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All 72 Johannesburg hotels

Protea Hotel Fire & Ice! Melrose Arch

4.0 of 5 Hotel   |   22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
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Ranked #27 of 72 hotels in Johannesburg
A recent review
4 of 5 stars reviewed 4 days ago
CapeTownGordon Cape Town
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394 people have reviewed this hotel

Traveler rating
    119
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Cape Town
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have stayed here a few times, and always found it to be a perfect base for business. Easy freeway access, enough restaurants in walking distance, no problems with parking. Can be a bit noisy if there are groups, particularly if they're leaving early. I can't understand why they have a need to change the linen every day, which seems... More

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Birmingham, United Kingdom
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Modern hotel in an exclusive part of town, throughout the hotel the decor was silver lots of mirrors and plush chairs a real task quirky one in reception.All the staff were friendly and helpful although in line with other hotels there could be more informational leaflets on what tho do in the city, however the staff did recommend a superb... More

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Lagos, Nigeria
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 4 days ago NEW

Protea fire and ice hotel is a great place to stay. The rooms are big and comfortable. The bed is awesome, so comfortable you will not want to get up. Customer service is excellent. The food awesome I would definitely stay there again and would recommend it to people

Was this review helpful? Yes
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Great retail and dining neighborhood. Lovely pool and friendly service. Hopping bar, not our thing but clearly popular on Saturday night. Would stay again, certainly. Staff knowledgable and courteous. This hotel chain overall is very good for tourists. We also stayed in their Cape Town hotel. Still unclear as to why an exclamation mark in the J-burg location of this... More

Was this review helpful? Yes 1
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear CarolAnnBemis, Thank you for taking the time to write a review about your recent stay with us. The Melrose Arch Precinct boasts an exceptional array of retail stores for our GUESTS enjoyment, in addition it is a safe environment of which all GUESTS can shop and walk around in leisure and feel secure. Our hotel is uniquely designed with... More

Sarasota, Florida
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed two nights here on my stop in Johannesburg. Great hotel, atmosphere, and restaurant. Both nights, my husband and I ate breakfast and dinner at the restaurant on the second floor. Great burgers and amazing milkshakes! Hotel rooms and clean and decorated well. Hotel arranged for a car service for my husband and I when we had a slight... More

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear morganacub, Thank you so much for your feedback on your recent stay with us. We are so glad that you loved our hotel; we aim to create a fantastic atmosphere for our GUESTS albeit for business or leisure, our restaurant can be seen as a wonderful place to wind down and catch up with friends or just for a... More

Top Contributor
121 reviews 121 reviews
34 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Traveling from the USA with a family of 19 including 8 children from age 9 to 16, we needed a one night stop before catching a plane the next day to Cape Town. The hotel perfectly assigned rooms to our group. The ambience of the hotel is very attractive and the breakfast was delightful. We were able to walk to... More

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Conmassey, Thank you for the wonderful review; it is certainly a pleasure to read that ‘we got it right’. We are pleased that you had chosen the Protea Hotel Fire and Ice! as your preferred accommodation for a stopover before heading to the beautiful city of Cape Town, our hotel did well in accommodating your family of 19 and... More

Dubai, Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Sink in room was blocked and they couldn't fix it. The Breakfast feels like lunch which is a good thing but lacks a lot of veggies. Service is average however the servers are very friendly. The hotel rooms are very nice and nostalgic and makes you very comfortable. Very good location with many shops around.

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Jorj H, Thank you for providing us with feedback on your recent stay with us. The hotel décor is inspired by the old Hollywood glam, making once feel nostalgic and relaxed. The Melrose Arch Precinct is ideally located and has a fabulous selection of stores and restaurants for our GUESTS benefit. I do however apologize for the shortcomings in... More

Johannesburg, South Africa
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I have a date night away from the kids every couple of months and either stay at the Sunsquare hotel at Monte casino or at the Protea Hotel Fire and Ice Melrose Arch. This last Saturday we stayed at the Protea Hotel Fire and Ice Melrose Arch and it was great, we always really enjoy it. The... More

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear MichaelIRB6160MJ, Thank you for taking the time to review us in such an amazing manner after your recent stay with us. It honestly is quite an honor to know that you selected our hotel to play a small role in making your well-deserved date night, a great one. One of the principles that we live by, is to give... More

Chicago, Illinois
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here one night after we flew in from Chicago. The lobby and rooms are mostly black and white with photos of Hollywood starlets scattered about. The room was clean and comfortable although the trend of having the shower in the main room and not in the same room as the toilet is not for me. There was a... More

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear BeenTo7Continents, Thank you so much for your wonderful review; it was certainly a pleasure to read. Our décor is inspired by the ‘old Hollywood glamour’ hence the lavish black and white star themed finish. We have an exceptional TEAM that ensures that our rooms are always clean and crisp for every GUESTS arrival. The design of the room is... More

Johannesburg, South Africa
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Got here to the bar/restaurant as a walk in and while the decor, tiramasu, coffee and milkshakes were excellent the loud music, however, was offensive to the senses. Would've stayed longer but couldn't handle how bad the DJ was. Sadly disappointing

Was this review helpful? Yes 1
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Charlie_hodge, Thank you for taking the time to write a review about our hotel. Our product is all about the ‘energy’ and the ‘pulse’ but we sincerely apologize for the slight inconveniences of the loud music in the restaurant. We aim to create an infectious vibe for our GUESTS but we will also monitor the music levels in the... More

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Additional Information about Protea Hotel Fire & Ice! Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Fire & Ice! Melrose Arch 4*
Reservation Options:
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Also Known As:
Protea Hotel Fire And Ice! Melrose Arch

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#23 Luxury Hotel in Johannesburg #23 Business Hotel in Johannesburg
Hotel Class
Official Description (provided by the hotel)
The urban, experiential and edgy Protea Hotel Fire & Ice! Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic ‘out-of-office’ experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it’s too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 
Number of rooms
197

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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