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The Westford Hotel, Sandton

84 Katherine Street, Sandton 2146, South Africa (Formerly Pembury Plaza)
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The Westford Hotel, Sandton
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Ranked #35 of 48 Hotels in Sandton
A recent review
3 of 5 stars reviewed 3 weeks ago
lindsay_vanrensburg Cape Town Central, South Africa
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69 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cape Town Central, South Africa
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

Booked this hotel because we attended a concert and needed one night's accommodation. Hotel was run-down and dilapidated. The room wasn't as clean as I would have liked and breakfast a disappointment. Location is convenient though and the rates were cheap.

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A TripAdvisor Member
4 of 5 stars Reviewed May 27, 2015

The hotel was a little run down, but the rooms were very clean and the staff were friendly and helpful. Breakfast was very enjoyable. The hotel is very close to all the amenities and a stones throw from Sandton City. I will make use of this hotel again.

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USA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 25, 2015

The Hotel is in a very convenient location. I found the staff to be very friendly and helpful, I needed an Iron and the maintenance an went out of his way to deliver one to my room. The reception staff were on point A little facelift wouldn't be a bad idea.. The rooms were well cleaned and comfortable. I enjoyed... More 

Was this review helpful? Yes 3
Christopher N, Front Office Manager at The Westford Hotel, Sandton, responded to this review

Thank you for choosing to stay with us at The Westford Hotel & Suites, Sandton and providing us with such wonderful feedback. We are delighted to see that you enjoyed your time with us and I would like to thank you once more for bringing to our attention the great service you received from the reception and the need for... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 12, 2015 via mobile

I booked this hotel for two nights because of the location, esp it's close proximity to the Gautrain. However, the hotel is inaccessible by footpath because of roadworks spanning 100m in both directions. On the way there, I damaged my expensive luggage dragging it over rubble, and on my way out I risked life and limb walking to the side... More 

Was this review helpful? Yes 1
Christopher N, Manager at The Westford Hotel, Sandton, responded to this review

Thank you for choosing to stay at The Westford Hotel & Suites, Sandton and for sharing your valuable feedback with us.We take all guest feedback very seriously and always hope to meet our guests’ expectations. Thank you for bringing to our attention the problems you experienced during your stay with us. We understand and sincerely apologize for the inconvenience caused... More 

Travelers are raving about these Sandton hotels

Francistown, Botswana
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 2, 2015

This is my home away from Home. When ever i am in Johannesburg i stay at The Westford Hotel. the staff there is so great, welcoming and warm.The buffet breakfast is just great, my family enjoyed it, offers cold and hotel foods. The reception helped us book a tour to Lions Park and my family had a great outing.place is... More 

Was this review helpful? Yes
Christopher N, Manager at The Westford Hotel, Sandton, responded to this review

Thank you choosing to stay with us and providing us with your valuable feedback, it is much appreciated, we are delighted to read that your stay with us was an enjoyable one and that we were able to exceed your expectations, It's something our staff takes great pride in, so we value your feedback. We look forward to hosting you... More 

Glasgow, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 1, 2014

You have been warned - stay at this hotel at your peril. A budget hotel that performs well below budget level. Poor standard of facilities throughout - rooms, hallways, reception, dining room. Little choice for breakfast. Want toast - use the domestic two slice toaster and be prepared to stand and hold down the lever. Had to ask for plates... More 

Was this review helpful? Yes 2
Christopher N, Manager at The Westford Hotel, Sandton, responded to this review

Thank you for choosing to stay at The Westford Hotel & Suites, Sandton and for sharing your valuable feedback with us. Please note that we take all guest feedback very seriously and always hope to meet and exceed our guests’ expectations. Whilst we have failed to exceed your expectations on this occasion, we hope for an opportunity to be of... More 

Cape Town, South Africa
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 18, 2014

This is my 2nd visit to this establishment. It was like my worst nightmare. The doors dont close properly. Not 1 window could close. The curtain and I mean 1 curtain in the bedroom did not fit the window. The shower is so small in room 141 it seemed as if it was an after thought in the design. Now... More 

Was this review helpful? Yes 1
Brisbane, Australia
Level Contributor
134 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed November 14, 2014

We loved our breakfast, buffet with freshly cooked eggs/omelettes right there. Our room was a bit tired and had a door to the adjoining room (locked of course) but still heard the two men beside us which we didn't like. We just watch TV and went to sleep, till breakfast time!

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Durban, South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 25, 2014

We checked in very late for a one night stay and was very annoyed to hear that they we had been given a twin room, after I had specifically booked an Executive Suite. However I had no energy to argue so late at night. The room was comfortable but looked tired. It was quite a warm night but we could... More 

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seychelles
Level Contributor
4 reviews
4 of 5 stars Reviewed September 2, 2014

nice location 5minit walk to Nelson Mandela Square Mall, the room are very clean, the staff is very warming and nice. the hotel environment is very clean and the room are done to it's perfection. the room look old but has comfortable sitting area and bedding. Service standard is up to expectations. all together i really enjoy may stay the... More 

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