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Crowne Plaza Johannesburg - The Rosebank

4.0 of 5 CNR Tyrwhitt & Sturdee Avenues | Rosebank, Johannesburg 2132, South Africa
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Crowne Plaza Johannesburg - The Rosebank
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Crowne Plaza Johannesburg - The Rosebank
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343 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pune, India
Contributor
18 reviews 18 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 3 days from 26th Nov till 29th Nov and my experience was very good. The best part of this hotel is its location. Its very close to Rosebank mall and Gautrain station. The rooms are spacious and staff is very helpful. Check-in and Check-out was done in a matter of minutes. The complementary wifi... More 

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Rochester, United Kingdom
Top Contributor
100 reviews 100 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Pleasant hotel although perhaps a little dated. Bedrooms were large and spacious we stayed 2 nights prior to flying on to Victoria Falls. There was a large Shopping Mall 5 minutes walk which also had several restaurants. I found the staff not particularly helpful or friendly. There was plenty of variety of food for breakfast which was self service however... More 

Was this review helpful? Yes 1
Johannesburg, South Africa
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

I attended a two day conference at the Crowne Plaza Johannesburg - The Rosebank. I found the venue easily however there were a few things that i disliked: 1) The venue as stunning as it it didint cater for my Halaal needs nor did they allow the option for having a tea of a select kind, I was told to... More 

Was this review helpful? Yes 2
don j, General Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear Rehana M I sincerely apologise for your disappointment in certain service and standards during your stay with us. Our catering to the special requests of all our guests is a very important part of our service promise. We certainly are able to provide all for all requests. I will personally follow up and resolve the reason we did not... More 

Umhlanga Rocks, South Africa
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights with family when needing to see surgeons in the area. Accommodation was full and pre booking rooms with interleading entrances was not available! Rooms stank of smoke and no tv remotes worked! Breakfast was a mad dash for food and a rush in and out! Would not recommend this stay!

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London, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is brilliantly sited for those wishing to get to various places in and around Johannesburg & Sandton. It is also a four minute walk to Rosebank Malls with its huge variety of shops and eating places. Five minute walk to Gautrain station. The hotel staff are all charming and very helpful.

Was this review helpful? Yes 1
don j, Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear Missy Zola, Thank you for your feedback on your recent stay with us. I apologise for not being able to accommodate your room type request. The room you were allocated certainly should not have been more professionally prepared for your arrival. Irrespective of our business levels our food and beverage service should be managing on in order to ensure... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Great guys at the Crowne Plaza. Made our stay worthwhile, always looking for ways to do more for us. Excellent travel desk, wonderful concierge and ever smiling and cheerful staffs always willing to provide answers. Looking forward to sometime in the near future to visit again. Crowne Plaza is the place to be in Johannesburg. Keep up the good work... More 

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Guest_Relations_CPJ, Guest Relations Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear HappyTravellersAb Thank you for this excellent review on our team. We are pleased to see that the training with the staff is enriching our guest experience. We look forward to your return visit in the New Year and wish you Happy Holidays . Once again thank you for taking your valuable time to complete the guest survey. Kind regards... More 

UK, Surrey
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I enjoyed my stay in this well presented hotel and where the team are only too happy to help. The reception manager goes out of his way to ensure that you are attended to and the desk staff and hepfuly and happy. I look forward to returning in the new year.

Was this review helpful? Yes
Guest_Relations_CPJ, Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear HappyTravellers Thank you for your posting regarding your recent stay with us . We have acknowledged our shining stars that have gone that extra mile . We looking forward to your return visit soon. Once again thank you for taking your valuable time to complete the guest survey. Kind regards The Management Team E: guestrelationsmanager@therosebank.co.za T: +27 (0) 11... More 

Secunda
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

A nice hotel safe walking distance into the rosebank business district. The rooms are comfortable and quiet but the tv channels can get frustrating after a week. The butchers block restaurant is great with excellent service. Parking is expensive R50 a day even if you are staying in the hotel. Overall a nice place

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Guest_Relations_CPJ, Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear lowejs206183 (Secunda) Thank you for your feedback . We are pleased that you had a comfortable and quiet stay and at the same time enjoyed excellent service . We have recently added value to our offerings that will benefit all our guests . We trust that we will be seeing you returning to us soon and thank you for... More 

Sandton, South Africa
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

At hotel for a conference and lunch is served. Asked the chef behind the buffet for some soup and the answer was an immediate no. He did not say that he would make a plan or anything. Did not offer me al a carte or anything. The buffet did look good but due to an operation in my mouth i... More 

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Guest_Relations_CPJ, Guest Relations Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear AMKenya Please accept our sincere apologies for the misunderstanding with our service team. Our buffet offering has been significantly improved alone with our staff awareness to ensure that we accommodate all our guests requests and exceed expectation through anticipation . Kind regards The Management Team E: guestrelationsmanager@therosebank.co.za T: +27 (0) 11 448 3634 F: +27 (0) 11 448 3735... More 

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is modern very clean and has exceptionally good staff. There is a limited amount of restaurants in the hotel which is not a problem as the hotel is situated in a nice part of Johannesburg with easy access to shopping malls and other restaurants. However, if you do decide to eat in the hotel then the Butcher Block... More 

Was this review helpful? Yes
Guest_Relations_CPJ, Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear Graeme H We are pleased that you enjoyed your stay and that The Butchers Block met with your expatiations. My management team and I have taken all the recent feedback on our offering in our member's lounge. We have clearly not delivered as expected and apologise, I assure you that a totally revived World Class offering is now in... More 

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Additional Information about Crowne Plaza Johannesburg - The Rosebank

Address: CNR Tyrwhitt & Sturdee Avenues | Rosebank, Johannesburg 2132, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Johannesburg - The Rosebank 4*
Number of rooms: 317
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Also Known As:
Crowne Plaza Johannesburg - The Rosebank Hotel Rosebank
Hotel Style:
#8 Spa Hotel in Johannesburg
#15 Business Hotel in Johannesburg
#23 Luxury Hotel in Johannesburg

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