We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Pretoria Hotel

643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Hotel amenities
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Sheraton Pretoria Hotel
Professional photos View all
Browse nearby
Sheraton Pretoria Hotel
Add Your Review

274 reviews from our community

Traveler rating
    74
    112
    54
    23
    11
See reviews for
22
76
23
126
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (274)
  • Mar-May only
    (67)
  • Jun-Aug only
    (71)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (71)
All months
Nairobi, Kenya
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I have been to many Sheraton hotels, and typically you can expect the same level of service in each one. However, while the majority of the staff were amazing at the Sheraton in Pretoria, I was disappointed at the guest services staff at check in. The gentlemen who assisted me never made eye contact with me, never welcomed me to... More 

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Barbara H, Thank you for staying at the Sheraton Pretoria Hotel and listing your concerns. It's regrettable that your overall expectations were not met and I want to offer you an apology for the service inconsistencies and inconvenience that was caused by this. Your opinion is very important to us and all feedback is used for improving existing services.... More 

Boston, Massachusetts
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great service, and common space --both inside and out-- for working, socializing, or having a relaxing glass of wine. Buffet meals are fantastic--lots of options for everyone. Room service and the small bar and tea area serve sandwiches and lighter fare around the clock. The rooms are clean and pleasant, with a large work desk, Lavazza espresso makers, and a... More 

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear nothankyou123, Thank you for recommending our hotel and services by sharing your wonderful experience online – It’s always great to hear when our guest’s expectations were exceeded and we really appreciate you commending the staff for their great customer service. We are looking forward to your return. Warm regards, Pascal Fouquet More 

Camberley, United Kingdom
Top Contributor
145 reviews 145 reviews
29 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I visited this hotel for the second time in a year and once again the hotel and staff were very good. On the plus side the hotel is well located with a great lounge area. On the downside the pool area could do with some TLC and breakfast in the Club Lounge was poor.

Was this review helpful? Yes 1
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Malcolm P, Thank you for taking the time to post some comments about your recent stay – It’s always encouraging to know when our guests had a memorable experience. Your comments about the pool area and breakfast on Club is noted and was addressed with the relevant managers to action. Warm regards, Pascal Fouquet More 

Klerksdorp, North-West, South Africa
Contributor
15 reviews 15 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We recently stayed here and I must say,we were pleasantly surprised by this hotel.The hotel is beautiful and very well maintained.The rooms are exactly as per advertised pictures. The service from check in until checkout was excellent. I was extremely impressed by the level of professional and efficient service we experienced.A special word of thanks to the staff for surprising... More 

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Adrie_Wahl, We would like to thank you for the wonderful feedback you posted on the TripAdvisor website. It's wonderful to hear that your expectations were exceeded and you enjoyed a memorable stay at our property. We are looking forward to welcome you back at the Sheraton Pretoria Hotel. Warm regards, Pascal Fouquet More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked rooms at Sheraton Pretoria for a recent delegation we hosted in Pretoria. I also used this hotel as the venue for one of the delegation's mid-sized dinner events. I experienced very friendly service from the hotel's staff, the rooms were in good condition and the hotel accommodated many of my special requests and questions (inevitable when hosting a... More 

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Brigid, We couldn't ask for a more complimentary review. Thank you! We are delighted that all went according to plan and that your overall expectations were exceeded. Commending the associates, and especially Jacqualine for her great efforts are really appreciated. We're looking forward to hosting your next event. Warm regards, Pascal Fouquet General Manager More 

Brasilia
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is not the best option in Pretoria. The hotel is outdated as a whole, although the entrance hall is not that bad. The room is old, some people complained about noise from the street. The only positive point is the bed, which is very good and comfortable. I could not take the breakfast anymore after one week at the... More 

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Ana_Brasil, We would like to thank you for having shared your experience with the TripAdvisor travellers. We sincerely regret that some of the hotel facilities did not completely meet your expectations, especially the traffic noise and we hope you will accept our most sincere apologies for the inconvenience caused by this. It's good to know that you liked the... More 

Dordrecht, The Netherlands
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed February 13, 2015

Staff in this Sheraton are great. Some of them a bit casual (just the way we like it), but all of them very polite and nice. There is nothing much to see in Pretoria for tourists like us, other than the Union Building and the park in front. And it turns out, the hotel is facing the Union Building. It... More 

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Y002Y, Thank you for taking the time to post your valuable feedback online. It's always wonderful when our guests' expectations were met and I'm happy to hear that you've enjoyed spending time at the Union Building. Your feedback about having traditional food items for breakfast is noted for consideration, but it's good to know that you enjoyed the room... More 

Vienna, Austria
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 13, 2015

We stayed ther in January. The Hotel is next to the park of the Union building. The rooms are adequate to a 5 star Hotel. Theproblem is a very slippery floor in the rooms. It looks fine but is dangerous especially for elder people. The Concierge girl was very helpful and organized our plans for visiting very well. The service... More 

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear jetzi013, Thank you for taking the time to share your experience online. First and foremost we would like to apologize for the floor in your room being slippery. Please be assured that it has been treated with a special application to prevent a recurrence. It's regrettable that the service in the restaurant and union terrace was not what you... More 

ayrshire
Contributor
17 reviews 17 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 12, 2015

My wife and I stayed two nights in the Pretoria Sheraton in January 2015. We had concluded a whirlwind 2 weeks travelling the Garden Route & Cape Town with our family and had come to Pretoria for the Rovos Rail three day trip to Victoria Falls. We wanted a place where we could relax, unwind and get ready for the... More 

Was this review helpful? Yes 1
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear rovinrobin2b, Thank you for this fabulous review and for commending Mbali for the exceptional service she provided. It's always wonderful to know when our guests' experience was exceeded. We would love to welcome you back the next time you are in Pretoria and are looking forward to your next visit. Warm regards, Pascal Fouquet General Manager More 

East Horsley, United Kingdom
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 11, 2015 via mobile

We stayed one night before joining the Blue Train, and were pleasantly surprised by this hotel overlooking the amazing Union Buildings. The check in was very well handled, room was well equipped and comfortable, and the exterior terrace a pleasant area for food or drinks in the open air. Dinner and breakfast were both very acceptable. The only hitch was... More 

Was this review helpful? Yes
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear David W, We couldn't ask for a more complimentary review. Thank you! We are delighted you enjoyed your time with us and we look forward to your next visit. Warm regards, Pascal Fouquet General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

118 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (107)
Viewed
Hotel & grounds (20)
Viewed
View from room (8)
Viewed
Bathroom (8)
Viewed
Pool/beach area (4)
Viewed
Room/suite (14)
Viewed
Dining (2)
Viewed
Other (51)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Pool/beach area (1)
Viewed
Dining (2)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (2)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question