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Protea Hotel Fire & Ice! Melrose Arch

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22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
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1 room 1 guest
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Protea Hotel Fire & Ice! Melrose Arch
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565 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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Nairobi, Kenya
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the protea fire and ice for a week with my spouse. Was on a business trip cum holiday. Lovely hotel and rooms but I wish they would vary the breakfast menu. Got tired of the same food over and over again for the whole stay period. Overall quite good

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Nairobi, Kenya
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is near the airport and city centre. It's also located in a shopping area which makes it that much more convenient. The design is urban and modern, giving it an exciting upbeat feel, much like the vibe in Johannesburg. The breakfast spread is wide and tasty. Rooms are clean and wifi is reliable.

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Mel M, Thank you for taking the time to write a review about your most recent experience at the hotel. Our location, design and features of the hotel offer every traveller whether on business or leisure the perfect combination of a comfortable, efficient, yet fun and quirky stay. We are glad you enjoyed the breakfast spread made by our... More 

Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

i stayed here for a week on business. A small, yet brilliant hotel, well decorated and brilliant location. Not too busy with attentive staff. The pool party on Friday was awesome. The barmen were brilliant and even let us make our own drinks. Had a brilliant time. Business facilities were also great.

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Durban, South Africa
Level Contributor
9 reviews
6 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Overnight stay for conferencing excellent service and wonderful breakfasts. Hotel is bustling and always busy. Set in the middle of Melrose Arch close to wonderful shopping. Melrose Virgin Active around the corner and wonderful restaurants surrounding area. Staff is friendly and accommodating. Best milkshakes in town.

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Johannesburg, South Africa
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for three nights in total on two different occasions. This hotel has very reasonable specials over the weekends. If you want a night or two out with a great bar, buzzing vibe, this is the place. The bar has live DJs and the bar staff are friendly and fun. The hotel is clean, trendy, and has a lot... More 

Was this review helpful? Yes 1
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Philip B, Wow, what a superb review, definitely a pleasure to read. There is a wide variety of restaurants available precinct should you wish to dine elsewhere. Our bar is known as the place to seen in Joburg therefore we do keep up with the stature of the precinct and what it has to offer. Thank you for embracing... More 

Polokwane, Limpopo, South Africa
2 reviews
5 of 5 stars Reviewed 1 week ago

We received a voucher from Protea Hotel to spend at any hotel. Fire and Ice Melrose Arch was our first choice as we have never been there!!!Even though we had a voucher, we were treated like first class, from checking in to eating and having drinks! The rooms are absolutely beautiful and spacious. We enjoyed it so much that we... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Chantelle B, Thank you for your exquisite review; it is certainly a pleasure to read. We are glad that you had chosen the Fire & Ice! as your preferred choice of accommodation and we are certainly pleased that it was such a treat. The rooms are spacious creating that comfortable feeling for our GUESTS benefit, the design of the... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

We walked onto the rooftop bar/restaurant and we're not greeted by any waiters. We had to find our own table(dirty) and bring chairs from other tables. I had to then find a waiter to serve us. 3 different waiter came to us. Drinks took 20min (ordered a milkshake, coke and water) and food 40min. Terrible service, I'm in shock.

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear W4163VRanthonym, Thank you for the taking the time to write a review about our hotel upon your recent experience with us. I would like to extend my most sincere apologies for the poor show of hospitality from our STAFF. The concern that you have raised is being addressed with the TEAM to make sure those incidences such as the... More 

Kolwezi, Democratic Republic of the Congo
Level Contributor
47 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Got this hotel at a great price deal so was happy to try it out. The location is excellent. Melrose arch is a lovely area to chill, stay, eat and drink. The hotel decor is very funky. The rooms are similarly themed. The shower is in the bedroom with a separate toilet in an ensuite. The room is spacious, well... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Conor O, Thank you for your review. I am pleased that we will be hosting you in your next trip to Johannesburg. Although we would have loved to have you all to ourselves for the duration of your stay, I am happy you experienced the Melrose Arch precinct. The boutiques and restaurants give our GUESTS much more variety in... More 

Auckland Region, New Zealand
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago

from the consierge the room, this wasn't really outstanding experience. Not cheap ( bybany men's) but worth every cent - this hotel has the design, image and atmosphere - really impressed! My carcwas sorted within seconds of arriving, the service was impeccable and the decor slick, suave and modern.

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear kevinandersennz, Thank you for your honest review and valuable feedback, it is highly appreciated! Being situated within the Melrose Arch Precinct it is only fitting that we are to be ‘hip’ and the place to be seen; we certainly attract the coolest of GUESTS! The hotel is uniquely designed, inspired by the old Hollywood chic, a perfect space to... More 

Emirate of Dubai, United Arab Emirates
Level Contributor
8 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Average room,beautiful designed but not quite functional!! The shower room with no petition but curtains you feel damped in room after showered. Housekeeping love banging doors and talking at corridor,,since the wall is so thin,,you will hear every single slam.

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Anonimous80, Thank you for taking the time to highlight your highs and lows of your recent stay with us. Our hotel asserts the modern finish of Old Hollywood glamour in which you are the star, just like your own cinema setting and the darker shades of the hotel tie into our sultry appearance. The rooms are spacious creating that... More 

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