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All 66 Pretoria hotels

Protea Hotel Capital

3.0 of 5 Hotel   |   390 Lilian Ngoyi Street | P O Box 2154, Pretoria 0002, South Africa
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Protea Hotel Capital
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Ranked #31 of 66 Hotels in Pretoria
A recent review
3 of 5 stars reviewed 3 weeks ago
Bill434 Cape Town Central, South Africa
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17 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cape Town Central, South Africa
Contributor
20 reviews 20 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Protea Hotel Capital is well located for access to the CBD of Pretoria; and to several government departments in the city. Parking is convenient and safe, rooms are comfortable ...but service standards are not capital. For example, (a) my morning wake up call did not happen; and there seems not to be an accountable management process to check on this... More

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RavCha, General Manager at Protea Hotel Capital, responded to this review

Dear Bill434 Thank you for taking the time to write a review on your recent stay at Protea Hotel Capital. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. GUEST feedback is conducive to us ensuring that our GUESTS’ expectations are being met and exceeded. Without your comments, we... More

Cape Town, South Africa
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

Good hotel with great facilities. The rooms were very neat and comfortable. The hotel staff are extremely friendly and very helpful. The hotel is however located on a very busy street and there is limited parking available. The security guards were however very helpful in ensuring parking can be found.

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RavCha, General Manager at Protea Hotel Capital, responded to this review

Dear Shivz001 Thank you for taking the time to comment on your recent stay at Protea Hotel Capital. I am delighted to hear that the STAFF where friendly and helpful. GUEST feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but... More

Lagos, Nigeria
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 21, 2014

Nice facility. Located on a popular and very long street close to the CBD. I was upgraded to a better room than I had booked by the kind front desk personnel, Valentia, owing to my membership of Procard, their Loyalty Card Programme. The food did not provide much options but the dessert was excellent. The room was of decent size... More

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RavCha, General Manager at Protea Hotel Capital, responded to this review

Dear Tola B Thank you for taking the time to write a review on your recent stay with us at Protea Hotel Capital. I am delighted to hear that the STAFF were friendly and efficient. Your commendations of Valentia in particular are highly valued, and I wish to assure you that we have congratulated her for doing such an outstanding... More

Durban, South Africa
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 1, 2013

This hotel is located in an accessible part of Pretoria. It has excellent room sizes and friendly staff. The problems experienced were around cleanliness of the rooms, the smell of cigarettes in the rooms and the awkward breakfast setting due to a section of the hotel being under renovation. Staff were very helpful when it was pointed out that the... More

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RavCha, General Manager at Protea Hotel Capital, responded to this review

Dear Fidel M Thank you for taking the time to write a review of the Protea Hotel Capital. I would like to apologise for any inconvenience you experienced during your stay at the Protea Hotel Capital. I have started investigating your comments, and would like some information from you. I would like to ask you to please email me your... More

Durban, South Africa
Top Contributor
50 reviews 50 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 19, 2013

Not good, not bad. We got a good price, so it was ok, but I wouldn't pay full price for this hotel. Location is very good if you need to be close to the city centre, but it can get noisy at night on the weekends if you have a room with street view, we had to close all windows... More

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RavCha, General Manager at Protea Hotel Capital, responded to this review

Dear Moniqx Thank you for taking the time to comment on your recent stay at Protea Hotel Capital. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities. The hotel is centrally situated close to the CBD area with 6 different room types available, and different facing rooms.... More

New York City, New York
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed July 29, 2013

I hesitate to write this review as i had an unpleasant experience here. Had been attending a workshop at another closeby hotel with a weak internet facility, so got lured by the Protea name to move to this hotel. I made a reservation online and paid for the first day ahead of my check in. The lady i met on... More

Was this review helpful? Yes 1
RavCha, General Manager at Protea Hotel Capital, responded to this review

Dear Chi_Chi2111_11 Thank you for taking the time to complete the feedback on trip advisor. I tried to contact you personally on your mobile and left a message, I have also tried contacting you via your personal email address. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please... More

Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 24, 2013 via mobile

I use this hotel for conferencing. Our delegates now enjoy the conferencing facilities after a change in conferencing menu. They listened to the complaints and overhauled the food offered at the venue. Complaints about air-conditioning was fixed within minutes of complaint. The staff are friendly and very helpful.

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RavCha, General Manager at Protea Hotel Capital, responded to this review

Dear rooinel Thank you for taking the time to write a review of the Protea Hotel Capital. I am glad to hear that you and the delegates enjoyed the changes that we have made with our conferencing menus, and enjoyed conferencing with us. At Protea Hotel Capital we aim to not only meet but exceed your expectations, and I am... More

Algiers, Algeria
1 review
4 of 5 stars Reviewed February 2, 2013

thank you for your help,it s a wonderful time loved time after busy day with very near shops restaurant distance Me and my bf had a wonderful time, it was great I was a bit dissipointed on the way the phone was opperrated when I phoned in tofind out about the rates the other day, but when we got there... More

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RavCha, General Manager at Protea Hotel Capital, responded to this review

Dear BAHRI s Thank you for taking the time to write a review on the Protea Hotel Capital, I am glad you enjoyed your stay. We have looked into your comments and corrective measures have been taken. Looking forward to welcoming you back to the hotel soon! Kind Regards, Monique Kiefer General Manager Protea Hotel Capital More

Harare, Zimbabwe
Top Contributor
58 reviews 58 reviews
31 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 26, 2012

Stayed only one night and had a compact room with clean facilities. I could not hear the traffic at all. Very near shops and restaurants as well as a reasonable distance from the train. Staff were very helpful although it took a bit of time to get my wireless connection configured.

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RavCha, General Manager at Protea Hotel Capital, responded to this review

Dear Kufunda Thank you for taking the time to write a review of Protea Hotel Capital. I am glad you enjoyed your stay, and looking forward to welcoming you back to the hotel soon. Kind Regards, Monique Kiefer General Manager More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 20, 2012

Loved our one night stay! After a very busy day of sightseeing, all we wanted to do was go to the Hotel and relax, and that's exactly what we got! We had a lovely little room on the 2nd floor! We ordered room service and although there wasn't much variety, I loved my toasted sandwich. Would definitely go back, as... More

Was this review helpful? Yes
RavCha, General Manager at Protea Hotel Capital, responded to this review

Dear Michelle L Thank you for taking the time to write a review of the Protea Hotel Capital. We are looking forward to welcoming you back to the hotel soon! Kind Regards Monique Kiefer General Manager More

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Additional Information about Protea Hotel Capital

Address: 390 Lilian Ngoyi Street | P O Box 2154, Pretoria 0002, South Africa
Location: South Africa > Gauteng > Pretoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Protea Hotel Capital 3*
Number of rooms: 104
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