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Sheraton Pretoria Hotel

#15 of 70 Hotels in Pretoria
Certificate of Excellence
643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
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Sheraton Pretoria Hotel
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291 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 2 weeks ago

Wow, Nice place to revisit. The hotel have great hospitality with comprehensive service. You can name them all sauna, gym swimming pools with balanced ph water not to mention friendly staff and management who want to see happy clients

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Level Contributor
169 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 4 weeks ago

To be honest because of costs involved do not normally stay at 5 star hotels but the function I was attending necessitated staying there and yes it was expensive to stay there. Checking in was very professional and staff most pleasant and polite. Room was spacious and well equipped, slightly aged but everything worked. Lovely view of the Union Buildings... More 

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Johannesburg, South Africa
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed May 31, 2015

Excellent stay Clean linen and spacious room with huge bed. Very close to tourists' attractions; the union buildings, city centre, rugby stadium, two major universities: university of PTA and Unisa The breakfast buffet is excellent and kitchen staff is excellent. The reception area is unique and does not really feel or even look like a reception area. There is also... More 

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Gansbaai, South Africa
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 27, 2015

We stayed here for 4 days, the accommodation and service is very good and the staff are very friendly and helpful. The position of this hotel is really not good and at night you cannot even thing of walking outside the hotel, even during the day it is not safe. If you plan a stay and you can do all... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Kleinh2015, We are delighted to read that you enjoyed the accommodation and overall services during your stay and I'm sorry to read that the surrounding area made you feel unsafe. Once again thank you for your visit to the Sheraton Pretoria Hotel. We look forward to welcoming you back. Warm regards, Pascal Fouquet More 

West Yorkshire England
Level Contributor
155 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 stars Reviewed May 26, 2015

When we arrived we managed to get upgraded to a Club room at a reasonable price and were glad to have done so. We got a magnificent room, large, and with a double aspect. The room was big enough to accommodate a sofa, an armchair and two other chairs although one side of the bed strangely did not have a... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear hibees43, Thank you for taking the time to share your detailed and positive feedback online. We most certainly appreciate your review and even the concerns listed, is valued and will enable us to focus on these aspects in order to correct/improve them. The toaster and temperature of the coffee has already been addressed and I want to apologise for... More 

New Delhi, India
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 26, 2015

Stayed for 2 days. The rooms are good and spacious. The breakfast is average. The general service is very average. We had to wait for more than an hour to check-in because the rooms were not ready. Concierge service is also very average.

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear machogiri, We sincerely regret that the hotel and facilities did not completely meet your expectations and we hope you will accept our most sincere apology for the disappointment. Please be assured that your comments have been forwarded to the Managers of the concerning departments and the necessary actions have been taken to prevent recurrence. Although disappointed, I hope you... More 

Danville, California
Level Contributor
167 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed May 25, 2015

Stayed here the night prior to going on the Blue Train to Cape Town. The Sheraton was nice and clean, but it is NOT in a nice area. We were there on a Sunday night and there is NO PLACE to eat nearby. I mean NO PLACE, NADA, NOTHING. We ate in the hotel. I always prefer eating outside the... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear SandraBaja, We would like to thank you for your valuable feedback regarding the treadmill/s that was out of order. Our maintenance team have already solved the situation and I want to apologise for the inconvenience it caused. I'm sorry to read that the surrounding area of the hotel was a disappointment, but I hope your trip on the Blue... More 

Los Angeles, California
Level Contributor
3 reviews
4 of 5 stars Reviewed May 24, 2015

I've stayed here twice now and I love everything about The Sheraton. Friendly , courteous staff, excellent service, good food. My room was amazing..... Lovely rooms. Great coffee in the room................

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear slimzn10, We are delighted to read that you've returned and enjoyed your recent stay at the Sheraton Pretoria Hotel. Thank you for your kind words and commending the associates for their commitment to service excellence. We are looking forward to your next visit and hopefully this time it will be leisure time to totally relax. Warm regards, Pascal Fouquet More 

Cape Town, South Africa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 18, 2015

For hotel selections in towns where I do not come often, I go for brand names-hence Sheraton. This proved to be a disappointment. Slow service, poor restaurants, plenty of staff but ver few qualified. Poor location, there is nothing around and a mafia limosine servuice which blocks taxi' to come to the hotel. This place thrives on a name, not... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear corcor440, Thank you for taking the time to share your experience surrounding your recent visit to the Sheraton Pretoria Hotel. First and foremost I would like to apologize for the slow service you encountered in the restaurant; I can really understand your frustration and want to assure you that it is being addressed with more intensive training sessions to... More 

Kasane
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed May 4, 2015

I stayed here overnight on business and include following thoughts: a. large comfortable rooms which are nicely set up. b. friendly courteous staff. c. Nice breakfast. d. the rate was great (although I believe it was a weekend rate) e. The buffet dinner was OK but nothing out of this world. The price for the dinner was however out of... More 

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Safari and Guid... S, On behalf of the entire team I would like to thank you for having taken a moment of your time to evaluate your stay online. We are delighted to hear that you have enjoyed most of the facilities and appreciate you commending the staff for their efforts. It's just a pity that the dinner did... More 

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