We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Pretoria Hotel

643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Hotel amenities
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
What travelers say:
Union Buildings
(3)
Sheraton Pretoria Hotel
Professional photos View all
Browse nearby
Sheraton Pretoria Hotel
Write a Review

279 reviews from our community

Traveler rating
    77
    113
    55
    23
    11
See reviews for
22
77
23
130
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (279)
  • Mar-May only
    (72)
  • Jun-Aug only
    (71)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (71)
All months
Nairobi, Nairobi, Kenya
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I attended a two day conference in Pretoria and had the pleasure of staying at the Sheraton Pretoria. The staff was very professional and polite, and the room was splendid. I quite enjoyed the food, in particular the springbok meat - it was my first time to eat it. I also had the pleasure of listening to the evening band... More 

Was this review helpful? Yes
Reading, United Kingdom
Top Contributor
76 reviews 76 reviews
17 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

There are a couple of good things: the view of the Union Buildings and the range and quality of the breakfast buffet. But there are also a couple of less good things. I was on the 2nd floor at the front of the building (so able to enjoy the view) but the noise from the road was awful; through single... More 

Was this review helpful? Yes
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel for one night before joining the Rovos train, had a great stay everyone was so helpful and friendly, Used the bar for a late snack when we arrived and again in the evening. Good food and well presented. The breakfast buffet was very good. Our room was comfortable and clean with an enormous bed in which... More 

Was this review helpful? Yes 1
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Jacqueline s, Thank you for the wonderful feedback we received through TripAdvisor. We are pleased to hear that you enjoyed your stay in our property; especially the food, pool, room and its comfort. Looking forward to welcome you back at the Sheraton Pretoria Hotel on your next trip to Pretoria. Warm regards, Pascal Fouquet More 

Victoria, Seychelles
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Really pleasantly enjoyed my experience there. The hotel has a very cosy atmosphere and rather modern air with very spacious layouts. Starts out from the reception and also in the rooms which are quite large. Stayed in a room on the SPG preferred guest level (floor 5) and have no qualms whatsoever. Excellent facilities and room amenities. Provided complimentary wifi... More 

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Nicolas S, We couldn't ask for a more complimentary review. Thank you! We are delighted you enjoyed your time with us and we look forward to your next visit. Commending the associates for their great efforts are really appreciated. Warm regards, Pascal Fouquet More 

Nairobi, Kenya
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have been to many Sheraton hotels, and typically you can expect the same level of service in each one. However, while the majority of the staff were amazing at the Sheraton in Pretoria, I was disappointed at the guest services staff at check in. The gentlemen who assisted me never made eye contact with me, never welcomed me to... More 

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Barbara H, Thank you for staying at the Sheraton Pretoria Hotel and listing your concerns. It's regrettable that your overall expectations were not met and I want to offer you an apology for the service inconsistencies and inconvenience that was caused by this. Your opinion is very important to us and all feedback is used for improving existing services.... More 

Boston, Massachusetts
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great service, and common space --both inside and out-- for working, socializing, or having a relaxing glass of wine. Buffet meals are fantastic--lots of options for everyone. Room service and the small bar and tea area serve sandwiches and lighter fare around the clock. The rooms are clean and pleasant, with a large work desk, Lavazza espresso makers, and a... More 

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear nothankyou123, Thank you for recommending our hotel and services by sharing your wonderful experience online – It’s always great to hear when our guest’s expectations were exceeded and we really appreciate you commending the staff for their great customer service. We are looking forward to your return. Warm regards, Pascal Fouquet More 

Camberley, United Kingdom
Top Contributor
146 reviews 146 reviews
29 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I visited this hotel for the second time in a year and once again the hotel and staff were very good. On the plus side the hotel is well located with a great lounge area. On the downside the pool area could do with some TLC and breakfast in the Club Lounge was poor.

Was this review helpful? Yes 1
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Malcolm P, Thank you for taking the time to post some comments about your recent stay – It’s always encouraging to know when our guests had a memorable experience. Your comments about the pool area and breakfast on Club is noted and was addressed with the relevant managers to action. Warm regards, Pascal Fouquet More 

Klerksdorp, North-West, South Africa
Contributor
15 reviews 15 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 9, 2015

We recently stayed here and I must say,we were pleasantly surprised by this hotel.The hotel is beautiful and very well maintained.The rooms are exactly as per advertised pictures. The service from check in until checkout was excellent. I was extremely impressed by the level of professional and efficient service we experienced.A special word of thanks to the staff for surprising... More 

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Adrie_Wahl, We would like to thank you for the wonderful feedback you posted on the TripAdvisor website. It's wonderful to hear that your expectations were exceeded and you enjoyed a memorable stay at our property. We are looking forward to welcome you back at the Sheraton Pretoria Hotel. Warm regards, Pascal Fouquet More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 2, 2015

I booked rooms at Sheraton Pretoria for a recent delegation we hosted in Pretoria. I also used this hotel as the venue for one of the delegation's mid-sized dinner events. I experienced very friendly service from the hotel's staff, the rooms were in good condition and the hotel accommodated many of my special requests and questions (inevitable when hosting a... More 

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Brigid, We couldn't ask for a more complimentary review. Thank you! We are delighted that all went according to plan and that your overall expectations were exceeded. Commending the associates, and especially Jacqualine for her great efforts are really appreciated. We're looking forward to hosting your next event. Warm regards, Pascal Fouquet General Manager More 

Brasilia
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed February 25, 2015

This is not the best option in Pretoria. The hotel is outdated as a whole, although the entrance hall is not that bad. The room is old, some people complained about noise from the street. The only positive point is the bed, which is very good and comfortable. I could not take the breakfast anymore after one week at the... More 

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Ana_Brasil, We would like to thank you for having shared your experience with the TripAdvisor travellers. We sincerely regret that some of the hotel facilities did not completely meet your expectations, especially the traffic noise and we hope you will accept our most sincere apologies for the inconvenience caused by this. It's good to know that you liked the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

118 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (107)
Viewed
Hotel & grounds (20)
Viewed
View from room (8)
Viewed
Bathroom (8)
Viewed
Pool/beach area (4)
Viewed
Room/suite (14)
Viewed
Dining (2)
Viewed
Other (51)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Dining (2)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question