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Four Seasons Hotel The Westcliff Johannesburg

Certificate of Excellence
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67 Jan Smuts Avenue | Westcliff, Johannesburg 2193, South Africa (Formerly The Westcliff)
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Four Seasons Hotel The Westcliff Johannesburg
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Four Seasons Hotel The Westcliff Johannesburg
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36 reviews from our community

Traveler rating
    14
    12
    5
    3
    2
See reviews for
7
15
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8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
19 reviews 19 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

I knew the Westcliff before it became a Four Seasons hotel, impeccable location but sometimes weaknesses in quality management and service. This has dramatically changed to the better. The location is still unbeatable but now management has changed it into a hotel to remember: very good service, excellent restaurant and fast check out, there is really nothing to criticize. I... More 

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Cape Town, South Africa
2 reviews
4 of 5 stars Reviewed yesterday NEW

This was not the first stay for me at the previous Westcliff Hotel, now the Four Seasons Westcliff. The hotel has been revamped since my stay two years ago. The room however still offered the same space and luxury with new modern features. The huge bathroom is a definite plus. My room in block 9 on the second floor allowed... More 

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Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband booked us in to the hotel to celebrate our wedding anniversary. I have not been to the Westcliff since it was taken over by the Four Seasons. I was traumatised when I saw that the renovations had included painting over the iconic pink exterior! I feel that was a real error in judgement- especially having opted to retain... More 

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FSJohannesburg, Manager at Four Seasons Hotel The Westcliff Johannesburg, responded to this review

Dear Ayandas2015 Thank you for taking the time to share your review of your recent wedding anniversary stay with us here on TripAdvisor. We regret that you are not in agreement with the new transformation. We consciously chose to emphasise the recent renaissance in the city by introducing a wide range of venues to compliment the lifestyle of our largely... More 

Dubai, United Arab Emirates
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautifully refurbished property. Rooms are cozy and well designed. The hotel has kept its soul from previous life. Very nice restaurant with amazing view. Very detail oriented staff. Nice garden. Good location. Recommended property.

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FSJohannesburg, Manager at Four Seasons Hotel The Westcliff Johannesburg, responded to this review

Dear Sebastien B Thank-you for posting your feedabck to TripAdvisor. I was delighted to read you had a wonderful experience. Our team will be thrilled to hear your compliments about the "detailed orientated" service you received, which our brand is synonymous for. Thank you for choosing our hotel. We hope to welcome you back again soon. Best regards, Sebastien Carre... More 

London
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel has recently emerged from a complete renovation and transfer of ownership/operator from Belmond (formerly Orient Express Hotels) to the Four Seasons. We have stayed in many hotels owned/operated by these brands around the world, and typically find them excellent, which largely justifies their large cost. Unfortunately the renovated Westcliff is way below Four Seasons standards without being below... More 

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FSJohannesburg, Manager at Four Seasons Hotel The Westcliff Johannesburg, responded to this review

Dear Windfeld, We appreciate you taking the time to provide us with feedback about your recent stay with us. We value your feedback and were very concerned to read about your experience with regards to the air conditioning and wifi - these issues have been addressed. Please accept our deepest apologies for these inconveniences. The 25m lap pool is part... More 

Zurich, Switzerland
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The initial booking started a little problematically with three e-mails not being responded to but a rapid recovery and an excellent airport collection and my hopes were high. The hotel is on a hillside with separate buildings for different facilities. It has a Provence like feel. The reception is at the entrance to the hotel and once formalities are completed... More 

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FSJohannesburg, Manager at Four Seasons Hotel The Westcliff Johannesburg, responded to this review

Dear Dayjj21, Thank-you for your valuble feedback and for choosing our hotel. I am pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back in November. Best regards, Sebastien Carre General Manager +27 (0)11 481 6101 More 

London, JHB
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

i spent three nights at the Four Seasons in JHB this week. I'm a big Four Seasons fan and have stayed at many Four Seasons properties around the world. This hotel hasn't been opened for a long time. I can see the influence of the Four Seasons group but I have to say the service levels aren't what one expects... More 

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FSJohannesburg, Manager at Four Seasons Hotel The Westcliff Johannesburg, responded to this review

Dear Goodtaste73, Thank you for taking the time to post a review on TripAdvisor following your stay with us earlier this month. We value your feedback and were very concerned to read about your experience with regards to certain aspects of the service and in particlular, the mix-up with your laundry items. Please accept our deepest apologies for these inconveniences.... More 

Frankfurt
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the hotel in the first week of March. The rooms are very well designed and spacious, in particular the bathroom, while sockets are rare. The view from the Flames restaurant is spectacular, and the food is really good as well. The service is still far from were it should be for a hotel in this class. E.g,... More 

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London, England, United Kingdom
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I start by saying that I am fan of the Four Seasons Group. I stayed in this hotel before the Four Seasons took over and I must say that I preferred it. Firstly they took away the sky pool which was fabulous but that is a small point. The service is very shoddy. I had breakfast in the room in... More 

Was this review helpful? Yes 1
FSJohannesburg, Manager at Four Seasons Hotel The Westcliff Johannesburg, responded to this review

Dear Gerry5461 Thank you for taking the time to post a review on TripAdvisor following your recent stay with us. We value your feedback and were very concerned to read about your experience with regards to certain aspects of the service and hot water issues. Please accept our deepest apologies for these inconveniences. We are looking forward to a future... More 

Johannesburg, South Africa
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I booked an overnight stay for my husband's birthday at the Four Seasons. Having stayed at the previous Westcliff Hotel, we were eager to see the new Four Seasons. We stayed in a Deluxe Kingsize room. It was of good size and beautifully appointed. The bed was large, comfortable and made for naps. The room decor was classic contemporary in... More 

Was this review helpful? Yes 2
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