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All 71 Johannesburg hotels

Protea Hotel Fire & Ice! Melrose Arch

4.0 of 5 Hotel   |   22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Hotel amenities
Protea Hotel Fire & Ice! Melrose Arch

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Ranked #25 of 71 hotels in Johannesburg
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
YvetteBotha Boksburg, South Africa
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347 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Boksburg, South Africa
1 review
5 of 5 stars Reviewed 3 days ago NEW

After reading all the reviews last week before we arrived at Protea Hotel Fire & Ice I was a little worried about what we were going to be greeted with. Well by the evening we were really confused as to what everyone was complaining about because from the moment we set foot out of our car, each and every staff... More

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Namur
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Great hotel in a safe (but a bit artificial) location in Joburg. Staff are doing all they can to help you, breakfast is wonderful and rooms are very nice (in a movies environment). Note that shower is in the same room as the bed. I didn't mind but some people might. Great place to stay!!!!

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Geoffrey D, Thank you for your fantastic review of our hotel; it was certainly a pleasure to read. The Melrose Arch precinct is a safe and sophisticated area catering to a genre of GUESTS; it is indeed a secure environment which is highly beneficial for the general public as well as our GUESTS. Our STAFF are forever vibrant and... More

Philadelphia, Pennsylvania
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

I hardly write bad reviews but my experience here was not good. The facilities are nice and well located in the city. The hotel is over crowed with employees who love playing around with each other but are not helpful to the few guests in the hotel. The worst thing I had was during breakfast when I had to ask... More

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear rwurbina, Thank you for your honest review and valuable feedback, it is highly appreciated! I am extremely disappointed to learn of your impression and to hear that your stay was anything but perfect. We are a hotel that strives for the best GUEST service at all times and sadly it seems as though we have missed the mark during... More

Chapel Hill, North Carolina
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I brought a group of 70 people to this hotel for a long weekend. Very clean rooms and excellent meeting room and restaurant staff. Internet was less than desirable and completely unavailable for a big chunk of our time. Helped arrange for group transportation to airport for some of group. Inconsistency of replenishing towels in guest rooms. Some rooms have... More

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Portland, Maine
Top Contributor
78 reviews 78 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is in a safe area of Johannesburg. As a couple, we were able to walk the area and feel safe. The rooms are very modern. We were on the sunrise side of the hotel, so binds as well as curtains were provided, so we could sleep until a normal wake up time-not too early. If you like hard... More

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear L H, We cannot thank you enough for the wonderful review you posted and we are truly grateful that you have taken the time to share your experience. Our modern yet classic hotel is situated in the Melrose Arch Precinct, known as a highly secure area and one of our key unique attractions. The room decor is inspired by... More

Denver, Colorado
Senior Reviewer
9 reviews 9 reviews
2 of 5 stars Reviewed 1 week ago via mobile

Great location and amenities, but the front desk is less than helpful. We have only been here two nights and we tried to order ice twice and it never came. We ordered room service only for them to show up with a milkshake and no food over an hour after we ordered it because they were out of both entrees... More

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Melissa T, Thank you for taking the time to provide us with feedback on your recent stay with us. I would like to extend my sincerest apologies for the lack of service that you had experienced. We are proud of our work deliverance and high standards but we certainly have dropped the ball on this occasion of which we... More

Northern Ireland
Top Contributor
153 reviews 153 reviews
80 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is ultra modern which may or may not be to your liking, however the staff were predominately horrible, poor service and generally didn't care. Everything like ordering drinks and getting the bill took forever and had to be asked for several times. Breakfast was also disappointing - cold bacon and sausage, hard croissants, and jams from supermarket jars. Its... More

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear speedbird1984, Thank you for taking time out to review your last stay at Protea Hotel Fire & Ice! Melrose Arch, it is highly appreciated. Please accept my sincerest apologies for not being able to meet and exceed your expectations as promised. This is certainly not the standard that we usually strive to achieve for delivering the best GUEST service... More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

This is an exceptional Hotel with superior service. The design of the rooms is amazing. There no closed cupboards with boring colours.Instead the lovely shelves are open and bright. The shower has see through features. All this makes the room look extremely large and cheerful. The swimming pool area extends naturally to the restaurant and breakfast areas. The area around... More

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Sowaran, Reading reviews such as yours really does make all of the hard work that we put into our daily operations worthwhile and for that we thank you for taking the time to write such a brilliant review of your stay with us! Hearing that you regard our hotel as an ‘exceptional hotel with superior service’ is simply humbling... More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

My flight was due to arrive much earlier than the normal check in time of 2pm. Despite warning the hotel well in advance of my arrival the hotel were not prepared, the unfriendly and unapologetic receptionist told me that the only way to guarantee a room was to have booked one the night before (therefore paying for two nights)... I... More

Was this review helpful? Yes 2
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Bob B, Thank you for reviewing your recent stay with us, it is highly appreciated. We are rather disappointed to hear of how we failed in catering to your needs and receiving you in an appropriate manner. The hotel does run on a high occupancy and therefore we are sometimes unable to guarantee any early check-ins, unless the room... More

Lagos, Nigeria
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Expected a lot from this hotel being located at Melrose arch, but was a bit disappointed n the service and the rooms. Not sure if this was a one off, we had a group meeting and clearly the arrangements were off, arrived early flights and could not check in till late afternoon. Dinner arrangements were shoddy, no space tto cater... More

Was this review helpful? Yes 1
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear ladeeh09, Thank you so much for taking time out to review your last stay with us. It brings me such great displeasure to read of how we were unable to meet your expectations, let alone exceed them as promised, especially seeing as though it was a situation that could have been avoided. I apologize for the standard of service... More

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Additional Information about Protea Hotel Fire & Ice! Melrose Arch

Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Johannesburg
#21 Luxury Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Fire & Ice! Melrose Arch 4*
Official Description (provided by the hotel):
The urban, experiential and edgy Protea Hotel Fire & Ice! Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic ‘out-of-office’ experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it’s too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 
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