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Protea Hotel Balalaika Sandton

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20 Maude Street | Sandown, Sandton 2196, South Africa
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Protea Hotel Balalaika Sandton
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Protea Hotel Balalaika Sandton
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573 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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São Paulo, São Paulo, Brazil
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

Bed and room space are good, hotel is located in a nice neighborhood, although far from most of the touristic options. The building is enormous, what makes things less practical (but not a big issue). Room service after 10:30 PM (when the restaurant closes) is poor, with a few sandwiches and portions available. There is a discreet notification at reception... More 

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Nairobi, Nairobi, Kenya
Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I enjoyed my contact with Balalaika last week, right from booking to check in and the whole stay. The staff were awesome especially the short Indian waiter "i forget his name" I think Dean he was always smiling and helpful. the rooms were clean and were cleaned daily whatever time that is convenient for you especially if you want to... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Nabwire’. Thank you for taking the time to write on ‘tripadvisor’. This is much appreciated. Your praise about Dean, Marika & Mpho in particular means so much. We will certainly congratulate them for their exemplary service. We look forward to welcoming you back again soon. Kind regards, Jὄrg Zwinscher General Manager & TEAM More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I was back at the balalaika between the 16th and the 21st having read some negative comments on the service and especially on the time it takes to check in I decided to go and see for myself. To my surprise the service was still excellent I checked in in less than a minute was given a beautiful room near... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Brian M’. Your feedback on ‘tripadvisor’ is much appreciated. We are delighted about your compliments and we will certainly congratulate our STAFF you commended for their exemplary service. We look forward to welcoming you back again soon. Kind regards, Jὄrg Zwinscher General Manager & TEAM More 

Edinburgh, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel website states: ""Each of the 330 classically-styled rooms make guests feel as though they never left home". Yes, this is true if your home is dated, you don't clean the shower, don't own an iron, don't always have hot water in the shower and your toaster doesn't work. As an example of the poor service, trying to get... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Gavinconn’. Thank you for taking the time to write your feedback on ’tripadvisor’. How sad to read that your experience with us was such a disappointing one. Please be assured that your concerns have been taken to heart and have been addressed with the relevant departments, as this truly does not reflect the high standard of service we are... More 

Harrismith, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The room was clean. Breakfast was great but the dinner in the Bull Run was not good. Staff treated guests with respect and was helpful. Free shuttle to the mall was offered. The rooms are far from the reception and restaurants.

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘MsimangaMR’. Your feedback on ‘tripadvisor’ is much appreciated. We are delighted about your compliments and we will certainly congratulate our STAFF you commended for their exemplary service. Our hotel is not the typical high rise hotel, but has 2 lovely gardens, which most of our GUESTS enjoy walking through getting to their rooms. Should you wish to have a... More 

Cape Town, South Africa
Contributor
18 reviews 18 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Just spent Friday 13 March at this hotel. Sadly my experience was a true Friday the 13th one. It took me over 10 min just to check in. I arrived at 21:20 after along drive. I asked Michelle if the restaurant was still open. I was informed to use room service as kitchen was only open for room service. I... More 

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North Nibley
Top Contributor
52 reviews 52 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I booked in for 4 weeks of business. Been here several times over several years. Very handy for the legal quarter and for the mall. Shocked to find the menu in the Bull Run restaurant was unchanged in 2 years as far as I could see. I ordered a taxi at reception to Bryanston and it was 200 Rand. Next... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Cotshill’. Thank you for taking the time to write on ‘tripadvisor’. How wonderful to read that your all round experience was such a positive one and that you are one of our many valued GUESTS, who find our location to be beneficial.- Your constructive feedback has been taken to heart. - Yes, Protea has been bought up by Marriott,... More 

Port Elizabeth, South Africa
Contributor
15 reviews 15 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed for three nights and thoroughly enjoyed this hotel. The hotel has 350 rooms and surround two pools and lovely gardens. My room was spacious with a desk. Breakfast was very good and starts at 6:30. Very centrally located in Sandton, opposite the JSE and within walking distance of Santon City and the Gautrain. The hotel also has a... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Red947’. Thank you for taking the time to write your feedback on ‘tripadvisor’. This is greatly appreciated and we are thrilled that you enjoyed your stay with us so much. We look forward in welcoming you back again soon. Kind regards, Jörg Zwinscher General Manager & TEAM More 

Somerset
Contributor
11 reviews 11 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our third stay, the first being on our honeymoon over 30 years ago when the hotel was small and thatched! Our second and third stays were in the last year. It is a convenient hotel, and is easy to access by road or Gautrain and hotel shuttle. It seems very well run with friendly and very helpful staff. The rooms... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘TrekkingTraveller’. Thank you for taking the time to write your review on ‘tripadvisor’. How wonderful to read that you celebrated your honeymoon with us over 30 years ago and have been a loyal GUEST since. Please feel free to contact Christine, our GUEST Relations Manager (christine@balalaika.co.za) for any future assistance. We look forward to welcoming you back to our... More 

Nagpur, India
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is located in one of the best & safest place of Johannesburg. The rooms are very comfortable & worth every penny paid. Low tariff & high maintenance rooms. Delicious breakfast & an amazing Bar. It is located right next to a shopping center & opposite a bank. At times it is noisy but most of the rooms are... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Ktansalp’. Thank you for your feedback on ‘tripadvisor’. We were delighted to read that you enjoyed your stay, found our rooms to be very comfortable and value for money. Your praise about our scrumptious breakfast buffet is also greatly appreciated. We look forward to welcoming you back again soon. Kind regards, Jörg Zwinscher General Manager & TEAM More 

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