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Protea Hotel Manor

3.0 of 5 Corner of Burnett and Festival Streets | Hatfield, Pretoria 0083, South Africa (Formerly Hatfield Manor Hotel)
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Protea Hotel Manor
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17 reviews from our community

Traveler rating
    6
    4
    3
    1
    3
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2
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12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Durban, South Africa
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for two nights. My room on the 3rd floor was very comfortable, but somewhat noisy, as it overlooks a busy road.The free wi-fi worked well,and was adequate for work purposes. Beverage supplies in the bedroom were not replenished, and I had to ask several times for teabags and sugar. What was disappointing was the food.On... More 

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Cape Town Central, South Africa
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 18, 2014

Our stay in the Protea Manor, close to the Pretoria CBD, was comfortable and convenient , after a long drive from the Limpopo province . Once we had survived the steep circuit up to the parking area, we were welcomed and directed to our room. The dining facility is clean and attractive ; and the staff were friendly and well... More 

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Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 27, 2014

Along with two colleagues, I stayed at the Protea Hotel Manor for 3 nights. I do not normally write to complain about things online, but thought it important for others thinking of staying here to hear about our stay. I recommend finding another hotel. First of all, do not stay on the first floor. I saw 3 rooms on the... More 

Was this review helpful? Yes 1
Cape Town Central, South Africa
Top Contributor
349 reviews 349 reviews
82 hotel reviews
489 helpful votes 489 helpful votes
3 of 5 stars Reviewed October 20, 2014

The hotel is beautiful, clean and new. The rooms are small but nice for a short stay and the shower is huge. There's a decent breakfast, limited free wifi and a Virgin Active gym right next door. However, it's situated on the corner of busy and busier so the street noise all day is substantial. My 1st-floor room had evening... More 

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Long Beach, California
1 review
5 of 5 stars Reviewed August 30, 2014

We were at the Protea Manor for about a week for a conference at the university. The staff, especially Wandi, were extremely helpful and went above and beyond to assist us with taxis, early and late checkout, an ironing board when we needed it, etc. We ate breakfast at the hotel each day. It was good. Eggs and meats cooked... More 

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Stoke-on-Trent, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 2, 2014

This hotel was lovely. I have to say I was a little apprehensive after reading some reviews particularly about the service, bit that for us was one of the beat things about this hotel. They were friendly and helpful and generally just lovely (Martha deserves a mention as she was so so lovely). The staff are defiantly a credit to... More 

Was this review helpful? Yes 2
Respondant, General Manager at Protea Hotel Manor, responded to this review

Dear Njcf Thank you for taking the time to complete a GUEST Feedback card and to write down your additional positive feedback after your recent stay with us at Protea Hotel ………………... I am delighted to hear that the STAFF were so friendly and efficient. Your commendations of Martha in particular are highly valued, and I wish to assure you... More 

Addis Ababa, Ethiopia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 20, 2014 via mobile

Perfect place to stay in the middle and safe side of Pretoria,accompanied by astonishing hospitality,Delicious breakfast,comfortable rooms, no noise you could have quality sleep...... The bar is very nice and you can choose room for a nice city view but most of the rooms gives you a nice view. In general I highly recommended this hotel to any one because... More 

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Respondant, General Manager at Protea Hotel Manor, responded to this review

Dear Johannes Thank you for taking the time to complete Feedback on Tripadvisor and to write down your additional positive feedback after your recent stay with us at Protea Hotel Manor. I am delighted to hear that you are enjoying your stay wit us. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’... More 

Durban, South Africa
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 20, 2014

My wife and I decided to visit our niece who is a first year student at Pretoria University and we decided to talk at the restaurant at Protea Hotel Manor. There was a buffet at that time and we had all eaten before we met so we had in mind a cup of coffee. The Manager empathised with our plight... More 

Was this review helpful? Yes 1
Respondant, General Manager at Protea Hotel Manor, responded to this review

Thank you for taking the time to give us your positive feedback after your recent stay with us at Protea Hotel Manor. I am delighted to hear that the STAFF were so efficient and flexible. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we... More 

Stellenbosch, South Africa
1 review
1 of 5 stars Reviewed February 13, 2014

We had much the same experience as one of the previous reviews: terrible noise levels and a window that didn't close properly. We offered to pay extra to be moved to another room, was promised we will be contacted and never got an answer. Ordering lunch or room service was just painful. Another example: I ask the receptionist to call... More 

Was this review helpful? Yes
Respondant, General Manager at Protea Hotel Manor, responded to this review

Dear Nina Thank you for comments pertaining to your recent visit at Protea Hotel Manor. I appreciate your bringing the unfortunate and regrettable incident you encountered to my attention. Please accept my sincere apologies for all the discomfort and inconvenience that was caused to you. I confirm that this matter has been investigated and that our TEAM has taken the... More 

Stellenbosch, South Africa
2 reviews
1 of 5 stars Reviewed February 13, 2014

Don't really know where to begin... - pathetic service: under-trained staff with little knowledge of the hospitality industry; - our room: the hotel is situated next to a very busy road in Pretoria. The windows are not sealed at all. One can hear the street noise through the night; - asked for a pot of coffee for two people: took... More 

Was this review helpful? Yes
Respondant, General Manager at Protea Hotel Manor, responded to this review

Dear Luis I refer to the GUEST comment card that you recently completed during your visit. Firstly, please allow me to offer you my most sincere apologies for the fact that the Protea Hotel Manor did not meet your expectations. You are an extremely important client to Protea Hotels and I assure you that your experience in no way represents... More 

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Additional Information about Protea Hotel Manor

Address: Corner of Burnett and Festival Streets | Hatfield, Pretoria 0083, South Africa (Formerly Hatfield Manor Hotel)
Location: South Africa > Gauteng > Pretoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Protea Hotel Manor 3*
Number of rooms: 88
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