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The Westcliff by Orient-Express

5.0 of 5
67 Jan Smuts Avenue | Westcliff, Johannesburg 2193, South Africa
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The Westcliff by Orient-Express
Ranked #6 of 57 hotels in Johannesburg
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318 reviews from our community

Traveler rating
    199
    77
    16
    20
    6
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Families
47
 
Couples
124
 
Solo
17
 
Business
80
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Rivonia, Gauteng, South Africa
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 16, 2013 NEW

On the expensive side, but worth it. I like drinks at the infinity pool patio, the absolute best view across the north of Joburg, looking down at the zoo, binoculars are mounted at strategic spots which you may roam the horizon thru. I enjoy looking down at the animals in the zoo, you hear the odd elephant trumpet of lion... More

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See 3 more reviews by Kelvin E for Johannesburg
Harare, Zimbabwe
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 16, 2013 NEW

well worth the money ... service is excellent ... ask for a room with a view ,,, the internet is free and works everywhere ... plus u get to meet famous people at this hotel . rather hire a car in joburg ,, the hotel transport is over priced . the rooms are very clean and beds are perfect plus... More

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Johannesburg, South Africa
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 16, 2013 NEW

rooms were very nice, view from the terrace amazing during the day you can see right into jhb zoo. food top notch. amazing hotel, serive imaculate, small touches really make oyu feel important . only thing a little pricey for a south africans

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New Orleans, Louisiana
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 14, 2013 NEW

We stayed here for one night having arrived on a long flight from Atlanta en route to Londolozi, and once again, Orient Express delivered. The hotel is perfectly situated on a hill with +180 degree views of Joburg, and is located directly above the Johannesburg Zoo. You never see the entire property due to its hillside location, so you feel... More

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WestcliffGM, General Manager at The Westcliff by Orient-Express, responded to this review
May 16, 2013

Thank you very much for taking the time to share your comments and experience at the Westcliff on TripAdvisor. I will be sure to share your kind words with my team, as they truly deserve every bit of praise. They make my job easy, truly they do and we are lucky to have them. The property also is a real... More

Adelaide, Australia
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 8, 2013

We only stayed one night having arrived early in the morning after a long flight from Singapore. Service on arrival was excellent and the restaurant is especially good. Rooms are fairly large and clean and the gardens and surrounds are beautiful. WiFi is available in all areas and is free of charge. Located in a lovely area of Johannesburg and... More

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WestcliffGM, General Manager at The Westcliff by Orient-Express, responded to this review
May 13, 2013

Thank you very much for your kind words about our staff and the hotel, I will be sure to pass your comments along to our team. We are thrilled that we could play a key part to launch your fabulous South Africa adventure, starting at The Westcliff, followed by Rovos Rail. On behalf of all South Africans, we wish you... More

Istanbul, Turkey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 1, 2013

We stayed only one night on our way to Kruger Safari Game Park.We reserved through internet for one night,so we didin't care much,while we were very exited to go to Kruger as soon as possible.But once we were there in the hotel wow !!It isn't so old,but has an athmospher of colonial! For sure ,next time we are going to... More

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WestcliffGM, General Manager at The Westcliff by Orient-Express, responded to this review
May 3, 2013

Thank you very much for your kind words about our staff and the hotel, I will be sure to pass your kind comments to the entire team. It’s too bad you were only able to stay for 1 night, however I bet the game park was spectacular? Thanks again for your kind note, I am very proud of the team... More

Sydney
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 27, 2013

We stayed in this hotel on two separate occasions for one night. Sold by Orient Express, but still managed by them, the hotel is 15 years old and starting to look a little out dated. It is good to read it will undergo a refurbishment shortly. We were upgraded to a large suite the first time and on the second... More

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WestcliffGM, General Manager at The Westcliff by Orient-Express, responded to this review
April 30, 2013

Thank you very much for taking the time to share your comments and experience at the Westcliff on TripAdvisor. I was sorry to hear that we let you down with the newspaper delivery and booking for dinner, not the type of service we pride ourselves on delivering. I will be sure to share you experience with the relevant departments, so... More

Durban, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed April 25, 2013

This hotel is warm and delightful....despite minor houskeeping problems and a need for some upgrading. They have tended to be accomodating and determined to keep their standards. I and my family are regular patrons here. Every time we go to johannesburg really... Always booked off the hotel website... Sadly, the last 2 times website bookings have proved painful and the... More

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WestcliffGM, General Manager at The Westcliff by Orient-Express, responded to this review
April 30, 2013

Thank you very much for sharing your feedback on TripAdvisor, I sincerely appreciate all comments. I was sorry to read of your poor experience you had with our on-line booking system. In fact, the issues you experienced were due to an over-sight on our part, we had not removed a package offering, which had expired on December 2012. I was,... More

London
Top Contributor
121 reviews 121 reviews
75 hotel reviews
Reviews in 79 cities Reviews in 79 cities
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed April 22, 2013

From the warmth of our very late check in (thankyou Jafta and Sello) to our (sad) checkout time we had the very best of attention and service. And this was from ALL members of staff - even the security guy walked part way with us us over to the zoo to be sure we knew where to go. Our room... More

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See 3 more reviews by dmhLondon for Johannesburg
WestcliffGM, General Manager at The Westcliff by Orient-Express, responded to this review
April 25, 2013

Thank you very much for taking the time to share your comments and experience at the Westcliff on TripAdvisor. I will be sure to share your kind words with my team, as they truly deserve every bit of praise. They make my job easy, truly they do and we are lucky to have them. I hope you had a safe... More

Newcastle upon Tyne
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 21, 2013

I stayed here 4 nights whilst on business. From the moment I checked in the quality of customer service was second to none. You must eat in the La Belle a la carte restaurant it is fantastic! They have a good gym with modern equipment. Rooms are large and clean with very comfortable beds.

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WestcliffGM, General Manager at The Westcliff by Orient-Express, responded to this review
April 25, 2013

Thank you very much for the kind words about our staff and the food in LaBelle Terrasse, I am so thrilled you enjoyed your Westcliff experience, I will be sure to pass your comments along to our team. We are actually embarking upon a full scale renovation, so soon we will be even better, with a new kitchen and restaurant... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Polo lounge(11)
  • Great view(6)
  • Golf cart(6)
  • Belle Terrasse(5)
  • Star hotel(4)
  • Friendly and helpful(4)
  • Main restaurant(4)
  • Infinity pool(3)
  • South Africa(3)

Additional Information about The Westcliff by Orient-Express

Address: 67 Jan Smuts Avenue | Westcliff, Johannesburg 2193, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Johannesburg
#2 Family Hotels in Johannesburg
#6 Luxury Hotels in Johannesburg
#7 Business Hotels in Johannesburg
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Johannesburg’s most iconic hotel offers spectacular views of the lush forested suburbs of Johannesburg and the Zoological Gardens. Set on the historic Westcliff Ridge the hotel offers spacious rooms and suites, an on site gym and the holistic Botanica Spa SuitesLa Belle Terrasse restaurant is a beautiful terrace where guests can enjoy South Africa’s local produce. Traditional Teas are served in the sunny Loggia restaurant and the stylish Polo Bar is a must for Tapas and sundowners. ... more   less 
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Also Known As:
The Westcliff By Orient-Express Hotel Johannesburg
The Westcliff By Orient-Express Hotel
Westcliff Hotel Johannesburg
Westcliff Johannesburg

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The Westcliff by Orient-Express
Enter dates & see best prices* (from Booking.com, CheapTickets.com, Expedia.com, and 8 more)
Enter dates 1 night 2 nights
Show Prices