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Protea Hotel Hatfield

3.0 of 5
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1141 Burnett Street, Pretoria 0083, South Africa
Protea Hotel Hatfield
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Ranked #34 of 69 Hotels in Pretoria
A recent review
4 of 5 stars reviewed 1 week ago
nathi n Kathu, South Africa
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61 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kathu, South Africa
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel is very close to everything you might need as a young at heart traveler with an open mind, the night life is hectic and you have so many choices. If you are enough of exploring Hatfield, you maybe want to quickly go else where and come back, Jozi or Centurion or Pta central, Gautrain is a five steps... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Nathi n, Thank you for taking the time to write the above review on your last stay at our establishment. We are delighted to hear that our location suited your needs, we do believe that the surrounding amenities, restaurants and nightlife establishments add value to our hotel and we are happy that you were able to soak up the... More 

Bloemfontein, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

I had to visit Pretoria for business and was booked in at Protea Hotel Hatfield for 4 days. I travel often and stay at different hotels. The staff here is so kind and my room were very clean. I really enjoyed my stay! Thanks

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear FrqTraveller2015, Thank you so much for taking the time out to write the above review, your feedback is highly appreciated. Protea Hotel Hatfield prides itself in the quality of our service and the friendliness of our STAFF, we take on everything with a ‘can do’ attitude, striving to make our valuable GUESTS feel as comfortable as possible. Our goal... More 

Nelspruit, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

Service was lovely, food was excellent. The staff treat you like family and you don't feel like you are away from home. The rooms are neat and tidy. I like the lift security system as well. Load shedding is also not a problem at this establishment as there is a generator and the workers are trained to deal with the... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Boobylicious, Thank you for taking time to share your experience, we are elated to receive such wonderful feedback on your recent stay with us. Protea Hotel Hatfield STAFF puts a high price on providing quality service with a friendly attitude, it is fulfilling to hear that your interaction with the STAFF made you feel at home and resulted in... More 

Windhoek
1 review
5 of 5 stars Reviewed 2 weeks ago

Your service overall are excellant. The hotel shuttel staff are very polite and friendly and let you feel at home. The overall appiariance of the hotel and rooms are excellant. The frontlin staff is very proffecional and helpfull and we received excellant service.

Review collected in partnership with this hotel

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Barlowms, We are beyond thrilled to receive such wonderful feedback on your recent stay with us. Protea Hotel Hatfield prides itself in the quality of our service and the friendliness of our STAFF, we take on everything with a ‘can do’ attitude, striving to make our valuable GUESTS feel as comfortable as possible, it is fulfilling to hear that... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 4 weeks ago

Great location, close to shopping complex, next to university. the staff is very friendly, secure parking for my vehicle. the food is great the rooms was very clean. I liked the fact that you have a generator that kicks in when load shedding hits the area. keep it up

Review collected in partnership with this hotel

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Mgivovo T, Thank you for taking time to share your experience, we are thrilled to receive such wonderful feedback on your recent stay with us. We are delighted to hear that our location suited your needs, we do believe that the surrounding amenities and safe environment add value to our GUESTS overall experience. Our goal at Protea Hotel Hatfield... More 

London, United Kingdom
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Spent fours days at the Protea Hatfield on a business trip to Pretoria. The place is a 5 minute walk from Hatfield Gautrain station, so handy for reaching under your own steam at a reasonable price from OR Tambo Airport. The hotel is close to several small shopping arcades and bars, which make for a good change of scenery, but... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Gareth R, Thank you for taking time to share your experience with us. We take the good with the bad and appreciate all your comments. We belief that our location enhances the overall traveling experience due to all the amenities within walking distance of the hotel and the safe environment Hatfield provides. These amenities are not always available to... More 

Travelers are raving about these Pretoria hotels

Singapore, Singapore
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed April 14, 2015

What's the point of having a back up generator if it doesn't work. Load shedding kicked in at about 1805 but at 1845 the generator wasn't on. Lifts weren't working and it was a steep descent in darkness from the upper floors. It seems little attention has been given to safety and there were no battery powered back up lights... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Singaporeshark, Thank you so much for taking the time out to write the above review, your feedback is highly appreciated. It is very disappointing to hear that your stay with us was anything but satisfactory. Please accept our sincerest apologies for not being able to deliver on our promise and for all the inefficiencies you experienced during load shedding.... More 

Durban, South Africa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 2, 2015

On arrival, the staff at reception was very unpleasant- not a single smile. Staff at the dining area was even worse, they did not want to clear any of the used tables for us to sit for supper, we ended up going to a neighboring restaurant. The next morning the diner staff threatened and harrased me because I took up... More 

Was this review helpful? Yes 1
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Noma M M, Thank you so much for taking the time out to write the above review, your feedback is highly appreciated. It brings us such great displeasure to hear of how your stay, was anything but satisfactory. We are generally inundated with positive feedback from our GUEST about the friendliness and efficiencies of our TEAM. It saddens me... More 

Harare, Zimbabwe
Top Contributor
62 reviews 62 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 20, 2015

The Protea in Hatfield is right on the main shopping street and directly opposite the mall so you couldn't really be more central in Hatfield if you tried. It is also only about 5 minutes from the Gautrain Station so an easy walk though probably not at night if you are carrying luggage. The place is pretty standard Protea fare... More 

Was this review helpful? Yes
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear PASM64, Thank you for taking time to share your experience with us, we appreciate all your comments. We are delighted to hear that our location suited your needs, we do believe that the surrounding amenities and safe environment add value to our GUESTS overall experience. Although we have taken measures to reduce or eliminate the noise levels in the... More 

Nairobi, Kenya
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 31, 2014

Recently travelled to Protea Hotel on a business trip. Great location- walking distance from the train station, and 3 minutes walk to my training venue/ office. Room- small but clean. Food-above average. Ambience-average. Was lucky I didn't travel with my children as I often do. Would have been disappointed. Business trips only!

Was this review helpful? Yes
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear AKatana Thank you for taking time to share your experience with us, we appreciate all your comments. We are delighted to hear that our location suited your needs, we do believe that the surrounding amenities and safe environment add value to our GUESTS overall experience. Our goal at Protea Hotel Hatfield is to always provide a comfortable, convenient and... More 

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