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Crowne Plaza Johannesburg - The Rosebank

4.0 of 5
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CNR Tyrwhitt & Sturdee Avenues | Rosebank, Johannesburg 2132, South Africa
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Crowne Plaza Johannesburg - The Rosebank
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Ranked #26 of 70 Hotels in Johannesburg
A recent review
3 of 5 stars Reviewed November 26, 2011
elf618 Ponte Vedra Beach, Florida
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390 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Johannesburg - The Rosebank
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Ponte Vedra Beach, Florida
Contributor
15 reviews 15 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 26, 2011

My visit to The Rosebank was colored by a hospitality strike. The hotel is located in a safe, though boring neighborhood where all activity for out-of-towners revolves around the nearby mall. Parking was underground and convenient, though the bellman didn't offer any directions on parking and left some bags unattended in the lobby where a large function was going on... More 

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Nikola J, Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear Platinum Member, Thank you for your sincere feedback on your recent stay at Crowne Plaza, Johannesburg – The Rosebank. Please accept my sincere apologies for the inconvenience caused during your stay, especially any discomforts experienced caused by the hospitality industrial action. Your feedback on not receiving complimentary internet is certainly not reflective of the levels of service and product... More 

New York City, New York
1 review
1 of 5 stars Reviewed November 12, 2011

currently very noisy hotel.staff on industrial action.service unbearable. sounds more like a stadium.cant sleep.demonstrations outside hotel.

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Nikola J, Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear Valued Guest, Thank you for providing us with the valuable feedback regarding your most recent stay with us. We sincerely apologize for the excessive noise due to the industrial action taking place. We anticipate that the labour dispute will be resolved soon. Whilst we failed to entirely meet your expectations on this occasion. I sincerely hope that we will... More 

Munich, Germany
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 5, 2011

I arrived with two colleagues after 11 hrs flight at 09:30 am and during the check-in we were informed that the rooms are not yet ready. After 2 hrs waiting and some further explanations like "we do our best" and "our personnel is on strike" we got the room keys. Rooms are ok but the bathroom is -pardon the expression-... More 

Was this review helpful? Yes 1
Nikola J, Owner at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear Guest Thank you for your feedback regarding your most recent stay with us and allow us to truly apologise for the inconveniences experienced. The hotel is currently subject to a hospitality staff strike which clearly has negatively affected your guest experience. The temporary disruption during breakfast service in the restaurant should have never resulted in you having to ask... More 

Kuching, Malaysia
Top Contributor
88 reviews 88 reviews
51 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed October 20, 2011

Arrived quite late from Sun City and stayed for one night before leaving for Cape Town in the morning. As mentioned by others, great vibe in the lobby/reception area upon arrival. The place looks like it has been refurbished recently but I don't really fancy the look they went for (a bit tacky and lacked warmth). Bed was comfy, bathroom... More 

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Nikola J, Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

The Crowne Plaza, Johannesburg - The Rosebank team thanks you for your great feedback. It is true that we have recently renovated our hotel. We were going for a trendy, chic look. We value your positive and constructive comments regarding the warmth and attitude of our team members. It is indeed our core value to welcome all our guests with... More 

Mumbai (Bombay), India
Top Contributor
58 reviews 58 reviews
36 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed October 15, 2011

The Crowne Plaza Rosebank is one of the most well maintained and stylish Crowne Plazas that I have stayed at. Located in Rosebank, close to the police station, this place is about ten minutes on foot to the closest mall. The place around is considerably safe. Rooms are clean and very stylish again. The bathroom is a little cramped up... More 

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Nikola J, Owner at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear Valued Guest, Thank you for providing us with your all-round great feedback. I have shared all your great comments with my team. We look forward to welcome you back to our stylish hotel very soon. Till we meet again, Warm regards, Allan Clingham – General More 

Singapore
Top Contributor
60 reviews 60 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed September 23, 2011

We spent 3 nights here, taking 2 rooms. It looks newly renovated with the stylish elements of most three or four-star hotels. The rooms and bathrooms were small but comfortable enough. Warm and friendly staff but I think that is typically South African hospitality. The details weren't great - floor light was broken and took 2 days and a reminder... More 

Was this review helpful? Yes 1
Nikola J, Owner at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear Crowne Plaza guest, Thank you very much for taking the time to provide us with your feedback. We appreciate it, and it helps us to stay on top of our game. I have passed your feedback regarding the wiring in our rooms on to our Maintenance manager, and he will be looking into it personally. I can assure you... More 

Port Alfred, South Africa
Top Contributor
97 reviews 97 reviews
61 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed September 22, 2011

Stayed over for one night arriving late. Despite a small hick-up with the airport pick up, that was quickly rectified, all went smooth. The room was excellent with quite an interesting half-mirror separation to the the bedroom. Well laid out and as promised by the hotel - very quiet...almost overslept! The lobby and bar area has a good vibe going... More 

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Nikola J, Owner at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear Valued Guest, Thank you very much for choosing to stay at our hotel. I have shared your lovely feedback with my team. They all thank you very much. We are very happy that you received the quality service and product that you truly deserve. It is very much important to us that our guests feel at home when they... More 

London
1 review
4 of 5 stars Reviewed September 22, 2011

I have stayed at the Rosebank on business trips on a few occasions by now and have always been happy with location and the rooms themselves. Rooms are lovely, very clean and spacious and the beds are most comfortable. Staff is generally very friendly and efficient. I however have to agree with other reviewers about the extremely high price of... More 

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Nikola J, Owner at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Thank you for taking the time and effort to provide us with your feedback on your recent stay at our Hotel We can assure you that your feedback is highly valued and will be used constructively to consistently improve our product and service standards. Please accept our sincere apologies for the inconvenience caused during your stay. Your feedback on our... More 

Trondheim, Norway
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 20, 2011

The location, rooms, reception etc. Are all nicely and modern done. The hotel restaurant is really good with reasonable prices on steaks and wine. The best fillet steak i have ever had. On the downside the hotels pick up service was 2.5 hours late. The driver seemed to be a friend to someone who wored at the hotel with a... More 

Was this review helpful? Yes 1
Nikola J, Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

It is great of you to point out the positives you experienced with our location, and your feedback on enjoying our food. Please except my apologies for the transport issues that you experienced before and during your stay with us. I certainly would love the opportunity to make this up to you, should you decide to give our lovely property... More 

UK
Contributor
16 reviews 16 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 2, 2011

We stayed here for one night and weren't disappointed. It is a great hotel with great staff. We thought the room was lovely and clean and the room service fantastic. We had food in the evening and the next day for lunch and it really was a fantastic quality and delicious. We also felt very safe. We would definitely recommend... More 

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Guest_Relations_2009, Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

We would like to thank you for taking the time to provide us with your feedback on your recent stay at Crowne Plaza, Johannesburg- The Rosebank. It’s very much appreciated! Guest’s perceptions of the service they receive whilst staying at our hotel is the only true yardstick we have for measuring whether or not we have met their expectations. We... More 

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