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Protea Hotel Hatfield

3.0 of 5
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1141 Burnett Street, Pretoria 0083, South Africa
Protea Hotel Hatfield
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Ranked #34 of 68 Hotels in Pretoria
A recent review
3 of 5 stars Reviewed November 15, 2014
Jansteve_12 Somerset West, South Africa
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57 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Protea Hotel Hatfield
See the most recent reviews
Somerset West, South Africa
Contributor
20 reviews 20 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 15, 2014

The hotel is situated at 1141 Burnett Street Hatfield Pretoria and is very new and modern. When I parked on the second deck there was no indication where the Reception is. I was welcomed warmly and helped very quickly. My room 435 was at the end of the passage and the lift work with your room card for security. The... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Jansteve_12, Thank you for taking time to share your experience with us. We take the good with the bad and appreciate all your comments. Our goal at Protea Hotel Hatfield is to always provide a comfortable, convenient and secure environment for all our GUESTS and I’m very pleased to see that you appreciated our friendly STAFF and that you... More 

Dar es Salaam, Tanzania
Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 18, 2014

Despite booking a room way in advance, I was checked in to a small room with two small beds unevenly made! Though I was tired from a round trip in Jo'burg and later to Pretoria, I was kept waiting for over 30minutes while they prepared my room!i was informed that my room was ready but on getting there, nothing had... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear magdalene l, Thank you for providing us with detailed feedback after your recent stay with us. It is highly valued and much appreciated. It is very disappointing that we did not meet your expectations and fell short in facilitating your requirements. I can assure you that our GUESTS are our number one priority and meeting their requests is a... More 

East London, South Africa
Contributor
20 reviews 20 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 17, 2014

The welcome from Mpho at the front desk was excellent and the service we received from all staff at the reception area was very good. The hotel shuttle service was also very good and Jacob proved to be very helpful to us. However my room on the 6th floor was incredibly noisy at night. The temperature throughout the hotel was... More 

Was this review helpful? Yes 1
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear ChristopherDHarper, Thank you for taking the time to review us after your recent stay at Protea Hotel Hatfield, we appreciate all of your comments! We are delighted to see that you experienced our unique service culture first hand and thank you for pointing out the friendliness of Mpho and our front office TEAM. Your comment regarding the noise, lights... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 14, 2014

I expected something different: a modern hotel in vibrant environment, frequented by students. Not quite: a rather aging facility in a seedy neighborhood. More car guards than students. Service not particularly good. No one offered coffee or tea or even said good morning at breakfast. Breakfast room hardly qualifies as restaurant. Overpriced.

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Marius K, Thank you for taking the time to write the above review during your last stay at our establishment. It brings us great displeasure to hear that your stay was anything but satisfactory and that we did not meet your expectations. Our hotel is situated in the trendy and upmarket heart of Hatfield and the University of Pretoria... More 

Tzaneen, South Africa
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 6, 2014

Very professional staff. Charles and Eskia positive attitude and well informed about their business. Situated near the Gautrain station with free shuttle services. Close to restaurants and free wifi with good reception in the rooms Priced fairly. Free parking

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear HenkvanZyl, We are beyond thrilled to receive such wonderful feedback on your recent stay with us. Protea Hotel Hatfield prides itself in the quality of our service and the friendliness of our STAFF, we take on everything with a ‘can do’ attitude, striving to make our valuable GUESTS feel as comfortable as possible, it is fulfilling to hear that... More 

Maputo
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 30, 2014

A small hotel in the heart of Hatfield. Reading previous reviews, I was concerned about my stay there. Some of the concerns where about security..... about this no problem. Second about the noisy bars.... its was not a problem also. Only concern was about the room size... to small. If you want to stay central near the university, easy way... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear JosePepeMaputo, We are extremely delighted to receive such wonderful feedback on your recent stay with us. Our goal at Protea Hotel Hatfield is to always provide a comfortable, convenient and secure environment for all our GUESTS and I’m very pleased to hear that you enjoyed what we had to offer. Security is of the utmost importance to us and... More 

Novosibirsk, Novosibirsk, Russia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 29, 2014

Resided at the Hatfield center close to amenities and University. No inflicted services, very tasteful environment without any exaggerations, feeling at home. Good breakfasts, restaurant, laundry services. Many nice details such as batroom accessories, Gideons. Fashioned well.

Was this review helpful? Yes 1
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear bob231_red, We are beyond thrilled to receive such wonderful feedback on your recent stay with us. As part of the Protea Hotel group one of our principles is to provide the best GUEST service to all our GUESTS at all times and always endeavour to make all our GUESTS feel at home. We are delighted that you have commented... More 

Harare, Zimbabwe
Top Contributor
58 reviews 58 reviews
36 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 15, 2014

For a three star hotel its a very nice place ....the staff are very very friendly and always smile and are very pleasant... the hotel is conveniently located with a lot of restaurants around...if you taking the gautrain its about an 8 minute walk if you don't mind stretching your legs...the neighbourhood is safe too. Great Wifi and great breakfast... More 

Was this review helpful? Yes
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear RamsaySh We are extremely delighted to receive such wonderful feedback on your recent stay with us. Protea Hotel Hatfield pride itself in the quality of the service and the friendliness of our STAFF, we are always equipped with a ‘can do’ attitude making our valuable GUESTS feel as comfortable as possible. Our location enhances the overall traveling experience due... More 

Atlanta, Georgia
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 19, 2014

This hotel is nice and safe with very good wifi. The room was always clean and neat and the Staff were all friendly and courteous. This is my second stay in Hatfield with my last stay in another hotel. Although the Protea was a older hotel than the previous hotel I stayed in the Protea was a much better experience.

Was this review helpful? Yes
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear LMMUTTER, We are extremely delighted to receive such wonderful feedback on your recent stay with us. Our goal at Protea Hotel Hatfield is to always provide a comfortable, convenient and secure environment for all our GUESTS' and I’m very pleased to hear that you enjoyed what we had to offer. Your positive feedback in regards to the TEAM and... More 

East London, Eastern Cape, South Africa
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 22, 2014

Clean rooms, friendly staff and courteous service. Increased security to the rooms ensures safety as one has to fetch guests downstairs and need to use access card on the elevators. Wide selection of food on the evening buffet and also for breakfast. Excellent WiFi service.

Was this review helpful? Yes
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Toyota N, We are extremely delighted to receive such wonderful feedback on your recent stay with us! Protea Hotel Hatfield pride itself in the quality of the service and the cleanliness of our hotel. It is a great achievement for us to have ticked so many boxes during your stay. The hotel STAFF is always equipped with a ‘can... More 

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