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Faircity Grosvenor Gardens

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212 Grosvenor Street | Hatfield, Pretoria 28, South Africa
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1 room 1 guest
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Faircity Grosvenor Gardens
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27 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johannesburg, South Africa
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Visiting the Capital of South Africa on business, one could not have a been happier with the Faircity Grosvenor, location was convenient for meeting and the room and facilities just made the business pressure much easy. The staff were professional helpful and the wifi connectivity was just superb.

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CKassis, General Manager at Faircity Grosvenor Gardens, responded to this review

Dear Harmam-Global Thank you so much for staying at Faircity Grosvenor Gardens Serviced Apartments. It is always a pleasure to hear that our guests had a comfortable stay with us. We are very fortunate with our location as it is very close to the Hatfield Gautrain station and all other local businesses. Our team at Faircity Grosvenor Gardens strive to... More 

Pretoria, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

I have to start with the staff: we were in a tough situation renovating our home and needed a place to stay asap for my family. Yolandi and the rest of the staff bent over backwards for our needs that was changing on an hourly basis. I will recommend Grosvenors Gardens to all i speak to. Thank you again for... More 

Was this review helpful? Yes
CKassis, General Manager at Faircity Grosvenor Gardens, responded to this review

Dear trischbarnard Thank you so much for letting us know about your experience at Faircity Grosvenor Gardens Serviced Apartments. I am thrilled to hear that our team was able to assist you with all your needs. We strive to give only the best service to our guests. Kind Regards Charmaine More 

Pretoria, South Africa
1 review
3 of 5 stars Reviewed 3 weeks ago

Very nice neat place. But kinda dirty. Found out that they do not clean apartments during weekends which is funny and you have to request. Utensils were dirty, cups chipped & badly stained from poor cleaning.No cleaning materials for bathroom even though they knew there would be 4 people sharing same bathroom Breakfast from their kitchen overpriced for what you... More 

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CKassis, General Manager at Faircity Grosvenor Gardens, responded to this review

Dear VoyageurAfr Thank you for taking the time to write a review for Faircity Grosvenor Gardens Serviced Apartments. Your comments have been discussed at length with our team. Please note that all our Guests are informed on check in, that the apartments are only serviced from Monday to Friday, but upon request it can be serviced during a weekend. Apologies... More 

Maputo, Mozambique
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed there for 2 nights and must say the place comes highly recommended. The rooms are well appointed with modern amenities. There are many choices of restaurants nearby for one to eat or have drinks. Check in and check out was quick as well

Was this review helpful? Yes
CKassis, General Manager at Faircity Grosvenor Gardens, responded to this review

Dear Voltron2025 Thank you very much for your kind comments. This is always appreciated. We are so happy that you enjoyed your stay at Faircity Grosvenor Gardens. We look forward to welcoming you back to our Serviced Apartments in the near future. Kind Regards Charmaine More 

Nairobi, Kenya
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Have stayed here 3 times. Good value for spacious 2 bed apartment, especially if traveling with children. Great location with easy proximity to popular venues in Pretoria, including Gautrain. Friendly staff willing to assist. Great size and design of kitchen. However needs better stocking especially cooking utensils, cutlery, crockery. Inadequate if there are 4 pax in apartment. . Would stay... More 

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CKassis, General Manager at Faircity Grosvenor Gardens, responded to this review

Dear SFernandes001 Thank you for your positive review of Faircity Grosvenor Gardens. I am happy to inform you that we are currently restocking all our apartments with new cutlery and crockery to bring it back up to standard. We look forward to your next visit with us and assure you of our best service at all times. Kind Regards Charmaine More 

South Africa
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 26, 2015

Lovely little place, friendly, helpful staff. Well-equipped self catering rooms. Utensils and pots a little grubby, but this was easily fixed. Centrally situated. Comfortable bed and chairs. Would gladly stay here again.

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CKassis, General Manager at Faircity Grosvenor Gardens, responded to this review

Dear Chisomo765 Thank you for your review. I will inform everyone that you had a good stay with us. Apologies for the utensils and pots, we will endeavor that this does not happen again. We are currently replacing all of our operating equipment in our apartments to ensure that our guests are comfortable while cooking their own meals. We look... More 

1 review
4 of 5 stars Reviewed May 15, 2015

Great place...but poor satelite channels service. The security is good..frendly people ............................................. ............................................. .............................................

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CKassis, General Manager at Faircity Grosvenor Gardens, responded to this review

Dear Iracema A Thank you for your comments and commending Faircity Grosvenor Gardens Serviced Apartments on our security and friendliness of our staff. We are currently investigating the possibility of having more of a variety with our DSTV channels, hopefully on your return this would have been implemented. We look forward to your return. Kind Regards Charmaine More 

1 review
4 of 5 stars Reviewed April 7, 2015

Spent Easter weekend with family. This was truly a home away from home and was within easy reach of major places of interest. Staff was very accommodating. Would not hesitate to recommend the place especially if traveling as a family for leisure

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CKassis, General Manager at Faircity Grosvenor Gardens, responded to this review

Dear Mwamba N Thank you so much for your positive comments, we are delighted to hear that you had a great Easter Weekend. We look forward to welcoming you back to Faircity Grosvenor Gardens Serviced Apartments in the near future Kind Regards Charmaine More 

1 review
2 of 5 stars Reviewed March 19, 2015

We stayed overnight for one night. The room and facilities are modern but the cleanliness of the unit and especially the kitchen and kitchen utensils was really bad. For this reason I would not go back.

Was this review helpful? Yes
CKassis, General Manager at Faircity Grosvenor Gardens, responded to this review

Dear NadineSn Thank you for your review of Faircity Grosvenor Gardens. I can assure you that the cleanliness comments has been investigated. This is not what we are about and we will surely concentrate on the highlighted comments. We hope that in the future when you return to us you will see a difference. Kind Regards Charmaine More 

Nelspruit, South Africa
1 review
5 of 5 stars Reviewed March 9, 2015

My first stay at Grosvenor Gardens was between the 10th and 14th January 2015 and I've gone back four times between January and March 2015. I've used both their studio apartment as well as their 2 bedroom apartments. They have spacious bedrooms with king sized beds, a living area and a modern fully equipped kitchen. The service is excellent. The... More 

Was this review helpful? Yes
CKassis, General Manager at Faircity Grosvenor Gardens, responded to this review

Dear Qiniso Thank you so much for your kind comments, we at Faircity Grosvenor Gardens are so happy to hear that you feel comfortable and at home when you stay with us. I have informed all staff and they are very excited to welcome you back in the near future. Have a wonderful day Kind Regards Charmaine More 

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