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Sunnyside Park Hotel

Corner of Carse o Gowrie and York | Princess of Wales Terrace, Johannesburg 2000, South Africa
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Sunnyside Park Hotel
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Sunnyside Park Hotel
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95 reviews from our community

Traveler rating
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51
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ottawa, Canada
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel, built in the late 1800s and a heritage property, is sprawled along lovely grounds with brick walkways, shade trees, mini-fountains, and dozens of small sculptures that you can actually buy, including some of The Buddha. With well-appointed rooms, comfortable beds and attentive service, as well as an outdoor deck and in-door pub, this is a great resource if... More 

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Chris S, General Manager at Sunnyside Park Hotel, responded to this review

Dear Ted J Many thanks for this great feedback and for taking the time to post this review. I have passed on your comments to my team who are always grateful that their hard work and service is acknowledged. The faulty tread mill in the gym is being attended to and we are planning refurbishment in this area. We look... More 

New Delhi, India
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed March 21, 2015

Well as you enter this hotel, one will be given all the hope of best service available but don't buy that as its a big myth. The hotel staff has the worst coordination i have ever seen in my life. My room was changed thrice coz their Air Cons were not working and even for the final room i had... More 

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Chris S, General Manager at Sunnyside Park Hotel, responded to this review

Dear Ruchita591982 Thank you for your valued feedback and response. I am very disappointed that your experience regarding the air conditioning in the rooms did not meet your expectations. We check all our rooms daily and the rooms work of a centralised system, all of the rooms in question have been checked following your feedback and all are fully functional... More 

Pretoria, South Africa
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 17, 2015

We have stayed at this hotel numerous times and never been disappointed. It is and old style city hotel which has been updated and new wings added. The staff are always pleasant and helpful. Breakfasts are buffet style and good. Happy to return.

Was this review helpful? Yes 1
Chris S, General Manager at Sunnyside Park Hotel, responded to this review

Dear DiDonn Many thanks for this great feedback and for taking the time to post this review. I have passed on your comments to my team who are always grateful that their hard work and service is acknowledged. We look forward to welcoming you back at the Sunnyside Park Hotel in the near future. Yours in hospitality, More 

Cape Town Central, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 21, 2015

The key card to our room didn't work, and having to wait at reception for someone to a) notice me and b) accompany me to open my room got old very fast. I was eventually - on the point of leaving for dinner - informed we'd been "upgraded" to another room, which led to a post-dinner hike across the hotel... More 

Was this review helpful? Yes 1
Chris S, General Manager at Sunnyside Park Hotel, responded to this review

Dear Pumeza69 Thank you for your valued feedback and response. We are in the process of changing all the locks at the Sunnyside Park Hotel and I do apologise for the inconvenience caused. I have addressed the attentativeness and attitude of the Front desk team as this should not happen. We look forward to welcoming you back to the Sunnyside... More 

Nairobi, Kenya
Top Contributor
53 reviews 53 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 13, 2015

Not bad at all. I had been a few times in the past but this was a funny one for me. Staff still very friendly but somewhat unhelpful and were quite rigid. There was one staff though who was outstanding when I had an issue. It needs a bit of tweaking cos the maintenance is not like I knew the... More 

Was this review helpful? Yes 1
Chris S, General Manager at Sunnyside Park Hotel, responded to this review

Dear Olutayo B Thank you for your valued feedback and response. The staff rigid and unhelpful approach is not acceptable and has been addressed with the team. The faulty air conditioner and inability to resolve this speedily is equally disappointing and should not have happened. I do apologise for the inconvenience caused. The positive comments are appreciated and have been... More 

Bratislava, Slovakia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 13, 2015

I stayed there recently on business trip and had number of meetings in the venue. Overall it is a fine hotel, with great breakfast buffet, but after a while one gets bored with it (but it is still good). The internet is not consistent - sometimes works sometimes not.

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Chris S, General Manager at Sunnyside Park Hotel, responded to this review

Dear Martin H Thank you for your valued feedback and honest response regarding your stay with us at the Sunnyside Park Hotel. We are working on bringing about daily changes to the breakfast buffet offering to add value to our long stay guests. The WiFi is being upgraded as we speak and we hope to have this project complete by... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 21, 2015

The last time I was down in Jo'burg I used the Grand Hyatt in Rosebank - nice in an 'all look the same all over the world' kind of a way. So this time I decided to go for a unique, close to the office experience and I wasn't at all disappointed! Yes the hotel is old and perhaps a... More 

Was this review helpful? Yes 1
Chris S, General Manager at Sunnyside Park Hotel, responded to this review

Dear Mr Webster Many thanks for this great feedback and for taking the time to post this review. I have passed on your comments to my team who are always grateful that their hard work and service is acknowledged. We look forward to welcoming you back at the Sunnyside Park Hotel in the near future. Yours in hospitality, More 

Antananarivo, Madagascar
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 19, 2015

Stayed at Sunnyside Park Hotel for three days and four nights. Room service was excellent. The buffet was good though it was a little bit monotonous. They need to vary their dessert, especially the fruits, always the same fruits with the same preparation. Waitresses are very friendly and respectful except if you are alone and you sit on a table... More 

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Chris S, General Manager at Sunnyside Park Hotel, responded to this review

Dear Tiana A Thank you for your feedback and response regarding your 4 night stay at the Sunnyside Park Hotel. We are always striving to improve on our levels of service and offering and will implement the contructive feedback received reagrding the buffet variety and offering. We look forward to welcoming you back to the Sunnyside Park Hotel. Yours in... More 

Hoedspruit, South Africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 14, 2015

Beautiful location, lovely gardens, historic building, central and very near Wits University. Room was clean and comfortable. Bathroom a little tired Over staffed and very under managed. Very slow service. Not able to find 10 Rand change. Not able to make cinnamon pancakes even though on the menu! Definitely no longer deserves a 4 star rating. Things need to change.

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Chris S, General Manager at Sunnyside Park Hotel, responded to this review

Dear Margaret B Thank you for feedback and honest response on your experience with us at the Sunnyside Park Hotel. I am very disappointed that we failed to meet our level of service and not exceeding your expectations with regards to slow service, management presence, pancakes not available and shortage of small change. I have addressed all of these service... More 

Cape Town Central, South Africa
Contributor
15 reviews 15 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 27, 2014

In a last minute rush to book a place for Christmas Lunch after jiggling around many hotels in Joburg which were all fully booked, Sunnyside Park Hotel had availability both for the lunch and stay. Hence, we had X-mas lunch, dinner and breakfast at this hotel. The overall food experience was very good and up to a four star standard.... More 

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Chris S, General Manager at Sunnyside Park Hotel, responded to this review

Dear ViajenteAfricano Thank you for your valued feedback and response regarding your stay with us during Christmas. We value your patronage and appreciate your honest feedback regarding the quality of the food, service and staff attitude. Johannesburg is quiet over the festive season and therefore most of our emloyees are sent on leave. All of our rooms meet the same... More 

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