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Protea Hotel Fire & Ice! Melrose Arch

4.0 of 5 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
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Protea Hotel Fire & Ice! Melrose Arch
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Protea Hotel Fire & Ice! Melrose Arch
Protea Hotel Fire & Ice! Melrose Arch
Protea Hotel Fire & Ice! Melrose Arch
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480 reviews from our community

Traveler rating
    140
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    67
    36
    26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Protea Hotel Fire & Ice! Melrose Arch
See the most recent reviews
Lisbon, Portugal
Contributor
14 reviews 14 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 5, 2011

I simply loved how funky the whole hotel was. My room was very nicely decorated, with a very comfortable bed. On the downside the shower was in the room itself, with a curtain separating it from the rest of the room. The swimming pool area looked really stylish and the bar was busy with chill out music, which was exactly... More 

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ProteaNtswaki, Guest Relations Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Sir, Thank you for the kind words that you have expressed on Trip Advisor. It really warms our hearts to receive such positive feedback from our GUESTS. Protea Hotel Fire & Ice! Melrose Arch thrives to acquire and maintain GUESTS at all times. We look forward to welcoming you back to the Hotel and the Food & Beverage TEAM... More 

Nairobi, Kenya
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 3, 2011

So...this hotel is really busy being cool but they've not a clue about service...how to provide it, what it means, and how to really excel. All wait staff are slow...they stand in a huddle while you sit and wait. Housekeeping have to be told to vacuum, dust, and put towels in the room. Front desk staff do not take direction... More 

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ProteaNtswaki, Guest Relations Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Thank you for taking the time to complete a GUEST comment form and to write down your additional comments after your recent stay at Protea Hotel Fire & Ice! Melrose Arch. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities. Please accept our sincere apologies for the... More 

Edmonton, Canada
Top Contributor
83 reviews 83 reviews
26 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed November 1, 2011

We spent a mini holiday in Joburg for 2 nights, found such a bargain deal at Fire and Ice Melrose Arch over December. Loved it there! We had the room only rate so we didn't eat at the restaurant. The decor was amazing, it looked so beautiful. The black and White really did it for me. The location of Melrose... More 

Was this review helpful? Yes
ProteaNtswaki, Guest Relations Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Helen, Thank you for your recent response on Trip Advisor. We are delighted to receive your compliments. We are thrilled to learn that you loved our decor and that the security in the precinct gave you peace of mind during your visit at the Protea Hotel Fire & Ice! Melrose Arch. It was an absolute pleasure accomodating you and... More 

Dubai, United Arab Emirates
Senior Contributor
45 reviews 45 reviews
34 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 31, 2011

I love that this hotel is in a safe area, ofcourse you need to be careful all the time, but I feel safe being there. The staff are helpful, will answer to you very politely, prices are good and food quality is ok. It takes time, a lot of time any way to get something delivered to you, no matter... More 

Was this review helpful? Yes
ProteaNtswaki, Guest Relations Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Thank you for taking the time to post a review on trip advisor after your recent stay at The Protea Hotel Fire & Ice! Melrose Arch. Thank you for your words of appreciation. We were delighted to receive your compliments and we will certainly congratulate the STAFF for their exellent service. We can confirm that your concerns have been addressed... More 

Surf City, New Jersey
Top Contributor
72 reviews 72 reviews
36 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed October 31, 2011

We stayed here about a month ago as part of a 12 day tour of South Africa. We loved the look of our room and the hotel itself. It was very modern but also very pretty to look at. While the shower set up could be a problem for some, we were not too put off by it. There was... More 

Was this review helpful? Yes
ProteaNtswaki, Guest Relations Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Thank you for taking the time to post a review on trip advisor after your recent stay at The Protea Hotel Fire & Ice! Melrose Arch. GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. We would, therefore, like to... More 

Columbia, MD
Top Contributor
129 reviews 129 reviews
119 hotel reviews
361 helpful votes 361 helpful votes
3 of 5 stars Reviewed October 31, 2011

We stayed two nights at the Protea Fire&Ice Hotel recently, as part of a Vantage Deluxe Best of Africa tour. There were several important positives - very clean, quiet rooms, good food, pleasant staff, free internet, and decent services in the neighborhood. So if those basics are important, you will like this hotel. However, the hotel seemed to be trying... More 

Was this review helpful? Yes
ProteaNtswaki, Guest Relations Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Thank you for taking the time to post a review on trip advisor after your recent stay at The Protea Hotel Fire & Ice! Melrose Arch. We are delighted to receive your compliments and we will certainly congratulate the STAFF on doing such a great job. GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the... More 

Bergen
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 31, 2011 via mobile

Quite chick and jazzy - the Fire & Ice is great value for money. Must be top 5 beds I've slept in ever, modern and active hotel, so if you're in for complete silence - drop this - even though the DJ stops at 22:30 - music is all around, nice bar, terrace and pool area - great value for... More 

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Cape Town Central, South Africa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 31, 2011

After a shaky start to my stay last week (25 - 28 October) at this hotel, a complaint to the General Manager, Anton Gillis, resulted in speedy remedial action. After checking in, I experienced problems with the air conditioning in my room, certain other maintenance issues and staff being friendly but ineffectual when the issues were first raised with them.... More 

Was this review helpful? Yes
ProteaNtswaki, Guest Relations Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Gill, GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. We would, therefore, like to thank you for taking the time to comment on trip Advisor after your stay at Protea Hotel Fire & Ice! Melrose Arch. We can... More 

Cape Town, Western Cape
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 18, 2011

This hotel is in a great location, the Gautrain Bus stops directly outside the front doors, a variety of shops and restaurants are literally a stones throw away. The staff were organised and friendly, eager to help when I had to have an earlier than usual check in. The feeling of the hotel is swish and upmarket, the restaurant and... More 

Was this review helpful? Yes
ProteaNtswaki, Guest Relations Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Thank you for sharing your experience with us on Trip Advisor during your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Please accept our sincere apologies for the inconvenience that was caused to you whilst dining at our in-house restaurant. Your experience of the... More 

London
Top Contributor
57 reviews 57 reviews
42 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed October 12, 2011

Firstly, if you must stay in Melrose Arch, this is probably the better of the two hotels available - it's newer and that means the fixtures and fittings are a little more modern. But, if you have the opportunity to stay elsewhere in Joburg, that make sure you take it! I arrived on an overnight flight and had meetings in... More 

Was this review helpful? Yes 2
ProteaNtswaki, Guest Relations Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Thank you for taking the time to comment on Trip Advisor after your recent stay at Protea Hotel Fire & Ice! Melrose Arch. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities. Please accept our sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding... More 

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Additional Information about Protea Hotel Fire & Ice! Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Fire & Ice! Melrose Arch 4*
Number of rooms: 197
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Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Hotel Style:
#22 Luxury Hotel in Johannesburg
#25 Business Hotel in Johannesburg

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