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Peermont D'oreale Grande at Emperors Palace

Certificate of Excellence
64 Jones Road | Emperors Palace, Kempton Park 1620, South Africa
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Peermont D'oreale Grande at Emperors Palace
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Peermont D'oreale Grande at Emperors Palace
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550 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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Melbourne, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed 6 nights at this hotel and couldn't fault it. Beautiful accommodation, out of this world service, a buffet breakfast which was out of this world. We have never seen such a variety, served by the friendliest staff in the world.

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London Colney
Top Contributor
65 reviews 65 reviews
28 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is my second stay in this compound in a matter of few month and this time I chose the top one as there are I believe four of them. Great service, easy Internet, brilliant senior management. A pleasure stay and super convenient if you are attending an event in the convention centre within the compound. Surrounded by excelkent restaurants... More 

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Houston, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The Hotel itself is nice but undergoing rennovation so no restaurants or bars were open at the property. You had to go to the adjacent casiso for meals, breakfast or use room service. The rooms were small but had numerours electrical outlets for charging electronics. I am assuming in a effort to be green they used low wattage bulbs in... More 

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Royal Berkshire
Contributor
12 reviews 12 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Well, it looks spectacular enough. Set alongside a Casino and mini Las Vega style entertainment complex, its all a bit bizarre really. Some will think its great, I was there for a conference so it was fine. It a 40 minute drive to J.B or the train is close and quicker. The hotel restaurants were within the casino / entertainment... More 

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Adelaide, Australia
Top Contributor
72 reviews 72 reviews
25 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had just one night here during a Stopover between locations. Away from the airport but easy to get to using the Emperor Palace Shuttle, The Hotel Shuttles are located just behind the Intercontinental Hotel which is directly opposite the main arrivals hall, easy to locate and they run every 20 minutes. It's only a short ride to the Hotel.... More 

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EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you for your kind comments received, we are delighted and looking forward to your return! Kind Regards Guest Relations Emperors Palace Hotel Casino Conventions Resort 011 928 1732 More 

Ventura, California
Top Contributor
53 reviews 53 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a very nice 1 night stay, prior to departing for Botswana. It is conveniently located near the airport. Our room was decorated with rose petals and we had a complimentary bottle of champagne waiting in our room, as we were celebrating our anniversary on this trip. The staff quickly substituted the bubbles with a non-alcoholic version when we... More 

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EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you very much for supporting Emperors Palace On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments. These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests We look... More 

Pune, India
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago NEW

The room did not have bathroom slippers, nor Bottled water, but both were provided after request. Getting though Concierge was only possible after calling 3 times via Operator....Reception had no idea on our request for Packed Breakfast and its number!!, but we finally got them.

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EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you for supporting Emperors Palace We are disappointed to learn of your negative experience with us Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution We understand your frustrations have been caused by service standard that... More 

Plettenberg Bay
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked "The Perfect Date" package at the Peermont D'Oreale Grande as we had to overnight in order to catch an early flight and it was an excellent choice and we felt very special. The hotel arranges a complimentary shuttle from the airport which means you don't have to hire a car. From the time we checked in with a... More 

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EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you very much for supporting Emperors Palace On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments. These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests We look... More 

Dublin, Ireland
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Works were performed next to my room. They started to drill and bang against the wall around 7-7:30am in the morning! 3500ZAR per night to have this kind of wake up call in unacceptable. Dear future client, make sure that yoour room is work free before you book.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you for supporting Emperors Palace We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards Regards Guest Relations Emperors Palace Hotel Casino Conventions Resort 011... More 

Perth, Australia
Top Contributor
146 reviews 146 reviews
35 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was our 2nd visit, the previous being 6 years ago. Then I rated this "excellent" but we were disappointed in our room, and more particularly that maintenance was causing banging on the floor above for most of the day. The hotel generally is very good, but this time the main restaurant was closed for maintenance, the banging above disturbed... More 

Was this review helpful? Yes 1
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you for supporting Emperors Palace and for completing our E-Questionnaire We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and ares fully investigated by each department manager to ensure that we constantly improve our standards Regards Guest Relations Emperors Palace... More 

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