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Waterfalls Boutique Hotel

Hotel website
200 Outeniqua Street | Waterkloof Park, Pretoria 0181, South Africa
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1 room 1 guest
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Waterfalls Boutique Hotel
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28 Reviews from our TripAdvisor Community

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Traveler rating
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    1
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10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (28)
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    (7)
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Rotterdam, The Netherlands
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 25, 2015

Waterfalls has been my home away from home many times. I always stay here when in Pretoria/Joburg. Staff is very friendly and do their utmost to make every stay enjoyable. Hotel is small but this makes it more personal in my opinion. Everything you need is there, food is excellent and rooms are very comfortable. Hope to come here many... More 

Was this review helpful? Yes
Waterfalls B, General Manager at Waterfalls Boutique Hotel, responded to this review

Dear Rene, Like yourselves, we have many local and international guests that visits us regularly and that are extremely happy with our venue as well as our service. You feedback is highly appreciated and it makes us proud to be your preferred accommodation venue in Pretoria. Due to the fact that we are a small establishment, it gives us the... More 

Durban, South Africa
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed July 20, 2015

Can't really say much more than others have said. Very comfortable room, beautiful setting considering it's in the middle of one of the biggest cities in the country. Spotlessly clean, good breakfast, in a lovely sunny breakfast room. Staff friendly, but the manageress was strangely unsmiling, although very polite. We were bemused by her taking the 'ties' off the curtains... More 

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Waterfalls B, General Manager at Waterfalls Boutique Hotel, responded to this review

Dear Guest, Many thanx for your positive feedback and remarks. feedback like this always inspires our team to do even better. Kindest Regards WATERFALLS TEAM More 

Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 14, 2015

So I have stayed at this boutique hotel some years ago for business. Last weekend I took my family to Pretoria so the kids can visit their grandparents, I thought lets try waterfalls again as a family. On arrival we were delighted with a warm welcome at reception. The service was exceptional throughout our stay and the food prepared in... More 

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Pretoria, South Africa
1 review
5 of 5 stars Reviewed July 7, 2015

In the past I have resided at several hotels and found Waterfalls Boutique Hotel to be the best by far. The staff, from the owner / management to housekeeping, were the most helpful, courteous and efficient team I have ever had the pleasure of dealing with. I had the privilage of staying in room 2 which is right next to... More 

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1 review
2 of 5 stars Reviewed July 3, 2015

I am not sure why this 'boutique' hotel has such a high rating. A lot of what I see online is false advertising. We had dramas with our booking since the moment we checked in with the receptionist treating us like we are in the wrong, even though we have proof of booking dates. We stayed in room 2 and... More 

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Waterfalls B, General Manager at Waterfalls Boutique Hotel, responded to this review

As management we were really surprised by receiving this review after we have done everything in our ability to accommodate the guest’s needs & problems. Therefor we will address every issue of hers in detail. The guest arrived with a reservation as confirmed by our administration. Due to miscommunication between herself and her office, she wanted to stay longer and... More 

Toronto, Canada
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 25, 2015

As a big fan of boutique hotels, my girlfriend and I decided to give Waterfalls a shot after staying at 2 other hotels in Pretoria. Upon arrival they didn't have my room reservation (which could be Expedia's fault), however they checked us in quickly. We were offered a glass of sherry and a glass of complimentary wine which was a... More 

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Waterfalls B, Manager at Waterfalls Boutique Hotel, responded to this review

Dear Shawn, Thank you for the general positive feed back on our establishment. We sincerely apologise for the ant problem which was an abnormal situation and were taken care of as soon as we could. We are happy to hear that you do appreciate our fast service efforts as well as the little things we do that guests sometimes oversee.... More 

Copenhagen, Denmark
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 18, 2015

I am a Dane who stayed here for two nights on business. This is a very small hotel - my guess is there are less than ten rooms. Staff is friendly and helpful. My room had a double bed with a firm spring mattress - ideal for me. The room furnishing had a dark wood and trinkets old-colonial style which... More 

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Waterfalls B, General Manager at Waterfalls Boutique Hotel, responded to this review

Dear Guest, thank you for the positive response. Due to the huge demand and interest in guests staying with us, we are currently in process of enlarging Waterfalls Boutique Hotel by adding more parking as well as more rooms giving the guest also the option to choose a room with a garden view. All rooms will have aircons included. Your... More 

Pretoria, South Africa
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 4, 2015

From the moment I enquired about the place, Tobie Schoeman(the owner), gave me excellent service and is very friendly. My wife and I stayed for 2 nights, in the honeymoon suite. The place is very modern, stylish, very clean, and well-maintained. The service from Patrick made me feel like royalty. The food quality was fit for a king. An hour... More 

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Fintry, United Kingdom
Level Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed December 4, 2014

We stayed in room 1 on 3/11/2014 and were very impressed with our room and cleanliness throughout the hotel. We had dinner which was excellent and presented by a very courteous staff. Breakfast was of a similar standard and we were served by the hotel manageress who was extremely helpful and interesting

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Nelspruit, South Africa
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed November 11, 2014

After our check out of the Illyria house, I made several more phone calls to find a quiet decent place for us. Tobie Schoeman told me that his hotel was quit, my husband had a procedure in hospital and needed the rest. He said that he will give us the quietest room in the hotel and we received a good... More 

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Waterfalls B, General Manager at Waterfalls Boutique Hotel, responded to this review

Dear Guest, as we always value feedback from our guests, yours is also important to us. According to your review, it looks like you have expected no traffic noise. We are in a city surrounded by motor cars etc, so one could expect a bit of traffic noise. However we are really glad to hear that your overall experience were... More 

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