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Protea Hotel Balalaika Sandton

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20 Maude Street | Sandown, Sandton 2196, South Africa
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Protea Hotel Balalaika Sandton
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Protea Hotel Balalaika Sandton
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630 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (174)
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1 review
4 of 5 stars Reviewed yesterday NEW

As it was our first time at this hotel, we had no idea what to expect. My husband remembered it as quite an upmarket hotel but he had visited it a long time ago. We were pleasantly surprised to find an oasis in the middle of Sandton with real old school charm. What a pleasure to stay here. I love... More 

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Lusaka, Zambia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Lovely building and ambience. Located very near Sandton City Mall. Hotel is quite big with plenty rooms...and that's were I had a problem. Front desk staff are somewhat friendly and professional, but overwhelmed. I didn't really feel at home from the interaction with staff. We had the unpleasant experience of lining up for a breakfast seat. It was a well... More 

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Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Great, great location. It was literally next door to where I was getting my business done, so I could sleep in a bit in the mornings. Simple, functional furnishings. Short walk to the Sandton City Mall; there are also street stalls selling very nice souvenirs just outside the walls. Very efficient room service even if the food wasn't so great.... More 

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Cape Town
Level Contributor
160 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is walking distance from Sandton City and is pretty well located. Rooms are fine, clean and have all the facilities that you might want. So, all in all, it scores as a good business hotel...with a decent desk for work, as well. I can't give the place 5 stars because the distance between my room and reception is... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Harrythedog888’. Thank you for taking the time to write your feedback on ‘tripadvisor’. How wonderful that your all round stay was such an enjoyable one for you and that you found our hotel beautiful. Our décor style is Colonial/English, which we believe, creates a more welcoming/homely ambience; not to forget our 2 beautiful gardens. Many of our valued GUESTS... More 

Cape Town Central, South Africa
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Visiting Gauteng is daunting for many but being at Balalaika gave us a sense of quiet while in the buzz of the City of Gold. The reception areas are good! Reception staff are attentive and we are particularly grateful for the assistance and recommendations by the Manager, Michael. He went the extra mile to make our stay a pleasant one.... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Isiphiwo’. Your feedback on ‘tripadvisor’ is much appreciated. We thank you for your constructive feedback and would like to apologize for the disappointment caused. Please be assured that your concerns have been addressed with the relevant departments, who have taken action to rectify these shortcoming. – We are delighted about your compliments and we will certainly congratulate Lawrence, Michael,... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Bedroom door was broken i couldn't even lock it and after i reported it nothing was done. Decor is outdated and the general maintenance is poor. The Hotel has definitely deteriorated since my last visit.

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘yolandis55’. Your comments on ‘tripadvisor’ refer. How sad that your stay seemed to be such a disappointing one since your last visit. As you might know our hotel is 63 years old and in keeping with the ‘little bit of country in the heart of Sandton’ theme, we have opted to keep the more traditional décor throughout the hotel,... More 

Harare, Zimbabwe
Level Contributor
16 reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel looked exactly like the pictures posted on their website! It is a beautiful hotel with a lovely and peaceful garden. Clean and elegant. All the staff were friendly and helpful and even checked us in early. The buffet breakfast was great, with a huge variety. The only thing was that our room was towards the back of the... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘SerenKaytin7’. Thank you for taking the time to write your feedback on ‘tripadvisor’. How wonderful that your all round stay was such an enjoyable one for you and that you found our hotel beautiful. Our décor style is Colonial/English, which we believe, creates a more welcoming/homely ambience; not to forget our 2 lovely gardens. Many of our valued GUESTS... More 

Milton Keynes, United Kingdom
Level Contributor
44 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have visited the Balalaika many times for dinners and meetings on visits to South Africa, but had never stayed there before because my business is usually in other parts of the city. It will be my hotel of choice for future visits to Sandton. The Balalaika is an older hotel that maintains traditional, high standards of customer service. I... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Ian T’. Thank you for taking the time to write on ‘tripadvisor’. Your feedback is very much appreciated and we are so pleased that you will be returning. We look forward in welcoming you back to our ‘Balalaika Family’. Please feel free to contact Christine, our GUEST Relations Manager (christine@balalaika.co.za) for any future assistance. Kind regards, Jörg Zwinscher General... More 

Hilton, South Africa
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Balalaika is situated opposite the Stock Exchange and close to Sandton City and the Gautrain which has rapid service to and from the International Airport. However, unlike other Hotels in the vicinity it is unique and has the most beautifully appointed gardens and grounds in the centre of it's buildings with two crystal clear pools. Ideal to relax after... More 

Was this review helpful? Yes 1
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘AMBER830’. Thank you for taking the time to write on ‘tripadvisor’ and for your kind feedback. Yes, our hotel is very unique and not at all like the modern high-rise hotels. We pride ourselves in still having that ‘old world charm’ which still seems to appeal many of our valued GUESTS. How wonderful to read that you enjoyed our... More 

Stockholm, Sweden
Level Contributor
69 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I chose this hotel because it was conveniently located, but will come back because of what it offered. A really super, comfortable room with all the trimmings; a nice pool; great security; attentive staff; fantastic breakfast. This wasn't the cheapest on offer but it was very good value for money.

Was this review helpful? Yes 1
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Elisabeth201412’. Your kind words on ‘tripadvisor’ are much appreciated. Thank you for taking the time to do so. It is wonderful to read that your all round experience was such a positive one. We look forward in welcoming you back again soon. Kind regards, Jörg Zwinscher General Manager & TEAM More 

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