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The Residence Boutique Hotel

Travelers' Choice award winner
Hotel website
17 4th Avenue | Houghton, Johannesburg 1477, South Africa
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The Residence Boutique Hotel
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The Residence Boutique Hotel
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378 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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Flagstaff, Arizona
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I stayed at The Residence twice, arriving and retuning to Johannesburg. The service is outstanding. Every detail from our pickup by Lucky at the airport to arranging tours around Johannesburg is taken care of graciously and professionally. The suites are beautiful and comfortable. We ate dinners there as well as the breakfast. All were delicious. The spa... More 

Was this review helpful? Yes
The Residence T, Owner at The Residence Boutique Hotel, responded to this review

Thank you so much for your review we really appreciate it. We are so glad to hear that you enjoyed your stay with us and look forward to welcoming you back hopefully in the near future. From all of us here at The Residence we would like to thank you once again and wish you all the very best. More 

Orlando, Florida
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

From the moment I was picked up from the Airport I was treated like a Royalty. Attention to Small personal details are amazing. The Pick & drop to/from Airport was 5 star, greeted Warmly on arrival by the staff & promptly shown to the room. The Hotel itself is very tastefully decorated, has a very beautiful pool & Tennis court.... More 

Was this review helpful? Yes
The Residence T, Owner at The Residence Boutique Hotel, responded to this review

Thank you so much for you review, we really appreciate it but more importantly, we are glad to hear that you enjoyed your stay with us. We trust that the rest of your trip was enjoyable and hope to welcome you back in the near future. From all of us here at The Residence we would like to thank you... More 

Monroe, North Carolina, United States
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I flew into Johannesburg a few days early before departing for a safari......we were looking for a place to get some rest and adjusted to the time change and the Residence Houghton was an unbelievable place to do so. We had a suite with a small patio and a jacuzzi tub. Our room had a huge bathroom... More 

Was this review helpful? Yes 1
The Residence T, Owner at The Residence Boutique Hotel, responded to this review

Thank you so much for your review, we really appreciate it and are so glad to hear that you enjoyed your stay with us. We trust you enjoyed the rest of your trip and hope to welcome you back some day in the near future. From all of us here at The Residence we would like to thank you once... More 

Johannesburg
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for a couple nights after we got married to start our honeymoon. April 2014. Luxurious is all i can say. Staff very friendly and helpful. Service was excellent and food was just as good. Our room had an outdoor double shower and our own private Jacuzzi and balcony with a romantic fireplace inside the room. Would recommend... More 

Was this review helpful? Yes
The Residence T, Owner at The Residence Boutique Hotel, responded to this review

Thank you so much for your kind words, we really appreciate it. We are so glad to hear that you enjoyed your stay with us, and from all of us here at The Residence, we would like to congratulate you once again and wish you both all the happiness in the world, you make an amazing couple. More 

Johannesburg, South Africa
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After reading all the gushing reviews of The Residence on Trip Advisor, I decided to spend 2 nights there at the start of my holiday. And I was not disappointed. It was a very special stay and I will definitely be back. The hotel is beautifully decorated (carpets, drapes and chandeliers), cozy, and very quiet. The service is truly spectacular... More 

Was this review helpful? Yes 3
The Residence T, Owner at The Residence Boutique Hotel, responded to this review

Thank you so much for your kind words, we really appreciate your comments and are so glad to hear that you enjoyed your stay with us. We trust that the rest of your holiday went well and hope to welcome you back in the near future. From all of us here at The Residence we would like to thank you... More 

Hamilton, Canada
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Let me start with the positives: The ambience it's fabulous and quaint,food is good no complains The staff is fantastic, very helpful they really saved the stay Now the negatives: I was there for 2 days, the toilet wasn't cleaned when I got there not even the day after,basically they closed the toilet seat, the management should pay attention to... More 

Was this review helpful? Yes 1
The Residence T, Owner at The Residence Boutique Hotel, responded to this review

Thank you for choosing to stay recently at The Residence and for sharing your experience with us. However, we were very concerned to read about your unpleasant experience and would like to sincerely apologise for the inconvenience caused to you. It is only through honest feedback like yours that we can continuously thrive for better results. It is our passion... More 

South Africa
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for 2 nights. I hate to be the party pooper but the only thing 5 star about this hotel is the staff and the service, everything else is just average. The food is good and the ambience not bad. As a five star hotel hygiene and cleanliness should be a high priority and this was not the case, we... More 

Was this review helpful? Yes 1
The Residence T, Owner at The Residence Boutique Hotel, responded to this review

Thank you for choosing to stay recently at The Residence and for sharing your experience with us. However, we were very concerned to read about your unpleasant experience and would like to sincerely apologise for the inconvenience caused to you. It is only through honest feedback like yours that we can continuously thrive for better results. It is our passion... More 

California
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Residence is a wonderful luxury hotel with outstanding staff, beautiful rooms, delicious food, and the kind of extras you'd associate with a hotel 5X the price in the US or Europe. Definitely the place to stay in Joberg if you want a personalized experience, something above and beyond the chain hotels or the airport hotels. Everything was top-notch from... More 

Was this review helpful? Yes 2
The Residence T, Owner at The Residence Boutique Hotel, responded to this review

Thank you so much for your kind words, we really appreciate your review and are so glad to hear that you enjoyed your stay with us. We trust that you enjoyed the rest of your trip and hope that you will visit us again in the near future. From all of us here at The Residence we would like to... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a very special hotel. My sister and I stayed here for 2 nights after Kruger and we really wish we would have stayed longer. This is a beautiful hotel, but the service level is what really makes it stand out. There were so many nice touches from arrival (sherry and canapes) to turn down (amarula by your nightstand... More 

Was this review helpful? Yes 2
The Residence T, Owner at The Residence Boutique Hotel, responded to this review

Thank you so much for your review, we really appreciate your comments and are so glad to hear that you enjoyed your stay with us. From all of us here at The Residence we would like to thank you once again and wish the both of you all the very best. More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked in at The Residence for the weekend of the 06/01/2015 to celebrate our anniversary. Having been there before we knew what to expect (luxury and great service) but to our surprise we found we had been upgraded to the Madiba Suite! An absolutely exquisite room with a private sitting room, an outdoor lounge, dining area, daybeds and a... More 

Was this review helpful? Yes 1
The Residence T, Owner at The Residence Boutique Hotel, responded to this review

Thank you so much for your lovely review, we really appreciate it and are so glad to hear that you enjoyed your stay with us. We try our best to give our guests the best experience possible and where we are able too, upgrade or provide late check outs. It was an absolute pleasure having you stay with us again... More 

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