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The Maslow

Certificate of Excellence
4.0 of 5
Hotel website
Corner Grayston Drive & Rivonia Road, Sandton 2031, South Africa
The Maslow
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Ranked #6 of 48 Hotels in Sandton
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 weeks ago
ADBarr Port Elizabeth, South Africa
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449 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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  • German first
  • Indonesian first
  • Italian first
  • Portuguese first
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Port Elizabeth, South Africa
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently stayed at the Maslow for business. Everything worked well, stunning rooms - especially the shower and bathroom amenities, wonderful breakfast (large selection of everything you would want to eat) and great setting. The best part was the very friendly and efficient staff. Really enjoyed my stay and will be back.

Was this review helpful? Yes
melany_vaughan, Customer Relations Executive at The Maslow, responded to this review

Dear Valued Guest, Thank you for your feedback regarding your recent stay at the Maslow. We are so pleased to hear that you enjoyed your stay, in particular the amenities and breakfast on offer. We hope that you will be back to stay with us again soon. Kind Regards, Melany Vaughan, Customer Relations Executve More 

Switzerland
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have been there now a couple of times and each time I am impressed the value you get for a decent price. I book normally the suites, i have never stayed in a normal room. The living room is top modern so is the bedroom and you have a stunning view over Sandton from the balcony.

Was this review helpful? Yes
melany_vaughan, Customer Relations Executive at The Maslow, responded to this review

Dear Valued Guest, Thank you for your review. We are so thrilled to hear that you enjoy your stay with us each time you come through. It is great to know that you feel we offer good value for your money, and that you always opt to stay in one of our suites, so that you may enjoy the facilities... More 

London, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Breakfast check in takes ages, eventually I check myself in. It took ages for anyone to take my order for drinks at breakfast. I waited 40 minutes for a facial which ended up being outstanding but the wait was confusing and annoying. The constant tipping requirement is exhausting and stressful. When I did tip the room service, I was told... More 

Was this review helpful? Yes
melany_vaughan, Customer Relations Executive at The Maslow, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience with us. We value your feedback, and are happy that you enjoyed your stay overall. We appreciate the constructive points, and will be looking into these individually. We hope that you will join us again on your next visit to Sandton. Kind Regards, Melany Vaughan, Customer Relations... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was my second visit to the Maslow and I would thoroughly recommend it. The complimentary shuttle service between the Gautrain station and the Mall is fantastic plus they even drop you at other places within Sandton for free. I was impressed. Gym is good, albeit small, and restaurant breakfast selection is excellent. My only very minor criticisms would be... More 

Was this review helpful? Yes
melany_vaughan, Customer Relations Executive at The Maslow, responded to this review

Dear Valued Guest, Thank you for your review of the Maslow. We are so pleased to know that you enjoyed your stay with us, and that you would recommend us. We appreciate your feedback, and look forward to welcoming you again soon. Kind Regards, Melany Vaughan, Customer Relations Executive More 

Cape Town, South Africa
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Exceptionsl service and facilities compares most favourably to hotels internationally. The buffet breakfast was exceptional. Tranquil hotel gardens were a wonderful addition to the room and facilities.

Was this review helpful? Yes
melany_vaughan, Customer Relations Executive at The Maslow, responded to this review

Dear Valued Guest. Thank you for sharing your Maslow experience with us. We are so happy to hear that you enjoyed your stay, our gardens, and the breakfast on offer. After all, it is the most important meal of the day. We hope to have the opportunity to welcome you again in the near future. Kind Regards, Melany Vaughan, Customer... More 

Oak Ridge
Level Contributor
225 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 stars Reviewed June 18, 2015

The last time I visited, this was just an average hotel. I do not know what they have done, but they have made some major updates and it shows. Everything is top notch and you need to stay here. It is now the standard for my five star reviews. Everything was excellent. Wi fi worked, rooms were clean, service was... More 

Was this review helpful? Yes
melany_vaughan, Customer Relations Executive at The Maslow, responded to this review

Dear Valued Guest, Thank you so much for your feedback. We are pleased to hear that you enjoyed your stay, and you feel that we have improved over time. This is exactly why we appreciate guest feedback, so that we may learn from our errors, and only get better. We hope that you will be back again soon, so that... More 

Sandton
1 review
4 of 5 stars Reviewed June 17, 2015

The hotel is perfectly located with easy access to Sandton City. Friendly and courteous service and a vibrant atmosphere. Being a large city hotel it felt comfortable and welcoming, not impersonal. Standard rooms are comfortable, flat screen TV, Nespresso coffee machine etc. No bath, just shower but fine for me. If you want a bath ask for a room with... More 

Review collected in partnership with this hotel

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melany_vaughan, Customer Relations Executive at The Maslow, responded to this review

Dear Valued Guest, We are delighted to hear that you enjoyed your stay, in particular, the location, the service and the atmosphere. We are pleased that you felt welcomed, and that we offered good value for money during your time with us. We hope that we will be afforded the opportunity to welcome you again soon. Kind Regards, Melany Vaughan,... More 

1 review
5 of 5 stars Reviewed June 16, 2015

This was my second stay at the Maslow and I was really impressed at the quality of service in particular the complimentary shuttle service between the Gautrain and Sandton Mall every 15 minutes and even to my employer's head office in Sandton. I really got the impression nothing was too much trouble. Great quality food in the restaurant and good... More 

Was this review helpful? Yes
melany_vaughan, Customer Relations Executive at The Maslow, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us. We are so pleased that you enjoyed your stay, and will be returning as a result. We appreciate your points made about the light, and the Spa. The desk light is something we can definitely look into, thank you for bringing this to our attention. We look forward to... More 

Blois, France
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 14, 2015

Rooms are far from luxury. Small, only a double bed, decor plastic looking. Most disturbing , I watched a "chef" open a carton with her teeth and then pour the contents into a pan....This was totally unacceptable. I complained to the Head Chef who said he would deal with the complaint..at the time of leaving the Chef was still on... More 

Was this review helpful? Yes
melany_vaughan, Customer Relations Executive at The Maslow, responded to this review

Dear Valued Guest. Thank you for taking the time to share your experience with us. We have looked into the points mentioned about the Chef, and this particular Chef was addressed immediately, and observed closely for the duration of the service. Action has since been taken, and I assure you, Health and Safety is extremely important to us, and is... More 

London, United Kingdom
Level Contributor
98 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed June 13, 2015

Nice hotel: good location; friendly staff; relatively good rooms, even if mine was quite small and my shower was sending water in all directions and only delivering medium hot water; good restaurant; relatively good internet; very good meeting rooms. Some points to improve: 1. A 5* hotel should check its rooms regularly to see if things need to be fixed.... More 

Was this review helpful? Yes
melany_vaughan, Customer Relations Executive at The Maslow, responded to this review

Dear Valued Guest, Thank you for your review of the Maslow. We are happy to hear that you enjoyed your stay with us, overall, and we appreciate the points listed for improvement. We will certainly take all of your comments on board, and hope that we will have the opportunity to welcome you again soon. Kind Regards, Melany Vaughan, Customer... More 

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