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Protea Hotel Fire & Ice! Melrose Arch

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22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
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Protea Hotel Fire & Ice! Melrose Arch
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Protea Hotel Fire & Ice! Melrose Arch
Protea Hotel Fire & Ice! Melrose Arch
Protea Hotel Fire & Ice! Melrose Arch
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504 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Protea Hotel Fire & Ice! Melrose Arch
See the most recent reviews
Reading, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 31, 2012

Rooms good, bathrooms take some getting used to as they are part of the main bedroom but are a feature. Only downside was very slow service in the bar. Ended up walking out after waiting too long and it wasn't only on one occasion. It is in a very safe area with many restaurants.

Was this review helpful? Yes 1
AnchenHaupt, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear VickyT195 We are pleased to hear that you had a good stay with us and even though the layout of the bathroom took some getting used to; the comfort and cleanliness of our rooms receive top priority. It is concerning that we could not deliver on such an elementary expectation at the bar. Our TEAM is eager to continuously... More 

Pretoria, Gauteng, South Africa
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 28, 2012

great hospitality, nice vibe beautiful suite that we stayed in milkshakes are excellent food is very tasty shops are close by meeting lovely new people nice and quiet when you are in the room nothing was a problem for the staff, they make a plan and make sure the guests are happy

Was this review helpful? Yes 1
AnchenHaupt, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Jonathan N What a great review! It pleases us to hear that we have exceeded your expectations and we cannot thank you enough for taking the time to comment on your stay with us. Our service culture is to continuously anticipate our GUEST's needs and at Protea Hotel Fire & Ice! Melrose Arch we do so on a personal... More 

Potchefstroom, South Africa
Contributor
17 reviews 17 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 17, 2012

Safe and Secure in Melrose Arch. Very Trendy Hotel with very good breakfast. Rooms are modern and spacious enough. Room service is swift and faultless. Bar/Restaurant area very lively at night yet not a pain. Stayed here several times and will continue to do so.

Was this review helpful? Yes 1
AnchenHaupt, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear JaacoS It is always wonderful to receive such a positive review of our hotel. We pride ourselves on delivering exceptional service so that our GUESTS leave with treasured memories. I will most certainly commend the TEAM on a job well done, and pass on your compliments to the chef. As the sign on my door says “Please disturb”, feel... More 

Dubai
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 16, 2012

The location of this hotel is probably its best feature. The hotel is located in the Melrose Arch area; a modern shopping complex where you can safely walk to shops and cafes, restaurants and bars in the area. The rooms are modern and well decorated. The integrated bathroom is a little on the cheap side, but is adequate and lends... More 

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AnchenHaupt, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear LisaSDubai, We love that you found the location of the Protea Hotel Fire & Ice! Melrose Arch to be convenient. The vibey, energetic and chic character of the Melrose Arch Precinct truly resonates with all that we stand for; in order to give you an unsurpassed GUEST experience. The concept behind the urban design of the open-plan shower is... More 

Cape Town Central, South Africa
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 12, 2012

A massive thank you to Ann and her team for making our Nike Conference such a massive success! Every last detail was attended to and the staff where simply phenomenal. I would use this venue again and for many reasons! Staff excellent, food excellent, facilities excellent, did i mention the milkshakes ? last but no least a wonderful setting for... More 

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AnchenHaupt, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Tara R Thank you so much for giving us, undoubtedly the most amazing review of our conference facilities! We will surely be congratulating our TEAM as it by being composed and engaging that has added to your GUEST satisfaction. We thrive on providing spectacular GUEST service and it is clear that Ann and her TEAM have done a phenomenal... More 

Oxford, England, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 8, 2012

I've stayed several times in the Protea Fire and Ice hotel in Melrose Arch in Jo'burg and each time I feel torn between liking it for its quirkiness and despairing over its, well, quirkiness. The hotel seems to want to attract two very different audiences at one time, namely the business traveller and the local night-life crowd. To be business... More 

Was this review helpful? Yes 1
AnchenHaupt, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Chris D Our unique location within the Melrose Arch precinct has a trendy atmosphere and energetic environment which is eminent throughout the hotel and its surroundings. It is always refreshing to receive feedback from our GUESTS as their stories take us on a journey through fresh eyes. Although it is a pity that there were some aspects that you... More 

Pacific Palisades, CA
Top Contributor
157 reviews 157 reviews
62 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed December 5, 2012

We were with a Tour Group, otherwise I probably would not have chosen this hotel. However, we were presently surprised. There was a bit of culture shock as we had just come from a Kruger Safari. The decor is flashy but exciting. There is a lovely subdued bar (with computers) on the ground floor and a more fast moving social... More 

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AnchenHaupt, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear kanda84 It really is amazing to receive such great feedback especially since we pride ourselves in being ‘hip’ and ‘trendy’. We often get rave reviews on our stylishly sleek ‘Old Hollywood’ glamour as it is a unique concept and often spoken about. The design concept of our rooms is to make clever use of available space which adds to... More 

Benoni, South Africa
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 2, 2012

The hotel is awesome and beautiful furnished. It is located in one of the most beautiful and interesting shopping areas in Johannesburg. The hotel is chic and modern with beautiful rooms geared to please even the most discerning traveller. The dinner was great with attentive staff at hand!

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AnchenHaupt, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear DaveSet Words cannot thank you enough for providing us with such a stunning review after your recent visit to Protea Hotel Fire & Ice! Melrose Arch. We are absolutely thrilled to be commending our TEAM for a job well done! Please be assured that we will be extending your fantastic comments to our Food & Beverage TEAM. As a... More 

Sacramento CA
Contributor
18 reviews 18 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 30, 2012

We arrived in Johannesburg after two brutal overnight flights with a long lay-over at Heathrow in between. We were so glad to get to the hotel (about noon) only to find that there was no possibility of checking in until after two. The hotel was booked by our tour company and I would have thought that since it books a... More 

Was this review helpful? Yes 1
AnchenHaupt, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear KatyDe Our property is all about the ‘energy’ and the ‘pulse’ and it is absolutely vital for us to make every effort to get it right. An efficient check in is vital as we understand that one can be tired after travelling long distances and would like to freshen up. We would love to make your next stay more... More 

1 review
1 of 5 stars Reviewed November 26, 2012

We arrived for the last night of our honeymoon and nothing that we requested was given to us. When we arrived we asked for breaking some local currency to give tips to their staff. Nobody since to have change on this hotel. When we arrive to our room I ask for two American adaptors ( i have apnea and i... More 

Was this review helpful? Yes
AnchenHaupt, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Dsnewyorker Please accept my deepest apologies to both you and your wife for what turned out to be a most disappointing stay. Please be assured that my management TEAM and I are on top of the various issues you highlighted and we will make every effort to ensure that we address these concerns appropriately. We are certainly not in... More 

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