We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 66 Pretoria hotels

Sheraton Pretoria Hotel

5.0 of 5 Hotel   |   643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Hotel amenities
Save Saved
You added Sheraton Pretoria Hotel to your Saves list
Sheraton Pretoria Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
69%
Ranked #11 of 66 hotels in Pretoria
A recent review
5 of 5 stars reviewed 6 days ago
Janico T Pretoria, South Africa
  • Overview
  • Reviews (216)
  • Photos (58)
  • Amenities
  • Q&A
  • Room tips (35)
  • Location
  • More
Write a Review

216 people have reviewed this hotel

Traveler rating
    60
    87
    39
    20
    10
See reviews for
18
55
20
105
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Pretoria, South Africa
1 review
5 of 5 stars Reviewed 6 days ago NEW

I was part of a group that dined at the Sheraton Hotels Restaurant this week. I need to mention that the Restaurant Manager Mr Pehlivan rescued a potential dangerous situation in the restaurant with calm and expertise. Thank you, its good to know that staff are trained to deal with unplanned events. Service was good and clam restored.

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Janico T, Thank you for taking the time to write a review on TripAdvisor. We appreciate you commending Mr Pehlivan for his swift reaction and taking control of a 'potential dangerous' incident in the restaurant. We are looking forward to welcome you back to the Sheraton Pretoria Hotel. Warm regards, Pascal Fouquet General Manager More

Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Well located ,well set up. Need .information on local tourist information in the room. Breakfast was superb Service all round was great TpO Trip Concerned that my comments were not accepted as they were too short

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Bryan_O86, Thank you very much for your great feedback about your recent stay with us. It's wonderful to hear that you have enjoyed breakfast and our high level of service. Your positive feedback regarding local tourist information is noted and we'll be happy to oblige. We're looking forward to welcoming you back. Warm regards, Pascal Fouquet General Manager More

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed only one night., but good hotel. The location is convenient o the University of Pretoria. The concierge in the SPG lounge was very nice and helpful. Rooms were clean and the food was pretty good.

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Trippin_mom_of_3, We couldn't ask for a more complimentary review. Thank you! We are delighted you enjoyed your time with us and we look forward to your next visit. Warm regards, Pascal Fouquet General Manager More

Chepstow
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I'm staying at the Pretoria Sheraton on business for just under 2 weeks. Most chain hotels that have a guest for this long tend to become too used to you and the attitude to your level of service changes - but not here. I think the service was the same from day 1 to day 13. It's a big hotel... More

Was this review helpful? Yes 1
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Cameragimp, We appreciate you taking the time to post such great compliments about your stay. It’s always wonderful to know when our guests enjoyed their stay. Thank you for commending Chef Herman, Dogukan and Sidney for their efforts. This is part of the unconditional service we like to extend to all our valued guests. We are looking forward to... More

Pretoria
Contributor
18 reviews 18 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Sheraton Hotel in Pretoria has been lowering standards. Yet it is supposed to be a 5-sstar hotel. The breakfast has diminished in quality. Some of the fooods are not very fresh. The wine list is weak and a la carte menu is also weak. The hotel needs improvement.

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Heartensoul, Thank you for posting your review. It's regrettable that your restaurant experience did not meet your expectations. We honor you as a valued customer and will continue to utilize all feedback in order to deliver the service our guests have come to expect and are accustomed to. Warm regards, Pascal Fouquet General Manager More

Mount Pleasant, South Carolina
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After 6 days in the Balule bush, we flew back to Johannesburg and then transit to Pretoria... a beautiful historic city with parks, teeming with capitol life..and we arrived at the Sheraton. Adjacent to the park, elegant, and a staff that went out of their way to assist us in spite of our bedraggled bush look and confused reservations. The... More

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Ginna W, Thank you for posting some comments about your stay. It’s always wonderful to know when our guests' expectations were exceeded and we appreciate you commending Johan for his efforts to ensure a memorable experience. We are looking forward to welcoming you back to the Sheraton Pretoria Hotel. Warm regards, Pascal Fouquet General Manager More

Secunda
Contributor
20 reviews 20 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed 1 night at the Sheraton and it was great. Service was excellent and the meals he had we good. Only concern is its location, we drove through a bit of a shady area just 2 roads away courtesy of TOM TOM but we arrived intact.

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear chris_g_mp, Thank you for taking the time to post your comments. It’s always great to know that our guests enjoyed their stay at the Sheraton Pretoria Hotel. We are looking forward to your next visit. Warm regards, Pascal Fouquet General Manager More

uk
Contributor
13 reviews 13 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

End of building Room overlooking union building was great. Nice big room layout and bathroom, clean, good service. Good hotel for pretoria. City centre is disappointing. Location of hotel is just outside CBD. Parkade is pretty with african wall paintings. Clean lobby. Good breakfast. Room facing Stanza bopape road / old church rd which is extremely noisy from 5.30 in... More

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Mvb123, We appreciate you taking the time to post such positive comments – it’s always great to know when our guests enjoyed staying with us during their travels. We are looking forward to your next visit. Warm regards, Pascal Fouquet More

Melbourne, Australia
Contributor
14 reviews 14 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Have stayed here twice in the last 3 years and nothing much appears to have changed. Good service and well up to international standards. The rooms could do with a refresh, but housekeeping do a good job and very clean. The internet quality was a bit patchy, although that has been my general experiences with connectivity in South Africa. Have... More

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear SoCalApproach, Thank you for your continued loyalty to the Sheraton Pretoria. We really appreciate you taking the time to share your experience with us and you’ll be happy to know that your concerns are noted for upgrading/improvement. We are looking forward to welcoming you back. Warm regards, Pascal Fouquet More

Abuja, Nigeria
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

it was good, i enjoyed the friendly staff, the international standard is very cool and thumbs up to my good friend the chef. Neat rooms and peaceful environment with a good view of the union building.

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear SAkale2014, Thanks for posting your feedback. We truly appreciate your wonderful comments regarding the hotel and our associates. We will continue to provide you with an excellent and memorable experience each time you stay with us. Warm regards, Pascal Fouquet More

Owners: What's your side of the story?
If you own or manage Sheraton Pretoria Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sheraton Pretoria Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Location: South Africa > Gauteng > Pretoria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Reservation Options:
TripAdvisor is proud to partner with Starwood EMEA, Expedia, Booking.com, Orbitz, Travelocity, Priceline, Tingo, Hotels.com, BookingOdigeoWL, Despegar.com, Venere, Agoda and Otel so you can book your Sheraton Pretoria Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Pretoria
Pretoria Sheraton

58 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (53)
Viewed
View from room (5)
Viewed
Hotel & grounds (10)
Viewed
Bathroom (6)
Viewed
Room/suite (9)
Viewed
Dining (2)
Viewed
Pool/beach area (3)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (6)
Viewed
Hotel & grounds (2)
Viewed
Dining (1)
Viewed
Room/suite (2)
Viewed
Other (1)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Spa Hotel in Pretoria #8 Luxury Hotel in Pretoria #10 Business Hotel in Pretoria
Hotel Class
Official Description (provided by the hotel)
Welcome to the Sheraton Pretoria Hotel, situated within the heart of South Africa's dazzling capital city. With sweeping views that command all of Pretoria, exquisite marble flooring, and custom-designed furnishings, our hotel exemplifies beauty and service excellence in the Jacaranda City. After a busy day, return to the comfort of our 175 guest rooms and suites. Bring your friends, colleagues, or loved ones along for a mouth-watering buffet meal at Magnolia restaurant. ... more   less 
Number of rooms
175

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer