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Protea Hotel Samrand

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Samrand, Sterling Street | PO Box 2273, Midrand 1685, South Africa
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1 room 1 adult
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Protea Hotel Samrand
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26 Reviews from our TripAdvisor Community

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Towcester, Northants, UK
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed here for three nights between England's test matches in Johannesburg and Centurion. It is very much a motel style with various small two storey blocks without lifts. Rooms are functional but adequate. Breakfast is a mix of buffet and choices from a hot menu that changed each day. Omelettes were excellent. Also had a meal in the restaurant... More 

Helpful?
Thank TravelLover91
AnthonyMoskovitch, General Manager at Protea Hotel Samrand, responded to this review

Dear TravelLover91 Thank you kindly for reviewing our property on your most recent stay. It was received with much delight throughout our entire TEAM. Thank you very much for this. This is a great one for the notice board to keep up the hard work and positive attitude of all our STAFF. Looking forward to personally meeting you on your... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Very friendly staff, rooms were nice, clean environment. Just a small suggestion on the menu list, there is a need to add more variety of menu especially on the main course. Please keep up the great work. Will visit again soon.

Helpful?
Thank Mohammed S
AnthonyMoskovitch, General Manager at Protea Hotel Samrand, responded to this review

Dear Mohammed S Please allow me to begin by thanking you for the feedback from your most recent stay. Positive feedback is always something we strive to achieve by delivering spectacular GUEST service, this is a mission in which we are constantly striving to achieve. Thank you for this. I am pleased to inform you that we are due to... More 

George, South Africa
Level Contributor
3 reviews
5 of 5 stars Reviewed December 19, 2015

Rooms are beautiful and very comfortable. Staff is very friendly. Sorted all the small problems I had out very quickly. Food was good and everyone very helpful. Please keep up the great work. I will be back soon!

Helpful?
Thank sbuphe
AnthonyMoskovitch, General Manager at Protea Hotel Samrand, responded to this review

Dear sbuphe Thank you kindly for supplying us with your feedback from your recent stay. I am pleased to hear that we met your expectations. I have given this feedback to our Management TEAM who were most happy to hear the great news as well as allowing us the opportunity to work on removing these "small problems" going forward. As... More 

Paris, France
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 11, 2015

Very friendly staff. Food excellent - especially the fish dishes. Close to the beach and swimming. The sea water very clean but chilly. Rooms clean with full amenities. Need t book a table in the restaurant as it is well frequented.

Helpful?
Thank Eric L
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 13, 2015

As a Marriott Rewards Member I had a great welcome at this hotel. The room was very clean with a great bed. The shower had great pressure and the water hot. The A/C was quiet I could make the room dark For a mid week stay I paid around $65 really great value. Easy to find when driving take the... More 

Helpful?
Thank matthew p
AnthonyMoskovitch, General Manager at Protea Hotel Samrand, responded to this review

Dear matthew p Thank you for taking the time to let us have feedback with regards to your recent stay. We are delighted to receive your commendations about our location and services. I will be sure to pass this onto our TEAM. We have subsequently made the repair to our directions and can assure you that this will not repeat... More 

Norman, Oklahoma
Level Contributor
523 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 437 helpful votes
3 of 5 stars Reviewed November 10, 2015

We stayed at this hotel twice, once in September and a second time in November. The first time we got a second floor room. Many steep steps to get to the room. It was cold yet the heater did not work. They brought in a heater that did not work either. Finally extra blankets helped. Internet did not work either.... More 

Helpful?
Thank Sarracenia
AnthonyMoskovitch, General Manager at Protea Hotel Samrand, responded to this review

Dear Sarracenia Thank you for taking the time to let us have feedback with regards to your recent stay. Please accept our sincere apologies for the discomfort caused. Your experience of the service delivery overall most certainly does not reflect the high standard which we are usually proud to offer. I can confirm that we have looked into the above... More 

Cape Town Central, South Africa
Level Contributor
395 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 485 helpful votes
2 of 5 stars Reviewed October 28, 2015

Cleanliness and maintenance issues spoil what would otherwise be a decent 3-star business hotel. It’s an older motel-style complex a few minutes’ drive from the main Joberg-Pretoria freeway. Definitely don’t stay here without a car; nothing is within walking distance. The rooms are basic and a good size and although within sight of the freeway are not too noisy at... More 

Helpful?
1 Thank BadgerCT
AnthonyMoskovitch, General Manager at Protea Hotel Samrand, responded to this review

Dear BadgerCT Thank you kindly for supplying us with your feedback from your most recent visit. We have tried our level best to make contact with you, however we are unable to link the name used on Tripadvisor with your Reservation name, hence the delay in response. Sir, please allow me to personally apologise most profusely for the issues you... More 

Travelers are raving about these Midrand hotels

Nelspruit, South Africa
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 17, 2015

The room (Room 199) that was allocated to me was not properly cleaned. The shower and the basin were both blocked. Once I switch on the light in the bathroom smelly air fills the bathroom. The carpets had white marks and there were pieces of small articles on the floor as if the room has not been swept.

Helpful?
1 Thank nicia_cebo
AnthonyMoskovitch, General Manager at Protea Hotel Samrand, responded to this review

Dear nicia_cebo Thank you for taking the time in supplying us with your feedback from your most recent stay. Please accept our sincere apologies for the discomfort caused. Your experience most certainly does not reflect the high standard which we are usually proud to offer. The TEAM and I take great care in ensuring we supply our best, constantly, however... More 

Durban, South Africa
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed August 2, 2015

The General Manager and his entire staff: reception; restaurant and cleaning staff are extremely pleasant, friendly, cheerful and caring. We enjoyed the best service and were made to feel warm, welcome and comfortable. The GM must be complimented for his excellent leadership

Helpful?
2 Thank Easygoing282
AnthonyMoskovitch, General Manager at Protea Hotel Samrand, responded to this review

Dear Easygoing282 Thank you kindly for supplying us with such a lovely review. We are thrilled that we were able to not only meet, but exceed your expectations. I will be sure to pass this onto each of our TEAM members, I have no doubt that they will be most appreciative of your kinds words. As always, we look forward... More 

Pietermaritzburg, South Africa
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 19, 2015

Stayed here for 3 nights & loved the spacious rooms & clean bathroom. Easily accessible. Food was great. Staff super friendly and willing to go the extra mile. Thank you & keep up the great work guys!

Helpful?
Thank 562Alice
Andrew M, General Manager at Protea Hotel Samrand, responded to this review

Dear 562Alice Thank you for the feedback on your "lovely stay". We have an exceptional service culture within our property which our GUESTS continually refer too, time and time again. Thank you for making mention of this, I will be sure to pass your feedback onto our TEAM. A unique aspect of this property is indeed the size of our... More 

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