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Sheraton Pretoria Hotel

5.0 of 5 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
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Sheraton Pretoria Hotel
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Sheraton Pretoria Hotel
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260 reviews from our community

Traveler rating
    69
    108
    50
    22
    11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Paris, France
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

I have stayed here a couple of times and like the atmosphere. Its a good place both to work and to unwind. The service can be a little slow but the staff are very friendly and helpful. The views of the Union Building and its surrounding park make it one of the most attractive parts of Pretoria.

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Aylsham, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed here about 3 years ago and was very impressed. It still is good value but it is a little tired now. The room service menus are that little bit tatty, the food is a little poorer, the TV is limited, the customer service is just a little slower. It still is a lovely hotel with superb views of... More 

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Washington
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent 5 nights at the Sheraton Pretoria in December. Was very impressed with our room and the amenities that we were offered. Our room had a great view of the Union Building across the street which we enjoyed. We were welcomed everyday to refreshments in the Executive Lounge and met some great people from all over the world. I want... More 

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Dayton, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

My husband had been at a Safari Resort for a business conference. After the conference, we wanted to leave the resort and see more of South Africa. We were referred to this hotel by the UNISA. Hotel was beautiful, clean, and the service was excellent. We very much enjoyed the food in the bar and restaurant -- all was very... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Lisa R, Thanks for your great review and recommendation of hotel and facilities - it's always wonderful to know when our guest's expectations were exceeded and they enjoyed their stay. We are looking forward to your return. Warm regards, Pascal Fouquet General Manager More 

Pretoria, South Africa
Senior Contributor
38 reviews 38 reviews
32 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

On the plus side: Lavazza espresso and cappuccino machine in room. Free use of sauna (there are separate saunas for men and women). Really friendly and warm staff, make me feel at home. Some suggestions: Rather as for a room in the corridor that overlooks the swimming pool as these ones are not right next to the busy road. I... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear JanineZA, We really appreciate you taking the time to share your experience at the Sheraton Pretoria Hotel online. Thank you for highlighting some of the services and commending the associates for their hospitality. It’s a pity that you did not receive assistance with opening the mini bar and I apologise for that. The mini bar is sealed for health... More 

Dublin, Ireland
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Off all the places we stayed on our 5 week holiday in South Africa this was the worst. It's true looks are deceiving. There are better places at better rates than this hotel. Coffee machine was not working had to phone 4 times to get it replaced. No service at the hotel pool. When you are relaxing on your pool... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Werner P, Thank you for the feedback you have provided. I am sorry to read about the service inconsistencies on the pool terrace and I certainly understand your frustration with the coffee machine. Please accept our sincere apology for the inconvenience you experienced. Please be assured that this is not typical of the way we conduct business and I... More 

Dhaka
Contributor
17 reviews 17 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had a great stay at the hotel with my family. Being platinum spg was recognized and upgraded. The staff were awesome the room and view fantastic. The gentleman on the club floor was great and very attentive to our needs. Checkin and check out was a breeze. Thank you so much

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Lowell C, Thank you for taking the time to post your review. We are delighted to hear that you had enjoyed your overall experience with us and were pleased with the service rendered by our associates. Customer care is amongst our highest priorities and it is gratifying to receive kind feedback from our guests? We truly appreciate your comments... More 

Birmingham, United Kingdom
Top Contributor
63 reviews 63 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is lovely and it's in a great position. We arrived really tired after out train from PE was 7 hours late. We went down to the restaurant for a meal and the food was poor (no fish of the day so I had calamari which was very expensive for what it was) I thought breakfast was included so... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Lesley F, Thank you for taking the time to share your most and least favorite experience at our hotel. It’s regrettable that your request for fish of the day could not be executed and I would like to offer you our sincere apology for not being able to meet your expectations. The comment regarding breakfast charges is noted and... More 

Senior Contributor
31 reviews 31 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family stayed here for half month in December. Other family members also visited and stayed for couple nights. Everyone likes the hotel. We have two young kids (1yo and 3yo). The hotel provided good service throughout our stay. Restaurant service was also fantastic. We have breakfast there every morning. The breakfast variety and quality is good. We need to... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear CanadianWorldTraveller, I would like to thank you very much for sharing your experience with us and other travelers. It's wonderful to know that the associates exceeded your expectations, especially Sylvia and Ebrahim and I would like to assure you that they will be commended for their efforts. It's regrettable that you could not order Sangria or eggs Benedict and... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a 1-night stay and would have been happy to stay longer! We booked a room on the club floor, and it proved to be an excellent choice. The room itself was perfectly furnished with every amenity, and the bed was very comfortable. The food in the hotel was excellent, and we also made use of the well-serviced gym.... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear wandrian95, Thank you very much for your encouraging comments; our associate's take great pride in providing excellent customer service to all our guests and it is great to know that they have succeeded in doing that. I would like to apologize for the oversight with the transport arrangements and I am happy that we could make it up to... More 

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Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Location: South Africa > Gauteng > Pretoria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Number of rooms: 175
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Also Known As:
Sheraton Pretoria
Pretoria Sheraton
Hotel Style:
#8 Spa Hotel in Pretoria
#9 Business Hotel in Pretoria
#11 Luxury Hotel in Pretoria

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