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Peermont D'oreale Grande at Emperors Palace

64 Jones Road | Emperors Palace, Kempton Park 1620, South Africa
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Peermont D'oreale Grande at Emperors Palace
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Peermont D'oreale Grande at Emperors Palace
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534 reviews from our community

Traveler rating
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    77
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very good hotel if a little over the top in decoration. Excellent breakfast and comfortable room. Spent one night in between flights. If you like casinos and flashy (and kitsch) decoration, then it might be fun.

Was this review helpful? Yes 1
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you very much for supporting Emperors Palace On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments. These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests We look... More 

Centurion, South Africa
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I booked the perfect date package for my wife and I to celebrate our second anniversary package and was really disappointed. First of all the tv reception in our room was terrible, even though this was promptly fixed when I reported it, surely these things must be checked before guests are booked in. Secondly there was no price list for... More 

Was this review helpful? Yes 3
Brisbane, Australia
Top Contributor
64 reviews 64 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Recently stayed at this hotel overnight en route to Victoria Falls. Situated only minutes from the international airport, the hotel operates a free shuttle service to and from the airport. The hotel itself is magnificent, built on the Roman style and part of a larger complex which includes a casino and multiple restaurants and shops. The room was excellent, the... More 

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EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you very much for supporting Emperors Palace On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments. These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests We look... More 

Toronto, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is modern and quite comfortable - the noise from the back garden may have been an isolated incident. However, the adjacent cassino and food court, entertainment centre, don't suggest a place for just a quiet night between flights. The breakfast buffet, however, is one of the best I have seen and tasted in a while.

Was this review helpful? Yes 1
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you for supporting Emperors Palace We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards Kind Regards Guest Relations Emperors Palace Hotel Casino Conventions Resort... More 

Singapore, Singapore
2 reviews
1 of 5 stars Reviewed 1 week ago

The Peermont Doreale Grand at Emperors Palace Johannesburg is a disgrace. regularly overbooked and if you are the one sorry. We booked three nights; one of which is the night before we arrive; so at 0700 after a 15 hour flight was can get sleep quickly. Instead they cannot find our booking; or more likely they are over booked and... More 

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Cape Town
2 reviews
4 of 5 stars Reviewed 1 week ago

we stayed only one night as stopover to connect with international flights. they hotel organized a romantic turn-down and welcome us with a bottle of sparking wine in a bucket with ice. The hotel it's beautiful, service is excellent and food was good.

Review collected in partnership with this hotel

Was this review helpful? Yes
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you for your beautiful comments received we are delighted and looking forward to your return! Kind Regards Guest Relations Emperors Palace Hotel Casino Conventions Resort 011 928 1732 More 

Greater Johannesburg, South Africa
2 reviews
5 of 5 stars Reviewed 1 week ago

We had a great visit at the D'oreal grande absolutely the service met my expectation; the hotel staff very friendly and welcoming. the rooms beautiful and specious with a beautiful view to the garden and a huge swimming pool. A great value for money.

Review collected in partnership with this hotel

Was this review helpful? Yes
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you very much for supporting Emperors Palace On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments. These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests We look... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

We arranged a surprise 87th birthday surprise for my mother in law. What a lovely experience this was. All of us just felt so special and spoiled. The rooms were specially prepared with rose petals and heart shaped rolls of towels. We felt like royalty. Dinner was great but the breakfast was something out of this world. A massive selection... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you for your kind comments received we are delighted and looking forward to your return! Kind Regards Guest Relations Emperors Palace Hotel Casino Conventions Resort 011 928 1732 More 

Adelaide, Australia
Top Contributor
77 reviews 77 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Coming here after 2 weeks of trekking and climbing in Tanzania was a fabulous experience and an unworldly change from how we had been living. The service was good, the food was outstanding and the bedrooms were comfortable but a little dated. This is a little enclave isolated from the different world that exists outside its boundaries, but for what... More 

Was this review helpful? Yes
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you very much for supporting Emperors Palace On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments. These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests We look... More 

Cheshire
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for one night after overnight travelling from London. Although we were told our room would be ready earlier we had to wait around until 3p.m. If we had been told it was likely to take longer we would have made plans. The room was clean, bed comfortable, lovely fluffy towels. No tea or coffee in room and... More 

Was this review helpful? Yes 1
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you for supporting Emperors Palace We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards As we work together towards these improvements, we sincerely hope... More 

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