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Protea Hotel Fire & Ice! Melrose Arch

4.0 of 5 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
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Protea Hotel Fire & Ice! Melrose Arch
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Protea Hotel Fire & Ice! Melrose Arch
Protea Hotel Fire & Ice! Melrose Arch
Protea Hotel Fire & Ice! Melrose Arch
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480 reviews from our community

Traveler rating
    140
    211
    67
    36
    26
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39
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185
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
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English first
  • All months
    (480)
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    (103)
  • Jun-Aug only
    (90)
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    (164)
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    (123)
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Johannesburg, South Africa
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Milkshakes milkshake milkshakes. I've come to the fire and ice restaurant a few times now and I genuinely love it. It's a classy place that services decent food and drinks in an environment that is both trendy and upmarket. It is the restaurant for the hotel which comes with a few guests in costumes (restaurant is near the pool). However... More 

Was this review helpful? Yes
Johannesburg, South Africa
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

We went to the hotel restaurant for a friend's birthday dinner on a Saturday night. The place was not busy. Our waitress Priscilla was serving a table of about 12. If the reason for her terrible and lack of customer service was because she was overloaded then I encourage her manager to do something about that. When we got there... More 

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Mamodise M, Many thanks for your honest and detailed feedback. Naturally we are most concerned by such a review and cannot accept any lapses in service, especially when one of our best are mentioned. We get inundated with many positive comments especially about Pricilla. Solly was most humbled by your feedback – we thank you for this. Please rest... More 

Johannesburg, South Africa
Top Contributor
199 reviews 199 reviews
26 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 1 week ago

This place is very funky and is quite new. Fact is the decor is getting dated and might need a change but it certainly does tackle the senses and awaken your imagination. They have tried everything to make ever part of your stay an experience and enjoyable. From the toilets to the funky chairs, room decor and the open spaces.... More 

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Grennie47, Thank you for sharing your fabulous review. The design of our establishment is inspired by the old Hollywood Glamour with a unique modern and funky kink, we are bold, slick and sexy, a fundamental attraction to the minds of today. We have an extremely talented TEAM that is always ready and willing to make the GUESTS experience one... More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

Went to the hotel for a friends birthday celebration The waiter was overwhelmingly rude. We waited 2 hours just for the starters which were so dry and tasteless. Was really expecting better for such a high profile and expensive hotel. Disapppointing

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Angela, Thank you for taking the time to write a review about your recent experience at the hotel. I am rather appalled to hear of the service that you received at our restaurant, I assure you that this is not how our establishment operates and with this new found information, I will most definitely deal with the parties concerned... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Beyond the good rooms and facilities, the service is very very good! Good team, always available and smiling! And the manager recognized me after 2 years from the last visit!! Small satisfaction for a traveller!

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Andrea T, Thank you for the ‘Eccellente’ review, what a pleasure! From a design point of view, our rooms have been decorated in such a way to create comfort and space which goes hand in hand with the modern nuances of today’s trends. Our TEAM prides themselves on delivering the best GUEST service, therefore always ensuring that we are... More 

Hout Bay, South Africa
Top Contributor
173 reviews 173 reviews
38 hotel reviews
156 helpful votes 156 helpful votes
4 of 5 stars Reviewed 1 week ago

This busy hotel is right in the heart of the Melrose Arch complex and close to Wanderes cricket stadium . On arrival we had a quick painless check in with friendly staff and hotel facilities where explained and internet vouchers handed out . Internet is un limited . On a Saturday the hotel has a guest DJ and this seems... More 

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear JohnFinchPhotography, Thank you for the exceptional review; it was a pleasure to read. We are located within the Melrose Arch Precinct which can be characterized as a city within a city as it boasts of a large array of stores within a walking distance. Our front desk TEAM is indeed full of life and always ready to assist with... More 

sydney
Contributor
19 reviews 19 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is just not good enough for an airport stop over. The hotel looks great in pictures, but rooms are just so impractical and the service is really not great. The hotel is about a 15mim shuttle drive away, which is fine as the pick up point is very close to the arrivals terminal. It would be better if... More 

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Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Very impressed with the smart and chic interior designing. The paintings, the lighting, the background music all fit in. Comfortable bed, window and curtains block all noise and light for a good sleep. The room size may be smaller than the average. The staff are friendly and helpful. Hats off to the chefs at the restaurant. I had the salmon... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Korerima, Thank you for providing us with feedback on your recent stay with us. The Fire and Ice! hotel is quirky in a modern Hollywood fashion, captivating the attention of our much valued patrons. A furniture piece from our hotel could definitely be part of any home collection, your own little Hollywood. The rooms have been equipped with the... More 

Cary, North Carolina
Contributor
12 reviews 12 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very nice hotel in a safe location in Johannesburg. Lots of restaurants and shops in walking distance inside the gated Melrose Arch area. The Travel desk also is great for arranging a car to take you anywhere in the area if you need to leave Melrose Arch area. However, the shower placement right in the room instead... More 

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear NC_mQk, Thank you for providing us with feedback on your most recent stay with us. The Melrose Arch precinct is a unique classy shopping location which an assortment of restaurants and stores pertaining to a large platform of tastes. The travel desk at our hotel is well equipped with the necessary information of what to do in Jozi’, definitely... More 

Melbourne, Australia
Contributor
18 reviews 18 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We just finished staying at the Protea Fire & Ice for 2 nights and have to say we were really impressed with the location, the staff, the atmosphere and the rooms! There is nothing I can say to fault this hotel and would not hesitate to stay here again and recommend to family and friends and fellow trip advisors! Thank... More 

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear GetonaJet, Thank you very much for the amazing review; it is such a delight to read! We are fortunate enough to be conveniently located within the Melrose Arch Precinct, a mere walking distance to a broad selection of stores and restaurants from our doorstep, making it luxurious while at the same time being safe and secure environment. Thank you... More 

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Additional Information about Protea Hotel Fire & Ice! Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Fire & Ice! Melrose Arch 4*
Number of rooms: 197
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Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Hotel Style:
#22 Luxury Hotel in Johannesburg
#23 Business Hotel in Johannesburg

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