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All 66 Pretoria hotels

Sheraton Pretoria Hotel

5.0 of 5 Hotel   |   643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
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Sheraton Pretoria Hotel
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Ranked #16 of 66 Hotels in Pretoria
A recent review
4 of 5 stars reviewed 5 days ago
VarshaSewlal Durban, South Africa
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241 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Durban, South Africa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

My stay at the Sheraton PTA was comfortable. The rooms are spacious with a great coffee machine. Food was also good an staff helpful. I thought that the fact there was no free wi-fi disappointing for a hotel in that class. I travel to PTA for business and it would be more convenient and considerate to clients if there was... More

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Lagos, Nigeria
Top Contributor
105 reviews 105 reviews
38 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 1 week ago

Friendly welcome and efficient check-in process. The room is ok not great. Basic features. The food was so so, of the 6 meals I had while there, 2 were very spectacular while the rest weren't so great. The concierge and logistics people were very helpful with information and eager to help. A good place to stay in Pretoria.

Was this review helpful? Yes 1
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear jollofmaster, We would like to thank you for sharing your good experience with the Trip Advisor travellers. We are pleased to hear that you enjoyed your stay at the Sheraton Pretoria Hotel; especially the friendly and helpful service received from our associates who pride themselves in providing excellent customer service. It's a pity that all the meals were not... More

Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Its a nice hotel don't get me wrong BUT and it is a huge BUT service is really poor. 20 minutes for them to bring the car from the garage, 30 minutes waiting for a coffee, NEVER any milk by the coffee machine in the exec lounge. OK its really small stuff but its the detail that even in a... More

Was this review helpful? Yes 1
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Pete N, Thank you for the feedback you have provided – it’s good to know that you liked your room. I am sorry to read about the service issues you encountered and certainly understand your frustration with the whole situation. We would like to offer you our sincere apology for the inconvenience you experienced. Please be assured that this... More

New York City, New York
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel had a colonial vibe, but with thoroughly modern touches like in-room k-cup espresso machines and flat-screen TVs. My room was spacious, with a queen-sized bed, desk, sitting area, and a bathroom with a tub and shower stall. It looked out on the pool deck, which offered nice views of the Union Buildings (the official seat of the national... More

Was this review helpful? Yes 2
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear TravelerNYC2013, Thank you so much for your detailed feedback. Your very kind comments are greatly appreciated. We are so glad that you have enjoyed the well-equipped guestroom, great view, as well as your overall experience of the conference facilities. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We have already brought... More

Newcastle upon Tyne, United Kingdom
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 22, 2014

i agree with most of the previous reviews, looking dated, very average buffet evening meal; but I think the fundamental problem comes the top. Poor management, no leadership! The staff are fundamentally very pleasant and courteous, but are unable to offer prompt service, provide a correct food and drink bill -- they had three attempts at ours, or appear to... More

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear David R, Your opinion is important to us and I would like to thank you for taking the time to post your recent experience online. It’s regrettable that you encountered the service issues you listed and we would like to offer you an apology for not being able to deliver the service you rightfully deserve and expect. We would... More

Welwyn, England, United Kingdom
Top Contributor
85 reviews 85 reviews
43 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed October 20, 2014 via mobile

I stayed here for one night while on business and the room, 517 was great. The bed was amazing and the room a good size. A coffee machine is included in the room which is a good touch. However.... Being a Sunday I was there my colleague and I decided to go sit by the pool and have a beer... More

Was this review helpful? Yes 1
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Colin_Welwyn, Thank you for staying at the Sheraton Pretoria Hotel. We are pleased to hear that you were delighted with the room; especially the bed and the coffee machine. I am sorry to hear about the service inconsistencies you experience at our property and would like to offer you our sincere apology for not being able to meet your... More

2 reviews
3 of 5 stars Reviewed October 19, 2014

The dinner buffet was really dissapointing for the price. The choices was very limited and the meat was tough. Only good thing was the dessert. We were on the seventh floor and the noise in our corridor was very disturbing. And the ringing of the doorbells fron early on just so housekeeping can ask you what time you are checking... More

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Riana van Wijk, Thank you for staying at the Sheraton Pretoria Hotel while you were in Pretoria and sharing your comments on TripAdvisor. We sincerely regret that some of the hotel facilities did not completely meet your expectations and we hope you will accept our most sincere apology for the inconvenience caused as a result. Please be assured that... More

Newcastle, Australia
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 5, 2014

Being a SPG the opportunity to stay at this property was of course appealing. Unfortunate it was quite disappointing. It took over 15 minutes for afternoon drinks (a bottle of wine) to be served, dinner was quite ordinary. Reception staff were more interested in getting us to become a SPG member, even though I said we were. The room itself... More

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Newytraveller53, Thank you for your loyalty to the Starwood Preferred Guest program and for posting a review about your stay. I certainly understand your frustration of having to wait for delivery of your afternoon drink order and would like to offer you our sincere apology for the inconvenience you experienced and hope this will not discourage you from visiting... More

Milan, Italy
Top Contributor
139 reviews 139 reviews
45 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed September 29, 2014

I was due to stay at the Sheraton Pretoria for 6 nights and after spending one night at the hotel, I made the decision that we had to move to another hotel. I am certain the hotel was five star many years ago, but it is showing its age, as is the area that it is housed in. The rooms... More

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear ForeignGuardian, Thank you for staying at the Sheraton Pretoria Hotel and commending the associates for their great effort. We really appreciate you taking the time to share your experience with us and you’ll be happy to know that your concerns are noted for upgrading/improvement. We are looking forward to welcoming you back. Warm regards, Pascal Fouquet General Manager More

Travelling Canuck/Yank
Top Contributor
89 reviews 89 reviews
32 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 29, 2014 via mobile

If you are travelling to Pretoria on business and need to be near the government buildings, this is your place. It's modern, comfortable and the staff are exceptionally accommodating. Good evening specials in the lounge, and excellent breakfast. Recommended.

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear svbreila, Your wonderful comments about our hotel and associates are appreciated and we are delighted that you enjoyed your time with us. We are looking forward to your next visit. Warm regards, Pascal Fouquet General Manager More

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Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Location: South Africa > Gauteng > Pretoria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Number of rooms: 175
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Also Known As:
Sheraton Pretoria
Pretoria Sheraton

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