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African Pride Melrose Arch Hotel

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1 Melrose Square, Johannesburg 2196, South Africa
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African Pride Melrose Arch Hotel
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African Pride Melrose Arch Hotel
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374 reviews from our community

Traveler rating
    201
    113
    38
    14
    8
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38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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There are newer reviews for African Pride Melrose Arch Hotel
See the most recent reviews
Johannesburg, South Africa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2012

Arriving at the hotel - I could not find parking. The doorman offered to show me where the parking was - he jumped into the car and drove with me to the hotel parking. He then assisted me with my usual baggage for a meeting brief case, laptop, handbag etc. I was so impressed when I arrived at the hotel... More 

Was this review helpful? Yes
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Bernadette I would like to thank you for your positive feedback – the message has been conveyed through to the TEAM! I am very pleased to hear that the TEAM and hotel exceeded your expectations, and that you had a productive meeting and an excellent meal! The hotel is ideal for business meetings in respect of our service offering... More 

London
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 16, 2012

Stayed here for a week, having previously lived in this hotel for 3 months in 2008 I was curious as to whether it would now be showing its age. In fact, it looks as brand new, funky and clean as when I last stayed here - and was very pleasantly surprised that the staff remembered me (that may not be... More 

Was this review helpful? Yes
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Zippy_69 It was great to have you back! A focus of the TEAM is to get to know and understand exactly what your specific requirements are when staying with us. It is positive to hear that the hotel still looks and feels as “funky and clean” as what you remembered from your previous stay – we continually strive to... More 

London, United Kingdom
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed March 5, 2012

I checked in to the hotel last week and was staying for 5 days. I asked for a nice room since that was the first time I was staying with them. They gave me the stock answer of "all our rooms are nice". Well, I guess I got the "nice" one overlooking the parking lot. Once the porter got my... More 

Was this review helpful? Yes 1
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Miami2London Thank you for staying with us and taking the time to give us feedback regarding your stay. On behalf of the TEAM - please accept my apologies for the service lapses you experienced at our hotel. My TEAM have addressed and resolved the points mentioned, to ensure we uphold our service levels to exceed your expectations. Could you... More 

cape town
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 4, 2012

We spent 2 nights at this wonderful hotel. On arrival we were greeted by a friendly and helpful porter and then the warm and genuinely friendly reception staff that continued to be gracious throughout our stay. We requested a non smoking room room that had clearly been smoked in. We requested another room which was arranged within seconds. Housekeeping delivered... More 

Was this review helpful? Yes
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear TEAM C/Town On behalf of our TEAM – it was an absolute pleasure to host you! Thank you for the kind words and pointers regarding the hotels service delivery – the feedback will be conveyed to my TEAM to ensure we continue providing excellent service to all our GUESTS. Congrats with your results - see you next year! Jean-Claude... More 

Vitoria, ES
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 28, 2012

The hotel was an oasis amid the chaos of Johannesburg. Quiet and safe neighborhood with good restaurants and shopping malls. Cool atmosphere, cozy environment. Gentle and personalized care. Stunning rooms.

Was this review helpful? Yes
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Mr. Bruno Vilaca Thank you for staying with us - I am glad to hear you found JHB's trendiest oasis!! We really appreciate your positive feedback, and look forward to welcoming you on your next visit! Safe travels! Jean-Claude & TEAM More 

Lagos, Nigeria
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 24, 2012

I am currently staying in this hotel. It is really a very lovely hotel. Location is superb, has a lovely restaurant and bar area, quite a cool pool area and access to a nearby gym that is very well equipped. I think the highlight are the rooms, with DVD players, separate baths and showers, well stocked minibar & free internet.... More 

Was this review helpful? Yes
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Danamdro, Thank you for passing comment on your stay and we are thrilled to see how our product has delivered the services you expected during your travels. I also thank you for bringing your comments on noisy corridors to our attention. We have as a precautionary measure checked all door self closing mechanisms to be sure these are correctly... More 

Senior Contributor
28 reviews 28 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 22, 2012

had a quick and good stay. I begrudge places like this, as i think it's madness to pay this much for a night's rest. But i guess that's upmarket hotels in general... low value for money. But at least all was in order and the service was fab

Was this review helpful? Yes
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear More-Elbow-Room, On behalf of the TEAM, thank you for your comments regarding your stay. We are most pleased that we delivered the level of service you expected and took great pride in passing these onto the TEAM at the hotel. We look forward to welcoming you back, hopefully in the not to distant future. Our Very Best Joe &... More 

Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 14, 2012

Excellent service, the room are spacious and nicely decorated. it is within a very safe area with shops and restaurants all around. on a pricy side but i would definitely recommend it.

Was this review helpful? Yes
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Loresinga, On behalf of the TEAM at African Pride Melrose Arch, our appreciation towards your comments and for the opportunity of hosting you during your travels. As a senior contributor on TripAdvisor, your comments are truly valued and the TEAM were thrilled to read about your experiences. We are thrilled that you enjoyed the offering of the hotel and... More 

Burlington, Canada
Top Contributor
78 reviews 78 reviews
39 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 10, 2012

Unfortunately, I did not get to fully experience this hotel as I flew in to Johannesburg late in the evening and flew out early the next day; however, the hotel room was great: clean, large and they thought of everything including, fully stocked bar fridge, in room movies, and DVD. The grounds looked impressive and relaxing from what I saw... More 

Was this review helpful? Yes
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Canadian G, We are so pleased to see that we covered all aspects of your stay and requirements, albeit a short overnight stay. The TEAM will be so pleased to see how they lived up to your expectations and we truly hope that next time we get more than just 24 hours to host you on your travels! Thank... More 

Senior Contributor
44 reviews 44 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed January 27, 2012

Third visit for business but hotel / staff more 3/4 than 5 star. Checking into room the safe had been left locked by prior occupant despite 6 phone calls to reception this was never dealt with so effectively no where to secure valuables for entire stay. No milk with tea/coffee facilities days 1 and 2 and have full drinks in... More 

Was this review helpful? Yes 1
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Realtrueopinion, Thank you for passing your comments on your experiences at our hotel. We apologize for not living up to your expectations and appreciate your honesty around the shortcomings you experienced. The TEAM have tried to track down the incident and believe may have attempted to be in contact with you? Regardless, we appreciate the opportunity to remedy such... More 

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