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Protea Hotel O.R. Tambo Airport

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Corner York & Gladiator Street | Rhodesfield, Kempton Park 1627, South Africa
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Protea Hotel O.R. Tambo Airport
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586 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Durban
Senior Contributor
49 reviews 49 reviews
33 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed for only one night before meeting a business friend who was arriving at OR Tambo International airport early the next morning. Check-in was OK and staff friendly. Bar was cosy and food reasonable. Room comfortable and clean. I paid for the accommodation by credit card but the card was not accepted when paying in the bar for my... More 

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Darling, South Africa
Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Staying at Protea Hotel OR Tambo was a bit of a let down. I expected more of a 4-star hotel. Firstly the staff was not that friendly. (We arranged for a early check in, but arriving at the hotel they told us that no rooms were currently available, and that we must please wait.) When we booked we asked for... More 

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Gawieortambo, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review

Dear Valued GUEST Firstly thank you for taking the time to review our Hotel. I would like to apologize for the experience you had at our Hotel, this is not the standard that we would usually portray. I will be sure to address the matter of the unfriendly help received with our Department Heads. I am happy to hear that... More 

Kiddy
Contributor
16 reviews 16 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Spent a night at this hotel, the check in was adequate. Breakfast was not included in the rate and we did not eat at the hotel. The room was comfortable and functional. The hotel lacks atmosphere and the sound echoes. We found reception very corporate,me queried a rate to extend the room until 2000 and when we came to pay... More 

Was this review helpful? Yes
Gawieortambo, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review

Dear Valued GUEST Firstly thank you for taking the time to review our Hotel. I would like to apologize for the experience you had at the Hotel. I will also be addressing your concern regarding the rate query had at our Front Desk to ensure that this does not occur again in the future. I am happy that you had... More 

Paris, France
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Good service, plain rooms. Functional for one night. Service at restaurant is slow, food is not great (avoid the carpaccio) Good service, plain rooms. Functional for one night. Service at restaurant is slow, food is not great (avoid the carpaccio)

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Gawieortambo, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review

Dear Valued GUEST Thank you for taking the time to review our Hotel. We do pride ourselves on being a great hotel for GUESTS in transit, we consider ourselves to be conveniently located and comfortable for our GUESTS travelling. I will definitely be sure to address your concerns regarding the service in the restaurant as well as the quality of... More 

London
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

We just stayed one night as a stopover on our way to Mozambique. The room was clean, the water hot and the bed was comfortable which is what you want for a stopover hotel. The food was good but could have been hotter which is my only criticism.

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Gawieortambo, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review

Dear Valued GUEST Firstly thank you for taking the time to review our Hotel. We do pride ourselves on being a great hotel for GUESTS in transit, we consider ourselves to be conveniently located and comfortable for our GUESTS travelling. I am happy to hear that you had a comfortable nights rest. Your concern regarding the food will definitely be... More 

South Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I recently stayed one night on our first trip to SA. One tip...confirm your reservation. We had booked through Expedia and upon arrival they could not find our reservation. We had our booking information from Expedia and they gladly accepted it and to our surprise we were upgraded to a great suite! All staff were fantastic and... More 

Was this review helpful? Yes
Gawieortambo, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review

Dear Valued GUEST Firstly thank you for taking the time to review our Establishment. I am very happy to hear that you had enjoyed your stay with us and I will relay all your compliments to the TEAM. I do apologize for your experience had at the Airport on your arrival in SA. We do look forward to having you... More 

Midrand, South Africa
1 review
2 of 5 stars Reviewed 5 days ago NEW

on Wednesday 27 May we witnessed a daylight robbery whereby we were served by a waitress called khanyi without being offered a wine list and furthermore only to be told that their systems are offline for 3 weeks yet later on we find out that it was not the case. We paid in cash but having phoned yesterday the bar... More 

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Gawieortambo, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review

Dear Valued GUEST Firstly, let me thank you very much for taking the time to bring to our attention the poor service you received from Protea Hotel O.R. Tambo Airport. Please allow me to apologize sincerely for this and assure you that this is not the standard we are so proud of. As discussed with you last week, we take... More 

Bloemfontein
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The Protea OR Tambo is situated conveniently close to the OR Tambo International Airport in Johannesburg. A shuttle runs from between the airport and hotel at half hourly and vice versa. The hotel is designed and decorated in an aviation theme and gives you no-fuss service without too many frills. It has a gym and pool. The conference facilities are... More 

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Gawieortambo, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review

Dear Valued GUEST Thank you for reviewing our Establishment I am really glad to hear that you had enjoyed your stay with us. We are very proud of our Design and theme of the Hotel and we are very happy that you found it to be quite lovely. I will be sure to relay your compliments to our Banqueting TEAM.... More 

Los Angeles
Top Contributor
72 reviews 72 reviews
32 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

I was very impressed with the hotel. Finding the shuttle was easy - right by the hotel across from OR Tampo airport. Shuttle driver was timely and helpful. When we arrived at the hotel just a few minutes later - the check in was quick and easy. Nice and helpful people to check us in and get us settled very... More 

Was this review helpful? Yes
Gawieortambo, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review

Dear Valued GUEST Firstly thank you for taking the time to review our Establishment It gives me great pleasure to read all your lovely compliments and I will be sure to relay these to my TEAM. I am overjoyed that you had thoroughly enjoyed your experience with us. We look forward to having you stay with us again in the... More 

Davis, CA
Top Contributor
60 reviews 60 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

In connection with a safari trip in Southern Africa we stayed in this hotel for three nights. It is close to the airport and a bus runs every half hour. The rooms were comfortable. One had both a large bath and a semi public shower (Hotel W like). The second had only the shower, which was more than adequate. The... More 

Was this review helpful? Yes
Gawieortambo, General Manager at Protea Hotel O.R. Tambo Airport, responded to this review

Dear Valued GUEST Firstly thank you for taking the time to review our Establishment. It is great to hear that you had enjoyed the breakfast and accommodation. I have relayed all your concern to the relevant department heads as it is unacceptable that you needed to have to wait for so long to be served in the restaurant as well... More 

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