1
AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Dear Jonothan H, Thank you for your review of your recent stay with us at The Three Cities Docklands Hotel. We appreciate your kind review of your stay, and are glad we were able to meet your expectations. The Docklands Hotel offers a unique setting in the Historical Point Waterfront of Durban, were life calms down to watch the working... More

Newcastle, South Africa
Top Contributor
70 reviews 70 reviews
31 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 7, 2014

I have stayed at this hotel before and there was no road access, due to the Munisipality of Durban working on some or other pipe system. I do like the retro look, and feel of the hotel, and stayed there , irrespective. Last night the road was open and the hotel is busy with an upgrade, even the service, which... More

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AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Dear Heilavh, Thank you for your review of your recent stay with us here at The Three Cities Docklands Hotel. Feedback from our valued guests is an important tool which we use to evaluate and understand our guest experience. We are glad to see that you have noted an improvement of the Docklands Hotel which we continuously striving to achieve... More

Calgary, Canada
Senior Contributor
39 reviews 39 reviews
36 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 26, 2014

I stayed for six pleasant nights at Three Cities Dockside. The hotel has its own charm as a converted rail station or something like that. Renovations are continuing but I didn't find the disruptions inconvenient except for the loss of power and water my first day, but this disruption was beyond the hotel's control. Staff were extremely friendly and helpful.... More

Was this review helpful? Yes 1
AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Dear BCSaunders, Thank you for your recent review of your stay with us at The Three Cities Docklands Hotel. Feedback from our valued guests is an important tool which we use to monitor and access of service offering and understand our guest experience. Your positive comments have been sent through to our team for recognition of great service offered. Your... More

Johannesburg, South Africa
1 review
1 of 5 stars Reviewed July 16, 2014

On arrival the safe never worked. I was there on a business course and needed a place to store my laptop at least. The shelf in the room was broken and never repaired despite requests. The booking was done via an agent and the agents system said there was a bar fridge, there isn't. The side light in the room... More

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AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Dear Valued Guest, Thank your for your review of your recent stay with us at The Three Cities Docklands Hotel. We are disappointed that we did not meet your expectations and see to have dropped the ball in this instance, creating an un-relaxing and disappointing stay. We would like to offer our sincere apologies for this. I will contact you... More

Northampton, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 11, 2014

The food in the restaurant was good, and the room was clean and fairly warm (we stayed here in winter) but those were the only positives. Nobody helped us with our luggage when we arrived or left, and due to ongoing refurbishment there were gaps in the floor surface that weren't fun to get a suitcase over after hours of... More

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AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Dear Kaeleigh Jessica, Thank you for your recent review of your stay with us at The Three Cities Docklands Hotel. The Three Cities Docklands Hotel is built in the historical Durban Point Precinct. This location is filled with history and the National Monument Walls form the back drop for our parking area. These walls are favoured by local photographers and... More

Cape Town Central, South Africa
Contributor
20 reviews 20 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 30, 2014

I'm in love with Harbour, so when I saw the position near Ushaka and by the harbour I fall in love with the place. But we arrived late ( after calling reception to let them know) and nobody was a the reception, and the door of the hotel closed ( we get in by the restaurant ). We get a... More

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AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Dear belegaer_cpt , Thank you for your review of your recent stay with us here at the Three Cities Docklands Hotel. Reviews from our valued guests is an important tool in which we use to monitor our guest experience and your feedback will be passed through to the respective department heads for review and rectification. We would like to apologise... More

Miami, Florida
Contributor
16 reviews 16 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 16, 2014

Although this property is part of a large chain, it certainly does not have the quality service or property details it should. for the price of the rooms they should be much better. there are no alarm clocks in rooms, no iron or iron board, and lighting is mostly cheap desk lamps. Staff in restaurant are apathetic to your needs... More

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AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Dear duricchio, Thank you for your recent review of your stay with us here at The Three Cities Docklands Hotel. Feedback from you our guests is an important tool in order to improve and exceed our guests expectations, and we appreciate your candid feedback. Your detailed correspondence with myself has been noted and passed through to the respective department heads.... More

Johannesburg, Gauteng, South Africa
Contributor
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 2, 2014

We stayed at the Docklands Hotel for a single night in April 2014 and the hotel was being renovated/painted during our stay. The lobby and restaurant areas are simple and welcoming but we were unable to see/view the rest of the facilities as they were hosting some sort of local "market". The renovations and market would have been nice to... More

Was this review helpful? Yes
AndrewMerrill, General Manager at Three Cities Docklands Hotel, responded to this review

Dear Purity N, Thank you for your review of your recent stay with us here at The Three Cities Docklands Hotel. The Three Cities Docklands Hotel is located in the historical Durban Point Precinct, which abounds with History and is part of the exciting new zone. Your feedback is important in order for us to constantly monitor and assess our... More

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Additional Information about Three Cities Docklands Hotel

Address: 40 Muhatma Gandhi Road, Beachfront, Durban 4069, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $
Hotel Class:3 star — Three Cities Docklands Hotel 3*
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