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All 71 Johannesburg hotels

The Reef Hotel

4.0 of 5 Hotel   |   58 Anderson St | Marshalltown, Johannesburg 2001, South Africa
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The Reef Hotel
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Ranked #33 of 71 Hotels in Johannesburg
A recent review
4 of 5 stars reviewed 2 weeks ago
luca c Jesolo, Italy
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102 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jesolo, Italy
Contributor
16 reviews 16 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I found this hotel very clean, I was very satisfied about services and facilities, so I had a wonderful journey at Reef Hotel. The shuttle bus picked dropped off to the bus station for free. Maybe if the property repaint the external, will be better.

Review collected in partnership with this hotel

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2 reviews
3 of 5 stars Reviewed 2 weeks ago

I feel like my room should have been more cleaner, trash wasn't taken out, staff very relaxed in fact they have "tea breaks" in the rooms. The way its so bad one of the staff even left her shoes in my room.Bedding wasn't changed, my experience wasn't amazing at all... Very disappointed

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Mauritius
1 review
4 of 5 stars Reviewed 3 weeks ago

Very satisfied by the welcome of mr Henri who came to pick us at the airport . Room was cosy and clean .Located in the city centre made it more convenient for us to move around .A big thank you to Mr Henri who even volunteered to act as a guide to us and thus were able to visit well... More 

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Iain T, General Manager at The Reef Hotel, responded to this review

Thank you very much for the feedback, we are happy to hear that you enjoyed your stay at The Reef Hotel. I will pass on your kind words of appreciation to our concierge Henri. We look forward to welcoming you back on your next visit. More 

Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

We had a wonderful stay at the Reef Hotel. The best thing about the place were the incredible attitude of the staff. They were friendly and extremely helpful. The wine list in the restaurant could do with a restock as there were a few wines that were not available. The waitress more than made up for this with her good... More 

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Iain T, General Manager at The Reef Hotel, responded to this review

Thank you for taking the time to post your review, it is always good to get such positive feedback from our guests. I am sorry to hear that there were some of our wines that were out of stock, and rest assured I will address this issue with our Food and Beverage department. Once again, we are happy that you... More 

Saint Pierre, France
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 19, 2014

We stayed there for two nights, the room was very nice, and the people as well. They helped us with maps, choosing activities, and even found us a cheap taxi to visit Johburg. But, We didn't try the restaurant.

Review collected in partnership with this hotel

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Iain T, General Manager at The Reef Hotel, responded to this review

Thank you very much for taking the time to review The Reef Hotel, we value feedback as it allows us to get an insight into our customer experience. We are very happy that you enjoyed your stay with us, and that the staff were able to give you the service that all our guests deserve. We look forward to welcoming... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 13, 2014

Our stay at this hotel was unbeilevable Having travelled halfway round the world we have stayed at wonderful hotels but this beat the lot! . We were not treated as hotel guests but as part of a family.From the general manager to the lady who swept the entrance we received the most wonderful smiles and assistance beyond what is expected... More 

Was this review helpful? Yes 3
Iain T, General Manager at The Reef Hotel, responded to this review

Thank you very much for the kind words and review. We are always happy when we can meet and exceed our guests expectations, as this is why we are in business. It was good to hear that you had such a wonderful stay, and we look forward to welcoming you back on your next visit to South Africa. More 

Cincinnati, Ohio
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 26, 2014

This Hotel is a hidden gem in downtown Johannesburg, the staff couldn't do enough for you, the prices are reasonable, the only thing I can find fault it the fact they do not have a refrigerator of any sort in their rooms. I enjoyed the Jazz on the ground floor on a Friday night and the atmosphere was great, There... More 

Was this review helpful? Yes 2
Iain T, General Manager at The Reef Hotel, responded to this review

Thank you for taking the time and effort to review the Reef Hotel, it is especially nice to hear that you had such a great stay. I take note of your comment regarding the refrigerators and be assured we are working to resolve this sooner rather than later. We look forward to hosting you again, whenever your next visit may... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 17, 2014

We had a nice stay, the staff was friendly and everything was in a good state, the decor in the rooms is lovely. The check-in and check-out were both a very quick process.The breakfast was delicious. The atmosphere was great.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Iain T, General Manager at The Reef Hotel, responded to this review

Thank you very much for the kind words. We genuinely believe that we offer a quality product, with value for money and friendly service in Johannesburg, but it is always good to hear it first hand from our guests. We look forward to hosting you again in the future. More 

Italy
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 14, 2014

I stayed at the Reef Hotel twice in one week, over a period of four days, and this hotel by far exceeded my expectations. I cannot remember the name of the manager that checked me in, (i think it began with a V), a tiny little indian lady, she wowed me from the moment we walked in. From our transport,... More 

Was this review helpful? Yes 1
Iain T, General Manager at The Reef Hotel, responded to this review

Thank you for taking the time to review the Reef Hotel we value all the feedback that we get. I am very glad that you enjoyed your stay with us, and that we were able to meet and exceed all your expectations. We look forward to welcoming you back during your next visit to SA. More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 13, 2014

This hotel is a poor choice for any traveller. It is poorly situated in a terrible part of Johannesburg, the infrastructure is poor and service is terrible. The hotel room walls are so thin that you can hear people talking in their rooms across the passage. The room door is so poorly fitted that you can see through the gap... More 

Was this review helpful? Yes
Iain T, General Manager at The Reef Hotel, responded to this review

We are sorry that you did not enjoy your experience at the Reef Hotel. I have addressed the service issues with our Housekeeping department as they were totally unacceptable. Please be aware that we get graded annually by TGSA (Tourism Grading Council of South Africa) who are an entirely independent body, so we are scored on exactly the same basis... More 

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Additional Information about The Reef Hotel

Address: 58 Anderson St | Marshalltown, Johannesburg 2001, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Reef Hotel 4*
Number of rooms: 120
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Hotel Style:
#2 Best Value Hotel in Johannesburg
#9 Spa Hotel in Johannesburg
#24 Luxury Hotel in Johannesburg
#27 Business Hotel in Johannesburg

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