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Sheraton Pretoria Hotel

#15 of 69 Hotels in Pretoria
Certificate of Excellence
643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
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Best prices for: 1 room 1 guest
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Sheraton Pretoria Hotel
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Sheraton Pretoria Hotel
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283 reviews from our community

Traveler rating
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    115
    56
    23
    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cape Town, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

For hotel selections in towns where I do not come often, I go for brand names-hence Sheraton. This proved to be a disappointment. Slow service, poor restaurants, plenty of staff but ver few qualified. Poor location, there is nothing around and a mafia limosine servuice which blocks taxi' to come to the hotel. This place thrives on a name, not... More 

Was this review helpful? Yes 1
Kasane
Contributor
16 reviews 16 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here overnight on business and include following thoughts: a. large comfortable rooms which are nicely set up. b. friendly courteous staff. c. Nice breakfast. d. the rate was great (although I believe it was a weekend rate) e. The buffet dinner was OK but nothing out of this world. The price for the dinner was however out of... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Safari and Guid... S, On behalf of the entire team I would like to thank you for having taken a moment of your time to evaluate your stay online. We are delighted to hear that you have enjoyed most of the facilities and appreciate you commending the staff for their efforts. It's just a pity that the dinner did... More 

Mumbai, Maharashtra, India
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is a real VFM (Value-for-Money) .Rooms are quiet huge with good upholstery and chandeliers. Sofas are very very comfortable. Just a word of suggestion - if the height of the bed can be bit lowered it will be terrific. I am not a 6 " tall guy hence it was really a challenge for me though i stayed... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear ashish d, It's always heart warming to know when our guests' have had a wonderful experience when visiting the Sheraton Pretoria Hotel. Thank you for sharing it online. Your suggestion to lower the bed is noted and next time you make a booking, we'll surely adjust your bed. Warm regards, Pascal Fouquet More 

Nairobi, Nairobi, Kenya
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I attended a two day conference in Pretoria and had the pleasure of staying at the Sheraton Pretoria. The staff was very professional and polite, and the room was splendid. I quite enjoyed the food, in particular the springbok meat - it was my first time to eat it. I also had the pleasure of listening to the evening band... More 

Was this review helpful? Yes 1
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Russell A, Thank you for your kind words about our associates, the hotel and services. I'm glad you enjoyed the springbok meat, as well as your visit to the Nelson Mandela statue. We appreciate you taking the time to share your feedback online and we hope to welcome you back whether for business or leisure. Warm regards, Pascal Fouquet More 

Reading, United Kingdom
Top Contributor
77 reviews 77 reviews
17 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed April 19, 2015

There are a couple of good things: the view of the Union Buildings and the range and quality of the breakfast buffet. But there are also a couple of less good things. I was on the 2nd floor at the front of the building (so able to enjoy the view) but the noise from the road was awful; through single... More 

Was this review helpful? Yes 1
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear arborfieldman, Thank you for sharing your experience with us - it's good to know that you enjoyed the view of the Union Building and the breakfast. We deeply regret the traffic noise you were subjected to and would like to assure you that we are currently in the process of soundproofing the rooms to eliminate this issue. Your comments... More 

London, United Kingdom
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 30, 2015

Stayed at this hotel for one night before joining the Rovos train, had a great stay everyone was so helpful and friendly, Used the bar for a late snack when we arrived and again in the evening. Good food and well presented. The breakfast buffet was very good. Our room was comfortable and clean with an enormous bed in which... More 

Was this review helpful? Yes 2
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Jacqueline s, Thank you for the wonderful feedback we received through TripAdvisor. We are pleased to hear that you enjoyed your stay in our property; especially the food, pool, room and its comfort. Looking forward to welcome you back at the Sheraton Pretoria Hotel on your next trip to Pretoria. Warm regards, Pascal Fouquet More 

Victoria, Seychelles
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 29, 2015

Really pleasantly enjoyed my experience there. The hotel has a very cosy atmosphere and rather modern air with very spacious layouts. Starts out from the reception and also in the rooms which are quite large. Stayed in a room on the SPG preferred guest level (floor 5) and have no qualms whatsoever. Excellent facilities and room amenities. Provided complimentary wifi... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Nicolas S, We couldn't ask for a more complimentary review. Thank you! We are delighted you enjoyed your time with us and we look forward to your next visit. Commending the associates for their great efforts are really appreciated. Warm regards, Pascal Fouquet More 

Nairobi, Kenya
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 24, 2015

I have been to many Sheraton hotels, and typically you can expect the same level of service in each one. However, while the majority of the staff were amazing at the Sheraton in Pretoria, I was disappointed at the guest services staff at check in. The gentlemen who assisted me never made eye contact with me, never welcomed me to... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Barbara H, Thank you for staying at the Sheraton Pretoria Hotel and listing your concerns. It's regrettable that your overall expectations were not met and I want to offer you an apology for the service inconsistencies and inconvenience that was caused by this. Your opinion is very important to us and all feedback is used for improving existing services.... More 

Boston, Massachusetts
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 23, 2015

Great service, and common space --both inside and out-- for working, socializing, or having a relaxing glass of wine. Buffet meals are fantastic--lots of options for everyone. Room service and the small bar and tea area serve sandwiches and lighter fare around the clock. The rooms are clean and pleasant, with a large work desk, Lavazza espresso makers, and a... More 

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear nothankyou123, Thank you for recommending our hotel and services by sharing your wonderful experience online – It’s always great to hear when our guest’s expectations were exceeded and we really appreciate you commending the staff for their great customer service. We are looking forward to your return. Warm regards, Pascal Fouquet More 

Camberley, United Kingdom
Top Contributor
146 reviews 146 reviews
29 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed March 22, 2015

I visited this hotel for the second time in a year and once again the hotel and staff were very good. On the plus side the hotel is well located with a great lounge area. On the downside the pool area could do with some TLC and breakfast in the Club Lounge was poor.

Was this review helpful? Yes 1
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Malcolm P, Thank you for taking the time to post some comments about your recent stay – It’s always encouraging to know when our guests had a memorable experience. Your comments about the pool area and breakfast on Club is noted and was addressed with the relevant managers to action. Warm regards, Pascal Fouquet More 

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