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All 71 Johannesburg hotels

Protea Hotel Fire & Ice! Melrose Arch

4.0 of 5 Hotel   |   22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
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Protea Hotel Fire & Ice! Melrose Arch
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Ranked #23 of 71 hotels in Johannesburg
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
Jennifer M Chapel Hill, North Carolina
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346 people have reviewed this hotel

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    44
    26
    15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW

Great hotel in a safe (but a bit artificial) location in Joburg. Staff are doing all they can to help you, breakfast is wonderful and rooms are very nice (in a movies environment). Note that shower is in the same room as the bed. I didn't mind but some people might. Great place to stay!!!!

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Philadelphia, Pennsylvania
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed yesterday NEW

I hardly write bad reviews but my experience here was not good. The facilities are nice and well located in the city. The hotel is over crowed with employees who love playing around with each other but are not helpful to the few guests in the hotel. The worst thing I had was during breakfast when I had to ask... More

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Chapel Hill, North Carolina
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I brought a group of 70 people to this hotel for a long weekend. Very clean rooms and excellent meeting room and restaurant staff. Internet was less than desirable and completely unavailable for a big chunk of our time. Helped arrange for group transportation to airport for some of group. Inconsistency of replenishing towels in guest rooms. Some rooms have... More

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Portland, Maine
Top Contributor
78 reviews 78 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is in a safe area of Johannesburg. As a couple, we were able to walk the area and feel safe. The rooms are very modern. We were on the sunrise side of the hotel, so binds as well as curtains were provided, so we could sleep until a normal wake up time-not too early. If you like hard... More

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Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed 3 days ago NEW via mobile

Great location and amenities, but the front desk is less than helpful. We have only been here two nights and we tried to order ice twice and it never came. We ordered room service only for them to show up with a milkshake and no food over an hour after we ordered it because they were out of both entrees... More

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Northern Ireland
Top Contributor
153 reviews 153 reviews
80 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Hotel is ultra modern which may or may not be to your liking, however the staff were predominately horrible, poor service and generally didn't care. Everything like ordering drinks and getting the bill took forever and had to be asked for several times. Breakfast was also disappointing - cold bacon and sausage, hard croissants, and jams from supermarket jars. Its... More

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Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

This is an exceptional Hotel with superior service. The design of the rooms is amazing. There no closed cupboards with boring colours.Instead the lovely shelves are open and bright. The shower has see through features. All this makes the room look extremely large and cheerful. The swimming pool area extends naturally to the restaurant and breakfast areas. The area around... More

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London, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

My flight was due to arrive much earlier than the normal check in time of 2pm. Despite warning the hotel well in advance of my arrival the hotel were not prepared, the unfriendly and unapologetic receptionist told me that the only way to guarantee a room was to have booked one the night before (therefore paying for two nights)... I... More

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Lagos, Nigeria
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Expected a lot from this hotel being located at Melrose arch, but was a bit disappointed n the service and the rooms. Not sure if this was a one off, we had a group meeting and clearly the arrangements were off, arrived early flights and could not check in till late afternoon. Dinner arrangements were shoddy, no space tto cater... More

Was this review helpful? Yes 1
Beechgrove, Tennessee
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

As others have noted, the decor is very modern but this cuts both ways. On one hand it is unusual for a hotel and makes an interesting change from more traditional hotel rooms. The clear shower in one corner of the room leaves little privacy if that is of any concern to those sharing the room, but it certainly is... More

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Additional Information about Protea Hotel Fire & Ice! Melrose Arch

Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Johannesburg
#20 Luxury Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Fire & Ice! Melrose Arch 4*
Official Description (provided by the hotel):
The urban, experiential and edgy Protea Hotel Fire & Ice! Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic ‘out-of-office’ experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it’s too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 
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