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Protea Hotel Fire & Ice! Melrose Arch

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22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
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Protea Hotel Fire & Ice! Melrose Arch
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Protea Hotel Fire & Ice! Melrose Arch
Protea Hotel Fire & Ice! Melrose Arch
Protea Hotel Fire & Ice! Melrose Arch
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519 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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Cape Town Central, South Africa
2 reviews
5 of 5 stars Reviewed today NEW

I had an amazing stay at this hotel, the staff were excellent! The housekeeping saved me out of a couple of possible meeting disasters and altogether a great service offering and a 24 hour room service!

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Ontario
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

loved the black and white them...and the movie stars through out the hall ways. The Milk Shake bar was a great added touch. Very clean, modern and crisp atmosphere. Loved the décor of all the public rooms also. The buffet breakfast was good with a variety. I am more the lunch type and they had a lot of luncheon foods... More 

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Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

I was really surprised when I get into my room. I could believe the set up. One of my friend thought that it was personalised for my own use. So cozy so clean - the bed oh heaven. Staff are very friendly. And what I like about staying in this hotel is surrounded by neigbhoring malls, shops and restaurants. If... More 

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Senior Contributor
21 reviews 21 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Room was spacious with open plan walk in shower rather than a separate bathroom so if your expecting some privacy then you should opt for one of the suites which gives you a separate washroom !!! Location in Melrose Arch/Sandton gives you plenty of options for restaurants/retail however if you are looking for more you will have to venture out... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Metin A, Thank you for taking the time to write a review in your most recent stay with us. The room design allows for more space for our GUESTS to indulge in, however as mentioned, we do have three suites available for those GUESTS who would like more privacy. We are privileged to be located in Melrose Arch as... More 

West Kelowna, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We were there this spring, our spring their fall, to go on our safari in Botswana and do a little bit of touring in South Africa...not enough for sure. We arrived at the hotel way too early and were sent up for their milk shakes and yes they are DELICIOUS, everyone has to try them!!! After waiting about an hour... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear chicklets65, Thank you for your time and effort with regards to your review. Please accept my sincere apology for all the inconveniences caused to you and your daughter during your stay with us. The above matters should not have happened and we will personally conduct an investigation in the relevant departments to establish what happened and find way to... More 

Porto, Portugal
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

This Boutique Hotel is located in the nice Melrose Arch neighborhood, trendy decoration, nice and spacious rooms/living rooms. The staff are very friendly and very kind. Nice swimming-pool. The buffet breakfast is very good and varied. I advise you to try the chocolate milshakes in the hotel bar, are delicious. I recommend this hotel.

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Epifânio D, We would like to thank you for your review. I am happy your stay was enjoyable and comfortable. We appreciate your valued comments about our modern hotel; the décor is inspired by the old Hollywood glamour making all feel glamorous when they enter through our doors. Our breakfast is prepared by greatly skilled chefs inspired to give... More 

Lagos
2 reviews
3 of 5 stars Reviewed 1 week ago

This was my first time staying at this hotel and it met my expectations. Its a decent hotel, the hotel staff are very helpful and pleasant (good job guys). However, the shower in my room was a serious let down, it wasn't powerful enough and while the internet was free, the whole process of getting vouchers was very tedious after... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear chukky79, Thank you for your review. We value all the time our GUESTS take to inform us about their Fire and Ice! experience. Firstly, my apologies regarding the issues you had during your stay. As for the Wi-Fi concerns raised, our network supplier is in the process of various available upgrades to the current system which will hopefully facilitate... More 

Whistler, Canada
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

5th time staying at this property so my review is long overdue. Melrose Arch is awesome, right next to one of my favourite restaurants Moyo. Anyway, the hotel itself is very clean and we'll put together. It is like a picture from a fashion magazine. Warm and friendly staff, awesome rooms, great service. This is a great place to stay... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Joel C, Thank you for your review. I trust you travelled safely back to Canada. We are happy you took the time to take a walk around Melrose Arch and discover its awesomeness, including the restaurants. We look forward to welcoming you once again. Kind Regards, Gabrielle Abrahams General Manager Protea Hotel Fire & Ice! Melrose Arch More 

Newcastle upon Tyne, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Don't stay here on business..... You'll be struggling to sleep instead you'll have vibrating club music pounding through your eyes. It's like a brothel! Don't bother trying to complain either ......they really don't care!

Was this review helpful? Yes 1
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Mitchy2014, Thank you for taking the time to express your concerns during your recent stay with us. We would like to extend our most sincere apologies for the inconvenience caused regarding the noise, it is rather unfortunate that the noise infiltrated to such an extent in your room. The music that is played over the weekend is in aid... More 

Sandton
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Fire & Ice Melrose Arch is personally one of my favorite business hotels in Jozi. Situated in Melrose Arch it's central enough to reach Parkhurst, Sandton and surrounded areas within minutes. From the friendly reception to quick room service and attention to detail, I recommend this to any business traveller.

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear LorindaVoges, Thank you for sharing your lovely experience with us. It’s always a pleasure hosting you at the hotel. I’m happy you enjoyed your experience and are always satisfied with the various departments at the hotel. I trust your business trip was productive. Thank you for your kind words. See you soon. Kind Regards, Gabrielle Abrahams General Manager Protea... More 

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