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All 44 Sandton hotels

Protea Hotel Balalaika Sandton

4.0 of 5 Hotel   |   20 Maude Street | Sandown, Sandton 2196, South Africa
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Protea Hotel Balalaika Sandton
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72%
Ranked #17 of 44 hotels in Sandton
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 1 week ago
KulendraJ Colombo, Sri Lanka
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Colombo, Sri Lanka
Contributor
14 reviews 14 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

This was my third visit to Balalika and I stayed for a period of 30 days with my colleagues for a business purpose. There were quite a few troubles compared to the last two times I visited: 1. The room I checked in did not have the customary bottle of water. Since it was a late evening and I had... More

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘KulendraJ’. Thank you for taking the time to write your constructive review on ‘tripadvisor’. We would like to apologize most sincerely for your disappointing experience. Please know that your concerns have been taken to heart and addressed with our Front Office Manager, who has taken the necessary action to avoid such inconvenience from re-occurring. - You mention the food... More

colombo
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

stayed as a business traveller and it is very much easy to visit sandton exhibition centre and Nelson Mandela square. Excellent staff and good hospitality extended especially the resturant staff. Rooms are bit old and dark. Lobby looked really nice and well maintained.

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘pushpika j’. Thank you for your feedback on ‘tripadvisor’. We were delighted to read that you enjoyed your stay. Your praise about our STAFF, the new look of our lobby and our hospitality are greatly appreciated. You will be pleased to know that there are exciting projects 'in the pipeline’ focusing on our gym and our rooms. We look... More

Hyderabad, India
Contributor
12 reviews 12 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

So this was my second visit to the hotel. The last time I had a pleasant stay and the hotel staff was warm n considerate. However this time around it was the total opposite. I was allocated a room in a remote corner of the hotel n when I requested for a change they just moved me to the room... More

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Akshay G’. Thank you for taking the time to write on ‘tripadvisor’. Your praise about Dean is greatly appreciated. We will be sure to pass your kind words on to him. – Please accept our sincere apologies that your experience this time around was such a disappointing one. It is of great importance to us that all of our... More

Bensheim, Germany
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed in the Balalaika as a business traveler. The lobby looked nicely renovated. My room was located in the back and quite dark. In addition, the furniture was a bit outdated and the carpets not very clean. My colleague stayed in a room not far away from me and had totally different TV channels than I did (I had abut... More

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Cape Town Central, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

I have been frequenting this hotel from the late eighties & it has become home from home on business & holiday trips alike, with consistent excellent service. The locality in the middle of bustling Sandton is ideal & present an oasis-like setting in the midst of the concrete jungle with the green foliage & birdlife around the sparkling pools. The... More

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Petrus J’. Thank you for your feedback on ‘tripadvisor’. We are thrilled that you enjoyed your stay with us and that your all round experience was such a pleasant one. Yes, our gardens are truly an oasis in the hustle bustle of Sandton and ideal to help our valued GUESTS relax after a stressful day. We look forward in... More

Accra
Top Contributor
116 reviews 116 reviews
69 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We almost always come back to this hotel as we like the comfy beds, good breakfast and nicely renovated lobby. However, I notice this time after time, the service in this hotel is out of place. Reception people tend to be too arrogant, which is not what you find in exotic 5 star hotels, so why is it happening here??... More

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘sister-karamazov’. Your feedback on ‘tripadvisor’ is much appreciated. We were delighted to read that you enjoyed our newly renovated lobby, our scrumptious breakfast and the comfortable beds. Thank you for bringing your concerns to our attention, which have been taken to heart and addressed with the relevant Department Heads. Please accept our sincere apologies for any inconvenience caused. May... More

Roselle, New Jersey
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was at this Hotel again for the third time and the customer service agent that did the check in was able to accommodate me and checked me in at noon, the room was very large with free wifi, breakfast was very delish....I will recommend this establishment to anyone visiting SA , its a walking distance to the mall and... More

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘pius p’. Thank you for taking the time to write on ‘tripadvisor’. Your feedback is greatly appreciated.We are pleased to read that we were able to check you in earlier and that your all round experience was such a positive one. Yes indeed, our (limited) balcony rooms looking into our luscious gardens are just too lovely. It is thus... More

Johannesburg
Top Contributor
63 reviews 63 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed March 15, 2014

Nice reception and front but after walking long,long corridors to finally reaching a remarkable boring and dark room ,my dissapointment was complete. A room with few lights and a dangerous and broken electric socket on the desk. The minibar was empty and I woke up too early because the noisy water pipes when the room next door took a shower.... More

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Karl_Berg’. Your comments on ‘tripadvisor’ refer. Your praise about our location and ‘nice reception and front’ is appreciated; however, how sad to read that it seems the rest your experience at our hotel was such a disappointing one and that you found the room to be ‘boring’. Please accept our sincere apologies for the broken electrical socket, which is... More

New York City, New York
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 13, 2014

The Hotel is very centrally located, location is its USP. The rooms were decent, nothing fancy or anything; clean and with the basic amenities. Wi-fi was free (A plus point for the business hotel). Though the staff didn't seemed trained in the hospitality industry. Overall, the hotel could be rated as a good centrally located business hotel!!

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Vancouver, British Columbia, Canada
Top Contributor
58 reviews 58 reviews
23 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed March 12, 2014 via mobile

This hotel looks beautiful at first sight. Lovely reception area and lounge, beautiful garden too. I checked in on the 11th of March with my colleague after booking two rooms. The two names were given but on arrival, my colleague's name was the only one in their system. Well no problem with that, they just gave us two rooms, 1128... More

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Soji A’. Thank you for feedback on ‘tripadvisor’ and for taking the time to meet with Christine, our GUEST Relations Manager. I am very pleased that we were able to rectify your shortcomings. Your praise about our prompt action and customer care is much appreciated. We look forward to welcome you back again soon. Kind regards, Jὄrg Zwinscher General... More

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Additional Information about Protea Hotel Balalaika Sandton

Also Known As:
Protea Hotel Johannesburg
Balalaika Hotel
Protea Hotel Balalaika
Sandton Hotel Balalaika
Protea Hotel Balalaika Sandton Greater Johannesburg
Address: 20 Maude Street | Sandown, Sandton 2196, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Sandton
#15 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel Balalaika Sandton 4*
Official Description (provided by the hotel):
The Protea Hotel Balalaika Sandton is a tranquil oasis of country estate in the heart of the business and entertainment hub of Sandton, just outside Johannesburg, South Africa and approximately 30 minutes from O.R. Tambo International Airport. The Protea Hotel Balalaika is the perfect stopover for those doing business in the surrounding area, or as a central hub for the discerning tourist. The hotel comprises of two sections – the Balalaika and the Crown Court – and all rooms are air-conditioned and tastefully furnished in a classic, comfortable style with their own en-suite bathroom, with many of the Crown Court suites offering the additional luxury of a private spa bath. Both buildings of Protea Hotel Balalaika are set in their own lush, landscaped garden, each boasting a sparkling swimming pool, where GUESTs can relax, unwind and momentarily experience the timelessness and calm of a bygone era. At the Protea Hotel Balalaika, efficient, discreet and attentive service is a priority and our well-trained STAFF is always on hand to ensure that all of your needs are amply met. Guests are able to safely and easily use the link from the hotel lobby to the festive Village Walk Shopping Centre, which houses 15 restaurants, 70 shops selling a variety of wares, a main grocery store (Pick ‘n Pay), hair and beauty salons and the well-known African Craft market, where one will find African artifacts, curios and artworks from all over the continent. ... more   less 
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