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Protea Hotel Capital

#10 of 70 Hotels in Pretoria
Certificate of Excellence
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390 Lilian Ngoyi Street | P O Box 2154, Pretoria 0002, South Africa
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Protea Hotel Capital
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37 Reviews from our TripAdvisor Community

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    18
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16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Any
English first
  • All months
    (37)
  • Mar-May only
    (10)
  • Jun-Aug only
    (6)
  • Sep-Nov only
    (7)
  • Dec-Feb only
    (14)
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Pretoria, South Africa
1 review
4 of 5 stars Reviewed 2 weeks ago

In the room was enough coffee, but only 4 sachets sugar; 2white and 2 brown. This is not enough sugar for such strong coffee. There is a plunger for percolated coffee, but no coffee for it. At breakfast all people has been served with coffee except me. I had to ask for coffee. Is this a race issue, because I'm... More 

Was this review helpful? Yes
DavGray, General Manager at Protea Hotel Capital, responded to this review

Dear letpet Thank you for taking the time to comment on your recent stay at Protea Hotel Capital. We rely on both positive as well as negative feedback as a guide to ensuring Excellent Service to our GUESTS into the future. Your interest and concern are therefore extremely valuable to us, and we hope to have the privilege of welcoming... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

I WAS IN ROOM 141 WHICH ONE MUST AVOID BECAUSE OF THE NOISE COMING FROM THE BUSY LILLIAN NGOYI STREET. THE BED THOUGH WAS COMFORTABLE. ROOM TEA WAS SCANTLY PROVIDED AND ASKING FOR SOME WAS MET WITH A POLITE PROMISE THAT WASNT FOLLOWED THROUGH My teenage daughter was booked in a room with a jacuzzi and more expensive than the... More 

Was this review helpful? Yes
DavGray, General Manager at Protea Hotel Capital, responded to this review

Dear James K Thank you for taking the time to comment on your recent stay at Protea Hotel Capital. Your comments regarding your requests that were not met, have been looked at in a serious light and I can assure you corrective measures have been put in place to rectify. I am delighted to hear that William and Valentia were... More 

Newcastle, South Africa
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 24, 2015 via mobile

I spend a night at this hotel a day before a meeting. The parking was safe . The staff at reception made arrangements for a late departure. Great customer service satisfaction. Although in the heart of the city, it was easily accessible and safe.

Was this review helpful? Yes
DavGray, General Manager at Protea Hotel Capital, responded to this review

Dear Kamlesh G Thank you for taking the time to write a review on your recent stay at the Protea Hotel Capital. It is always great to hear that our GUEST’s enjoyed their stay at our hotel and that we exceeded your expectations! I hope to have the privilege of welcoming you back to the Protea Hotel Capital again soon!... More 

Kathu, South Africa
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 18, 2015

This is a 3 star hotel with a 4 star touch, the friendly staff members from the security to the reception and they are always willing to help. The security guard showed me where to park and even helped me to park my car. The receptionist made me feel so much at home and even assisted me with the things... More 

Was this review helpful? Yes
DavGray, General Manager at Protea Hotel Capital, responded to this review

Dear Nathi N Thank you for taking the time to write a review on your recent stay at the Protea Hotel Capital. It is always great to hear that our GUEST’s enjoyed their stay at our hotel and that we exceeded your expectations! I hope to have the privilege of welcoming you back to the Protea Hotel Capital again soon!... More 

Hectorspruit, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 6, 2015

Here you get Friendly Hotel Staff to assist you with what ever needs you have. You get a Nice big Clean and Comfortable room with DSTV and an Aircon for those hot days! Top class Chefs with excellent food!! Free Wifi and Shuttle service! Thank you for the great experience.

Was this review helpful? Yes 1
DavGray, General Manager at Protea Hotel Capital, responded to this review

Dear John W We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job! Thank you for choosing to stay at Protea Hotel Capital and we look forward to welcoming you back again soon. Kind regards David Gray General Manager More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 19, 2015

We have been staying here during our visit to Pretoria. The hotel rooms are big and well furnished. The bathroom is quite small. We have used the restaurant that evening. However you need to order before 8pm otherwise chicken breast may be out. Dinner was fancy in deed but you may chose between the 250ZAR for the buffet or chose... More 

Was this review helpful? Yes
DavGray, General Manager at Protea Hotel Capital, responded to this review

Dear Michael U Thank you for taking the time to write a review on your recent stay at the Protea Hotel Capital. It is always great to hear that our GUEST’s enjoyed their stay at our hotel and that we exceeded your expectations! I hope to have the privilege of welcoming you back to the Protea Hotel Capital again soon!... More 

Amsterdam, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 12, 2015

Excellent hotel with very friendly staff. The hotel room is clean and the quality of the bed is good. Pay attention to the smell when you enter the hotel, it is lovely and makes you feel welcome. I definitely will come back and I recommend this hotel to everyone who appreciate good service.

Was this review helpful? Yes 1
DavGray, General Manager at Protea Hotel Capital, responded to this review

Dear Marjolijn V Thank you for taking the time to comment on your recent stay at Protea Hotel Capital. I am delighted to hear that the STAFF where friendly and helpful. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the... More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 7, 2015 via mobile

I have worked for Protea Hotels before as a manager but staying in one myself was a different exvperience. Initially i had planned to stay one night but i ended up staying three more nights. The tranquil and peaceful atmosphere is my most abiding memory.

Was this review helpful? Yes
DavGray, General Manager at Protea Hotel Capital, responded to this review

Dear Edward M Thank you for taking the time to comment on your recent stay at the Protea Hotel Capital. I am delighted to hear that you enjoyed your stay with us! GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have... More 

Pretoria, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 2, 2015

Beautiful hotel with very friendly staff attending to the littlest detail to make you feel more than welcome. Very very clean. Home away from home. I will definitely recommend you to all. The food is very tasty and caters for all tastes and preferences.

Was this review helpful? Yes 2
DavGray, General Manager at Protea Hotel Capital, responded to this review

Dear_ cmostert Thank you for taking the time to comment on your recent stay at the Protea Hotel Capital. I am delighted to hear that you enjoyed your stay with us! GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the... More 

Nelspruit, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 2, 2015

Wow, Excelent, helpfull and friendly staff and even the food was great!! Knowlegeable staff and even a humble manager we enjoyed every moment in this hotel. I was there for training and their boardroom preparation its great, food its excellent form snacks to their lunch, protea hotel capital in pretoria.

Was this review helpful? Yes 1
DavGray, General Manager at Protea Hotel Capital, responded to this review

Dear Aubrey2015 Thank you for taking the time to write a review on the Protea Hotel Capital. I am delighted to hear that you enjoyed your Conference at our hotel! Your comments about Food at the hotel are greatly appreciated. Our goal is to meet and exceed our GUEST's expectations and I am happy to hear that we achieved this... More 

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