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All 68 Pretoria hotels

Protea Hotel Hatfield

3.0 of 5 Hotel   |   1141 Burnett Street, Pretoria 0083, South Africa
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Ranked #31 of 68 Hotels in Pretoria
A recent review
3 of 5 stars Reviewed January 20, 2015
PASM64 Harare, Zimbabwe
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54 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Durban, South Africa
1 review
1 of 5 stars Reviewed 3 days ago NEW

On arrival, the staff at reception was very unpleasant- not a single smile. Staff at the dining area was even worse, they did not want to clear any of the used tables for us to sit for supper, we ended up going to a neighboring restaurant. The next morning the diner staff threatened and harrased me because I took up... More 

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Harare, Zimbabwe
Top Contributor
62 reviews 62 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 20, 2015

The Protea in Hatfield is right on the main shopping street and directly opposite the mall so you couldn't really be more central in Hatfield if you tried. It is also only about 5 minutes from the Gautrain Station so an easy walk though probably not at night if you are carrying luggage. The place is pretty standard Protea fare... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear PASM64, Thank you for taking time to share your experience with us, we appreciate all your comments. We are delighted to hear that our location suited your needs, we do believe that the surrounding amenities and safe environment add value to our GUESTS overall experience. Although we have taken measures to reduce or eliminate the noise levels in the... More 

Nairobi, Kenya
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 31, 2014

Recently travelled to Protea Hotel on a business trip. Great location- walking distance from the train station, and 3 minutes walk to my training venue/ office. Room- small but clean. Food-above average. Ambience-average. Was lucky I didn't travel with my children as I often do. Would have been disappointed. Business trips only!

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear AKatana Thank you for taking time to share your experience with us, we appreciate all your comments. We are delighted to hear that our location suited your needs, we do believe that the surrounding amenities and safe environment add value to our GUESTS overall experience. Our goal at Protea Hotel Hatfield is to always provide a comfortable, convenient and... More 

Pretoria, South Africa
1 review
3 of 5 stars Reviewed December 28, 2014

I stayed at the hotel over the Christmas season and I was disappointed with the conditions. I called an hour and a half early to alert the staff I was on my way but when I arrived I still found someone's used soap in the shower. The shower water was cold in the mornings and the evenings even though the... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear GP2100, Thank you for taking the time to write the above review on your last stay at our establishment. It brings us such great displeasure to hear that your stay was anything but satisfactory. There is no excuse for the poor experience we have delivered and we are truly sorry that we failed to deliver on basic necessities. I... More 

Amstelveen, The Netherlands
Top Contributor
62 reviews 62 reviews
38 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 24, 2014

On the plus side: Location is good: in a safe area with plenty of affordable restaurants and opposite a small shopping mall. Breakfast Buffet offers enough choice for everyone. Rooms with even numbers are quiet as they face sports area. Room is clean and of normal size, choice of pillows. "Minus" is the functioning of the technical equipment: the use... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Karen B, Thank you for taking time to share your experience with us. We take the good with the bad and appreciate all your comments. We are delighted to hear that our location suited your needs, we do believe that the surrounding amenities and safe environment add value to our GUESTS overall experience. GUESTS safety and security is our... More 

Jonesboro, United States
Contributor
12 reviews 12 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2014

This hotel and the staff provided a wonderful experience during my week stay there. It is in close proximity to the local university so there are ample eating establishments both for lunch and dinner. The hotel had a delectable restaurant with fabulous food.

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Glenn M, We are beyond thrilled to receive such wonderful feedback on your recent stay with us. Protea Hotel Hatfield prides itself in the quality of our service and the friendliness of our STAFF, we take on everything with a ‘can do’ attitude, striving to make our valuable GUESTS feel as comfortable as possible, it is fulfilling to hear... More 

Durban
Top Contributor
91 reviews 91 reviews
37 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed December 2, 2014 via mobile

Although hotel is situated very close to try Hatfield Gautrain station, the place was not appropriate for my stay. had a function in Central Pretoria CBD and the location of the hotel was to far for a late night business meeting. Also was disappointed with the check in process as at 16h00 my room was not ready. Only when I... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Shmsy, Thank you for taking the time to write the above review on your last stay at our establishment. It brings us such great displeasure to hear of how your stay was anything but satisfactory. Although we consider our location ideal for travels to Pretoria it is evident that our hotel was too far away for your requirements. It... More 

Somerset West, South Africa
Contributor
18 reviews 18 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 15, 2014

The hotel is situated at 1141 Burnett Street Hatfield Pretoria and is very new and modern. When I parked on the second deck there was no indication where the Reception is. I was welcomed warmly and helped very quickly. My room 435 was at the end of the passage and the lift work with your room card for security. The... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Jansteve_12, Thank you for taking time to share your experience with us. We take the good with the bad and appreciate all your comments. Our goal at Protea Hotel Hatfield is to always provide a comfortable, convenient and secure environment for all our GUESTS and I’m very pleased to see that you appreciated our friendly STAFF and that you... More 

Dar es Salaam, Tanzania
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 18, 2014

Despite booking a room way in advance, I was checked in to a small room with two small beds unevenly made! Though I was tired from a round trip in Jo'burg and later to Pretoria, I was kept waiting for over 30minutes while they prepared my room!i was informed that my room was ready but on getting there, nothing had... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear magdalene l, Thank you for providing us with detailed feedback after your recent stay with us. It is highly valued and much appreciated. It is very disappointing that we did not meet your expectations and fell short in facilitating your requirements. I can assure you that our GUESTS are our number one priority and meeting their requests is a... More 

East London, South Africa
Contributor
20 reviews 20 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 17, 2014

The welcome from Mpho at the front desk was excellent and the service we received from all staff at the reception area was very good. The hotel shuttle service was also very good and Jacob proved to be very helpful to us. However my room on the 6th floor was incredibly noisy at night. The temperature throughout the hotel was... More 

Was this review helpful? Yes 1
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear ChristopherDHarper, Thank you for taking the time to review us after your recent stay at Protea Hotel Hatfield, we appreciate all of your comments! We are delighted to see that you experienced our unique service culture first hand and thank you for pointing out the friendliness of Mpho and our front office TEAM. Your comment regarding the noise, lights... More 

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Additional Information about Protea Hotel Hatfield

Address: 1141 Burnett Street, Pretoria 0083, South Africa
Location: South Africa > Gauteng > Pretoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Protea Hotel Hatfield 3*
Number of rooms: 119
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