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Protea Hotel Hatfield

3.0 of 5
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1141 Burnett Street, Pretoria 0083, South Africa
Protea Hotel Hatfield
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Ranked #32 of 70 Hotels in Pretoria
A recent review
4 of 5 stars reviewed 2 weeks ago
Seat13F Ottawa, Canada (YOW)
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67 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ottawa, Canada (YOW)
Level Contributor
86 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was here for one night only on a business trip. Good: location is excellent. There is a small shopping mall across from the hotel and the street is lined with restaurants. Excellent: the hotel restaurant service is exceptionally friendly and professional. The breakfast selections are more than adequate including eggs made to order. Could be better: the rooms are... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Seat13F, We are beyond thrilled to receive such wonderful feedback on your recent stay with us. We are delighted to hear that our location suited your needs, we do believe that the surrounding amenities and safe environment add value to our GUESTS overall experience. Protea Hotel Hatfield STAFF puts a high price on providing quality service with a friendly... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

We arrived at about 225pm and our room wasn't quite ready. After many years in hospitality, I understand this so it wasn't an issue. We were shown to a private lounge area by a very friendly and helpful receptionist and offered Tea or Coffee. Fifteen minutes later she came to fetch us and showed us to our room. The room... More 

Was this review helpful? Yes
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear 40361, Thank you for taking time to share your experience, we are thrilled to receive such wonderful feedback on your recent stay with us. Protea Hotel Hatfield prides itself in the quality of our service and the friendliness of our STAFF, we take on everything with a ‘can do’ attitude, striving to make our valuable GUESTS feel as comfortable... More 

Pretoria, South Africa
1 review
5 of 5 stars Reviewed 3 weeks ago

Your overall the hotel is very clean although the hotel itself is situated on a noisy place, it need the sound proof in rooms as the area is like having many pubs around it, then the client will go to the pub but when he goes back to the hotel he need the quietness.

Review collected in partnership with this hotel

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear malemaadutje, Thank you so much for taking the time out to write the above review, your feedback is highly appreciated. Although we have taken measures to reduce or eliminate the noise levels in the rooms facing Hatfield Square by means of double glazed windows, it has the potential to disturb light sleepers. On the odd occasion when a GUEST... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The Hotel is just average, the rooms are small it's like you in a prison cell. The restaurant position is bad when are booked in the rooms on the third if not fourth floor you'll have to pass through the restaurant area to get in the lifts when going or coming..

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Mondli K, Thank you for taking the time to write the above review on your last stay at our establishment. We are sorry that you did not find our standard rooms sufficient in regards to space. Our standard rooms are our entry level rooms and offer a well-appointed space with everything a GUEST might need. If our standard rooms... More 

Travelers are raving about these Pretoria hotels

1 review
4 of 5 stars Reviewed 4 weeks ago

My family and I usually stay at a different hotel within the Hatfield area but on this trip we thought a change might be nice. On arrival we were greeted by a very friendly front office staff member who helped us checkin. The rooms were very clean and tidy . On closer inspection we found that our TV was not... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear CarolC, Thank you for taking time to share your experience with us. We take the good with the bad and appreciate all your comments. Protea Hotel Hatfield STAFF puts a high price on providing quality service with a friendly attitude, it is fulfilling to hear that your interaction with the STAFF made you feel at home and resulted in... More 

KwaZulu-Natal, South Africa
1 review
5 of 5 stars Reviewed May 27, 2015

The hotel is clean and welcoming was really good as well as the staff was pro-active. I really enjoyed my stay and will definitely come back again and suggest this Hotel to all my colleagues and friends.

Was this review helpful? Yes
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Shaz99791, Thank you for taking time to share your experience, we are thrilled to receive such wonderful feedback on your recent stay with us. Protea Hotel Hatfield prides itself in the quality of our service and the friendliness of our STAFF, we take on everything with a ‘can do’ attitude, striving to make our valuable GUESTS feel as comfortable... More 

Kathu, South Africa
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 18, 2015

The hotel is very close to everything you might need as a young at heart traveler with an open mind, the night life is hectic and you have so many choices. If you are enough of exploring Hatfield, you maybe want to quickly go else where and come back, Jozi or Centurion or Pta central, Gautrain is a five steps... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Nathi n, Thank you for taking the time to write the above review on your last stay at our establishment. We are delighted to hear that our location suited your needs, we do believe that the surrounding amenities, restaurants and nightlife establishments add value to our hotel and we are happy that you were able to soak up the... More 

Bloemfontein, South Africa
1 review
5 of 5 stars Reviewed May 15, 2015

I had to visit Pretoria for business and was booked in at Protea Hotel Hatfield for 4 days. I travel often and stay at different hotels. The staff here is so kind and my room were very clean. I really enjoyed my stay! Thanks

Was this review helpful? Yes
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear FrqTraveller2015, Thank you so much for taking the time out to write the above review, your feedback is highly appreciated. Protea Hotel Hatfield prides itself in the quality of our service and the friendliness of our STAFF, we take on everything with a ‘can do’ attitude, striving to make our valuable GUESTS feel as comfortable as possible. Our goal... More 

Nelspruit, South Africa
1 review
5 of 5 stars Reviewed May 15, 2015

Service was lovely, food was excellent. The staff treat you like family and you don't feel like you are away from home. The rooms are neat and tidy. I like the lift security system as well. Load shedding is also not a problem at this establishment as there is a generator and the workers are trained to deal with the... More 

Was this review helpful? Yes
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Boobylicious, Thank you for taking time to share your experience, we are elated to receive such wonderful feedback on your recent stay with us. Protea Hotel Hatfield STAFF puts a high price on providing quality service with a friendly attitude, it is fulfilling to hear that your interaction with the STAFF made you feel at home and resulted in... More 

Windhoek
1 review
5 of 5 stars Reviewed May 12, 2015

Your service overall are excellant. The hotel shuttel staff are very polite and friendly and let you feel at home. The overall appiariance of the hotel and rooms are excellant. The frontlin staff is very proffecional and helpfull and we received excellant service.

Review collected in partnership with this hotel

Was this review helpful? Yes
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Barlowms, We are beyond thrilled to receive such wonderful feedback on your recent stay with us. Protea Hotel Hatfield prides itself in the quality of our service and the friendliness of our STAFF, we take on everything with a ‘can do’ attitude, striving to make our valuable GUESTS feel as comfortable as possible, it is fulfilling to hear that... More 

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