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All 66 Pretoria hotels

Sheraton Pretoria Hotel

5.0 of 5 Hotel   |   643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
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Ranked #11 of 66 Hotels in Pretoria
A recent review
4 of 5 stars reviewed 1 week ago
Paul C Lodi, California
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226 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lodi, California
Top Contributor
93 reviews 93 reviews
32 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed 2 nights on business. Check in was smooth and easy which was especially welcome after two very long flights. Room was spacious and comfortable. Gym is well equipped. Internet worked without any problems. Are simmer one night. The buffet-style spread was pretty extensive and tasty. Would be happy to book here again.

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Paul C, Receiving your feedback means a lot to us and we would like to thank you for taking the time to post your comments. We are very pleased to hear that you had a smooth check in after a long flight, loved your spacious room, and enjoyed the buffet and all other facilities. As we always strive to... More

Auckland Region, New Zealand
Contributor
19 reviews 19 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Great place to stay in central Pretoria Staff are always friendly and welcoming, when you come back from a day out you are made feel that you haven't left and are at home. Rooms typical standard you expect in a Sheraton

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Paul H, Thank you for your positive words and for taking the time to post a review. We are so glad that you have enjoyed our central location, as well as our efficient staff that made you feel welcome each time you left and returned to the hotel. We certainly hope to welcome you back to the Sheraton Pretoria... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

Very good location with perfect views of the Union Buildings a.k.a the White House of South Africa. However the breakfast is slightly off mark for five star hotel. While the staff are friendly and good, the hotel is in need of a facelift, the decor and general appearance is dated and very tired. A refurbishment will help.

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Rashidkamis, Thank you very much for the feedback you've posted. I'm glad you liked the location and perfect view of the Union Buildings and we appreciate you commending the associates for their great customer care and friendliness. You'll be happy to know that we have made some slight changes to the breakfast menu and your comments about the general... More

Dubai, United Arab Emirates
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at the Sheraton Pretoria many times, I know the hotel upside down. One thing that I really really liked about the hotel was the truly nice staff, genuinely there to help - one feels truly welcome and appreciated as a guest. The hotel itself is located in Arcadia, in front of the Union Buildings; the view of... More

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Josep F, Thank you for your continued loyalty to the Sheraton Pretoria. We truly appreciate you sharing your wonderful detailed comments regarding the hotel, services and our dedicated associates. We will continue to provide you with an excellent and memorable experience each time you stay with us. We are looking forward to welcoming you back. Warm regards, Pascal Fouquet... More

Spokane, Washington
Top Contributor
122 reviews 122 reviews
36 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

First let me say this was not a hotel we chose, but one our US travel agent booked us into as an overnight stop in Pretoria before boarding Rovos Rail for a trip to Cape Town. We probably would not have chosen this hotel. Not that there is much wrong with this place, its just that its very business oriented.... More

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear MiguelitoyCat, On behalf of the entire team I would like to thank you for having taken a moment of your time to evaluate your stay at the Sheraton Pretoria Hotel. We really appreciate you commending the associates for their professional service. It is also wonderful to know that you've enjoyed your room with a great view, as well as... More

Nagoya, Japan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Sheraton in Pretoria, is a bit kitschy... But, it is comfortable and the staff is very warm. It is also very much representing the new South Africa: you can see perfectly trained black manager of the Club, as well as a white waiter serving breakfast. This is where Presidents from other African nations stay... Pool is extremely small and insufficient.... More

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear André V, Thank you for your continued loyalty to the Sheraton Pretoria. We truly appreciate your comments about the hotel and associates. We will continue to welcome you with our warm hospitality to ensure a memorable experience each time you stay with us. Warm regards, Pascal Fouquet General Manager More

Richards Bay, South Africa
Top Contributor
101 reviews 101 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed August 5, 2014

I attended a two day customer/client conference at this beautiful hotel. The atrium is simply awesome, and the stunning view of the Union Buildings completed the pitcher. I found the checking process was rather dragged out, and I had to go back later that afternoon to find out what room I'm booked into.There was also confusion where to go and... More

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear WillemLab, Thank you for staying at the Sheraton Pretoria Hotel and taking the time to post your response on TripAdvisor. We really appreciate your wonderful comments about the hotel and facilities and are delighted to hear that your dining experience was superb. It’s regrettable that the check-in process did not go as smooth as you expected, but please be... More

Singapore, Singapore
Contributor
19 reviews 19 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 2, 2014

I stayed for two nights. Location is good, with a nice view of the Parliament and Union Buildings from my room. Standard is comparable to other Sheraton around the world. One area for improvement is staff coordination when I needed help tracking my lost luggage. Although the concierge and staff were very helpful and polite, they seemed to have trouble... More

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Keat_Siang73, Receiving your feedback means a lot to us and we would like to thank you for taking the time to post your comments on TripAdvisor. Thank you for making us aware of your concern with the service coordination. Please be assured that steps have been taken to improve and streamline services to prevent a recurrence. We would like... More

Pretoria, South Africa
1 review
5 of 5 stars Reviewed July 16, 2014

I was part of a group that dined at the Sheraton Hotels Restaurant this week. I need to mention that the Restaurant Manager Mr Pehlivan rescued a potential dangerous situation in the restaurant with calm and expertise. Thank you, its good to know that staff are trained to deal with unplanned events. Service was good and clam restored.

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Janico T, Thank you for taking the time to write a review on TripAdvisor. We appreciate you commending Mr Pehlivan for his swift reaction and taking control of a 'potential dangerous' incident in the restaurant. We are looking forward to welcome you back to the Sheraton Pretoria Hotel. Warm regards, Pascal Fouquet General Manager More

Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

Well located ,well set up. Need .information on local tourist information in the room. Breakfast was superb Service all round was great TpO Trip Concerned that my comments were not accepted as they were too short

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Bryan_O86, Thank you very much for your great feedback about your recent stay with us. It's wonderful to hear that you have enjoyed breakfast and our high level of service. Your positive feedback regarding local tourist information is noted and we'll be happy to oblige. We're looking forward to welcoming you back. Warm regards, Pascal Fouquet General Manager More

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Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Location: South Africa > Gauteng > Pretoria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
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Also Known As:
Sheraton Pretoria
Pretoria Sheraton

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