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Crowne Plaza Johannesburg - The Rosebank

4.0 of 5
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CNR Tyrwhitt & Sturdee Avenues | Rosebank, Johannesburg 2132, South Africa
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Crowne Plaza Johannesburg - The Rosebank
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482 Reviews from our TripAdvisor Community

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Hong Kong Region, China
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed over on New Years Eve and were pleased with a room upgrade on arrival. The staff at Reception seemed good, however the bar staff were very off. Seemed they had many staff on but were very lax and missed a service spark. Rooms are nice and spacious, though the bathrooms a see-through so if travelling with friends you... More 

Helpful?
Thank AussieGwailow
Jasantha N, Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear AussieGwailow, Thank you for taking time to review your recent stay at Crowne Plaza The Rosebank. We take all feedback very seriously and have passed on your wonderful comments to our Team here. We would also look at the Service Levels at the Bar that you have raised. Best Regards Hotel Management More 

Preston, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Again I had the pleasure of visiting the Crowne Plaza in Johannesburg. Yet again the staff went out of there way to make me feel welcome. Nothing was too much trouble. I even has one of the cleaners chase me across the lobby shounting " Sir, sir you have left your cell phone in the toilet (rest rooms for americans).... More 

Helpful?
Thank PaulA126
Jasantha N, Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear Paul, Thank you for taking time to review your recent stay at Crowne Plaza The Rosebank. We are so delighted that your stay was a memorable one.Our Team here at Crowne Plaza pride themselves in service excellence and true hospitality.Your review and kind words have been passed onto our Team. We do look forward to hosting you again soon.... More 

Johannesburg, South Africa
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I found myself in need of a hotel room last night after heavy rainfall made my route home heavy with traffic while I had stayed late with my husband in hospital and needed to be with him early the next morning. There are several hotels in the Rosebank area but the Crown Plaza was closest to the hospital and I... More 

Helpful?
Thank AllyNezar
Jasantha N, Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear AllyNezar, Thank you for taking such time and care in reviewing your recent stay with us at Crowne Plaza The Rosebank. I hope your husband is now recovering and on his way to recovery. June,one of our Duty Managers,is truly one of our Gems at the Hotel and he has a way of making all our guests feel safe,special... More 

Auckland, Auckland, New Zealand
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Fantastic staff work at this hotel, they're friendly, always ready to help and have great tips for exploring the areas. Room was standard, beds are extremely comfortable which helped a lot with sleep and getting past the jet-lag. It includes all the facilities needed, and fantastic room service menu on offer. I want to mention the bathroom, while the ceiling... More 

Helpful?
Thank Azurius
Jasantha N, Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear Azurius, Thank you for taking time to review your recent experience at Crowne Plaza The Rosebank. We are delighted that you enjoyed all the elements of our Hotel and our friendly Team! We do look forward to welcoming you back again soon to our Hotel. Best Regards Hotel Management More 

Singapore
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Hotel is situated few minutes away from the shopping mall/food arena and bars. Very convenient to walk to these places. Hotel lobby is spectacular. Rooms are adequately big. Gym is big. Staffs are friendly and helpful at all times. F & B in the hotel is good as well. I always my stay with Crowne Plaza Johannesburg.

Helpful?
Thank Mohammad Amin R
Jasantha N, Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear Mohammad Amin R, Thank you for taking time to review your recent stay at Crowne Plaza The Rosebank. We are so delighted that your stay was a comfortable and memorable stay,and you enjoyed the location and true hospitality of our Team. We have passed on your review to our Team and we do look forward to welcoming you back... More 

Staten Island, New York
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at the Crowne Plaza and I was quite pleased with the service. From the front desk: thanks to Ezekiel and Itumelange, my stay was excellent. My wife was quite please with the place. The breakfast was also quite good. However the toilet space can be improved upon as it was quite small even for a suite.

Helpful?
Thank Ftenny F
Jasantha N, Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear Ftenny F, Thank you for taking time to review your recent stay at Crowne Plaza The Rosebank. We are delighted that your stay was a memorable one and we have passed on your praise to our Team. All your feedback is noted. We do look forward to welcoming you back again soon. Best Regards Hotel Management More 

Berlin-Spandau
Level Contributor
10 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed two nights here on the beginning of our South African round trip (of 17 days). Very helpful staff at reception and at travel desk (thank you guys again very much for your help in finding out our tour Operators telephone number...). Breakfast and bar Service were good. The only Thing we did not liked was the very small... More 

Helpful?
Thank C L
Jasantha N, Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear C L, Thank you for taking time to review your recent stay at Crowne Plaza The Rosebank. We are delighted that your journey to South Africa was amazing and our Hotel added to your memorable Travel experience. We do hope and look forward to your next visit to our country and our Hotel. Best Regards Hotel Management More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed 3 nights at this hotel at the end of our stay in Sth Africa. We chose this hotel for its proximity to restaurants, wanderers and the gautrain. After a bit of confusion on check in we were greeted with a lovely clean room, packed with everything you need. We had a fantastic meal in the Butchers Block, lovely... More 

Helpful?
Thank Richard H
Jasantha N, Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear Richard H, Thank you for taking time to tell us about your life recent stay at Crowne Plaza The Rosebank. We value your comments and your great words have been passed onto our Team,so they know their hospitality is valued and treasured! We would like to apologize with regards to the confusion on arrival and the iron that was... More 

Paris, France
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 3 weeks ago

If you are a frequent traveller, avoid this place. It takes 2 hours to get an internet connection, no recognition of your status if you are a member of the Priority Club rewards, no respect of your room choice, DIRTY Bathrooom with hairs in the tub and the washbasin. No way to get the water in the tub bath as... More 

Helpful?
Thank evasion777
Jasantha N, Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear evasion777, Thank you for taking time to tell us about your experience at Crowne Plaza The Rosebank. We are disappointed to hear all the concerns you have had upon your arrival at the Hotel.This is not our standard of service offered,sadly on this occasion we got it wrong. We would like to apologise for this lack of service you... More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This is a good place to stay with friendly and warm staff , hotel facilities like gym and spa is nice . The butcher block restaurant is a must to try with fantastic food and wine selections , the steaks are really good , tender and tasty. The circle bar at the lobby is very nice to spend time with... More 

Helpful?
Thank ali y
Jasantha N, Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review

Dear ali y, Thank you for taking time to review your recent stay at Crowne Plaza The Rosebank. We value all your positive feedback on all the elements you encountered during your stay. We do look forward to welcoming you back again soon to our Hotel. Best Regards Hotel Management More 

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