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Sheraton Pretoria Hotel

5.0 of 5 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
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Sheraton Pretoria Hotel
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Sheraton Pretoria Hotel
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269 reviews from our community

Traveler rating
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    52
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars NEW

I booked rooms at Sheraton Pretoria for a recent delegation we hosted in Pretoria. I also used this hotel as the venue for one of the delegation's mid-sized dinner events. I experienced very friendly service from the hotel's staff, the rooms were in good condition and the hotel accommodated many of my special requests and questions (inevitable when hosting a... More 

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Brasilia
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This is not the best option in Pretoria. The hotel is outdated as a whole, although the entrance hall is not that bad. The room is old, some people complained about noise from the street. The only positive point is the bed, which is very good and comfortable. I could not take the breakfast anymore after one week at the... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Ana_Brasil, We would like to thank you for having shared your experience with the TripAdvisor travellers. We sincerely regret that some of the hotel facilities did not completely meet your expectations, especially the traffic noise and we hope you will accept our most sincere apologies for the inconvenience caused by this. It's good to know that you liked the... More 

Dordrecht, The Netherlands
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff in this Sheraton are great. Some of them a bit casual (just the way we like it), but all of them very polite and nice. There is nothing much to see in Pretoria for tourists like us, other than the Union Building and the park in front. And it turns out, the hotel is facing the Union Building. It... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Y002Y, Thank you for taking the time to post your valuable feedback online. It's always wonderful when our guests' expectations were met and I'm happy to hear that you've enjoyed spending time at the Union Building. Your feedback about having traditional food items for breakfast is noted for consideration, but it's good to know that you enjoyed the room... More 

Vienna, Austria
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed ther in January. The Hotel is next to the park of the Union building. The rooms are adequate to a 5 star Hotel. Theproblem is a very slippery floor in the rooms. It looks fine but is dangerous especially for elder people. The Concierge girl was very helpful and organized our plans for visiting very well. The service... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear jetzi013, Thank you for taking the time to share your experience online. First and foremost we would like to apologize for the floor in your room being slippery. Please be assured that it has been treated with a special application to prevent a recurrence. It's regrettable that the service in the restaurant and union terrace was not what you... More 

ayrshire
Contributor
17 reviews 17 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed two nights in the Pretoria Sheraton in January 2015. We had concluded a whirlwind 2 weeks travelling the Garden Route & Cape Town with our family and had come to Pretoria for the Rovos Rail three day trip to Victoria Falls. We wanted a place where we could relax, unwind and get ready for the... More 

Was this review helpful? Yes 1
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear rovinrobin2b, Thank you for this fabulous review and for commending Mbali for the exceptional service she provided. It's always wonderful to know when our guests' experience was exceeded. We would love to welcome you back the next time you are in Pretoria and are looking forward to your next visit. Warm regards, Pascal Fouquet General Manager More 

East Horsley, United Kingdom
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed one night before joining the Blue Train, and were pleasantly surprised by this hotel overlooking the amazing Union Buildings. The check in was very well handled, room was well equipped and comfortable, and the exterior terrace a pleasant area for food or drinks in the open air. Dinner and breakfast were both very acceptable. The only hitch was... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear David W, We couldn't ask for a more complimentary review. Thank you! We are delighted you enjoyed your time with us and we look forward to your next visit. Warm regards, Pascal Fouquet General Manager More 

Bangkok, Thailand
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This review is really for the next time I come to Pretoria. I actually stayed at another location, but came to the Sheraton for everything else but sleep. The WiFI is fast, the staff are attentive and courteous and the lobby is a nice place to sit and relax. Even the food menu (for a 4-5 star hotel) isn't too... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear OutMosquitoMe, WOW - Thank you so much for your very kind comments and posting a review although you were not staying at the Sheraton Pretoria Hotel, but only made use of the services. Customer care is among our highest priorities and it’s always gratifying to receive such praise. We have already brought your comments to the attention of our... More 

Dublin, Ireland
Top Contributor
51 reviews 51 reviews
31 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was there for a week, I found it very safe and friendly, good quality standards. It was very close to the parliament house and other landmarks. Recommended---------------------------------------------------

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear FranGalan, Thank you very much for your short, but expressive feedback and recommendation to other travelers. We are happy to hear that you have enjoyed our service and all our facilities during your stay. We hope to welcome you back soon. Warm regards, Pascal Fouquet General Manager More 

Paris, France
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed here a couple of times and like the atmosphere. Its a good place both to work and to unwind. The service can be a little slow but the staff are very friendly and helpful. The views of the Union Building and its surrounding park make it one of the most attractive parts of Pretoria.

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Mel_Slade, Thank you for your wonderful feedback we received through the TripAdvisor website. It's wonderful to know that you enjoyed your stay in our property; especially the views of the Union Building and surrounding gardens. We are looking forward to welcome you back at the Sheraton Pretoria Hotel. Warm regards, Pascal Fouquet General Manager More 

Aylsham, United Kingdom
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 23, 2015 via mobile

I stayed here about 3 years ago and was very impressed. It still is good value but it is a little tired now. The room service menus are that little bit tatty, the food is a little poorer, the TV is limited, the customer service is just a little slower. It still is a lovely hotel with superb views of... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear JohnT, Thank you for taking the time to post your review online. We regret to hear about the concerns you've listed. Although you're disappointed, we hope you will give us another opportunity to show you that comments of our guests are taken seriously and that it's helpful for change and/or improvements. Please visit us again whenever you are in... More 

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Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Location: South Africa > Gauteng > Pretoria
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Sheraton Pretoria
Pretoria Sheraton
Hotel Style:
#4 Romantic Hotel in Pretoria
#6 Spa Hotel in Pretoria
#9 Luxury Hotel in Pretoria
#10 Business Hotel in Pretoria

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