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Protea Hotel Capital

#12 of 70 Hotels in Pretoria
Certificate of Excellence
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390 Lilian Ngoyi Street | P O Box 2154, Pretoria 0002, South Africa
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1 room 1 guest
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44 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (44)
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    (10)
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Kimberley, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Here you're treated like a V.I.P. Warm and friendly staff willing to go an extra mile. A turn off is the operating hours of the shuttle service that stops at 16:00 and lack of enough cellphone charging points at the reception. Not to mention the chargers for all makes. I won't mind to come back again, with my charger next... More 

Was this review helpful? Yes
DavGray, General Manager at Protea Hotel Capital, responded to this review

Dear Marilyne M Thank you for taking the time to comment on your recent stay at the Protea Hotel Capital. I am delighted to hear that you enjoyed your stay with us! GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I like staying at the Capital Protea. I've stayed there many times and a review is long overdue. The staff are professional, visible, available an helpful. In a nutshell the service is old world courtesy and charm. The decor is modern inner city sophistication and the facilities are perfect for business people. The proximity to everything is also idea and... More 

Was this review helpful? Yes
DavGray, General Manager at Protea Hotel Capital, responded to this review

Dear CFMc Thank you for taking the time to write a review on your recent stay at the Protea Hotel Capital. It is always great to hear that our GUEST’s enjoyed their stay at our hotel and that we exceeded your expectations! I hope to have the privilege of welcoming you back to the Protea Hotel Capital again soon! Yours... More 

Polokwane, South Africa
1 review
4 of 5 stars Reviewed 3 weeks ago

Great service, professionalism, A great peace of mind right in the city great rooms that are exquisite, smell great. Food is quite tasty and healthyly cooked. A great place to relax by the pool, a home away from home

Was this review helpful? Yes
DavGray, General Manager at Protea Hotel Capital, responded to this review

Dear Mfanelzela Thank you for taking the time to comment on your recent stay at the Protea Hotel Capital. I am delighted to hear that you enjoyed your whole stay. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated. I hope to have the privilege to... More 

Brig, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

awesome convinient little place. My experience in Pretoria was made so much better by the warm and ever helpful staff. From the awesome spacious rooms, to the choices in room types to the awesome pricing :) ... Thumbs Up I'll be back

Was this review helpful? Yes
DavGray, General Manager at Protea Hotel Capital, responded to this review

Dear djsteviekingsto Thank you for taking the time to comment on your recent stay at the Protea Hotel Capital. It is always great to hear that our GUEST’s enjoyed their stay at our hotel and that we exceeded your expectations! I hope to have the privilege to welcome you back to the Protea Hotel Capital soon, Kind regards David Gray... More 

College Station, Texas
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here for one night en route to Kurger NP during our trip to South Africa. Overall, the staff was very friendly, and probably the best part of the hotel. The room was fairly nice, though our bathroom was very average. I would rate the hotel restaurant as slightly above average. The hotel itself felt very safe, and the... More 

Was this review helpful? Yes
DavGray, General Manager at Protea Hotel Capital, responded to this review

Dear Evan B Thank you for taking the time to write a review on your recent stay at the Protea Hotel Capital. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated. The hotel offers free 500 MB WIFI per room per day. We hope to have... More 

South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 15, 2015

safe ,clean and you feel at home ,good hotel to relax.Nice set up in their dining hall and the baffet I enjoyed most roast beef ,the staff is well trained to serve the hotel guests and real to pay a visit in that hotel is value for your money and you will enjoy your stay I promise you. well done... More 

Was this review helpful? Yes 1
DavGray, Manager at Protea Hotel Capital, responded to this review

Dear Sikhumbuzom GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a GUEST Feedback card during your stay with us, and to assure you that your comments... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 13, 2015

I found this hotel to be a nice place away from home. I felt secure and safe even as I travelled with my 15 year old daughter I did not fear. The hotel is opposite a busy street for both vehicles and pedestrian traffic. The staff is good mannered and very good. Special mention would be reception staff Valencia and... More 

Was this review helpful? Yes
DavGray, Manager at Protea Hotel Capital, responded to this review

Dear Mr. J Kamchacha Thank you for taking the time to comment on your recent stay at Protea Hotel Capital. We rely on both positive as well as negative feedback as a guide to ensuring Excellent Service to our GUESTS into the future. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our... More 

Pretoria, South Africa
1 review
4 of 5 stars Reviewed June 17, 2015

In the room was enough coffee, but only 4 sachets sugar; 2white and 2 brown. This is not enough sugar for such strong coffee. There is a plunger for percolated coffee, but no coffee for it. At breakfast all people has been served with coffee except me. I had to ask for coffee. Is this a race issue, because I'm... More 

Was this review helpful? Yes
DavGray, General Manager at Protea Hotel Capital, responded to this review

Dear letpet Thank you for taking the time to comment on your recent stay at Protea Hotel Capital. We rely on both positive as well as negative feedback as a guide to ensuring Excellent Service to our GUESTS into the future. Your interest and concern are therefore extremely valuable to us, and we hope to have the privilege of welcoming... More 

1 review
4 of 5 stars Reviewed June 13, 2015

I WAS IN ROOM 141 WHICH ONE MUST AVOID BECAUSE OF THE NOISE COMING FROM THE BUSY LILLIAN NGOYI STREET. THE BED THOUGH WAS COMFORTABLE. ROOM TEA WAS SCANTLY PROVIDED AND ASKING FOR SOME WAS MET WITH A POLITE PROMISE THAT WASNT FOLLOWED THROUGH My teenage daughter was booked in a room with a jacuzzi and more expensive than the... More 

Was this review helpful? Yes
DavGray, General Manager at Protea Hotel Capital, responded to this review

Dear James K Thank you for taking the time to comment on your recent stay at Protea Hotel Capital. Your comments regarding your requests that were not met, have been looked at in a serious light and I can assure you corrective measures have been put in place to rectify. I am delighted to hear that William and Valentia were... More 

Newcastle, South Africa
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 24, 2015 via mobile

I spend a night at this hotel a day before a meeting. The parking was safe . The staff at reception made arrangements for a late departure. Great customer service satisfaction. Although in the heart of the city, it was easily accessible and safe.

Was this review helpful? Yes
DavGray, General Manager at Protea Hotel Capital, responded to this review

Dear Kamlesh G Thank you for taking the time to write a review on your recent stay at the Protea Hotel Capital. It is always great to hear that our GUEST’s enjoyed their stay at our hotel and that we exceeded your expectations! I hope to have the privilege of welcoming you back to the Protea Hotel Capital again soon!... More 

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