We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Protea Hotel Fire & Ice! Melrose Arch

4.0 of 5 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Hotel website
Hotel deals
Hotel packages
Special Offer
Book Early and Save 20%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Protea Hotel Fire & Ice! Melrose Arch
Professional photos View all
Browse nearby
Protea Hotel Fire & Ice! Melrose Arch
Protea Hotel Fire & Ice! Melrose Arch
Protea Hotel Fire & Ice! Melrose Arch
Write a Review

446 reviews from our community

Traveler rating
    131
    200
    62
    31
    22
See reviews for
35
98
28
181
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (446)
  • Mar-May only
    (103)
  • Jun-Aug only
    (90)
  • Sep-Nov only
    (162)
  • Dec-Feb only
    (91)
All months
Camp Hill, Pennsylvania
Contributor
15 reviews 15 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Extremely nice hotel in an upscale (expensive) neighborhood. Short walk to several excellent restaurants. Hotel had an fantastic breakfast buffet. Staff was friendly & efficient. Free computers in the lobby for limited wifi access with a code that you get at reception.

Was this review helpful? Yes
Ballito, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

I love this hotel. A mix of hip and happening, with an personal experience that is exceptional in the the way that the front desk staff makes the check in experience personal and pleasant. The rooms are big, and well appointed, the bed is big and comfortable and the room is always clean. I love the room service menu options,... More

Was this review helpful? Yes
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

Just would like to point out that I'was in this hotel from 15/11 to 19/11 on a business trip and unfortunatelly on 18/11 I realized that some money went away from my closed backpack that I left in my room. I've informed the management of the hotel and they said that I need to wait the investigations..... I'm returning my... More

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Rodrigo G, Thank you for taking the time this morning to meet with me personally, I regret that your stay was inconvenienced. Once again I would like to assure you that the hotel treats any such allegation in a very serious light which can only be concluded once a thorough internal investigation takes place. As and when information becomes... More

London, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Pitched as Jo'burg's edgy alternative hotel the Fire and Ice! at Melrose Arch ticks all those boxes and more - both as a business and leisure place to stay. It's a regular destination for me and the exqusite team, led by the most switched on GM you'll find, make those business trips an absolute pleasure. The milkshake bar also helps...... More

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear CGCOne, Thank you so much for your truly fabulous comments and I am thrilled to hear that you always enjoy staying at the Protea Hotel Fire & Ice! Melrose Arch. The location, design and features of the hotel offer every traveller whether on business or leisure the perfect combination of a comfortable, efficient, yet fun and quirky stay. It... More

Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

Apart from the original and modern decoration of the room, there is nothing amazing about this hotel. Customer service is awful, there was no internet in the room and I was asked by a lady to come down to fix it at night... No need to ask for a map, they don't have and they clearly don't want to help... More

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear CleMoons, Thank you for taking the time to provide us with feedback on your most recent stay with us. Reading your review has definitely saddened me and your opinion of us is something that we are not proud of. I would like to apologize most sincerely for the bad service received and for creating such a poor impression. It... More

Randburg, South Africa
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I have been for drinks in this hotel lounge a few times now with colleagues who were staying there, and the service has been lethargic. Last night we had to get up three times to call a waiter for service, and twice they left to get “menus” and did not come back. My colleagues told me that this was the... More

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Wilhelm13, Thank you so much for taking time out to shed light on your recent visit with us. I am rather appalled to hear of the service that you received at our restaurant, I assure you that this is not how our establishment operates and with this new found information, I will most definitely deal with the parties concerned... More

Ortley Beach, New Jersey
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

It is a clean well run hotel with very modern rooms which are very comfortable. The shower is a standalone shower in the bedroom areas which is ok for real friendly people. Some people may not like that feature however it does have a curtain that can be pulled across the room. There are some fine restaurants in the area... More

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Ray A, Thank you for the lovely review. Our hotel is well maintained by a great TEAM who are highly dedicated to keeping our valued GUESTS happy. The design of the room is unique and creates the opportunity for talk activity and the illusion of more space in the room, however we are aware that the styling may not... More

Mauritius
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I will recommend this hotel for your stay in Joburg. I did 3 nights there, and the stay was good. Well trained staff, excellent location, amenities as expected, great breakfast and affordable, there is a lot of good to say about it, particularly its design, which make it awesome for younger people. Expect it's terrace/bar/lobby to get crowded in the... More

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Zuhayr_Explorer, We appreciate you taking the time to give us feedback on your last stay with us. It pleases us to hear that we were able to give such a good experience. It is one of our principles to provide all our GUESTS with ‘The best GUEST service’ and I am glad to hear that we were able to... More

Liverpool, United Kingdom
Top Contributor
57 reviews 57 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed here half a dozen times both on business and with my wife and family. I have found the hotel to be clean, tidy, safe and secure, quirky and excellent value for money. The hotel uses crazy carpets, wall paper and furniture to create a glitzy mix between reality and hollywood. The rooms are good, beds really comfortable and... More

Was this review helpful? Yes
East London, South Africa
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Thoroughly enjoyed our stay at this very well run hotel. Well trained staff, friendly and accommodating - were given a room in the top floor as I am a light sleeper and their is loud Music being played in the lounge are of this hotel on Saturday evenings. This hotel seems to cater for a lot of overseas travelers on... More

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear 1moretimetraveller, Thank you for taking the time to provide us with feedback on your most recent stay with us. Your review is indeed a pleasure to read. We appreciate your lovely comments about our STAFF as we definitely take pride in our service delivery. The music that is played is in aid of creating an uber vibe at the... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Protea Hotel Fire & Ice! Melrose Arch? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Protea Hotel Fire & Ice! Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Fire & Ice! Melrose Arch 4*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Orbitz, Priceline, Hotels.com, Cheap Tickets, HotelTravel.com, Agoda, Despegar.com, Marriott, EasyToBook, Odigeo, TripOnline SA, Otel and Tingo so you can book your Protea Hotel Fire & Ice! Melrose Arch reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Protea Hotel Fire And Ice! Melrose Arch

145 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (126)
Viewed
Dining (8)
Viewed
Room/suite (33)
Viewed
Hotel & grounds (15)
Viewed
Family/play areas (1)
Viewed
View from room (3)
Viewed
Bathroom (9)
Viewed
Pool/beach area (4)
Viewed
Other (53)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Room/suite (6)
Viewed
Dining (5)
Viewed
Hotel & grounds (5)
Viewed
Family/play areas (1)
Viewed
Pool/beach area (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay