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Peermont D'oreale Grande at Emperors Palace

64 Jones Road | Emperors Palace, Kempton Park 1620, South Africa
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Peermont D'oreale Grande at Emperors Palace
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Peermont D'oreale Grande at Emperors Palace
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516 reviews from our community

Traveler rating
    211
    183
    74
    31
    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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  • Dutch first
  • English first
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  • All months
    (516)
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    (119)
  • Jun-Aug only
    (116)
  • Sep-Nov only
    (136)
  • Dec-Feb only
    (145)
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Surrey
1 review
2 of 5 stars Reviewed 5 days ago NEW

Pool area was filthy with duck/goose poo everywhere. Room was small and safe was not working, light bulb broken so was very dark. We had a family reunion at aurelias which was an absolute disaster. White wine arrived warm, they coud not find any wine glasses, duck and steak was inedible. coffees never arrived. We checked out a day earlier... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Visited this beautiful hotel in December 2014, I must say it exudes elegance and sophistication. Dining was superb, the meals were top notch, especially the desserts! Will definitely go back to this one

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EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you for your kind comments received, we are delighted and looking forward to your return! Kind Regards Guest Relations Emperors Palace Hotel Casino Conventions Resort 011 928 1732 More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

I was totally blown away with the great service, food and lovely rooms. If you would like to be treated like a king or queen. I would definitely recommend the Peermont D'oreale Grande at Emperors Palace. Octavia's Spa which is on the premises is absolutely beautiful and the treatments there are breathtaking. The set up is beautiful. I would recommend... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you for your kind comments received, we are truly delighted and looking forward to your return! Kind Regards Guest Relations Emperors Palace Hotel Casino Conventions Resort 011 928 1732 More 

Melbourne
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Arrived around 7.30PM and had to wait 45 minute for room service to deliver a hamburger to the room, the hamburger was very good. Our room was dark in colour and with very low lighting which made for a dark room at night for writing etc.. The morning breakfast in the breakfast room was only average and the staff were... More 

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EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you for supporting Emperors Palace We are disappointed to learn of your negative experience with us Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution We understand your frustrations have been caused by service standard that... More 

Chesham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It may say 5* on the door but it's not 5* inside. The room was OK but the shower temperature fluctuates between cool and too hot. The wifi was a total pain in the backside requiring re entry of the password every 5 minutes. And then the restaurant restricted access to eating outside to set times despite being outside being... More 

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EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you for supporting Emperors Palace We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards As we work together towards these improvements, we sincerely hope... More 

Toronto, Ontario, Canada
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

this place keeps getting better and better. the grounds impeccably kept, amazing pool, and the only item I faulted last time I stayed was the check in process seemed lengthy , too many procedures and questions. this time it happened very quickly and my requests for late checkout were responded to quickly and positively. breakfast buffet steals the show. One... More 

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EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you very much for supporting Emperors Palace On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments. These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests We look... More 

North Conway, New Hampshire
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff are great, free shuttle from the airport and everything you would expect from a five star hotel. The rooms are high standard and well equipped. just a short walk through the corridoors takes you to the casino area where there are some great value eating places. I got a room on the second floor at the end of... More 

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EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you for supporting Emperors Palace We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards Kind Regards Guest Relations Emperors Palace Hotel Casino Conventions Resort... More 

Pretoria, Gauteng, South Africa
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I booked the perfect date package for a kids free weekend for me and my wife. After reading some of the reviews on tripadvisor, I was wondering if I have made the right choice. But what an amazing weekend it was. We had a friendly reception and was quickly checked in. At first the room looked a bit small but... More 

Was this review helpful? Yes
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you very much for supporting Emperors Palace On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments. These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests We look... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

The hotel is nicely located near the airport, the room was very neat, spotless, everything about the room was excellent. The staff were friendly, checking in an out was nice and enjoyable. The food was excellent. i would definately go back and tell friends about the great hotel it is.

Was this review helpful? Yes
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you for your kind and beautiful comments received, we are delighted and looking forward to your return! Kind Regards Guest Relations Emperors Palace Hotel Casino Conventions Resort 011 928 1732 More 

Johannesburg, South Africa
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 16, 2015

Had a wonderful weekend stay at this establishment. Lovely room with nice finishes and good classic decor. Good quality toiletries and fluffy fresh towels. We had a wonderful view of the Garden of Lights and swimming pool area which almost made us forget how close we were to the hustle and bustle of the city. Strong wifi in the room... More 

Was this review helpful? Yes
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Guest Thank you for supporting Emperors Palace We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards As we work together towards these improvements, we sincerely hope... More 

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