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African Pride Melrose Arch Hotel

5.0 of 5 1 Melrose Square, Johannesburg 2196, South Africa
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Certificate of Excellence 2014
African Pride Melrose Arch Hotel
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African Pride Melrose Arch Hotel
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360 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for African Pride Melrose Arch Hotel
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Cape Town
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 1, 2012

Travelling to Johannesburg for business is fast becoming a regular thing, and having to do all my events around the Melrose Arch area, decided it would be best to stay nearby, and chose the African Pride Melrose Arch Hotel. The location is perfect in terms of surrounding restaurants, and business centres, and even as a leisure stay, you would be... More 

Was this review helpful? Yes
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Kathy B You could not have selected a better location in JHB for all your business requirements! On your next visit, we have two Duckies for your son! We will look into the Gautrain point, and ensure that our TEAM are well informed. Thanks for staying with us, and for your feedback - see you soon! Best regards Jean-Claude... More 

Johannesburg, South Africa
2 reviews
3 of 5 stars Reviewed October 27, 2012

Unique rooms. Good for a short stay. Staff is mixed. Some are extra nice, some don't care a hoot about you and will do the bare minimum after you beg. My husband asked for a map 3 times before the concierge lady decided to hand him one and proceeded to chat on the phone like he never existed. Neighborhood is... More 

Was this review helpful? Yes
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Fatliongirl We would love to have you back and can offer a personalized tour of the Melrose Arch precinct. We have just added a number of African inspired dishes to our Menu including our Chef’s recent Taste of JHB award winning Kudu Wellington. I have addressed the matter with our Travel Desk and can assure you that the TEAM... More 

Ulaanbaatar, Mongolia
Contributor
18 reviews 18 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 27, 2012

I've used this hotel on several occasions and I'll use it on several more. I just love staying here to me it is very near perfect. There are some wonderful restaurants with-in 5 minutes walking, then after an excellant meal, wonder back and have a night cap or two sitting on the stoop and watch the world go by....

Was this review helpful? Yes
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear James D It is almost as if time stands still, while watching the world go by, savouring a night cap on the verge! The TEAM really appreciate your support and comments – and will continue to emphasise service excellence. Wonder back soon! Jean-Claude & TEAM More 

Sydney, Australia
Top Contributor
50 reviews 50 reviews
31 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 27, 2012

Being right in the centre of Melrose Arch, this property is great for those who want this location. The hotel itself is funky and modern with all the finishings you'd expect of a world class hotel. Rooms are on the small side, but clean and with plenty of amenities. The public areas are comfortable and plentiful, including the pool area... More 

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APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Gotravelgirl Thank you for staying with us while visiting JHB! I am glad to hear that you enjoyed the hotel and our facilities, all the points mentioned regarding our breakfast and the front desk have been dicussed with the TEAM, and can assure you that these matters will be readdressed through training. We would love to have you back... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed October 23, 2012

We spent months planning a big arrival with a group from the USA. The management and staff of Melrose Arch helped in all aspects they could. I have to particularly commend Sibusiso the General Manager, who gets involved in the simple and complex aspects of the group bookings.

Was this review helpful? Yes
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear HappyDays123321 I am very pleased to hear that you had "Happy Days" at our hotel! The TEAM were very excited to be able to host you while visiting our beautiful country! Thank you very much for the feedback, and for partnering with us for your prestigious event. Look forward to your return! Best regards Jean-Claude & TEAM More 

Johannesburg, Gauteng, South Africa
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 17, 2012

For a discerning businessman looking for a perfect balance between work and leisure, the African Pride Melrose Arch is just the tonic. Over the years the hotel's outstanding, discreet, personal service has made it easier for me to use it as the meeting place of choice in the northern suburbs of Johannesburg. At the slightest of excuses, I also use... More 

Was this review helpful? Yes
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Tebogo K The TEAM are at your service! Thanks for the "excuses" to visit - we always look forward to hosting you and the family! On your next stay, the kids must try our new Belgian chocolate chip breakfast muffins they are delicious! See you soon! Jean-Claude & TEAM More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed October 17, 2012

This hotel hosted two events for Nike this year. One where we took over the pool area for a fashion show and the staff went beyond their call of duty to assist us with set up and smooth running of the show. Big ups to the chef for catering for all our hungry guests and getting the delicious food out... More 

Was this review helpful? Yes
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Stef G Thanks for the 5 stars! On your next visit, we will aim for the swoosh as well! The TEAM were really excited to get your excellent feedback regarding our cuisine, service and amazing conference facilities. We look forward to many more events in the future! Best regards Jean-Claude & TEAM More 

Austin, Texas
Top Contributor
63 reviews 63 reviews
45 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed October 17, 2012

Nothing particularly stand out, but my experience here met expectations and seemed like decent enough value for the money. Front desk staff were clearly not trained to a Western standard of 5 star service; and the restaurant staff don't communicate well and seem to be running around confused most of the time. We joked that in order to get coffee... More 

Was this review helpful? Yes
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Robert Grunnah I am meeting with my TEAM this morning to address your valued feedback. We will revisit all communication and service training throughout the hotel. I look forward to personally welcoming you back, and ensuring that you have an excellent authentic experience. On your return we would love to arrange a tour to some of our beautiful cultural,... More 

Contributor
18 reviews 18 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 12, 2012

Took a friend to Melrose Arch for her birthday, and have to say the stay was not what one would expect from a 5 star luxury hotel. The hotel was to full capacity, and the amount of staff could not cope, it was chaos at the pool bar, and pandemonium at breakfast. The hotel rooms were okay, quirky and weird,... More 

Was this review helpful? Yes
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Karen H My TEAM were extremely disappointed to hear of your poor service experience at our beautiful hotel. This by no means reflects what we represent, or set out to deliver. Each of your points will be addressed in detail with my TEAM. Please have my personal assurance that this has received the immediate and urgent attention it deserves.... More 

tennessee
Top Contributor
186 reviews 186 reviews
32 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed September 23, 2012

First let me say I visited in June, so I did not have the opportunity to use the pool or really the nice outdoor patio / lounge area due to the weather. The hotel is very nice, trendy and upscale. For women travelers it is located in the safest part of Johannesburg from what every person told me. There are... More 

Was this review helpful? Yes
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Twosassyk Visit us in summer – the poolside is amazing! I am very pleased to hear that you enjoyed all the facilities in our beautiful hotel and on the Melrose Arch Precinct! By design we aim to deliver the ultimate urban luxurious experience. We do offer a number of room types which vary in size ranging from 29 to... More 

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Additional Information about African Pride Melrose Arch Hotel

Address: 1 Melrose Square, Johannesburg 2196, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — African Pride Melrose Arch Hotel 5*
Number of rooms: 118
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Also Known As:
African Pride Melrose Arch Hotel Johannesburg
African Pride Melrose Arch Johannesburg
Hotel Style:
#4 Romantic Hotel in Johannesburg
#7 Business Hotel in Johannesburg
#8 Family Hotel in Johannesburg
#8 Luxury Hotel in Johannesburg

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