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Protea Hotel Hatfield

3.0 of 5
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1141 Burnett Street, Pretoria 0083, South Africa
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Protea Hotel Hatfield
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88 Reviews from our TripAdvisor Community

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Johannesburg, South Africa
1 review
1 of 5 stars Reviewed 4 weeks ago

Room was smelly from the drains in the bathroom. The air con didn't work in the middle of a heatwave (temperatures were over 40 degrees Celsius). On top of that there were people screaming at each other in the corridor ALL night. I would NOT recommend this establishment to anyone. Stay Away!

Helpful?
Thank Tum007
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Tum007, Thank you so much for taking the time out to write the above review, your feedback is highly appreciated. I want to start off by apologising for the smelly drain and for the air-conditioning that did not function properly in your room. Your experience does not reflect the normal level of facilities our GUESTS usually praise us on... More 

Tirana, Albania
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Recently stayed here for a week on business. Hotel staff, especially the morning crew, were friendly and very competent. The room was small but cozy. Hallways were hot and smelled of paint but that was probably due to recent work. For our purposes, the location was excellent. I would strongly consider staying here again when work brings me back this... More 

Helpful?
Thank Mattalbman
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Mattalbman, Thank you so much for taking the time out to write the above review, your feedback is highly appreciated. Protea Hotel Hatfield prides itself in the quality of our service and the friendliness of our STAFF, we take on everything with a ‘can do’ attitude, striving to make our valuable GUESTS feel as comfortable as possible, it is... More 

Everett, Washington
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 28, 2015

Although the staff was very friendly, the location was just average. We were disappointed in the quality of the air conditioner and the bed. It never got really cool in the room. The bed was hard and not comfortable. And the noise level went from OK to loud. We will not stay here again.

Helpful?
Thank Trooper2-12
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Trooper2-12, Thank you for taking the time to write the above review on your last stay at our establishment. Protea Hotel Hatfield prides itself in the quality of our service and the friendliness of our STAFF, we take on everything with a ‘can do’ attitude, thank you for making mention of this. We are sorry to hear that your... More 

Port Shepstone, South Africa
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 11, 2015

rooms are comfortable enough with all the usual amenities. Wi-Fi was a bit dodgy in different parts of the room. At the desk as opposed to around the bed. First morning of breakfast for me was Saturday. Egg frying area was abandoned from time to time making it difficult to be served timeously. This did improve subsequently. Dining area is... More 

Helpful?
Thank vpather
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear vpather, Thank you so much for taking the time out to write the above review, your feedback is highly appreciated. Although our rooms are perceived as small it is big on value and comfort, we are delighted to hear that you appreciated what we had to offer. Please accept our apologies for the WIFI connectivity issues and breakfast tardiness... More 

Johannesburg, South Africa
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 7, 2015 via mobile

In the heart of hatfield Pretoria, this hotel is a great value for money. Clean and spotless, safe parking, comfortable with very safe entry and exit procedures. Smart cards are used in elevators to access rooms. You would certainly not have fear over safety. However, rooms are not equipped with a fridge, paid tv channels are not local channels. Why... More 

Helpful?
Thank Dk T
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Dk T, Thank you for taking time to share your experience with us. We take the good with the bad and appreciate all your comments. Our goal is to always provide a clean, convenient and secure environment for all our GUESTS and I’m very happy to hear that you appreciated what we had to offer. Thank you for making... More 

Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed October 25, 2015

A nice hotel to consider for a short stay. It is close to the transit. I chose it since it was close to my business interest in the Canadian High Commission. Middle of the road hotel with food services on site and close to shopping for other necessities.

Helpful?
Thank DwjTay
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear DwjTay, Thank you so much for taking the time out to write the above review, your feedback is highly appreciated. Our goal is to always provide a clean, convenient and secure environment for all our GUESTS and I’m very happy to hear that you appreciated what we had to offer. Thank you for making mention of our location it... More 

Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 24, 2015 via mobile

I the cente of Hatfield this hotel has been renovated to a high standard. The staff are eager to please the bed ultra comfortable and its walkable to many restaurants around. It has its own safe parking but you can also walk to the Gautrain from here,

Helpful?
Thank Mark G
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Mark G, Thank you for taking time to share your experience, we are thrilled to receive such wonderful feedback on your recent stay with us. We believe that our location and close proximity to Loftus Versfelt, the University of Pretoria, Hatfield Gautrain station and amenities such as restaurant and night life establishments add value to our GUEST experience. Thank... More 

Redlands, California
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed October 15, 2015

I was happy with our hotel and had a quick one night stay here. The rooms were clean and the staff was nice. There were a number of restaurants and clubs within walking distance of the hotel, but I wouldn't feel comfortable walking around by myself at night.

Helpful?
Thank CaseyTheTomcat
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear CaseyTheTomcat, Thank you so much for taking the time out to write the above review, your feedback is highly appreciated. Protea Hotel Hatfield prides itself in the quality of our service and the friendliness of our STAFF, we take on everything with a ‘can do’ attitude, striving to make our valuable GUESTS feel as comfortable as possible, it is... More 

Durban, South Africa
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed October 6, 2015

I really don't know what's with protea hotels and not having porters, another protea hotel and we had to carry our bags on our own after a long trip. 2-3 pm our room still wasn't made yet we had booked a month in advance. At present avoid rooms which are on the construction (Hatfield square) there is also a club... More 

Helpful?
Thank dzikamai
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear dzikamai, Thank you for taking time to share your experience with us. We take the good with the bad and appreciate all your comments. Please accept our apologies for not being offered assistance with your luggage, it definitely does not reflect the usually high level of attentive service we are generally proud to offer our GUESTS. Although the construction... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 29, 2015

The hotel is well situated in Hatfield close to the University and Loftus Versfeld. We stayed over after the rugby match to avoid driving. The hotel rooms are of a good standard as is expected from the Protea group, but this one's rooms are very small and cramped. Yet the layout of the rooms were cleverly done so the overall... More 

Helpful?
Thank Johann F
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Johannf100, Thank you for taking time to share your experience with us. We take the good with the bad and appreciate all your comments. We believe that our location and close proximity to Loftus Versfelt, the University of Pretoria, Hatfield Gautrain station and amenities such as restaurant and night life establishments add value to our GUEST experience. Thank you... More 

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