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Protea Hotel Balalaika Sandton

4.0 of 5 20 Maude Street | Sandown, Sandton 2196, South Africa
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Protea Hotel Balalaika Sandton
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Protea Hotel Balalaika Sandton
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537 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

I always try and stay at the Balalaika in Johannesburg for business, as most of my meetings are in Sandton. It's quiet, clean and a nice escape from the city. It's also a good, private neutral venue for meetings. Since my last visit they have updated and refurbished the interiors. The Bull Run is still an excellent restaurant. Service is... More 

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Sao Paulo, SP
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I spent three nights in Protea hotel with my husband and two children and I am still conflicted if it was an ok or bad experience. The room were basic but quite spacious and the price was very reasonable. The design, decoration and setting not too much to my taste ... I loved the location but the rest was not... More 

Was this review helpful? Yes 2
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Mimo2405; Thank you for your feedback.- We registered with ‘tripadvisor’ to see how our GUESTS experience our hotel and to use their criticism constructively. Sadly, there is nothing to work with in your review as you just mention that the design & decoration was not to your taste. Our décor is old English Colonial.- WHAT ‘rest’ was not to... More 

1 review
3 of 5 stars Reviewed 1 week ago

I went there with my family on December 1st, we stayed in a kind of apartment room. The people were nice and the hotel too,but we were definetely not happy with what happened. We left for a walk and when we got back, we found a paper on the floor and then realised that our bags had been moved from... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Ana Patricia M’. Your feedback on ‘tripadvisor’ is appreciated. On behalf of the Balalaika TEAM, I would like to apologize sincerely for the inconvenience you experienced and that you felt that the ‘situation’ had not been dealt with to your satisfaction. Your experience was truly unfortunate and as was explained to you, the relevant STAFF have been dealt with... More 

Cape Town, South Africa
Senior Contributor
49 reviews 49 reviews
43 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I recently spent 3 nights at the Protea Hotel Balalaika and unfortunately I will not be back any time soon. I was very disappointed with the overall experience. Firstly, the check-in process was very slow and unwelcoming. I was assisted by Paul who did not smile once during the entire check-in ordeal. As a Prokard member of many years standing,... More 

Was this review helpful? Yes 1
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘SGStuart’. We refer to your mail of 27th November and are glad that you acknowledge & appreciate our efforts to address your comments. We have explained to you our internet policy whereby we endeavour to provide a meaningful and acceptable amenity to our GUESTS. We constantly monitor new trends and available technology and will introduce this for the benefit... More 

Milton Keynes, England, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

Hi, Spent some time at the this hotel the last week. Firstly it is a very nice hotel, staff very friendly all round and the restaurant is really good. It does have one drawback though.. for some reason it blocks internet sites.. I could not access Netflix, IMDB.com or rotten tomatoes.. Why is this? I would expect to be able... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Stephen O’. Thank you for taking the time to write on ‘tripadvisor’. Your kind words about our hotel, the restaurant and our friendly STAFF are greatly appreciated.- At the Protea Hotel Balalaika Sandton, we believe GUEST Internet to be a business tool, as well as a communication amenity for the travelling GUEST. For the security of the GUEST devices... More 

Lusaka
Contributor
20 reviews 20 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I spent the week end(by my self shopping) before a 3 day workshop (work) . It was a very good deal and the walking distance to Sandton in 5 minutes of secure walk (or a free shuttle offered by the hotel) is a big plus for this charming hotel (old style but properly renovated). All staff very friendly,food a bit... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘firetree2014’. Your feedback on ‘tripadvisor’ is much appreciated. It is wonderful to read that you are one of the many valued GUESTS that enjoyed our ‘old world charm’ hotel and also found our location beneficial to your needs. We are pleased that we were able to offer you quick & efficient service all round. We look forward in welcoming... More 

Washington DC, District of Columbia
Top Contributor
121 reviews 121 reviews
24 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Beautiful garden and old fashioned but attractive lobby. After renovations, it is hard to realize this is a 50+ year old hotel, except as noted below. The location is excellent for Sandton business, and the underground is within a couple of blocks (access to the airport and Pretoria). My room was large, the desk was large and included extra plugs... More 

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Hatfield, United Kingdom
Contributor
19 reviews 19 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Glad to be back to this hotel, and see them maintain their old charm. I was in this hotel mainly because of the location of the hotel and been a prokard member of the hotel chain. I spend six nights in this hotel and my stay was quite good excluding my first night that I stayed on the ground flour... More 

Was this review helpful? Yes 1
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Prince S’. Your feedback and kind words on ‘tripadvisor’ are much appreciated. Thank you for taking the time to do so. We are thrilled to read that your all round experience was such a positive one and that your concerns were rectified to your satisfaction. It is always wonderful to read that our valued GUESTS appreciated our ‘old world... More 

Cape Town
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The entrance made a good impression, the gardens pretty, and very average for a 4 star establishment. Service is shocking, walked into the Lord Admiral bar to watch the rugby match ( the only bar showing the rugby) and the power to this one venue mysteriously fails. No other part of the hotel has power issues. After 15 minutes I... More 

Was this review helpful? Yes
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘v0yag3rl’. Thank you for taking the time to write on ‘tripadvisor’. Please accept our sincere apologies for the disappointment & inconvenience you experienced. This truly does NOT reflect the high service standard we are usually proud to offer. The concerns have been addressed with the relevant departments and the necessary action taken. Please feel free to contact Christine, our... More 

Hong Kong
Contributor
13 reviews 13 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 12, 2014

Despite being a chain hotel, this property is charming with lots of character. The rooms are great: sockets for all plugs, shower and a bath and big comfy beds. Breakfast served at the Colony had a really wide spread. And the in-room Wifi is fast. Sandton is a good location and the staff are really helpful. Lovely pool area, too.... More 

Was this review helpful? Yes 1
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘jenni m’. Thank you for taking the time to write your feedback on ‘tripadvisor’. It is wonderful to read that your all round stay was such a positive experience. Your praise about our STAFF in particular is much appreciated. We look forward in welcoming you back again soon. Kind regards, Jörg Zwinscher General Manager & TEAM More 

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Additional Information about Protea Hotel Balalaika Sandton

Address: 20 Maude Street | Sandown, Sandton 2196, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel Balalaika Sandton 4*
Number of rooms: 330
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Also Known As:
Protea Hotel Johannesburg
Balalaika Hotel
Protea Hotel Balalaika Sandton Greater Johannesburg
Sandton Hotel Balalaika
Hotel Style:
#4 Best Value Hotel in Sandton
#7 Romantic Hotel in Sandton
#10 Business Hotel in Sandton
#17 Luxury Hotel in Sandton

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