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Protea Hotel Fire & Ice! Melrose Arch

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22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
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Protea Hotel Fire & Ice! Melrose Arch
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Protea Hotel Fire & Ice! Melrose Arch
Protea Hotel Fire & Ice! Melrose Arch
Protea Hotel Fire & Ice! Melrose Arch
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500 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nairobi, Kenya
2 reviews
1 of 5 stars Reviewed 1 week ago NEW

WIFI connectivity issues. When connected it's like dial up speeds from 1990. Drops constantly. Poor service, unresponsive staff, very small rooms, driver very late for airport transfer. No in-house IT person and the help desk didn't respond for hours. If you're on business you won't be able to work. Dreadful.

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South Africa
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We had stayed at Sandton hotels many times previously, but Fire and Ice Melrose Arch was a first. Lovely concept..a hotel within a gated shopping precinct (especially for security reasons). The hotel in itself is fairly trendy, boasting an old Hollywood glamour theme. Deco is predominantly black and white, and overall lighting in foyer and elevator is dim and somber... More 

Was this review helpful? Yes 1
Nairobi, Kenya
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I had a lovely three nights at Protea Melrose Arch. I experienced great customer service, and the food was lovely. The room amenities are a bit basic and the tv channels a bit boring due to minimal selection for someone who's not South African, but other than that it is really trendy.

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear MamaPeanut, Thank you for providing us with feedback on your most recent stay with us. I am thrilled that you had a wonderful time at our hotel; we aim to always ensure that our GUESTS experience the finest personal service and exceptional food and drink. We apologize for the selected display of TV channels; it will be an avenue... More 

Contributor
18 reviews 18 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was decent, however, I am glad that we stayed here first before going to their sister property AFRICAN PRIDE. The rooms are rather small, but the rate was decent enough for us to "suck it up". For whatever reason, there seems to be towel issues. We could not get enough towels to use for face and body. I... More 

Was this review helpful? Yes 1
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Wel4life, We would like to take this opportunity to thank you informing us of your stay. Firstly, please accept our sincere apology regarding the towel matter. There was a delay from our supplier on the particular day, leading to a lot of our GUESTS being inconvenienced. This is by no means an excuse as the situation should never have... More 

Johannesburg, South Africa
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago

It's got some trendy decor but that's where the cool factor begins and ends. They couldn't pick up my voucher when I checked in (thank heavens I had a copy with me otherwise I would have been without accommodation). Then there's no bath and tried to order room service but that never came (after I held the line and spoke... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Marina_JNB Thank you for taking the time to write a review about your recent experience at the hotel. We are not pleased to hear of the events that occurred during your stay. A full investigation with all relevant departments will be conducted. The incident with room service is unacceptable and should not have happened. The bathroom design in the... More 

Dubai
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

in short, this hotel doesn't cater for business travellers, or let me put it this way, it doesn't cater for any type of traveler.. they kind of suppose that their guest should bring with him everything he might need in the room, without them providing the basics. No slippers, No earbuds, No shaving Kit, No ironing machine, No ironing board,... More 

Was this review helpful? Yes 1
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Moris A, Thank you for taking the time to share your experience with us. We would like to extend our most sincere apologies for dropping the ball and failing to meet your expectations as promised. There are standards that are put in place for different graded hotels, we are a four star property where certain items are not placed... More 

Vancouver, Canada
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a very clean, modern, trendy hotel in a rejuvenated area of Joburg, filled with excellent restaurants. Our room was an open concept design with the shower and sink in the room which could be closed off with a curtain. the toilet had it's own room within the main room. Interesting design, but not the first time we had... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear diwaldo21, Thank you for staying with us and we hope you had a safe journey back home. At Fire and Ice we aim to provide our GUESTS with an urban environment - one that is relaxing and relevant to the current time. Being situated in the Melrose Arch Precinct, a little village affords our GUESTS security, more restaurant opportunities... More 

Contributor
19 reviews 19 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The standard of this chain is really one you can always trust. Situated within the Melrose Arch precinct, this is an amazing venue whether on business or just a quick breakaway. Rooms are very comfortable and spacious, however if you want to share with a work colleague, be aware that the modern set up has its shower in the open... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Andrissa F, Thank you for taking the time to write a review about your recent experience with us. We are appreciative of your kind words towards our loyal chain of hotels; your feedback is highly commended. Our location, design and features of the hotel offer every traveller whether on business or leisure the perfect combination of a comfortable, efficient,... More 

Boksburg, South Africa
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

What a totally disappointing experience. I read a review on Joburg.co.za that this was the place to go to for an amazing breakfast. It was my birthday and went there for breakfast with some friends. Firstly we could not get a decent table for our party. When we got to the buffet there was not much food and a que... More 

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Rhona A, Thank you for taking the time to provide us with feedback on your most recent experience with us. I would like to extend my most sincere apologies for the inconvenience caused for a disappointing breakfast experience. Our breakfast buffet is prepared by highly skilled chefs therefore it always bustling during breakfast time, the time that you had... More 

Seville, Spain
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Oh my god! What a amazing job they made creating that hotel! Black and white walls, Hollywood stars on each door, fresh flowers and lovely people working all day and all night! I have a wish that all hotels have that concept of making business. Breakfast or milkshake whatever you order will be simply the best.

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Paulina S, Thank you for taking the time to write a review about your recent experience at the hotel. We appreciate your amazing words in light of our hotel, we aim for all our GUESTS to be met by a black and white theme with splashes of red and pictures of Marilyn Monroe and Audrey Hepburn on the walls... More 

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