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Protea Hotel Hatfield

3.0 of 5
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1141 Burnett Street, Pretoria 0083, South Africa
Protea Hotel Hatfield
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Ranked #32 of 70 Hotels in Pretoria
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69 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A clean, comfortable hotel with courteous staff but be aware that its location will mean you get an authentic African City experience In the street outside of the hotel the lawless mini bus taxis seem to have even less regard for rules of the road than in the rest of South Africa. Then you navigate around the parking attendants who... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Charles H, Thank you so much for taking the time out to write the above review, your feedback is highly appreciated. Protea Hotel Hatfield STAFF puts a high price on providing quality service with a friendly attitude whilst creating a comfortable environment for all our GUESTS, it is fulfilling to hear that your interaction with the STAFF made you... More 

Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for 2 weeks while visiting the area. The entire staff was exceptional. I would highly recommend staying here if you are visiting the area. The only complaint, is that the village is located right next door to the hotel, so loud music from the local bars and college hangout can be heard, unless you are... More 

Was this review helpful? Yes
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear dhuebner3, We are beyond thrilled to receive such wonderful feedback on your recent stay with us. We are delighted to hear that our location suited your needs, we do believe that the surrounding amenities and safe environment add value to our GUESTS overall experience. Protea Hotel Hatfield prides itself in the quality of our service and the friendliness of... More 

Ottawa, Canada (YOW)
Level Contributor
87 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed June 19, 2015

I was here for one night only on a business trip. Good: location is excellent. There is a small shopping mall across from the hotel and the street is lined with restaurants. Excellent: the hotel restaurant service is exceptionally friendly and professional. The breakfast selections are more than adequate including eggs made to order. Could be better: the rooms are... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Seat13F, We are beyond thrilled to receive such wonderful feedback on your recent stay with us. We are delighted to hear that our location suited your needs, we do believe that the surrounding amenities and safe environment add value to our GUESTS overall experience. Protea Hotel Hatfield STAFF puts a high price on providing quality service with a friendly... More 

2 reviews
5 of 5 stars Reviewed June 16, 2015

We arrived at about 225pm and our room wasn't quite ready. After many years in hospitality, I understand this so it wasn't an issue. We were shown to a private lounge area by a very friendly and helpful receptionist and offered Tea or Coffee. Fifteen minutes later she came to fetch us and showed us to our room. The room... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear 40361, Thank you for taking time to share your experience, we are thrilled to receive such wonderful feedback on your recent stay with us. Protea Hotel Hatfield prides itself in the quality of our service and the friendliness of our STAFF, we take on everything with a ‘can do’ attitude, striving to make our valuable GUESTS feel as comfortable... More 

Pretoria, South Africa
1 review
5 of 5 stars Reviewed June 13, 2015

Your overall the hotel is very clean although the hotel itself is situated on a noisy place, it need the sound proof in rooms as the area is like having many pubs around it, then the client will go to the pub but when he goes back to the hotel he need the quietness.

Review collected in partnership with this hotel

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear malemaadutje, Thank you so much for taking the time out to write the above review, your feedback is highly appreciated. Although we have taken measures to reduce or eliminate the noise levels in the rooms facing Hatfield Square by means of double glazed windows, it has the potential to disturb light sleepers. On the odd occasion when a GUEST... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 9, 2015

The Hotel is just average, the rooms are small it's like you in a prison cell. The restaurant position is bad when are booked in the rooms on the third if not fourth floor you'll have to pass through the restaurant area to get in the lifts when going or coming..

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Mondli K, Thank you for taking the time to write the above review on your last stay at our establishment. We are sorry that you did not find our standard rooms sufficient in regards to space. Our standard rooms are our entry level rooms and offer a well-appointed space with everything a GUEST might need. If our standard rooms... More 

Travelers are raving about these Pretoria hotels

1 review
4 of 5 stars Reviewed May 31, 2015

My family and I usually stay at a different hotel within the Hatfield area but on this trip we thought a change might be nice. On arrival we were greeted by a very friendly front office staff member who helped us checkin. The rooms were very clean and tidy . On closer inspection we found that our TV was not... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear CarolC, Thank you for taking time to share your experience with us. We take the good with the bad and appreciate all your comments. Protea Hotel Hatfield STAFF puts a high price on providing quality service with a friendly attitude, it is fulfilling to hear that your interaction with the STAFF made you feel at home and resulted in... More 

KwaZulu-Natal, South Africa
1 review
5 of 5 stars Reviewed May 27, 2015

The hotel is clean and welcoming was really good as well as the staff was pro-active. I really enjoyed my stay and will definitely come back again and suggest this Hotel to all my colleagues and friends.

Was this review helpful? Yes
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Shaz99791, Thank you for taking time to share your experience, we are thrilled to receive such wonderful feedback on your recent stay with us. Protea Hotel Hatfield prides itself in the quality of our service and the friendliness of our STAFF, we take on everything with a ‘can do’ attitude, striving to make our valuable GUESTS feel as comfortable... More 

Kathu, South Africa
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 18, 2015

The hotel is very close to everything you might need as a young at heart traveler with an open mind, the night life is hectic and you have so many choices. If you are enough of exploring Hatfield, you maybe want to quickly go else where and come back, Jozi or Centurion or Pta central, Gautrain is a five steps... More 

Was this review helpful? Yes
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Nathi n, Thank you for taking the time to write the above review on your last stay at our establishment. We are delighted to hear that our location suited your needs, we do believe that the surrounding amenities, restaurants and nightlife establishments add value to our hotel and we are happy that you were able to soak up the... More 

Bloemfontein, South Africa
1 review
5 of 5 stars Reviewed May 15, 2015

I had to visit Pretoria for business and was booked in at Protea Hotel Hatfield for 4 days. I travel often and stay at different hotels. The staff here is so kind and my room were very clean. I really enjoyed my stay! Thanks

Was this review helpful? Yes
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear FrqTraveller2015, Thank you so much for taking the time out to write the above review, your feedback is highly appreciated. Protea Hotel Hatfield prides itself in the quality of our service and the friendliness of our STAFF, we take on everything with a ‘can do’ attitude, striving to make our valuable GUESTS feel as comfortable as possible. Our goal... More 

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