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Protea Hotel Balalaika Sandton

4.0 of 5 20 Maude Street | Sandown, Sandton 2196, South Africa
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Protea Hotel Balalaika Sandton
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Protea Hotel Balalaika Sandton
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532 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cape Town, South Africa
Senior Contributor
48 reviews 48 reviews
42 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I recently spent 3 nights at the Protea Hotel Balalaika and unfortunately I will not be back any time soon. I was very disappointed with the overall experience. Firstly, the check-in process was very slow and unwelcoming. I was assisted by Paul who did not smile once during the entire check-in ordeal. As a Prokard member of many years standing,... More

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Milton Keynes, England, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Hi, Spent some time at the this hotel the last week. Firstly it is a very nice hotel, staff very friendly all round and the restaurant is really good. It does have one drawback though.. for some reason it blocks internet sites.. I could not access Netflix, IMDB.com or rotten tomatoes.. Why is this? I would expect to be able... More

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Stephen O’. Thank you for taking the time to write on ‘tripadvisor’. Your kind words about our hotel, the restaurant and our friendly STAFF are greatly appreciated.- At the Protea Hotel Balalaika Sandton, we believe GUEST Internet to be a business tool, as well as a communication amenity for the travelling GUEST. For the security of the GUEST devices... More

Lusaka
Contributor
20 reviews 20 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I spent the week end(by my self shopping) before a 3 day workshop (work) . It was a very good deal and the walking distance to Sandton in 5 minutes of secure walk (or a free shuttle offered by the hotel) is a big plus for this charming hotel (old style but properly renovated). All staff very friendly,food a bit... More

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘firetree2014’. Your feedback on ‘tripadvisor’ is much appreciated. It is wonderful to read that you are one of the many valued GUESTS that enjoyed our ‘old world charm’ hotel and also found our location beneficial to your needs. We are pleased that we were able to offer you quick & efficient service all round. We look forward in welcoming... More

Washington DC, District of Columbia
Top Contributor
121 reviews 121 reviews
24 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

Beautiful garden and old fashioned but attractive lobby. After renovations, it is hard to realize this is a 50+ year old hotel, except as noted below. The location is excellent for Sandton business, and the underground is within a couple of blocks (access to the airport and Pretoria). My room was large, the desk was large and included extra plugs... More

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Hatfield, United Kingdom
Contributor
15 reviews 15 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Glad to be back to this hotel, and see them maintain their old charm. I was in this hotel mainly because of the location of the hotel and been a prokard member of the hotel chain. I spend six nights in this hotel and my stay was quite good excluding my first night that I stayed on the ground flour... More

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Prince S’. Your feedback and kind words on ‘tripadvisor’ are much appreciated. Thank you for taking the time to do so. We are thrilled to read that your all round experience was such a positive one and that your concerns were rectified to your satisfaction. It is always wonderful to read that our valued GUESTS appreciated our ‘old world... More

Cape Town
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

The entrance made a good impression, the gardens pretty, and very average for a 4 star establishment. Service is shocking, walked into the Lord Admiral bar to watch the rugby match ( the only bar showing the rugby) and the power to this one venue mysteriously fails. No other part of the hotel has power issues. After 15 minutes I... More

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘v0yag3rl’. Thank you for taking the time to write on ‘tripadvisor’. Please accept our sincere apologies for the disappointment & inconvenience you experienced. This truly does NOT reflect the high service standard we are usually proud to offer. The concerns have been addressed with the relevant departments and the necessary action taken. Please feel free to contact Christine, our... More

Hong Kong
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Despite being a chain hotel, this property is charming with lots of character. The rooms are great: sockets for all plugs, shower and a bath and big comfy beds. Breakfast served at the Colony had a really wide spread. And the in-room Wifi is fast. Sandton is a good location and the staff are really helpful. Lovely pool area, too.... More

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘jenni m’. Thank you for taking the time to write your feedback on ‘tripadvisor’. It is wonderful to read that your all round stay was such a positive experience. Your praise about our STAFF in particular is much appreciated. We look forward in welcoming you back again soon. Kind regards, Jörg Zwinscher General Manager & TEAM More

St. Petersburg, Russia
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Doormen and concerge were very friendly. Actually some persons at the reception desk also. Furnishing. Probably the price. The hotel is pretty close to the Sandton center, but during that shot distance you have to walk past stalls of local residents. Every time they will try to sell you something. And in the evening it does not seem a good... More

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘ElenaElena25’. Thank you for writing on ‘tripadvisor’ and for taking the time to do so. Your feedback is appreciated. Please be assured that we use a reputable pest control company on a regular basis. - Your kind words about our Concierge TEAM & our Reception TEAM, the hotel furnishing and the price are much appreciated. We look forward in... More

Los Angeles
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My travel partner and I, two women, stayed at the Balalaika in August. 3 nights. Yes, there was a bit of a maze getting to our room, but we're experienced travelers, not novices, and so no problem. We do need clean and comfortable, and we don't compromise on those two things. We were happy to find that the staff was... More

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘B0gan’. Thank you for taking the time to write on ‘tripadvisor. We are delighted to read that you had a great overall experience with us, which our dedicated TEAM strives to achieve daily. We look forward to welcoming back soon. Kind regards, Jörg Zwinscher General Manager & TEAM More

Gothenburg, Sweden
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 3 weeks ago

It is a beautiful and charming hotel with colonial inspiration in building and decoration. Room was great and they had a very beautifl garden that you can see from your room. You could sit in garden and eat dinner, what is great.

Was this review helpful? Yes
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Mikael_ahl’. Thank you for writing on ‘tripadvisor’. Your kind words are greatly appreciated. It is always wonderful to read that our valued GUESTS enjoy our luscious gardens and find our hotel to be beautiful & charming. We look forward in welcoming you back again soon. Kind regards, Jörg Zwinscher General Manager & TEAM More

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Additional Information about Protea Hotel Balalaika Sandton

Address: 20 Maude Street | Sandown, Sandton 2196, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel Balalaika Sandton 4*
Number of rooms: 330
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Also Known As:
Protea Hotel Johannesburg
Balalaika Hotel
Protea Hotel Balalaika Sandton Greater Johannesburg
Sandton Hotel Balalaika

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