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Protea Hotel Wanderers

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Cnr Corlett Drive & Rudd Road, Illovo 2116, South Africa
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1 room 1 adult
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Protea Hotel Wanderers
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324 Reviews from our TripAdvisor Community

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Cape Town Central, South Africa
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Convenient location, well laid out room with a good sized desk, free wi-fi, good room service, friendly staff, comfortable bed....all that needed for my stay. Nice touch was the choccie and coconut ice in y room on arrival.

Helpful?
Thank Tranchie-Tess
PHWanderers, General Manager at Protea Hotel Wanderers, responded to this review

Dear Tranchie-Tess, Thank you very much for taking the time to write a review of your stay here on Trip Advisor. I am extremely happy to see that, once again, you have had an enjoyable stay at our lovely hotel and that we continue to meet your needs as a business traveller. We love to give our valued GUESTS a... More 

Cape Town
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here for work purposes for a week in Jan 2016. It is conveniently located -close to getting onto the m1 south or north and close to melrose arch The rooms are large with nice bathrooms and big 42 inch tv decor is modern Efficient quiet aircon free tea/coffee with a tiny bottle of water (they should give two bottles!)... More 

Helpful?
Thank Kav N
PHWanderers, General Manager at Protea Hotel Wanderers, responded to this review

Dear Kav N, Thank you very much for taking the time to review your stay here on Trip Advisor. I would like to firstly apologise that the water provided in the room was not enough as our hotel standard, however you are most welcome to request a filled up bottle to replace the empty one should you like to have... More 

London, United Kingdom
Level Contributor
125 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 1 week ago

Separate rooms for my friend and myself for 6 days when attending the Test Match nearby. Arrived at 12 noon to be told check-in is it at 2pm, staff not prepared to see if rooms available, got to my room eventually at 15.15 hours. Wake up call booked for the following morning which didn't happen, awoken that evening at 23.15pm... More 

Helpful?
Thank Ian F
PHWanderers, General Manager at Protea Hotel Wanderers, responded to this review

Dear Ian F, Thank you very much for taking the time to review your stay here on Trip Advisor. Please accept my sincerest apologies regarding your overall experience at our hotel. Please be assured that I have taken your feedback up with my TEAM as we wish to better the experience for you and other GUESTS in future. I apologize... More 

London United Kingdom
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago

My check in was less than ideal. Housekeeping were a bit slack in vacuuming. A bit of a grumble after a crappy stay in two previous Protea properties, but I will say the professional and kind caring way the staff rectified my grumbles is a testament to an incredible hotel. A VERY special mention NEEDS to be said of the... More 

Helpful?
Thank John C
PHWanderers, General Manager at Protea Hotel Wanderers, responded to this review

Dear John C, Thank you very much for taking the time such a lovely review here on Trip Advisor. Firstly please accept my sincerest apologies about the lack of housekeeping attention to your room, I can assure you that this has been addressed. Thank you very much for your wonderful feedback and commendations on the service received specifically from Lesley.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

It's hard to write a review for this hotel, in no way can I say it is the worst hotel ever, but by no means is it the best. The staff (only at reception) need a lesson in customer service, nobody likes attitude. Please, please, please do not be fooled by the hotels advert for free wifi, oh it's free... More 

Helpful?
Thank Lee J
PHWanderers, General Manager at Protea Hotel Wanderers, responded to this review

Dear Lee J, Thank you very much for taking the time to review your stay here on Trip Advisor. Firstly please accept my sincerest apologies about the attitude at the front desk, you have my utmost assurance that this was addressed with the TEAM personally by myself. I apologise that the 500MB free Wi-Fi was not sufficient, this is a... More 

Cape Town
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel has remarkable staff. The check in was highly efficient. The room was suitable as I was staying overnight for a business trip and the layout was good for this. I didn't get a chance to use the restaurant due to the brief stay. Highly recommended.

Helpful?
Thank Phindile T
PHWanderers, General Manager at Protea Hotel Wanderers, responded to this review

Dear Phindile, Thank you for reviewing your stay at our Hotel on Trip Advisor. I’m delighted to hear that you would recommend our hotel to other visitors and that the STAFF were “remarkable”, please be assured that I will pass this great feedback on to the rest of our TEAM! We hope on your next visit that you have the... More 

Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Nice comfortable room, free WiFi, fridge, kettle, bathroom had bath and separate shower. Gym in basement, small and quite busy in the mornings when I went but no problem getting a treadmill to run on as most people seemed to want to lift weights. Reception is chaotic. Some serious staff training needed as sadly they were pretty hopeless.

Helpful?
Thank Sheffieldrose
PHWanderers, General Manager at Protea Hotel Wanderers, responded to this review

Dear Sheffieldrose, Thank you for reviewing your stay at our Hotel on Trip Advisor. I am pleased to hear that you liked the rooms and in-room facilities available, and that you were able to make use of the treadmill in the gym despite it being busy. Please accept my sincerest apologies about the reception being chaotic, although we were very... More 

Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

breakfast firstly is very expensive at this hotel. when we arrived at the hotel the system was offilne and they had no back up dispite confirming my booking twice. Room was very small. Porters where helpful. wifi is free.

Helpful?
Thank neville n
PHWanderers, General Manager at Protea Hotel Wanderers, responded to this review

Dear Neville n, Thank you for reviewing your stay at our Hotel on Trip Advisor. I am so sorry to hear that you found the breakfast price high; the price for our breakfast is based on the large variety and selection available on the buffet however I have noted your comment and will pass this feedback on to the relevant... More 

Grimston, United Kingdom
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is well situated for the Wanders cricket ground. Just 5 to 10 minutes walk away. As I was going to see the mighty England play.Booking in did however take quite a while.In the end they gave me another room as the one I was supposed to have still was not ready. The room was well sized with a... More 

Helpful?
Thank jnRadcliffe
PHWanderers, General Manager at Protea Hotel Wanderers, responded to this review

Dear JnRadcliffe, Thank you for reviewing your stay at our Hotel on Trip Advisor. We are so pleased to hear that our location was convenient for you to attend the cricket. Please accept my apologies that the check in took long, we were fully booked last week due to the cricket although this is not an excuse we will certainly... More 

johannesburg
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My wife and I often stay at this hotel after watching a cricket test match at Wanderers stadium as it is convenient to park at the hotel and go there afterwards for a shower and supper, thereby avoiding the traffic home. The leisurely breakfast the next morning is always enjoyable too. Our last stay this week was a huge disappointment.... More 

Helpful?
Thank tonydry
PHWanderers, General Manager at Protea Hotel Wanderers, responded to this review

Dear Tonydry, Thank you for reviewing your stay at our Hotel on Trip Advisor. Please accept my sincere apologies for the discomfort and inconvenience that you experienced during your stay. Your feedback about the cleanliness of the ladies toilets and the service in the restaurant certainly does not reflect the high standard of service and quality that Protea Hotel Wanderers... More 

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