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Protea Hotel Fire & Ice! Melrose Arch

4.0 of 5 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
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Protea Hotel Fire & Ice! Melrose Arch
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Protea Hotel Fire & Ice! Melrose Arch
Protea Hotel Fire & Ice! Melrose Arch
Protea Hotel Fire & Ice! Melrose Arch
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486 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boulder, Colorado
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at Fire and Ice many years ago and loved it. While I imagine the rooms are still amazing, the food has taken a 180 turn for the worst. When we stayed, the burgers were tiny imaginative sliders with a culinary prowess and gourmet spin. We went back to check them out as they were so creative. We were... More 

Was this review helpful? Yes 1
Uvongo, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is absolutely gorgeous. The attention to detail is what sets the hotel apart from its competitors. The decor is exquisite and the customer service from every member of the staff is top notch. The management team should be very proud as the service is prompt and precise. Would recommend the hotel to anyone looking to stay in JHB.

Was this review helpful? Yes 1
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Zaans010, Thank you for providing us with feedback on your most recent stay with us. We appreciate your valued comments about our modern hotel; the décor is inspired by the old Hollywood glamour making all feel glamorous when they enter through our doors. Our exquisite décor is fine tuned to the modern take on the world today therefore we... More 

Lyon, France
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Every time I go to Johannesburg for business I stay at this hotel. Good location (Melrose Arch) with excellent restaurants in the mall (accessible by foot in a safe surrounding). Hotel rooms are nicely decorated, well maintained and very very comfortable. Price is competitive. Breakfast is brilliant, and the staff friendly. Great place to stay!

Was this review helpful? Yes 1
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Stephen A, Thank you for your fabulous review. One often needs to experience many other options before finding the destination of your choice; thank you for having us as your preferred hotel when travelling to Johannesburg! The Melrose Arch Precinct boasts an exceptional array of retail stores for our GUESTS enjoyment, in addition it is a safe environment of... More 

Farnham Common, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a modern hotel in the Melrose Arch business area - opened only a few years ago. The hotel was recently taken over by the Sheraton group. The hotel felt very safe with key codes being required in the lift, then on each florr and finally into the room. I didn't eat at the hotel as there are so... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Michael M, Thank you for providing us with feedback on your most recent visit. We are situated in the upmarket area of Melrose Arch where there is a great variety of stores for our GUESTS enjoyment. The precinct boasts a selection of dining spaces for GUESTS such as yourself who wish to dine outside of the hotel and at... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Loved my stay, although it was really short the service i got was commendable. I booked only a month or so back asking for a early check in as i was going out to a festival and would be back only the next day, early hours. After all the emails to the Guest relations manager as well as the General... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Nikhil S, Thank you so much for an extremely wonderful review; it was a great pleasure to read your fantastic comments. We are located within the Melrose Arch Precinct which can be characterized as a city within a city as it boasts of a large array of stores within a walking distance. The best customer service is of our... More 

dubai
Top Contributor
65 reviews 65 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The decor at this hotel is so unique and stylish. The room is clean and the bed is comfy. The shower is right in the bedroom though so if you're sharing and what a bit of privacy forget it! The location is great and situated in the middle of shopping and restaurants The staff are super friendly There is no... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear stephiepepsi, Thank you for providing us with feedback on your most recent stay with us. The theme of the hotel is indeed inspired by the old Hollywood era; a splash of glamour is always needed. The rooms are uniquely designed and well maintained by our efficient STAFF, the design may not adhere to all our GUESTS however if you... More 

Senior Contributor
35 reviews 35 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I always enjoy returning to the Melrose Arch "Fire & Ice" when on business in Johannesburg; a great, friendly ambience; well-appointed rooms and good facilities (e.g. swimming pool); great for relaxing after a day of work. Excellent buffet breakfast selection in the morning; very friendly and helpful staff really make this a great start to the day! Proximity to shopping... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear George T, Wow, thank you so much for the above excellent review, it is highly appreciated! We appreciate your fantastic compliments of our hotel, it is certainly a great place to relax after a long business day. As you are aware of, we strive to serve the best breakfast in Jozi. We are on a drive to update our... More 

Johannesburg, South Africa
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Milkshakes milkshake milkshakes. I've come to the fire and ice restaurant a few times now and I genuinely love it. It's a classy place that services decent food and drinks in an environment that is both trendy and upmarket. It is the restaurant for the hotel which comes with a few guests in costumes (restaurant is near the pool). However... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear John_Golding, Thank you for taking the time to review our hotel. We appreciate such fabulous compliments in regards to our ‘Awesome Restaurant’ and delicious gourmet milkshakes, our TEAM both behind the bar and in the kitchen have exceptional work ethic which results in the most delicious meals and drinks being made. Our milkshake bar is known amongst many as... More 

Johannesburg, South Africa
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

We went to the hotel restaurant for a friend's birthday dinner on a Saturday night. The place was not busy. Our waitress Priscilla was serving a table of about 12. If the reason for her terrible and lack of customer service was because she was overloaded then I encourage her manager to do something about that. When we got there... More 

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Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Mamodise M, Many thanks for your honest and detailed feedback. Naturally we are most concerned by such a review and cannot accept any lapses in service, especially when one of our best are mentioned. We get inundated with many positive comments especially about Pricilla. Solly was most humbled by your feedback – we thank you for this. Please rest... More 

Johannesburg, South Africa
Top Contributor
221 reviews 221 reviews
26 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This place is very funky and is quite new. Fact is the decor is getting dated and might need a change but it certainly does tackle the senses and awaken your imagination. They have tried everything to make ever part of your stay an experience and enjoyable. From the toilets to the funky chairs, room decor and the open spaces.... More 

Was this review helpful? Yes
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review

Dear Grennie47, Thank you for sharing your fabulous review. The design of our establishment is inspired by the old Hollywood Glamour with a unique modern and funky kink, we are bold, slick and sexy, a fundamental attraction to the minds of today. We have an extremely talented TEAM that is always ready and willing to make the GUESTS experience one... More 

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Additional Information about Protea Hotel Fire & Ice! Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Fire & Ice! Melrose Arch 4*
Number of rooms: 197
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Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Hotel Style:
#21 Luxury Hotel in Johannesburg
#24 Business Hotel in Johannesburg

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