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All 66 Pretoria hotels

Sheraton Pretoria Hotel

5.0 of 5 Hotel   |   643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
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Sheraton Pretoria Hotel
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Ranked #15 of 66 Hotels in Pretoria
A recent review
3 of 5 stars reviewed 2 days ago
David R Newcastle upon Tyne, United Kingdom
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234 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newcastle upon Tyne, United Kingdom
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

i agree with most of the previous reviews, looking dated, very average buffet evening meal; but I think the fundamental problem comes the top. Poor management, no leadership! The staff are fundamentally very pleasant and courteous, but are unable to offer prompt service, provide a correct food and drink bill -- they had three attempts at ours, or appear to... More

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Welwyn, England, United Kingdom
Top Contributor
85 reviews 85 reviews
43 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed here for one night while on business and the room, 517 was great. The bed was amazing and the room a good size. A coffee machine is included in the room which is a good touch. However.... Being a Sunday I was there my colleague and I decided to go sit by the pool and have a beer... More

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2 reviews
3 of 5 stars Reviewed 5 days ago NEW

The dinner buffet was really dissapointing for the price. The choices was very limited and the meat was tough. Only good thing was the dessert. We were on the seventh floor and the noise in our corridor was very disturbing. And the ringing of the doorbells fron early on just so housekeeping can ask you what time you are checking... More

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Riana van Wijk, Thank you for staying at the Sheraton Pretoria Hotel while you were in Pretoria and sharing your comments on TripAdvisor. We sincerely regret that some of the hotel facilities did not completely meet your expectations and we hope you will accept our most sincere apology for the inconvenience caused as a result. Please be assured that... More

Newcastle, Australia
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Being a SPG the opportunity to stay at this property was of course appealing. Unfortunate it was quite disappointing. It took over 15 minutes for afternoon drinks (a bottle of wine) to be served, dinner was quite ordinary. Reception staff were more interested in getting us to become a SPG member, even though I said we were. The room itself... More

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Newytraveller53, Thank you for your loyalty to the Starwood Preferred Guest program and for posting a review about your stay. I certainly understand your frustration of having to wait for delivery of your afternoon drink order and would like to offer you our sincere apology for the inconvenience you experienced and hope this will not discourage you from visiting... More

Milan, Italy
Top Contributor
121 reviews 121 reviews
43 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was due to stay at the Sheraton Pretoria for 6 nights and after spending one night at the hotel, I made the decision that we had to move to another hotel. I am certain the hotel was five star many years ago, but it is showing its age, as is the area that it is housed in. The rooms... More

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear ForeignGuardian, Thank you for staying at the Sheraton Pretoria Hotel and commending the associates for their great effort. We really appreciate you taking the time to share your experience with us and you’ll be happy to know that your concerns are noted for upgrading/improvement. We are looking forward to welcoming you back. Warm regards, Pascal Fouquet General Manager More

Travelling Canuck/Yank
Top Contributor
86 reviews 86 reviews
30 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

If you are travelling to Pretoria on business and need to be near the government buildings, this is your place. It's modern, comfortable and the staff are exceptionally accommodating. Good evening specials in the lounge, and excellent breakfast. Recommended.

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear svbreila, Your wonderful comments about our hotel and associates are appreciated and we are delighted that you enjoyed your time with us. We are looking forward to your next visit. Warm regards, Pascal Fouquet General Manager More

Cape Town, South Africa
1 review
2 of 5 stars Reviewed 4 weeks ago

It is with sadness that I have to report that my latest Restaurant experience was just not to the standard that I have become accustomed to over the last year. There has been a dramatic deterioration in service & atmosphere. Where is your dedicated Restaurant Manager - the staff turn is evident in the service. Breakfast service was poor, lunch... More

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Jason f, Thank you for sharing your valuable comments with us. I do apologise for your overall restaurant experience during your last visit and will be happy to discuss this further. Your opinion is important to us and you will be happy to know that some changes and improvements have been implemented to ensure you receive the service you’ve... More

Top Contributor
272 reviews 272 reviews
212 hotel reviews
733 helpful votes 733 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location boasts nice views of the Union Buildings (offices of the President of the Republic), although the area on the other side of the hotel is kind of sketchy, and there isn't much else within walking distance. The check-in process and check-out process involve sitting at a desk, which is rather slow, but the hotel wasn't busy while we... More

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear lebelgo, Thank you for your loyalty to the SPG program and for staying at the Sheraton Pretoria Hotel. We really appreciate all the positive comments that you've shared, especially commending the staff for their dedication. As a valued guest your opinion is important to us and I’m really sorry that, as an SPG Gold member you were not accommodated... More

Lodi, California
Top Contributor
111 reviews 111 reviews
36 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 15, 2014

Stayed 2 nights on business. Check in was smooth and easy which was especially welcome after two very long flights. Room was spacious and comfortable. Gym is well equipped. Internet worked without any problems. Are simmer one night. The buffet-style spread was pretty extensive and tasty. Would be happy to book here again.

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Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Paul C, Receiving your feedback means a lot to us and we would like to thank you for taking the time to post your comments. We are very pleased to hear that you had a smooth check in after a long flight, loved your spacious room, and enjoyed the buffet and all other facilities. As we always strive to... More

Auckland Region, New Zealand
Contributor
19 reviews 19 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 14, 2014

Great place to stay in central Pretoria Staff are always friendly and welcoming, when you come back from a day out you are made feel that you haven't left and are at home. Rooms typical standard you expect in a Sheraton

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Paul H, Thank you for your positive words and for taking the time to post a review. We are so glad that you have enjoyed our central location, as well as our efficient staff that made you feel welcome each time you left and returned to the hotel. We certainly hope to welcome you back to the Sheraton Pretoria... More

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Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Location: South Africa > Gauteng > Pretoria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Number of rooms: 175
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Also Known As:
Sheraton Pretoria
Pretoria Sheraton

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