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All 70 Johannesburg hotels

Protea Hotel Transit O.R. Tambo Airport

4.0 of 5 Hotel   |   Exclusively for Guests in International Transit | Terminal A, O.R. Tambo International Airport, Johannesburg 1627, South Africa
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Protea Hotel Transit O.R. Tambo Airport
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Ranked #37 of 70 Hotels in Johannesburg
A recent review
4 of 5 stars Reviewed December 26, 2013
cougpilot Dubai, United Arab Emirates
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80 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Protea Hotel Transit O.R. Tambo Airport
See the most recent reviews
Durban, South Africa
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 9, 2014

Horrible experience !!! unhelpful, unfriendly service !!!! Uneducated staff when bookings online is made. Wrong dates, wrong invoice, wrong quote !!!!! I I will avoid the Transit Hotel the next time I travel. Long waiting queues to book in at front desk. One unfriendly front desk staff. Protea Hotel, please send your staff for customer services courses. In all the... More

Was this review helpful? Yes 6
PH-Transit, General Manager at Protea Hotel Transit O.R. Tambo Airport, responded to this review

Dear Chad and Daleen G There are not enough words to convey to you our appreciation for your review. It is highly disturbing that you found your stay with us to be anything besides satisfactory, and we have since conducted a thorough investigation in to what went wrong with your stay. After analyzing your grievances, it has come to light... More

Brighton, United Kingdom
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 8, 2014

We stopped over for one night on our way back from our safari ready to fly out the day after to Mauritius. Positives: hotel has clean rooms and free wifi was very welcome especially when you are on holiday. Food average, public areas with garden and pool were really nice. Main massive downside was the unfriendly staff who certainly did... More

Was this review helpful? Yes 2
Dubai, United Arab Emirates
Contributor
19 reviews 19 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 26, 2013

Nice hotel overlooking Johannesburg Intl airport. The rooms were comfortable enough for an overnight stay with plenty of wall outlets and a nice shower and tv. The restaurant was inexpensive and had great food and a nice breakfast spread. The staff were very helpful.

Was this review helpful? Yes 2
PH-Transit, General Manager at Protea Hotel Transit O.R. Tambo Airport, responded to this review

Dear Cougpilot Many thanks indeed for such a complimentary and succinct review. Protea hotel Transit prides itself on delivering to our valued GUESTS a refreshing and comfortable stay, and the swift service that is an absolute must in a Transit hotel. The fact that you were well-assisted and welcomed by our STAFF not only shows us that we are getting... More

Shenzhen, China
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 26, 2013

Really worth if you are transfering with more than 5 hours, not much too see in the free shop stores really, most of them sell the same thing. Grab an ice cream get a room and get some rest for the rest of your trip. Room is very nice with comfortable shower and all you need.

Was this review helpful? Yes 2
PH-Transit, General Manager at Protea Hotel Transit O.R. Tambo Airport, responded to this review

Dear pablodedominicis\ There are not enough words to describe how thankful we are for your review. As a hotel specifically accommodating in-transit passengers, we offer unique day use rates, as in your case, which means our GUESTS only pay for the number of hours they stay. You can tailor suit these to your preference, and of course, after a long... More

Gaborone, Botswana
Top Contributor
228 reviews 228 reviews
65 hotel reviews
273 helpful votes 273 helpful votes
4 of 5 stars Reviewed October 12, 2013

I have flown through OR Tambo so many times over the last few years but had never previously had a reason to stay in the transit hotel. Upon arriving to OR Tambo via a connecting flight recently and learning that my next flight was delayed due to inclement weather at my destination, I was given a day room at the... More

Was this review helpful? Yes 3
ProteaHotels, General Manager at Protea Hotel Transit O.R. Tambo Airport, responded to this review

Dear DaveLD Many thanks indeed for taking the time to give us such a detailed review. Offering our GUESTS the utmost comfort and convenience is what Protea Hotel Transit O.R. Tambo Airport is all about, and hearing that you found your experience with us as such really is motivational. The Wi-Fi code should indeed have been offered to you upon... More

Boston, Massachusetts
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed October 8, 2013 via mobile

It's right in the international terminal which allowed me hang out in my room right up until I had to walk to the gate. Note that none of the rooms have windows which felt a little like being in a box.

Was this review helpful? Yes 1
ProteaHotels, General Manager at Protea Hotel Transit O.R. Tambo Airport, responded to this review

Dear lexaopi9 Thank you for sharing your experience with our TEAM. Being situated within in the duty-free mall at O.R. Tambo International Airport sure does have its plus sides, and reviews such as yours remind us of just how lucky we are to be able to offer our valued GUESTS such a unique product. Our rooms offer our GUESTS a... More

Mbabane, Swaziland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 22, 2013

I booked a room in August, cancelled it 3 days ahead of the booking, received a confirmation of the cancellation. They still charged my credit card, and it took them 2 months and several phone calls, emails and forms filled in on my part before they finally refunded me -

Was this review helpful? Yes 1
ProteaHotels, General Manager at Protea Hotel Transit O.R. Tambo Airport, responded to this review

Dear Joris V Thank you for taking the time to provide us with such valuable feedback. Reviews such as yours really are upsetting to hear and we apologise for your experience. Please be assured that I have taken it upon myself to ensure that our current systems and procedures in place are re-evaluated. Our TEAM takes such feedback very seriously... More

Luanda, Angola
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 31, 2013

I have been to many hotels in Johanesburg, and I can say for sure that there are plenty of superior hotels for cheaper prices all around. Hovewer, I had a problem with my passport a few months ago, so I was in transit and couldn´t leave the airport. My flight was going to depart in the next day and staying... More

Was this review helpful? Yes
ProteaHotels, General Manager at Protea Hotel Transit O.R. Tambo Airport, responded to this review

Dear DaviBenedetti Thank you for your review and feedback about your stay at Protea Hotel Transit O.R. Tambo Airport. 30 hours without sleep and in the airport chairs is definitely not ideal. I am so happy that you chose to stay with us to recharge your batteries before the next leg of your travels. It certainly is convenient being located... More

Perth, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed July 25, 2013

This is so convenient: A high quality hotel right in the airport. Lets face it, Johannesburg isn't the safest place in the world. Better option is to stay in the security of the airport for that layover, rather than venture out and get mugged (or worse).

Was this review helpful? Yes 1
ProteaHotels, General Manager at Protea Hotel Transit O.R. Tambo Airport, responded to this review

Dear here369 What a lovely review and I am thrilled that you enjoyed the convenience of our location. Offering high quality facilities and service is exactly what we strive for and your feedback assures me that we are on track. Safety of GUESTS and their belongings are important to us at Protea Hotels so that their stay is relaxing and... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 18, 2013

I thought I was still on the plane when i was in this room, it was so noisy. The room was smart and could have been very nice, but for the noise and the smell in the bathroom. I was in transit for 11 hours and could not sleep at all. I was pleased that this hotel was available, but... More

Was this review helpful? Yes
ProteaHotels, General Manager at Protea Hotel Transit O.R. Tambo Airport, responded to this review

Dear Jim H Thank you for sharing your feedback with us regarding your recent stay. I understand the importance of rest during transit and I apologise for your discomfort. The Airport generator is located near the room you stayed in and we have reported this to them. I am pleased to let you know that this issue has been resolved.... More

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Additional Information about Protea Hotel Transit O.R. Tambo Airport

Address: Exclusively for Guests in International Transit | Terminal A, O.R. Tambo International Airport, Johannesburg 1627, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Transit O.R. Tambo Airport 4*
Number of rooms: 87
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