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Protea Hotel Fire & Ice! Melrose Arch

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22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
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Protea Hotel Fire & Ice! Melrose Arch
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523 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
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  • English first
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  • German first
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English first
  • All months
    (523)
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    (140)
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    (90)
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    (164)
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Contributor
13 reviews 13 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Attending conference; staff were superb at all levels - catering, AV tech people, restaurant, reception, rooms and management. Very handy location; comfortable, well appointed rooms; good selection and quality food. Lots to recommend it for either business or leisure/personal visits to Jo'burg.

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Kings Langley, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

While initially disappointed that, despite apparently being part of the Marriott rewards programme the hotel does not offer any of the programme benefits, I was soon won over by the great design and attentive staff of the Fire and Ice. It really is a wonderful place that I would recommend without hesitation. But it is time to get the Marriott... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear jokamo69, Thank you for taking the time to write a review about your recent stay at our hotel. I do apologize for the inconvenience caused regarding the Marriott Rewards Programme, the merge with Protea Hotels and Marriott is fairly new therefore our properties do not extend the full board of benefits as yet as we are still progressing through... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have stayed there for 2 months, and I loved every moment I stayed in Hotel. Very friendly staff, nice cozy hotel, very clean, and good food. I will definitely go back next time I do business in Jo'burg. Thanks Miriam/Nonny

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Haysam M, Thank you for taking the time to share your experience with us. We are beyond pleased that you had a fabulous long stay at our hotel; your compliments are highly valued. We appreciate your commendations about our STAFF members; I will definitely commend Nonny & Miriam for a job well done. We look forward to your next... More 

Philadelphia, Pennsylvania
Top Contributor
54 reviews 54 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel has it all: a great location; outstanding food; amazing decor & good service. I was celebrating my wedding anniversary during my stay; and the hotel manager arranged heart shaped flower petals on the bed along with a bottle of wine and floating candles. We were blown away when we walked into the room. Customer service is OUTSTANDING. The... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Barb115, Thank you so much for the wonderful review; it was indeed a pleasure to read. We appreciate your lovely comments about our hotel. A special occasion always deserves a special touch; I am thrilled that you enjoyed your wedding anniversary at our hotel. Thank you for the commendations of our STAFF, our TEAM definitely does their best to... More 

Cape Town Central, South Africa
2 reviews
5 of 5 stars Reviewed 1 week ago

I had an amazing stay at this hotel, the staff were excellent! The housekeeping saved me out of a couple of possible meeting disasters and altogether a great service offering and a 24 hour room service!

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Chris_Vuba, Thank you for your review. We really enjoy reading our GUESTS comments and experiences at the HOTEL. I am pleased you enjoyed your stay with us and that our housekeeping STAFF were able to make your stay even better. Kind Regards, Gabrielle Abrahams General Manager Protea Hotel Fire & Ice! Melrose Arch More 

Ontario
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

loved the black and white them...and the movie stars through out the hall ways. The Milk Shake bar was a great added touch. Very clean, modern and crisp atmosphere. Loved the décor of all the public rooms also. The buffet breakfast was good with a variety. I am more the lunch type and they had a lot of luncheon foods... More 

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Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

I was really surprised when I get into my room. I could believe the set up. One of my friend thought that it was personalised for my own use. So cozy so clean - the bed oh heaven. Staff are very friendly. And what I like about staying in this hotel is surrounded by neigbhoring malls, shops and restaurants. If... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear SweetH_april_2015, Thank you for your review and kind words. We are glad you found your stay to be beautiful and had the time to take a walk around the precinct. We look forward to hosting you in the future. Once again, thank you for the recommendations. Kind Regards, Gabrielle Abrahams General Manager Protea Hotel Fire & Ice! Melrose Arch More 

Senior Contributor
21 reviews 21 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room was spacious with open plan walk in shower rather than a separate bathroom so if your expecting some privacy then you should opt for one of the suites which gives you a separate washroom !!! Location in Melrose Arch/Sandton gives you plenty of options for restaurants/retail however if you are looking for more you will have to venture out... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Metin A, Thank you for taking the time to write a review in your most recent stay with us. The room design allows for more space for our GUESTS to indulge in, however as mentioned, we do have three suites available for those GUESTS who would like more privacy. We are privileged to be located in Melrose Arch as... More 

West Kelowna, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were there this spring, our spring their fall, to go on our safari in Botswana and do a little bit of touring in South Africa...not enough for sure. We arrived at the hotel way too early and were sent up for their milk shakes and yes they are DELICIOUS, everyone has to try them!!! After waiting about an hour... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear chicklets65, Thank you for your time and effort with regards to your review. Please accept my sincere apology for all the inconveniences caused to you and your daughter during your stay with us. The above matters should not have happened and we will personally conduct an investigation in the relevant departments to establish what happened and find way to... More 

Porto, Portugal
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Boutique Hotel is located in the nice Melrose Arch neighborhood, trendy decoration, nice and spacious rooms/living rooms. The staff are very friendly and very kind. Nice swimming-pool. The buffet breakfast is very good and varied. I advise you to try the chocolate milshakes in the hotel bar, are delicious. I recommend this hotel.

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Epifânio D, We would like to thank you for your review. I am happy your stay was enjoyable and comfortable. We appreciate your valued comments about our modern hotel; the décor is inspired by the old Hollywood glamour making all feel glamorous when they enter through our doors. Our breakfast is prepared by greatly skilled chefs inspired to give... More 

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