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Protea Hotel O.R. Tambo Airport

4.0 of 5 Corner York & Gladiator Street | Rhodesfield, Kempton Park 1627, South Africa
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Protea Hotel O.R. Tambo Airport
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Protea Hotel O.R. Tambo Airport
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501 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Protea Hotel O.R. Tambo Airport
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Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We arrived at the Protea Hotel at 1pm in the afternoon after setting off at 10.30am the previous day so we were a little tired to say the least. We found the hotel very easy to find walked to the bus station in the airport and there was a large sign for Protea hotel transfer bus you couldn't miss it.... More 

Was this review helpful? Yes 1
Gawieortambo, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review

Dear Bethany_Ellen Thank you for taking the time to write such a raving review about our property. We are extremely happy and excited that your stay with us produces such a wonderful review. We are constantly looking at way to ensure our GUESTS have a memorable stay, and it is a great pleasure to know we achieved this on your... More 

Ann Arbor, Michigan
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 13, 2014

We stayed in this hotel for one night only, with late check-in (10pm) and early check-out (around 5am), on our way from the US to Cape Town. The hotel airport shuttle is very convenient, and helped us a lot - the staff was very efficient at organizing it. I can't comment on the breakfast, since we checked out too early... More 

Was this review helpful? Yes
Gawieortambo, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review

Dear Enrico543 Thank you for taking your time to provide us with you valuable feedback. We most sincerely apologise for the inconvenience of the room that you were placed in. Although our STAFF was efficient in assisting you, we believe that this could have been dealt with differently. Please except my sincerest apologies and be assured that we are currently... More 

Washington, Virginia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 10, 2014 via mobile

And I'll bet you do too. I've never been to Johannesburg and wasn't expecting anything more than a run of the mill reasonably modern clean and comfortable place to sleep. Never expected very well prepared food, pleasant down time places, and a caring staff. Every staff member at this hotel that I encoutered help make this hotel a very pleasant... More 

Was this review helpful? Yes
Gawieortambo, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review

Dear Aaron_Klapow Thank you for taking the time to provide us with such favourable feedback. It seems that you had an all-round wonderful time at Protea Hotel O.R. Tambo Airport. We also have an incredible TEAM, who do their best to pay attention to every detail, from preparing delicious meals to ensuring that the rooms are fresh. Thank you so... More 

Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed November 7, 2014

Arriving at O.R. Tambo late in the day after the long flight from Australia, and having an early flight next day we chose the very conveniently located Protea Hotel O.R.Tambo Airport. It could not have been better. Courtesy-bussed to reception were the very friendly staff (the paperwork said the room was "bare", I jokingly asked if there were beds, "no... More 

Was this review helpful? Yes
Gawieortambo, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review

Dear Dale56 Thank you for taking the time to give us your feedback I am so glad that you had been welcomingly received by our reception STAFF. We try to make our check in process as quick as possible because we understand our GUESTs are more often than not, coming off of a long and tiring flight. Thank you once... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed November 7, 2014

This hotel is based in a small compound overlooking the airport. We expected it to be noisy and dirty but it wasn't at all. The bed was large and soft and we slept incredibly well. The food was very very good and most reasonably priced. We met another couple who came from London and were flying straight from Heathrow, through... More 

Was this review helpful? Yes
Gawieortambo, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review

Mr Thomas M Thank you for taking the time to provide us with such favourable feedback. I am glad that we are a change in the normal expectation of an Airport hotel. We ensure that our beds are comfortable enough to give the optimal amount of rest to prepare you for the next length of your journey. We hope and... More 

Bloemfontein, South Africa
Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 30, 2014

Nice funky facility but the staff do not match the environment. Service is poor, unfriendly and surely not the standard one would expect from the Protea group. Rooms are small but sufficient but surely not wow!!

Was this review helpful? Yes 1
Gawieortambo, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review

Dear travelalot223 Thank you for taking the time to provide us with your feedback. Although you stayed with us in April, we do apologise for the poor service you received but can assure you that since April we have worked hard improving our service delivery. We invite you back to our property to experience the true Protea Hospitality. Kind Regards... More 

Manhattan, New York, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 26, 2014

We got to OR Tambo airport around 10.pm. This hotel is not walking distance from the airport.(5 mins car ride) There are two hotels in the airport that you can walk to and this isn't one of them. we only stayed there for a night. we booked the standard room. It was very small but clean and the shower was... More 

Was this review helpful? Yes 2
Gawieortambo, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review

Dear Orn E Thank you very much for taking the time to provide us with your feedback. We dearly apologise for the inconvenience cause during your stay with us, but I can assure you since your stay with us in September we have made a few changes and have improved on our service. Once again we apologise for any inconvenience... More 

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 24, 2014

booked this hotel via bookings weeks ahead and got a confirmation from them. Arriving at the hotel after a long flight they indicated my booking was too late so did not have a room for me?? So they offered me to go to another hotel. Perfect welcome in a new town at 23h00. With some persistance they somehow did have... More 

Was this review helpful? Yes 2
Gawieortambo, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review

Dear Christophe F Thank you for taking the time to provide us with your feedback on TripAdvisor. Firstly, I would like to sincerely apologize for the disappointment you encountered on your recent visit to us. Your feedback is very valuable to us as it provides us with a true reflection of our service delivery and by no means echoes the... More 

Alamo, California
Contributor
15 reviews 15 reviews
7 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 21, 2014

After arriving in Joburg from 24 hrs of flying you want a convenient place to rest before moving on. The Protea provided that. It is definitely made for travelers who are coming or leaving the city. No frills but nice staff, a little bar, quiet rooms and a great breakfast served by friendly people. You can even get an expresso... More 

Was this review helpful? Yes 1
Gawieortambo, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review

Dear duayna Thank you for posting such a favourable review on TripAdvisor. We are continuously searching for excellence and it is great to know that we achieved this on your recent visit to our hotel. Thank you so much for the review and be sure to visit us again when next in Johannesburg. Kind Regards Gawie Nel General Manager Protea... More 

Guernsey, United Kingdom
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed October 17, 2014

Having stayed at the delightful and really special Protea Hotel at Hilton, Zwazulu Natal, we assumed the bar had been set for all Protea hotels. Oh dear. We were wrong, so very wrong. Maybe we just had a bad experience, but... The interior of the hotel is designed to resemble a warehouse. Concrete, metal, psuedo packing cases, engine parts and... More 

Was this review helpful? Yes 1
Gawieortambo, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review

Dear GreatPapaBear Thank you for taking the time to provide us with your feedback on TripAdvisor. Firstly, I would like to sincerely apologize for the disappointment you encountered on your recent visit to us. Your feedback is very valuable to us as it provides us with a true reflection of our service delivery and by no means echoes the high... More 

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Additional Information about Protea Hotel O.R. Tambo Airport

Address: Corner York & Gladiator Street | Rhodesfield, Kempton Park 1627, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel O.R. Tambo Airport 4*
Number of rooms: 213
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Hotel Style:
#8 Luxury Hotel in Kempton Park

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