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Hilton Sandton

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138 Rivonia Road, Sandton 2196, South Africa
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Hilton Sandton
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Hilton Sandton
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650 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
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    (159)
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Johannesburg, South Africa
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed yesterday NEW

I stayed at this hotel last week on a business trip with 3 other colleagues. At check in at 6pm the rooms were not ready, and the Front desk staff appeared like they are not confident in what they were doing. Somewhat inexperienced. We had to go find a waiter at the bar who did not even worry about the... More 

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Washington, DC, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent. Clean rooms, great location, next to Nelson Mandela Square. It is a Manhattan in Johannesburg truly. Breakfast is unbelievable with both continental, African and Asian dishes. Brazilian styled juice drink daily with breakfast. Shuttle to train and bus stations. Several hotels and restaurant around this opulent high-class neighborhood. Pretoria is within 30 minutes on a train ride and the... More 

Review collected in partnership with Hilton Hotels & Resorts

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vereeniging, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

the food was nice and they were very helpful in everything we asked, it's just that before our arrival the hotel didn't make sure or verufy if we were somkers/ non smokers because that spoiled our night but everything else was good

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Istanbul, Turkey
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Pros: - very good location, in a posh neighborhood. - walking distance to the nelson mandela square. - very friendly staff - rooms are just perfect, I've updated to a large suit room. - car park is convinient - great breakfast - great japanese restaurant Cons: - car park is not free :) which should be..

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Luxmi M, Manager at Hilton Sandton, responded to this review

Dear Hasanuner71 Warm greetings from the Hilton Sandton!>> Thank you so much for your wonderful comments about our hotel. it was very rewarding for us to have read that you left the hotel completely satisfied. Your review is a true motivation for all of our team members to provide the best possible service that they can as it... More 

London, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a week in SA (Jo'burg) and stayed here. Staff across the entire hotel were without doubt, incredibly great. From concierge to front desk, housekeeping to catering, security and all hotel staff in between... Super accommodating and the room was top notch with good room service. Would recommend the Soweto tour as well which can be booked at the front... More 

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Luxmi M, Manager at Hilton Sandton, responded to this review

Dear Ev M, Warm greetings from the Hilton Sandton! We are thrilled to have read your review that you enjoyed our hotel and services during your stay. Learning how our guests enjoyed our service brings tremendous excitement for our team to push ourselves further to continuously improve. We have shared your breakfast feedback with executive chefs for their review and... More 

Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel is nicely located and the staff is helpful as you would expect but there seems to be a cockroach problem - however, I have to admit that my friend who stayed in another room did not see any cockroaches. Over all conditions were clean and I stayed in one of the newly renovated rooms. The hotels accomodating to... More 

Review collected in partnership with Hilton Hotels & Resorts

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Luxmi M, Manager at Hilton Sandton, responded to this review

Dear Jacek R, Thank you for the time you took to review the hotel and advise us of your experience while staying with us. The heading of your review is alarming and very disappointing. Please accept my most sincere apology. I assure you this matter is absolutely unacceptable and has raised highest alerts. To put you and other readers’ minds... More 

Henley-on-Thames, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The first impression of the Hilton in Sandton, South Africa, is "shabby." Well, not quite shabby, but pretty close. Some parts of the interior common areas look very good, even above average for a large chain hotel in the mid-range. The lobby area, bar, restaurant, and corridors are all in decent shape and mostly very comfortable. But step outside the... More 

Was this review helpful? Yes 1
Luxmi M, Manager at Hilton Sandton, responded to this review

Dear Michael F, Thank you for your review and dedicating your time to rate us. And while you viewed our hotel as Good not Great, your kindness and thoughtful comments allow us to monitor and improve our service standards continuously. We have shared your feedback with department heads for their review. Saying this, we are happy to have read that... More 

Istanbul, Turkey
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 3 weeks ago

The Hotel is not the youngest of age but in generell we had a very interesting experience, one thing you need in SA id patience service is not number one as it is in Dubai. If you order something from housekeeping or at the bar make sure to ask twice as it might have been forgotten or out of 20... More 

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Luxmi M, Manager at Hilton Sandton, responded to this review

Dear Flyuptse, Thank you for reviewing our hotel for future tripadvisor.com travellers. We are sorry to hear that you found the service at the Hilton Sandton slower compared to the hotels in Dubai. Saying this, we are happy to hear that you still found them to be helpful and always smiling. Thank you again for sharing your observations. We are... More 

Middlewich, United Kingdom
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First trip to South Africa in 12 years so I didn't really have a clue where to stay and picked the Hilton for brand reputation and a relatively central location to where I needed to visit. I contact them ahead of my trip and booked a pick up from the airport which, as I was arriving late in the evening,... More 

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Luxmi M, Manager at Hilton Sandton, responded to this review

Dear Moley_1958, Thank you for taking the time to post a review on TripAdvisor for future travellers It was pleasing to hear that your first trip to South Africa in 12 years was spent at the Hilton Sandton and you found it to be at a good location with very helpful staff. That said, thank you for your comment about... More 

MUMBAI, India
1 review
3 of 5 stars Reviewed 3 weeks ago

first of all no free internet in rooms which becomes a big problem for business travellers. had to pay zar 170 for 24 hrs. inspite of requesting that i am a hilton honours member it was not granted. the hotel is at a good location. the other nearby hotels were offering free internet. also hilton did not offer a welcome... More 

Review collected in partnership with Hilton Hotels & Resorts

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