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All 66 Pretoria hotels

Sheraton Pretoria Hotel

5.0 of 5 Hotel   |   643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
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Ranked #11 of 66 hotels in Pretoria
A recent review
4 of 5 stars reviewed 3 weeks ago
WillemLab Richards Bay, South Africa
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220 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Richards Bay, South Africa
Top Contributor
99 reviews 99 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I attended a two day customer/client conference at this beautiful hotel. The atrium is simply awesome, and the stunning view of the Union Buildings completed the pitcher. I found the checking process was rather dragged out, and I had to go back later that afternoon to find out what room I'm booked into.There was also confusion where to go and... More

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear WillemLab, Thank you for staying at the Sheraton Pretoria Hotel and taking the time to post your response on TripAdvisor. We really appreciate your wonderful comments about the hotel and facilities and are delighted to hear that your dining experience was superb. It’s regrettable that the check-in process did not go as smooth as you expected, but please be... More

Singapore, Singapore
Contributor
19 reviews 19 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed for two nights. Location is good, with a nice view of the Parliament and Union Buildings from my room. Standard is comparable to other Sheraton around the world. One area for improvement is staff coordination when I needed help tracking my lost luggage. Although the concierge and staff were very helpful and polite, they seemed to have trouble... More

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Keat_Siang73, Receiving your feedback means a lot to us and we would like to thank you for taking the time to post your comments on TripAdvisor. Thank you for making us aware of your concern with the service coordination. Please be assured that steps have been taken to improve and streamline services to prevent a recurrence. We would like... More

Pretoria, South Africa
1 review
5 of 5 stars Reviewed July 16, 2014

I was part of a group that dined at the Sheraton Hotels Restaurant this week. I need to mention that the Restaurant Manager Mr Pehlivan rescued a potential dangerous situation in the restaurant with calm and expertise. Thank you, its good to know that staff are trained to deal with unplanned events. Service was good and clam restored.

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Janico T, Thank you for taking the time to write a review on TripAdvisor. We appreciate you commending Mr Pehlivan for his swift reaction and taking control of a 'potential dangerous' incident in the restaurant. We are looking forward to welcome you back to the Sheraton Pretoria Hotel. Warm regards, Pascal Fouquet General Manager More

Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

Well located ,well set up. Need .information on local tourist information in the room. Breakfast was superb Service all round was great TpO Trip Concerned that my comments were not accepted as they were too short

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Bryan_O86, Thank you very much for your great feedback about your recent stay with us. It's wonderful to hear that you have enjoyed breakfast and our high level of service. Your positive feedback regarding local tourist information is noted and we'll be happy to oblige. We're looking forward to welcoming you back. Warm regards, Pascal Fouquet General Manager More

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 7, 2014

We stayed only one night., but good hotel. The location is convenient o the University of Pretoria. The concierge in the SPG lounge was very nice and helpful. Rooms were clean and the food was pretty good.

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Trippin_mom_of_3, We couldn't ask for a more complimentary review. Thank you! We are delighted you enjoyed your time with us and we look forward to your next visit. Warm regards, Pascal Fouquet General Manager More

Chepstow
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 3, 2014

I'm staying at the Pretoria Sheraton on business for just under 2 weeks. Most chain hotels that have a guest for this long tend to become too used to you and the attitude to your level of service changes - but not here. I think the service was the same from day 1 to day 13. It's a big hotel... More

Was this review helpful? Yes 2
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Cameragimp, We appreciate you taking the time to post such great compliments about your stay. It’s always wonderful to know when our guests enjoyed their stay. Thank you for commending Chef Herman, Dogukan and Sidney for their efforts. This is part of the unconditional service we like to extend to all our valued guests. We are looking forward to... More

Pretoria
Contributor
20 reviews 20 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 30, 2014

Sheraton Hotel in Pretoria has been lowering standards. Yet it is supposed to be a 5-sstar hotel. The breakfast has diminished in quality. Some of the fooods are not very fresh. The wine list is weak and a la carte menu is also weak. The hotel needs improvement.

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Heartensoul, Thank you for posting your review. It's regrettable that your restaurant experience did not meet your expectations. We honor you as a valued customer and will continue to utilize all feedback in order to deliver the service our guests have come to expect and are accustomed to. Warm regards, Pascal Fouquet General Manager More

Mount Pleasant, South Carolina
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 26, 2014

After 6 days in the Balule bush, we flew back to Johannesburg and then transit to Pretoria... a beautiful historic city with parks, teeming with capitol life..and we arrived at the Sheraton. Adjacent to the park, elegant, and a staff that went out of their way to assist us in spite of our bedraggled bush look and confused reservations. The... More

Was this review helpful? Yes 1
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Ginna W, Thank you for posting some comments about your stay. It’s always wonderful to know when our guests' expectations were exceeded and we appreciate you commending Johan for his efforts to ensure a memorable experience. We are looking forward to welcoming you back to the Sheraton Pretoria Hotel. Warm regards, Pascal Fouquet General Manager More

Secunda
Contributor
20 reviews 20 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 26, 2014

We stayed 1 night at the Sheraton and it was great. Service was excellent and the meals he had we good. Only concern is its location, we drove through a bit of a shady area just 2 roads away courtesy of TOM TOM but we arrived intact.

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear chris_g_mp, Thank you for taking the time to post your comments. It’s always great to know that our guests enjoyed their stay at the Sheraton Pretoria Hotel. We are looking forward to your next visit. Warm regards, Pascal Fouquet General Manager More

uk
Contributor
13 reviews 13 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 22, 2014 via mobile

End of building Room overlooking union building was great. Nice big room layout and bathroom, clean, good service. Good hotel for pretoria. City centre is disappointing. Location of hotel is just outside CBD. Parkade is pretty with african wall paintings. Clean lobby. Good breakfast. Room facing Stanza bopape road / old church rd which is extremely noisy from 5.30 in... More

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Mvb123, We appreciate you taking the time to post such positive comments – it’s always great to know when our guests enjoyed staying with us during their travels. We are looking forward to your next visit. Warm regards, Pascal Fouquet More

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Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Location: South Africa > Gauteng > Pretoria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
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Also Known As:
Sheraton Pretoria
Pretoria Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Spa Hotel in Pretoria #7 Luxury Hotel in Pretoria #9 Business Hotel in Pretoria
Hotel Class
Official Description (provided by the hotel)
Welcome to the Sheraton Pretoria Hotel, situated within the heart of South Africa's dazzling capital city. With sweeping views that command all of Pretoria, exquisite marble flooring, and custom-designed furnishings, our hotel exemplifies beauty and service excellence in the Jacaranda City. After a busy day, return to the comfort of our 175 guest rooms and suites. Bring your friends, colleagues, or loved ones along for a mouth-watering buffet meal at Magnolia restaurant. ... more   less 
Number of rooms
175

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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