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BON Hotel Riviera on Vaal

4.0 of 5 Mario Milani Drive | Three Rivers, Vereeniging 1930, South Africa (Formerly Riviera on Vaal Hotel & Country Club)
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BON Hotel Riviera on Vaal
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BON Hotel Riviera on Vaal
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116 reviews from our community

Traveler rating
    34
    40
    21
    12
    9
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22
37
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37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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    (16)
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    (19)
  • Sep-Nov only
    (41)
  • Dec-Feb only
    (40)
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A TripAdvisor Member
1 of 5 stars Reviewed 3 days ago NEW

bad service, unhelpful untrained sloppy staff , hotel manager never to be found - room service glasses were outside our room when we checked in - when we checked out sunday morning - the dirty glasses were still there . took an hour 15 minutes in the restaurant and no meal was served - waitress never communicated with us about... More 

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Centurion, South Africa
1 review
4 of 5 stars Reviewed 2 weeks ago

The best place to relax and breakaway from the norm of busy city life. I would recommend it to my friends and colleagues. The hotel should improve on reservation services as they need serious jack up.

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Johannesburg, South Africa
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have just enjoyed a couple of days at this hotel on a business seminar. The staff are attentive, the manager on duty is easily accesible and any issues are attended to immediately. The rooms are huge and are all river facing. The hotel must be commended for being disability friendly and accessible. Although well presented, the food tends to... More 

Was this review helpful? Yes 1
BON-RivieraOnVaal, General Manager at BON Hotel Riviera on Vaal, responded to this review

Hello JoyceT2612 Thank you for taking the time out to compliment us and let us know that we are hitting the mark. We are delighted to hear that you enjoyed your stay with us and I will personally let my team know that their good work is what makes us stand out. We take all your comments to heart and... More 

Germiston, South Africa
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We recently stayed at this hotel for a weekend. Its was real value for money, we enjoyed our selves. The river view from the hotel is very beautiful. The food at the Matthews Restuarant is very very tasty. The breakfast had lots of variety and the staff was brilliant, they are friendly and willing to assist. The room I stayed... More 

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BON-RivieraOnVaal, General Manager at BON Hotel Riviera on Vaal, responded to this review

Dear MaZetZet Thank you so much for your encouraging words and appreciation. It is always music to my ears to hear that our team is achieving what we set out to do; making our guests happy. I will personally praise the team and Brenda for their outstanding service, and we will be training our staff on the wifi systems so... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 3 weeks ago

this was my second trip to the Bon Hotel and truly I was relaxed and found a real value for money. I love the staff that's always smiling and willing to assist. the food is delicious... I recommend this location to everyone I know.

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BON-RivieraOnVaal, General Manager at BON Hotel Riviera on Vaal, responded to this review

Hello 723taniag Most of what we do at BON Hotels is measured by you, via these guest feedback platforms and comment cards.. So, thank you for taking the time out to compliment us and let us know that we are hitting the mark. We are delighted to hear that you enjoyed your second stay with us and I will personally... More 

A TripAdvisor Member
3 of 5 stars Reviewed 4 weeks ago

The hotel has a beautiful location, pity the service does not match. I booked two rooms and only one was available. I was upgraded to a garden suite which was stunning but unfortunately on check out they expected me to pay for the upgrade, fortunately the manager sorted it out for me. If the service and food was upgraded by... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
BON-RivieraOnVaal, General Manager at BON Hotel Riviera on Vaal, responded to this review

Dear Guest Thank you for taking time out to share your experience at our hotel. Not only do we value your opinion, we NEED it because we rely on your input. This is how we improve where we need to . Our CEO, Guy Stehlik reads guest feedback and comment cards every day. The team at BON Hotels believe that... More 

1 review
1 of 5 stars Reviewed 4 weeks ago

We got there . The whole menu to eat has changed . The waitor was like a dead duck . We just finished a game of golf at 4:30 Pm we headed straight to the restaurant ordered food at 5:45 stull waiting for food for food. Two simple sandwiches . We ordered wholewheat . Wrong order went in , all... More 

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BON-RivieraOnVaal, General Manager at BON Hotel Riviera on Vaal, responded to this review

Dear Mansoof S Please accept my sincerest apologies for the terrible service received. We do want the service and experience to match our lovely location and for our venue to be a destination in the Vaal that our locals are proud to recommend. Unfortunately in this instance we were not able to achieve this and we will be doing our... More 

Pretoria, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My partner and I spent 2 nights at this wonderful hotel on the Vaal River. I cannot say anything negative about it. Only slight thing, lifts not in perfect condition, one not working, one noisy and quite a few globes out outside and in our bathroom. Room comfortable with outstanding view, lounge not necessary and a bit of a waste... More 

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BON-RivieraOnVaal, General Manager at BON Hotel Riviera on Vaal, responded to this review

Hello 901JayGee I am happy that you enjoyed your “Mini Break” at the BON Hotel Riviera on Vaal and got to enjoy all the activities we have on offer. We will definitely be addressing the issues of the lifts and ensuring that all globes are functional. I will also be sharing your compliments with our team so that they are... More 

Pretoria
1 review
2 of 5 stars Reviewed 4 weeks ago

Spend Christmas there, was d worset Christmas ever! Staff was rude and unhelpful! Services were slow! Cruise lunch environment wasn't clean, in a hot day aircon wasn't on everyone was baked in d cruise, all guests had to stand outside to feel confortable, all guests was starved for 30-40mins to wait for d staff to fixed d engine and not... More 

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BON-RivieraOnVaal, General Manager at BON Hotel Riviera on Vaal, responded to this review

Dear 403christell Thank you for taking the time to share your experience at our hotel and for taking my call to personally apologize. I am so sorry that your time with us was tainted with maintenance issues and poor service in general and for this my team and I are truly sorry. Your feedback is very important to us, although... More 

Johannesburg, South Africa
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed December 10, 2014

The location is great on the bend of the Vaal River. Facilities on site are excellent, with the options of golf, spa, watersports and much more. Food, when eating at the terrace was adequate, in spite of pathetically slow service and items offered on menu not being available (case in point: panini bread) What i find totally unacceptable is the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
BON-RivieraOnVaal, General Manager at BON Hotel Riviera on Vaal, responded to this review

Dear Marc, Thank you for taking the time to give us your feedback after your recent stay at BON Hotel Riviera on Vaal. Although I am saddened to hear of your poor experience at our hotel, your criticism is an important measure of how we perform as a team and subsequently how we improve and strive to achieve our goal... More 

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Additional Information about BON Hotel Riviera on Vaal

Address: Mario Milani Drive | Three Rivers, Vereeniging 1930, South Africa (Formerly Riviera on Vaal Hotel & Country Club)
Location: South Africa > Gauteng > Vereeniging
Price Range (Based on Average Rates): $
Hotel Class:4 star — BON Hotel Riviera on Vaal 4*
Number of rooms: 91
Reservation Options:
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Also Known As:
Riviera On Vaal Hotel And Country Club

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