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Protea Hotel Balalaika Sandton

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20 Maude Street | Sandown, Sandton 2196, South Africa
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Protea Hotel Balalaika Sandton
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Protea Hotel Balalaika Sandton
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602 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kaiserslautern, Germany
Top Contributor
56 reviews 56 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

18 years that I am coming to Johannesburg and I refrain from searching for better value for money; the Balalaika was my first stay (a fri!!ing cold May in 1997) and I will choose it again and again... Conveniently located across the JSE and 300 m from Mandela Square and its attractions, I can recommend it for your business stay,... More 

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Cape Town
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I have enjoyed staying at Protea Hotels and signed up for their Gold card and approached my stay at the Balalaika with some anticipation. Lets start with the Good. The dinner at the Bull Run was great with a good vibe and I thoroughly enjoyed the breakfast - top class. The Concierge was also very helpful. However, apart from the... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Andre H’. Your feedback on ‘tripadvisor’ is appreciated. Thank you for your kind words about our Concierge TEAM, our breakfast and the Bull Run Restaurant. - Please accept our sincere apologies for the fact that your experience otherwise seemed to have been such a disappointing one. May we ask if you brought any of your concerns to the attention... More 

Lusaka, Zambia
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed in Protea Balalaika for one night on a business trip, the location is great within walking distance of Nelson Mandela Square and the convention center, but the rooms are small and old! Functional, and reasonably comfortable. Overpriced for the quality of the place. Breakfast could be better especially for what they charge!

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘ ManfrediPB’. Thank you for your feedback on ‘tripadvisor’. As you can understand, it is concerning for us to read that we did not exceed your expectations and that you found us to be overpriced. We pride ourselves in being a unique hotel, which is not the typical modern-styled, high rise hotel. Our décor theme throughout the hotel is... More 

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I found the location absolutely brilliant to be able to walk to shopping at Nelson Mandela Square. It is also very close and conveniently runs shuttle buses from the Gautrain which comes directly from the airport. There are pools at the hotel as well as a gym and steam room. Concierge helpful but not friendly. Taxi service is quick.

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Claudia P’. Thank you for taking the time to write your feedback on ‘tripadvisor’. How wonderful that you are one of our many valued GUESTS that find our location to be so beneficial. - However it is concerning to read that you found our Concierge TEAM to be helpful, yet unfriendly? Please feel free to contact Christine, our GUEST... More 

Salt Lake City, Utah
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Protea Hotel Balalaika is a nice hotel but it is old. It is clean but with the age and the color scheme it doesn't appear to be as clean as you it really is. The towels aren't the softest and neither is the feel of this hotel. I had to have my bed sheets changed the first night as there... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘isikSLC’. Thank you for taking the time to write your feedback on ‘tripadvisor’. We are not the typical modern, high-rise hotel, so we would have to disagree that we are ‘somewhat dated’- our décor style is Colonial/English, which we believe, creates a more welcoming/homely ambience; not to forget our 2 beautiful gardens. Many of our valued GUESTS enjoy walking... More 

San Diego, California, United States
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Protea Hotel Balalaika Sandton hotel for one night before heading to Kruger National Park. The staff was helpful and the continental breakfast had a great selection. Our room was small but had all the necessary amenities.

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Amy B’. Thank you for taking the time to write your positive review on ‘tripadvisor’. Your praise in particular about our helpful STAFF is most appreciated. We will be sure to pass your encouraging words on to them. How wonderful that you enjoyed our scrumptious and extensive Breakfast Buffet. We look forward to welcoming you back again soon. Kind... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I had a remarkable experience at your establishment. Pleasantly surprised by the extra effort the staff took to make our romantic stay, celebrating our anniversary even more special and memorable. Very impressed with the service and everything in general. I would like to personally thank Christine for going the extra mile, making this an unforgettable experience. Food... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Mooeenundien’. Your kind words on ‘tripadvisor’ are greatly appreciated. Your praise about our STAFF and Christine in particular means so much. We will be sure to pass it on to the TEAM, as this will motivate them to continue with their service excellence. How wonderful that we were able to contribute in making your stay such a memorable one.... More 

Burlington, Canada
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very good facilities and location. Can walk to Nelson Mandela square and downtown Sandton. Friendly staff. Good service from the concierge and bell boys. Nice buffet style breakfast. Large room with comfortable bed.

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘mag47’. Thank you for taking the time to write on ‘tripadvisor. We are delighted to read that you had a great overall experience with us, which our dedicated TEAM strives to achieve daily. We look forward to welcoming back soon. Kind regards, Jörg Zwinscher General Manager & TEAM More 

Staten Island, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is so unique in its structure. A definite mix of the old and the new. Set in Sandton I was quite pleased to see both country and modern mixed together to bring out a good composition. Though some of the facilities are old, the maintenance covers most of the lapses.

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Ftenny F’. Your comments on ‘tripadvisor’ are appreciated. How wonderful that you found our hotel to be very unique, which we believe our beautiful gardens contribute to. However, we are not quite sure which facilities you are referring to being old? We look forward to welcoming back soon. Kind regards, Jörg Zwinscher General Manager & TEAM More 

Kathu, South Africa
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

The hotel can satisfy all types of travelers and every travelers' needs, whether business, shopping, night life seeker or all, this hotel can cater for all that. The staff is very professional, friendly, informed and most very helpful. The free shuttle to the nearby places around the hotel tops it all. The night life is lively and safe, with all... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘nathi n’. Thank you for taking the time to write on ‘tripadvisor’. Your feedback, especially about our STAFF, is greatly appreciated and we are pleased to read that your all round experience was such a positive one. We look forward in welcoming you back again. Kind regards, Jörg Zwinscher General Manager & TEAM More 

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