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All 66 Pretoria hotels

Protea Hotel Manor

3.0 of 5 Hotel   |   Corner of Burnett and Festival Streets | Hatfield, Pretoria 0083, South Africa (Formerly Hatfield Manor Hotel)
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Protea Hotel Manor
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61%
Ranked #27 of 66 Hotels in Pretoria
A recent review
5 of 5 stars reviewed 4 weeks ago
Thomas B Long Beach, California
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13 reviews from our community

Traveler rating
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    1
    2
    2
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1
1
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9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Long Beach, California
1 review
5 of 5 stars Reviewed 4 weeks ago

We were at the Protea Manor for about a week for a conference at the university. The staff, especially Wandi, were extremely helpful and went above and beyond to assist us with taxis, early and late checkout, an ironing board when we needed it, etc. We ate breakfast at the hotel each day. It was good. Eggs and meats cooked... More

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Pretoria, South Africa
2 reviews
2 of 5 stars Reviewed April 3, 2014

This hotel certainly lived up to the negative reviews. I booked in for 3 weeks and specifically requested a room with shower which was away from the road. They placed me in a self catering room with bath. After I complained, I was moved to room 116. What a disaster. The room window opens into the first floor lounge/bar area.... More

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Respondant, General Manager at Protea Hotel Manor, responded to this review

Dear Mrs Budree Thank you for taking the time to complete a GUEST comment card during your recent stay at Protea Hotel Manor. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience that you experienced during your stay. I... More

Stoke-on-Trent, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 2, 2014

This hotel was lovely. I have to say I was a little apprehensive after reading some reviews particularly about the service, bit that for us was one of the beat things about this hotel. They were friendly and helpful and generally just lovely (Martha deserves a mention as she was so so lovely). The staff are defiantly a credit to... More

Was this review helpful? Yes 2
Respondant, General Manager at Protea Hotel Manor, responded to this review

Dear Njcf Thank you for taking the time to complete a GUEST Feedback card and to write down your additional positive feedback after your recent stay with us at Protea Hotel ………………... I am delighted to hear that the STAFF were so friendly and efficient. Your commendations of Martha in particular are highly valued, and I wish to assure you... More

Addis Ababa, Ethiopia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 20, 2014 via mobile

Perfect place to stay in the middle and safe side of Pretoria,accompanied by astonishing hospitality,Delicious breakfast,comfortable rooms, no noise you could have quality sleep...... The bar is very nice and you can choose room for a nice city view but most of the rooms gives you a nice view. In general I highly recommended this hotel to any one because... More

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Respondant, General Manager at Protea Hotel Manor, responded to this review

Dear Johannes Thank you for taking the time to complete Feedback on Tripadvisor and to write down your additional positive feedback after your recent stay with us at Protea Hotel Manor. I am delighted to hear that you are enjoying your stay wit us. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’... More

Durban, South Africa
Contributor
17 reviews 17 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 20, 2014

My wife and I decided to visit our niece who is a first year student at Pretoria University and we decided to talk at the restaurant at Protea Hotel Manor. There was a buffet at that time and we had all eaten before we met so we had in mind a cup of coffee. The Manager empathised with our plight... More

Was this review helpful? Yes 1
Respondant, General Manager at Protea Hotel Manor, responded to this review

Thank you for taking the time to give us your positive feedback after your recent stay with us at Protea Hotel Manor. I am delighted to hear that the STAFF were so efficient and flexible. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we... More

Stellenbosch, South Africa
1 review
1 of 5 stars Reviewed February 13, 2014

We had much the same experience as one of the previous reviews: terrible noise levels and a window that didn't close properly. We offered to pay extra to be moved to another room, was promised we will be contacted and never got an answer. Ordering lunch or room service was just painful. Another example: I ask the receptionist to call... More

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Respondant, General Manager at Protea Hotel Manor, responded to this review

Dear Nina Thank you for comments pertaining to your recent visit at Protea Hotel Manor. I appreciate your bringing the unfortunate and regrettable incident you encountered to my attention. Please accept my sincere apologies for all the discomfort and inconvenience that was caused to you. I confirm that this matter has been investigated and that our TEAM has taken the... More

Stellenbosch, South Africa
2 reviews
1 of 5 stars Reviewed February 13, 2014

Don't really know where to begin... - pathetic service: under-trained staff with little knowledge of the hospitality industry; - our room: the hotel is situated next to a very busy road in Pretoria. The windows are not sealed at all. One can hear the street noise through the night; - asked for a pot of coffee for two people: took... More

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Respondant, General Manager at Protea Hotel Manor, responded to this review

Dear Luis I refer to the GUEST comment card that you recently completed during your visit. Firstly, please allow me to offer you my most sincere apologies for the fact that the Protea Hotel Manor did not meet your expectations. You are an extremely important client to Protea Hotels and I assure you that your experience in no way represents... More

Durban, South Africa
2 reviews
3 of 5 stars Reviewed December 7, 2013

Protea hotel Manors is a quaint little hotel that has recently been upgraded. It has beautiful modern decor and themed in the iconic Jacaranda colours. The staff where helpful except you might struggle with access to your room since the key cards system does not work well after it was maintained. You will find the bedding crisp clean and refreshing.... More

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Respondant, General Manager at Protea Hotel Manor, responded to this review

Dear Angus Thank you for completing a GUEST Feedback card during your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should... More

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed November 18, 2013

I was utterly im,pressed by the quality of the service and the facilities at the hotel. The General Manager, Victoria Mchlachlan, is the epitome of professionalism and efficiency. I look forward to my next visit - it can't come soon enough. Altogether outstanding.

Was this review helpful? Yes
Respondant, General Manager at Protea Hotel Manor, responded to this review

Dear Christine Thank you for taking the time to complete a GUEST Feedback card and to write down your additional positive feedback after your recent stay with us at Protea Hotel Manor. I am delighted to hear that the STAFF were so friendly and efficient. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our... More

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed September 18, 2013

The Protea Hotel Manor is elegantly furnished and decorated, making it a stylish hotel easily accessible and very convenient in the heart of Hatfield, Pretoria. It is within easy walking distance of Loftus versveld rugby stadium so a perfect location and place to stay after watching a rugby game. There are also lots of restaurants within walking distance in the... More

Review collected in partnership with this hotel

Was this review helpful? Yes
ProteaHotels, General Manager at Protea Hotel Manor, responded to this review

Dear Laura H Thank you for your words of appreciation regarding your stay, as well as your and your recommendation of Protea Hotel Manor. We are delighted to receive your compliments and will certainly congratulate our STAFF members for a job well done. It was our pleasure accommodating you during your stay at the hotel, and your interest and loyalty... More

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Additional Information about Protea Hotel Manor

Address: Corner of Burnett and Festival Streets | Hatfield, Pretoria 0083, South Africa (Formerly Hatfield Manor Hotel)
Location: South Africa > Gauteng > Pretoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Protea Hotel Manor 3*
Number of rooms: 88
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