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The Capital 20 West

20 West Road South | Morningside, Sandton 2196, South Africa (Formerly 20 West Executive Apartments & Hotel)
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The Capital 20 West
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A recent review
4 of 5 stars reviewed 2 weeks ago
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92 reviews from our community

Traveler rating
    30
    36
    12
    9
    5
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14
10
8
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Enjoyed my 2 weeks stay, excellent toilets and house keeping. Cultured/Enlightened PR Manager (Emile). Occasional billing misunderstanding from restaurant and Reception. Timely transportation to the Sandton shopping center and train station. Highly mannered chef. The services are very good and satisfactory. Mohammed Kabiru Yahaya.

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New Delhi, India
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Not a good stay , wifi is pathetic and hotel staff is not at all cordial, moreover we felt cheated by opting for a safari from the Hotel staff, i don't recommend this Hotel at all, Breakfast is ok but not many options are there

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2 reviews
5 of 5 stars Reviewed 2 weeks ago

I have visited this hotel for my own leisure and for business meetings and they have surpassed my expectations. The service and facilities at this hotel is superb! Management at the hotel is extremely helpful! I highly recommend this hotel for both conference and leisure visits!

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Kampala, Uganda
Top Contributor
58 reviews 58 reviews
24 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 25, 2015

I stayed here two nights while on business in JHB. My room was upgraded so I got an apartment complete with a dishwasher & the cooking woks - I only wish that I had stayed longer. I was a little disappointed with the food though. On the first night - I was told it was Braai, there was a flyer... More 

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Harare Province, Zimbabwe
1 review
4 of 5 stars Reviewed March 24, 2015

I liked the place particularly the gym and also, the surroundings that are generally quiet. The staff members were very friendly and offered assistance promptly. The check-in process did not meet my expectations due to a mix-up that happened been Capital Empire and Capital 20 West. I was made to wait for close to and hour at Capital Empire before... More 

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Harare, Zimbabwe
2 reviews
5 of 5 stars Reviewed March 18, 2015

We stayed with my family in a 2 bedroom apartment. The apartments are beautifully furnished with all luxurious items you expect in a 5 star hotel. The easy of access to Sandton City makes it a great location to stay. My family loves to stay at this hotel.

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Perth, Australia
1 review
4 of 5 stars Reviewed March 6, 2015

The Capital 20 West is immaculate and spotless. i liked the place though i stayed for two nights. The WIFI require minor adjustments to be able to connect without requiring assistance.The only one negative thing about the rooms was the 'noise making bed' during the 'happy hour' but otherwise this is a fantastic place to stay.

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Cape Town Central, South Africa
Top Contributor
105 reviews 105 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 27, 2015

There is a new team on board at 20 west and it is mostly good news. They started the week with a cocktail evening to welcome the new GM and it was great. To find and experience people such as Emile and Adrian in today's busy lifestyle is great. The area manager is still growing on me as with the... More 

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New York City, New York
Top Contributor
92 reviews 92 reviews
15 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed February 18, 2015

The Capital 20 West is a terrific hotel with spacious rooms, great amenities and a reasonably-priced restaurant. The only downside, from my experience, was the distance from the train/restaurants at the Sandton Mall/Mandela Square. Front desk staff were exceptionally helpful and polite, and I would stay here again (knowing that it's not walking distance to anything of note).

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Cape Town, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2015

I recently stayed at my home away from home. On this occasion I left my laptop in the room on the day of my departure. I was successfully able to collect this laptop from reception a few hours later. These are the experiences that restore your faith in people with integrity.

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