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All 66 Pretoria hotels

Protea Hotel Hatfield

3.0 of 5 Hotel   |   1141 Burnett Street, Pretoria 0083, South Africa
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Ranked #30 of 66 Hotels in Pretoria
A recent review
3 of 5 stars reviewed 4 weeks ago
Jansteve_12 Somerset West, South Africa
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46 reviews from our community

Traveler rating
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    18
    18
    5
    1
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7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Durban
Top Contributor
79 reviews 79 reviews
33 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Although hotel is situated very close to try Hatfield Gautrain station, the place was not appropriate for my stay. had a function in Central Pretoria CBD and the location of the hotel was to far for a late night business meeting. Also was disappointed with the check in process as at 16h00 my room was not ready. Only when I... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Shmsy, Thank you for taking the time to write the above review on your last stay at our establishment. It brings us such great displeasure to hear of how your stay was anything but satisfactory. Although we consider our location ideal for travels to Pretoria it is evident that our hotel was too far away for your requirements. It... More 

Somerset West, South Africa
Contributor
17 reviews 17 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is situated at 1141 Burnett Street Hatfield Pretoria and is very new and modern. When I parked on the second deck there was no indication where the Reception is. I was welcomed warmly and helped very quickly. My room 435 was at the end of the passage and the lift work with your room card for security. The... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Jansteve_12, Thank you for taking time to share your experience with us. We take the good with the bad and appreciate all your comments. Our goal at Protea Hotel Hatfield is to always provide a comfortable, convenient and secure environment for all our GUESTS and I’m very pleased to see that you appreciated our friendly STAFF and that you... More 

Dar es Salaam, Tanzania
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 18, 2014

Despite booking a room way in advance, I was checked in to a small room with two small beds unevenly made! Though I was tired from a round trip in Jo'burg and later to Pretoria, I was kept waiting for over 30minutes while they prepared my room!i was informed that my room was ready but on getting there, nothing had... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear magdalene l, Thank you for providing us with detailed feedback after your recent stay with us. It is highly valued and much appreciated. It is very disappointing that we did not meet your expectations and fell short in facilitating your requirements. I can assure you that our GUESTS are our number one priority and meeting their requests is a... More 

East London, South Africa
Contributor
20 reviews 20 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 17, 2014

The welcome from Mpho at the front desk was excellent and the service we received from all staff at the reception area was very good. The hotel shuttle service was also very good and Jacob proved to be very helpful to us. However my room on the 6th floor was incredibly noisy at night. The temperature throughout the hotel was... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear ChristopherDHarper, Thank you for taking the time to review us after your recent stay at Protea Hotel Hatfield, we appreciate all of your comments! We are delighted to see that you experienced our unique service culture first hand and thank you for pointing out the friendliness of Mpho and our front office TEAM. Your comment regarding the noise, lights... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 of 5 stars Reviewed October 14, 2014

I expected something different: a modern hotel in vibrant environment, frequented by students. Not quite: a rather aging facility in a seedy neighborhood. More car guards than students. Service not particularly good. No one offered coffee or tea or even said good morning at breakfast. Breakfast room hardly qualifies as restaurant. Overpriced.

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear Marius K, Thank you for taking the time to write the above review during your last stay at our establishment. It brings us great displeasure to hear that your stay was anything but satisfactory and that we did not meet your expectations. Our hotel is situated in the trendy and upmarket heart of Hatfield and the University of Pretoria... More 

Tzaneen, South Africa
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 6, 2014

Very professional staff. Charles and Eskia positive attitude and well informed about their business. Situated near the Gautrain station with free shuttle services. Close to restaurants and free wifi with good reception in the rooms Priced fairly. Free parking

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear HenkvanZyl, We are beyond thrilled to receive such wonderful feedback on your recent stay with us. Protea Hotel Hatfield prides itself in the quality of our service and the friendliness of our STAFF, we take on everything with a ‘can do’ attitude, striving to make our valuable GUESTS feel as comfortable as possible, it is fulfilling to hear that... More 

Maputo
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 30, 2014

A small hotel in the heart of Hatfield. Reading previous reviews, I was concerned about my stay there. Some of the concerns where about security..... about this no problem. Second about the noisy bars.... its was not a problem also. Only concern was about the room size... to small. If you want to stay central near the university, easy way... More 

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PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear JosePepeMaputo, We are extremely delighted to receive such wonderful feedback on your recent stay with us. Our goal at Protea Hotel Hatfield is to always provide a comfortable, convenient and secure environment for all our GUESTS and I’m very pleased to hear that you enjoyed what we had to offer. Security is of the utmost importance to us and... More 

Novosibirsk, Novosibirsk, Russia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 29, 2014

Resided at the Hatfield center close to amenities and University. No inflicted services, very tasteful environment without any exaggerations, feeling at home. Good breakfasts, restaurant, laundry services. Many nice details such as batroom accessories, Gideons. Fashioned well.

Was this review helpful? Yes 1
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear bob231_red, We are beyond thrilled to receive such wonderful feedback on your recent stay with us. As part of the Protea Hotel group one of our principles is to provide the best GUEST service to all our GUESTS at all times and always endeavour to make all our GUESTS feel at home. We are delighted that you have commented... More 

Harare, Zimbabwe
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 15, 2014

For a three star hotel its a very nice place ....the staff are very very friendly and always smile and are very pleasant... the hotel is conveniently located with a lot of restaurants around...if you taking the gautrain its about an 8 minute walk if you don't mind stretching your legs...the neighbourhood is safe too. Great Wifi and great breakfast... More 

Was this review helpful? Yes
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear RamsaySh We are extremely delighted to receive such wonderful feedback on your recent stay with us. Protea Hotel Hatfield pride itself in the quality of the service and the friendliness of our STAFF, we are always equipped with a ‘can do’ attitude making our valuable GUESTS feel as comfortable as possible. Our location enhances the overall traveling experience due... More 

Atlanta, Georgia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 19, 2014

This hotel is nice and safe with very good wifi. The room was always clean and neat and the Staff were all friendly and courteous. This is my second stay in Hatfield with my last stay in another hotel. Although the Protea was a older hotel than the previous hotel I stayed in the Protea was a much better experience.

Was this review helpful? Yes
PH-Hatfield, General Manager at Protea Hotel Hatfield, responded to this review

Dear LMMUTTER, We are extremely delighted to receive such wonderful feedback on your recent stay with us. Our goal at Protea Hotel Hatfield is to always provide a comfortable, convenient and secure environment for all our GUESTS' and I’m very pleased to hear that you enjoyed what we had to offer. Your positive feedback in regards to the TEAM and... More 

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Additional Information about Protea Hotel Hatfield

Address: 1141 Burnett Street, Pretoria 0083, South Africa
Location: South Africa > Gauteng > Pretoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Protea Hotel Hatfield 3*
Number of rooms: 119
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