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Protea Hotel Balalaika Sandton

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20 Maude Street | Sandown, Sandton 2196, South Africa
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1 room 1 guest
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Protea Hotel Balalaika Sandton
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637 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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Nairobi
Level Contributor
74 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed yesterday NEW

My stay here was ok. I have to stay that the bell man is very friendly, and so are the drivers, quick to assist and very helpful. The rooms are just ok. The showers are excellent with excellent shower power, beds are good- I had a good nights sleep. There is free wifi which is good, but the rooms could... More 

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Havana, Cuba
Level Contributor
128 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I had checked into the HILTON last night but the general ambience drove me to change my lodgings to Balalaika and I am glad I did. From the minute I talked to the two ladies at the reception (what a difference!) and during my stay at the hotel, I was thoroughly satisfied with this hotel, it is truly a romantic... More 

Was this review helpful? Yes 1
Greve, Denmark
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The Balalaika sandton hotel is not yet quite up to standard for a Protea Hotel, and you won't be able to benefit from being a Marriott Gold Elite member. The rooms are quite worn down, but the bathrooms are newly renovated. The hotel has two garden areas each with a nice pool and bar services. In general, the service is... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Alex-the-1-and-only’. Your comments on ‘tripadvisor’ refer. Thank you for your praise about our friendly and service minded STAFF and our hotel atmosphere. As you might know our hotel was established in 1948 and in keeping with the ‘little bit of country in the heart of Sandton’ theme, we have opted to keep the more traditional décor throughout the hotel,... More 

London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I regulalry travel to Johannesburg for business and usually stay at other hotels but on this occasion they were fully booked so I booked the Protea as it is literally opposite my office so seemed a good option. Unfortunately upon check in I was told my room would not be ready for a number of hours and there was nothing... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Chris C’. Your comments on ‘tripadvisor’ refer. It is very important for us to make all our valued GUESTS feel at home and welcome, plus strive to offer the best GUEST service at all times; it is therefore very sad to read that it that your experience with us, seemed to have been such a disappointing one. Please could... More 

Chicago, Illinois
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

If you look up "average" in the dictionary you'd likely find this hotel. Located within walking distance to Nelson Mandela Square and the Sandton Convention Center, this hotel should be a top choice for travelers to the area. But the number of new, flashy properties springing up all around it means that this hotel's days are likely numbered unless a... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘ChiTownLGBTTra’. Thank you for taking the time to write on ‘tripadvisor’. It is wonderful to read that you enjoyed our hospitality. We pride ourselves in being a unique hotel. As you might know our hotel is 63 years old and in keeping with the ‘little bit of country in the heart of Sandton’ theme, we have opted to keep... More 

Montreal
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our last hotel in a 3-week trip and it was the nicest. The room was very clean, the staff very professionnal. When we got in the room, I was disappointed to see it had a double bed when on booking, I had asked for twin beds. However, I called reception and in 5 minutes they were able to... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Shaida51’. Thank you for the wonderful review on ‘tripadvisor’. How wonderful that you found our STAFF to be professional, friendly and helpful. We are pleased to read that your room concern was rectified immediately. Our breakfast buffet is one of the most popular in the Sandton area and we believe it to be value for money, as it offers... More 

Level Contributor
5 reviews
4 of 5 stars Reviewed 4 weeks ago

As it was our first time at this hotel, we had no idea what to expect. My husband remembered it as quite an upmarket hotel but he had visited it a long time ago. We were pleasantly surprised to find an oasis in the middle of Sandton with real old school charm. What a pleasure to stay here. I love... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear Carmelita O Thank you for taking the time to place your positive feedback on your stay at our Hotel. It is always a pleasure to hear such lovely comments on our Hotel. I am aware of the problem that we experienced with cold water but we have addressed this with our plumbers who are currently busy with ensuring that... More 

Lusaka, Zambia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Lovely building and ambience. Located very near Sandton City Mall. Hotel is quite big with plenty rooms...and that's were I had a problem. Front desk staff are somewhat friendly and professional, but overwhelmed. I didn't really feel at home from the interaction with staff. We had the unpleasant experience of lining up for a breakfast seat. It was a well... More 

Was this review helpful? Yes 1
Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear bmiLambo Thank you for your valued feedback on your stay at our Hotel. I am sorry to hear that you felt that our STAFF were not what you expected and I assure you that I will address my STAFF once again on their interaction with our valued GUESTS. I am fully aware that you and many of our other... More 

Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Great, great location. It was literally next door to where I was getting my business done, so I could sleep in a bit in the mornings. Simple, functional furnishings. Short walk to the Sandton City Mall; there are also street stalls selling very nice souvenirs just outside the walls. Very efficient room service even if the food wasn't so great.... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear Odeheba Your positive feedback is truly appreciated. I am sorry that you found the ribs and room service not to your satisfaction, may I suggest that in future you bring this to a Manager’s attention so that remedial action can be taken. I have noted your various points and I will discuss them with the various departments to ensure... More 

Cape Town
Level Contributor
163 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed July 23, 2015

The hotel is walking distance from Sandton City and is pretty well located. Rooms are fine, clean and have all the facilities that you might want. So, all in all, it scores as a good business hotel...with a decent desk for work, as well. I can't give the place 5 stars because the distance between my room and reception is... More 

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Balalaika_Management, General Manager at Protea Hotel Balalaika Sandton, responded to this review

Dear ‘Harrythedog888’. Thank you for taking the time to write your feedback on ‘tripadvisor’. How wonderful that your all round stay was such an enjoyable one for you and that you found our hotel beautiful. Our décor style is Colonial/English, which we believe, creates a more welcoming/homely ambience; not to forget our 2 beautiful gardens. Many of our valued GUESTS... More 

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