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Protea Hotel Fire & Ice! Melrose Arch

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22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
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Protea Hotel Fire & Ice! Melrose Arch
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Protea Hotel Fire & Ice! Melrose Arch
Protea Hotel Fire & Ice! Melrose Arch
Protea Hotel Fire & Ice! Melrose Arch
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503 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dubai, United Arab Emirates
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here as a couple early April. Selected it due to excellent rates found on website. On check-in discovered this also included breakfast so a great deal. Paid extra for secure underground parking. Good location in Melrose Arch, walking distance to variety of restaurants, bars, shops, music venues. Fairly pricey hotel bar. Room was nicely decorated as in the hotel... More 

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Western Cape, South Africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

Good hotel for a stop over and short stay. Also close to the airport thus convenient. The room was small but comfortable. Only complaint will be the room service which was really slow. On the 3rd call we received the bottle opener.

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Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

After a week in Dubai we used this hotel as a weekend stopover. We loved the decor, vibe and the staff. As this was over a weekend the bar/dining room was very busy. Even though we stayed on the same floor, 1st, our only trouble was in the middle of the nights, 2-3am with drunk guests in the passage, those... More 

Was this review helpful? Yes 1
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear SAWENDYJOHN, Thank you for taking the time to share your experience with us. We appreciate you choosing Fire and Ice! as your preferred weekend stopover. The hotel is unique in its décor as it is inspired from the old Hollywood glamour and has a great vibe to accompany it. We would like to apologize for the inconvenience caused in... More 

Nairobi, Kenya
2 reviews
1 of 5 stars Reviewed 2 weeks ago

WIFI connectivity issues. When connected it's like dial up speeds from 1990. Drops constantly. Poor service, unresponsive staff, very small rooms, driver very late for airport transfer. No in-house IT person and the help desk didn't respond for hours. If you're on business you won't be able to work. Dreadful.

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear AfricaBusiness2015, Thank you for taking the time to write a review about your recent experience with us. First and foremost, please accept our most sincere apologies for the inconvenience caused to you during your stay in regards to the Wi Fi connection. In today’s world a fast and reliable internet connection is of utmost importance, and so we will... More 

South Africa
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had stayed at Sandton hotels many times previously, but Fire and Ice Melrose Arch was a first. Lovely concept..a hotel within a gated shopping precinct (especially for security reasons). The hotel in itself is fairly trendy, boasting an old Hollywood glamour theme. Deco is predominantly black and white, and overall lighting in foyer and elevator is dim and somber... More 

Was this review helpful? Yes 1
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear 2Faye, Thank you for getting back to us regarding your stay at the Protea Hotel Fire and Ice! Melrose Arch. The hotel is unique in its décor as it is inspired from the old Hollywood glamour and has a great vibe to accompany it. We are pleased you thoroughly enjoyed your stay. Even though there were some minor issues,... More 

Nairobi, Kenya
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had a lovely three nights at Protea Melrose Arch. I experienced great customer service, and the food was lovely. The room amenities are a bit basic and the tv channels a bit boring due to minimal selection for someone who's not South African, but other than that it is really trendy.

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear MamaPeanut, Thank you for providing us with feedback on your most recent stay with us. I am thrilled that you had a wonderful time at our hotel; we aim to always ensure that our GUESTS experience the finest personal service and exceptional food and drink. We apologize for the selected display of TV channels; it will be an avenue... More 

Contributor
18 reviews 18 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel was decent, however, I am glad that we stayed here first before going to their sister property AFRICAN PRIDE. The rooms are rather small, but the rate was decent enough for us to "suck it up". For whatever reason, there seems to be towel issues. We could not get enough towels to use for face and body. I... More 

Was this review helpful? Yes 1
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Wel4life, We would like to take this opportunity to thank you informing us of your stay. Firstly, please accept our sincere apology regarding the towel matter. There was a delay from our supplier on the particular day, leading to a lot of our GUESTS being inconvenienced. This is by no means an excuse as the situation should never have... More 

Johannesburg, South Africa
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 4 weeks ago

It's got some trendy decor but that's where the cool factor begins and ends. They couldn't pick up my voucher when I checked in (thank heavens I had a copy with me otherwise I would have been without accommodation). Then there's no bath and tried to order room service but that never came (after I held the line and spoke... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Marina_JNB Thank you for taking the time to write a review about your recent experience at the hotel. We are not pleased to hear of the events that occurred during your stay. A full investigation with all relevant departments will be conducted. The incident with room service is unacceptable and should not have happened. The bathroom design in the... More 

Dubai
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 5 weeks ago

in short, this hotel doesn't cater for business travellers, or let me put it this way, it doesn't cater for any type of traveler.. they kind of suppose that their guest should bring with him everything he might need in the room, without them providing the basics. No slippers, No earbuds, No shaving Kit, No ironing machine, No ironing board,... More 

Was this review helpful? Yes 1
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Moris A, Thank you for taking the time to share your experience with us. We would like to extend our most sincere apologies for dropping the ball and failing to meet your expectations as promised. There are standards that are put in place for different graded hotels, we are a four star property where certain items are not placed... More 

Vancouver, Canada
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 23, 2015

This is a very clean, modern, trendy hotel in a rejuvenated area of Joburg, filled with excellent restaurants. Our room was an open concept design with the shower and sink in the room which could be closed off with a curtain. the toilet had it's own room within the main room. Interesting design, but not the first time we had... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear diwaldo21, Thank you for staying with us and we hope you had a safe journey back home. At Fire and Ice we aim to provide our GUESTS with an urban environment - one that is relaxing and relevant to the current time. Being situated in the Melrose Arch Precinct, a little village affords our GUESTS security, more restaurant opportunities... More 

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