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Sheraton Pretoria Hotel

5.0 of 5 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
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Sheraton Pretoria Hotel
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Sheraton Pretoria Hotel
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248 reviews from our community

Traveler rating
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    105
    47
    22
    10
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65
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wellington, Florida
Top Contributor
89 reviews 89 reviews
4 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed yesterday NEW

We arrived early evening after 17 hours of flying and only stayed at the hotel for one night since we had to catch the BLUE TRAIN the following morning. The nicely appointed lobby had a bar, restaurant and computer area. Upon arrival we were informed that our room had two twin beds rather than a king. They offered to change... More 

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Northallerton, United Kingdom
Top Contributor
57 reviews 57 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago

We were just passing through Pretoria on a tour. One night stay the hotel had everything we wanted. Rooms are a good size and well furnished. Service was good with no failures. Ate at the bar in the evening good quality and value. Breakfast was very good. No problems checking in or out.

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear td2traveller, Thank you for taking the time to share impressions of your stay at the Sheraton Pretoria Hotel online. We pride ourselves in providing excellent customer service to all our guests. We hope to have the pleasure of welcoming you back again soon. Warm regards, Pascal Fouquet General Manager More 

london
Contributor
17 reviews 17 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for 2 nights at the Sheraton Pretoria early December en route back to UK from Mauritius. The hotel though a little dated was very well maintained, with the exception of pool area. This needs to be upgraded as metal railings were peeling, shower area not working, pool re lined. It is a shame as it is such a... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear mdemo, We would like to thank you for the positive feedback we received through the TripAdvisor website and are pleased to hear that you enjoyed your stay and the food in the restaurant. Just a pity to hear about the slow service you experienced and I want to apologize for that. Our maintenance team is already taking care of... More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

I had the most frustrating experience with the management of my bill.I had to deal with more than three people to explain that it was being paid by my travel company and remind them that they have documentation that states this. I asked to have my bill the night before to check it as I was leaving on an early... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear sophiavaughan, Thank you for taking the time to share your experience surrounding your recent visit to the Sheraton Pretoria Hotel. First and foremost we would like to apologize for your inconveniences. We always strive to provide the best service possible to all our valued guests and are sorry that this time we failed you. Your opinion is very important... More 

Brussels, Belgium
Top Contributor
78 reviews 78 reviews
14 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Sheraton is in general a good experience all over the world and I've known a few. But Pretoria's is remarkable. Location is very good and infrastructure is almost perfect from reception to recreational areas. Rooms are ok and with no issues; and even there's a complimentary expresso coffee machine (Lavazza). Even wi-fi was for free, but a bit slow though.... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Arturito_Bxl, Thank you very much for taking the time to post your review on TripAdvisor. It's always wonderful to hear when our guest's overall expectations were exceeded. We appreciate the excellent feedback and commendation towards the associates, especially Chef Antonio. The associates at the Sheraton Pretoria are truly the heart of our hotel as they really enjoy what they... More 

Victoria, Seychelles
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Wonderful hotel and excellent experience would deffo recommend.Complementary Lavazza Blue coffee machine provided in rooms on 5th floor with pod selections, a definite plus in my view.Got me addicted to good coffee now. Rooms are quite spacious. Good complimentary Wi-Fi provided. Can't wait to visit Pretoria again and stay there once more. Staff at breakfast area very pleasant indeed!

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Nicholas S, Thank you so much for such a great feedback! It was a great pleasure to have you staying at our property and it's wonderful to know that you enjoyed the good coffee and other services provided. That we were able to exceed your expectations is the greatest reward for us. You can be assured that your positive... More 

Durban, South Africa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My stay at the Sheraton PTA was comfortable. The rooms are spacious with a great coffee machine. Food was also good an staff helpful. I thought that the fact there was no free wi-fi disappointing for a hotel in that class. I travel to PTA for business and it would be more convenient and considerate to clients if there was... More 

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear VarshaSewlal, We appreciate your wonderful comments about our hotel facilities and services offered. With regard to the WiFi service, kindly be advised that we have various options to choose from after you have logged onto the system and a complimentary option is also available if chosen. One of our Guest Service Agents would be more than happy to assist... More 

Lagos, Nigeria
Top Contributor
105 reviews 105 reviews
38 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Friendly welcome and efficient check-in process. The room is ok not great. Basic features. The food was so so, of the 6 meals I had while there, 2 were very spectacular while the rest weren't so great. The concierge and logistics people were very helpful with information and eager to help. A good place to stay in Pretoria.

Was this review helpful? Yes 1
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear jollofmaster, We would like to thank you for sharing your good experience with the Trip Advisor travellers. We are pleased to hear that you enjoyed your stay at the Sheraton Pretoria Hotel; especially the friendly and helpful service received from our associates who pride themselves in providing excellent customer service. It's a pity that all the meals were not... More 

Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 9, 2014

Its a nice hotel don't get me wrong BUT and it is a huge BUT service is really poor. 20 minutes for them to bring the car from the garage, 30 minutes waiting for a coffee, NEVER any milk by the coffee machine in the exec lounge. OK its really small stuff but its the detail that even in a... More 

Was this review helpful? Yes 1
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Pete N, Thank you for the feedback you have provided – it’s good to know that you liked your room. I am sorry to read about the service issues you encountered and certainly understand your frustration with the whole situation. We would like to offer you our sincere apology for the inconvenience you experienced. Please be assured that this... More 

New York City, New York
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 28, 2014

This hotel had a colonial vibe, but with thoroughly modern touches like in-room k-cup espresso machines and flat-screen TVs. My room was spacious, with a queen-sized bed, desk, sitting area, and a bathroom with a tub and shower stall. It looked out on the pool deck, which offered nice views of the Union Buildings (the official seat of the national... More 

Was this review helpful? Yes 2
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear TravelerNYC2013, Thank you so much for your detailed feedback. Your very kind comments are greatly appreciated. We are so glad that you have enjoyed the well-equipped guestroom, great view, as well as your overall experience of the conference facilities. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We have already brought... More 

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Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Location: South Africa > Gauteng > Pretoria
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Number of rooms: 175
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Also Known As:
Sheraton Pretoria
Pretoria Sheraton
Hotel Style:
#8 Spa Hotel in Pretoria
#9 Business Hotel in Pretoria
#11 Luxury Hotel in Pretoria

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