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Morning Star Express Hotel

2.5 of 5 327 Visagie Street, Pretoria 0001, South Africa
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Certificate of Excellence 2014
Morning Star Express Hotel
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Morning Star Express Hotel
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91 reviews from our community

Traveler rating
    36
    36
    17
    2
    0
See reviews for
17
34
6
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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Western Cape, South Africa
1 review
4 of 5 stars Reviewed 5 days ago NEW

room was very neat , bedding was done properly. your room for 3people are very small , may be you can bring in two 3/4 beds instead of a double and the top bed., otherwise I have a pleasant stay. the area was not too noisy but I prefer calmness .

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Johannesburg, South Africa
1 review
4 of 5 stars Reviewed 2 weeks ago

2nd day after my stay the bedding was not done properly. I will advise you to train your staff to do the bed in a neat and proper way. Please change the type of toilet tissues used i will recommend the Baby Soft type. Otherwise all was well.

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PhilLategan, General Manager at Morning Star Express Hotel, responded to this review

I thank you for your valued feedback. I have note your concerns and will strive to rectify the housekeeping issues immediately. We look forward to your continued patronage. Kind Regards Philip Lategan General Manager More

Phuthaditjhaba, South Africa
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The noise from other guests is too much disturbing. There should be a limit time on when gusts can make noise in rooms and corridors. The bed is rickety. The television is not user friendly as it is very small.

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Was this review helpful? Yes 1
PhilLategan, General Manager at Morning Star Express Hotel, responded to this review

Thank you for the review on your recent stay at the Morning Star Express hotel. We are disheartened to hear that your stay was not as we intended it to be and for that I would like to sincerely apologise. I have started to investigate various soundproofing options and will look to implement the best possible solution in the future.... More

Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The room was claustrophobic at best, not what is displayed on your webpage. The bed was rickety and made a lot of noise. The walls are wafer thin, I know, as we could hear the details of the couple's carnal romp next door! The service and friendliness of your staff, however is impeccable!

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Was this review helpful? Yes 1
PhilLategan, General Manager at Morning Star Express Hotel, responded to this review

It is with regret that your experience at the Morning Star Express Hotel did not meet your expectations. Allow me to respond to each of your concerns; I have since reading your review started investigating additional soundproofing options for the rooms and will look to implement the best possible solution in the future. In the meantime I have instructed the... More

Cape Town, South Africa
1 review
5 of 5 stars Reviewed 3 weeks ago

I had a splendid stay in the hotel. Was even impressed by its proximity to Unisa which is where I had visited for the weekend. The hotel is very clean, personnel very friendly as well and the breakfast was out of this world.

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PhilLategan, General Manager at Morning Star Express Hotel, responded to this review

Thank you so much for taking the time to review our Hotel. We are always excited to hear from our guests as your feedback enables us to perform better. Again thank you Kind Regards Philip Lategan General Manager More

Pinetown, KwaZulu-Natal, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2014

I booked in here last year December 2013 with a partner ..It was such a great stay. The rooms are elegant, simple but very clean and comfortable. Breakfast was ready and had variety of choice .. The great part was the staff who were very welcoming and accommodating. Definitely worth a stay, especially for the business traveller or one looking... More

Was this review helpful? Yes 1
PhilLategan, General Manager at Morning Star Express Hotel, responded to this review

We are so pleased that your stay was as we intended, We love getting feedback from our guests, good or bad, as the feedback we receive enables us improve our product offering and service. Be sure that I will convey your review to the team. Kind Regards Philip Lategan General Manager More

Cape Town, South Africa
1 review
5 of 5 stars Reviewed October 16, 2014

We had a awesome stay with friendly staff. The rooms are neat and tidy with towels and bedding clean and tidy. Breakfast was divine. Location is perfect and safe the shops are within walking distance.

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PhilLategan, General Manager at Morning Star Express Hotel, responded to this review

I would like to thank you for your review on your stay at the Morning Star Express Hotel. I will convey your kind words to my team. We look forward to your continued patronage. Thank you Philip Lategan General Manager More

Vereeniging, South Africa
1 review
3 of 5 stars Reviewed October 11, 2014

The Hotel is lovely but the area not so great. The surrounding buildings are a bit shabby. The residents in the flats don't have any consideration, they were drinking and music was blaring from there cars, until late evening :-(

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PhilLategan, General Manager at Morning Star Express Hotel, responded to this review

Thank you for your kind words about the hotel. It is with regret that our neighbours tainted your experience. I will be scheduling meetings with the landlords and body corporates of the respective properties to address your and our concerns and hopefully come to some sort of an agreement to resolve this issue going into the future. Thank you for... More

Gaborone, Botswana
1 review
3 of 5 stars Reviewed October 10, 2014

There is need for division of rooms between non-smoking and smoking. The beds make a lot o noise and the staff room was next to our room we could hear everything. The television is so small. They need carpets for the floors and the chair is too low for the mirror and desk

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PhilLategan, General Manager at Morning Star Express Hotel, responded to this review

We pride ourselves in trying to create a experience that would delight and entertain our guests and my whole team are focused on this one aim. So it is deeply upsetting to all of us that your experience was not as we had intended it to be. Rest assured that we will implement some stringent procedures and checks to prevent... More

Burgersfort, Mpumalanga
1 review
5 of 5 stars Reviewed October 9, 2014

Try to record room number for those who are entitle to have breakfast, because some people didn't pay for the breakfast. But since there is no record they just come-in and enjoy. Please try your best.

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Was this review helpful? Yes
PhilLategan, General Manager at Morning Star Express Hotel, responded to this review

Firstly I would like to thank you for your review on your stay at the Morning Star Express Hotel. It is only when we receive feedback from our guests that we are able to improve our product offering and remain customer focused. I have noted your comments and have already address them with the Food and Beverage manager who will... More

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Additional Information about Morning Star Express Hotel

Address: 327 Visagie Street, Pretoria 0001, South Africa
Location: South Africa > Gauteng > Pretoria
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Morning Star Express Hotel 2.5*
Number of rooms: 126
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