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Protea Hotel Fire & Ice! Melrose Arch

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22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
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Protea Hotel Fire & Ice! Melrose Arch
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Protea Hotel Fire & Ice! Melrose Arch
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543 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cape Town Central, South Africa
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife and I booked into the Fire and Ice Hotel Melrose Arch as we wanted to be within a reasonable travelling distance to our niece and nephew. The receptionist was very warm and welcoming and we were happy with our room on the 4th floor. Most of the facilities are on the 1st floor where there is a pub,... More 

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London
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very good, reasonably priced hotel. They offer great value rooms, with good facilities and melrose Arch is great for shopping and eating. The hotel as very good dining facilities and the bar is very popular with the locals in the evening too

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear LondonScorer, Thank you for taking the time to write a review about our hotel. We appreciate your lovely comments based on your experience in February. The Melrose Arch Precinct has a great shopping & dining platform which is beneficial to all our GUESTS, glad you took the time to explore. Our restaurant boasts an exceptional cuisine & attractive milkshake... More 

Yorktown, Virginia, United States
Level Contributor
170 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed two nights and felt very comfortable and welcomed. Staff is above average from Miriam the Guest Relations Manager and Nonny the Front Office Manager to the drivers that interact with you at every opportunity. Arranged for a pick up at the airport and it was great, met on time and smooth to the car. Check in went well and... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Jon C, Firstly, thank you for sharing your experience with us Secondly, thank you for your kind words as well as the recommendation. We are always pleased to hear from our GUESTS and it is GUESTS such as yourself that take the time to give us great feedback, which gives us an indication on where to better ourselves. We... More 

TLV
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Got very early to the hotel after 10 hours flight , 7am, ordered early check in , it is almost 11am and I'm still waiting. The Manger says that the room are not ready yet, I saw people checked out at 7am when I got here. How much time to prepare a room?! If this is how it starts.... Will... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear tomerzu, Thank you for your review. Kindly accept our apology for not being able to accommodate you as soon as you arrived at the hotel. Being on a flight for 10 hours, I can understand your need to settle in and rest, the hotels check in time is only from 14h00 and GUESTS arriving early are never guaranteed a... More 

Santa Monica, California
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Super classy hotel, and loved the Audrey Hepburn/ Marilyn Monroe themed rooms. The hotel is in a nice part of town, safe and central. The Milkshake bar is a blast, and lots of locals end up there as well.

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Perpetual_Noma, Thank you for taking the time to write such a wonderful review about our hotel upon your recent visit. The décor is inspired by the old Hollywood glamour, making one feel like a movie star. We are fortunate enough to be conveniently located within the Melrose Arch Precinct, a mere walking distance to a broad selection of stores... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The most amazing and welcoming front office staff I have ever experienced, travelling for a living, hotel's are my second home and coming to stay at the fire and ice Melrose Arch is an absolute pleasure! I have never been prouder to be South African and be represented by these wonderful girls and guys welcoming tourists to our beautiful country... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear candice d, Thank you for your wonderful review, it is undeniably amazing to read such a great review from a fellow South African abroad. We truly appreciate these fantastic comments about our Front Office STAFF as they welcome all GUESTS to Fire & Ice! and our beautiful South Africa with the greatest of energies. We aim to always keep... More 

California
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for our last night of two weeks in South Africa. Compared to much of the city, we felt quite safe here and walked to dinner at Melrose Arch. Modern rooms, well furnished; black, white and grey. When we arrived, they had mistaken our double and twin booking for two doubles, but politely fixed it in minutes. Bed... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear 50ish_Mom, Thank you for your review. We are delighted you enjoyed your stay with us and most importantly felt safe in the area. We are located in the Melrose Arch precinct which can be described as a village within a city bustling with restaurants and shopping facilities for the convenience of our GUESTS within a safe, secure and top-class... More 

Atlanta, Georgia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here for two days as part of our tour. The staff was friendly and attentive and the daily breakfast more than met our needs with fresh fruits, yogurts, hot dishes and an omelette bar. Melrose Arch is a very secure upmarket area and shopping and several restaurant experiences were an easy walk from the hotel. The hotel is... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear momhay1957, Thank you for the superb review. We appreciate your lovely comments about the STAFF and the hotel, truly a lovely ambassador for Fire & Ice! The Melrose Arch Precinct resembles a city within a city and has a wonderful selection of stores all within close proximity to each other. The hotel is unique in its décor as it... More 

Canberra, Australia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 23, 2015

We stayed 5 nights at the fire and ice, Melrose Arch. What a fantastic hotel! Staff are very friendly and helpful. The hotel is very close to the city and there are many restaurants, cafes & facilities within a short walk, Tashas has great food. Our room was well designed, modern and clean and despite what other reviews have said... More 

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear LukeandNess, Thank you for such a wonderful review. We appreciate your fantastic comments about our hotel. The Melrose Arch precinct has much to offer and the great part is that it’s all on your doorstep. Thank you for embracing the Fire & Ice! experience. I trust that we’ll definitely be seeing you again. Kind Regards, Gabrielle Abrahams General Manager... More 

Johannesburg, South Africa
1 review
1 of 5 stars Reviewed June 23, 2015

I must say, my stay at this hotel was very unpleasant, i had no power in room, neither a hairdryer, when i called to report this, nobody assisted me!!! Besides that, the so called room service breakfast which i ordered was really terrible! of which the hotel charges R150. i also had to pay for parking at a cost of... More 

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Nazlie K, Thank you taking the time to write a review about our hotel on your most recent stay with us. I am incredibly wretched by your unpleasant experience at the hotel; I sincerely do apologize for this as it is not what we strive for as a brand. Miriam Ryan, my GUEST Relations Manager is currently investigating your... More 

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