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Protea Hotel Fire & Ice! Melrose Arch

4.0 of 5 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
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Protea Hotel Fire & Ice! Melrose Arch
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Protea Hotel Fire & Ice! Melrose Arch
Protea Hotel Fire & Ice! Melrose Arch
Protea Hotel Fire & Ice! Melrose Arch
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461 reviews from our community

Traveler rating
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    65
    33
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36
104
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York, New York, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed here for a few days when traveling to South Africa with girlfriends because we wanted somewhere we knew would be safe. The area is safe, it's basically a giant shopping mall. If you actually want to see any of the city it will cost you as the hotel arranged taxis are quite pricey. Book your tours on your... More 

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Darwin, Australia
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

A friend and I had a late lunch at this restaurant and were appalled at the service. The waitress (Joyce) took my drink order and only after 15 minutes when I enquired did it arrive. She then took forever to come back to take our food order. She did not explain ahead of time that some items on the menu... More 

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Johannesburg, South Africa
Top Contributor
74 reviews 74 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I had the priviledge of hosting my birthday in Oct at the Fire and Ice Restuarant. As the menu is quite expensiove but the food is simply divine, I decided to have a sliders and milkshake afternoon for my girlfirends and their daughters....(mothers and daughters). From my first contact with the Manager to the time I paid the bill I... More 

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Overland Park, Kansas
1 review
5 of 5 stars Reviewed 1 week ago

Great staff, comfortable room and great location Breakfast was Outstanding. If you need anything just ask and you get it. Would not hesitate to stay here again. Only disappointment was we were here for four nights and one day we never received a room make up. The next day the room was made up but they forgot to replace the... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear steve12102014, Thank you for the excellent review. We appreciate your fabulous comments about our STAFF and hotel, it indeed showcases that we are definitely doing something right. Our ever ready STAFF is always willing to assist where needed, never hesitate to ask for anything as we will do our best to accommodate your requests. I do apologize for the... More 

Florida
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Let me start off with the good. The hotel is in a great location with plenty of shopping and dining literally just around the corner. The property was clean and well maintained and the Front Desk staff were pleasant and helpful. The restaurant was good too. Extensive menu to the point I was spoilt for choice and I thought the... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This hotel is fantastic. All the staff are friendly, helpful and loads of fun. The rooms are a pretty good size and super clean. We were worried when we arrived in our room as it backed onto the bar area – but once inside, we couldn’t hear anything outside. The only thing which was a bit awkward was that there... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Jessica B, We are pleased to read that we are ‘one of the best hotels ever’. The hotel enlivens the senses and creates a unique atmosphere of luxury, which is beneficial to the crowds that we host. Our STAFF encompass the best energy therefore they will always have something positive and fun to add to your experience. The rooms... More 

Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here during a business for a workshop my organization hosted. The staff helping us out throughout the conference was incredibly helpful, some of the best service I've received anywhere (thanks Bruce and Siya!). The accommodations were modern and the rooms were nice although the Hollywood glamour theme was a bit over the top for me, especially for a... More 

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Contributor
13 reviews 13 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My stay at this hotel was disappointing as I was expecting four star luxury and dining. Firstly the good: the hotel reception staff were exceptional, accommodating and efficient. The hotel's location couldn't be better. The overall contemporary decor of the hotel is exquisite. But that's it for the good. The bad, was the tiny rooms, with the all-in-one bedroom-bathroom design... More 

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Lisbon, Portugal
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is in Melrose Arch an good area to have dinner and a drink in the North part of the city. The hotel is quite good, with a swimming pool and the staff is always ready to help In the last day we had the fight at 23 hours and they let us do a late check that was... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear CarlaLisbon_Port… We appreciate the excellent review, thank you for sharing it with us. The upmarket area that we are situated in is a perfect place to enjoy a casual meal or a wine and dine kind of evening. Our hotel is a fun quirky yet stylish hotel that welcomes a super uber crowd to lavish in its hospitality and... More 

Sydney, Australia
Top Contributor
58 reviews 58 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our recent stay at fire & ice. It was old boutique Hollywood theme. A shower in the room with a separate toilet. The staff were helpful and we got our laundry done through the hotel. The hotel is in Melrose Arch about a two min walk to restaurants in the square. In the hotel is a restaurant, bar... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear TSaada8, Thank you for the delightful review. It is great to hear that you enjoyed your stay at the hotel. The theme of the hotel is indeed inspired by the old Hollywood era; a splash of glamour is always needed. The room is uniquely styled showcasing the shower as an included entity in the room, something worth experiencing. Our... More 

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Additional Information about Protea Hotel Fire & Ice! Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel Fire & Ice! Melrose Arch 4*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Cheap Tickets, Agoda, HotelTravel.com, Priceline, Despegar.com, Marriott, EasyToBook, Booking.com, TripOnline SA, Tingo and South African Hotels so you can book your Protea Hotel Fire & Ice! Melrose Arch reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Hotel Style:
#21 Luxury Hotel in Johannesburg
#24 Business Hotel in Johannesburg

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