Protea Hotel Hatfield (South Africa) - Hotel Reviews

Address: 1141 Burnett Street, Hatfield 0083, South Africa

Region: South Africa > Gauteng > Hatfield

Amenities:

Bar/Lounge Free High-Speed Internet Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access

Hotel Style:

Ranked #2 of 3 hotels in Hatfield

Price Range: $

Hotel Class:3 star (3*)

Official Description (provided by the hotel):: Sophisticated Pretoria accommodation. Protea Hotel Hatfield is situated in the trendy and upmarket suburb of Hatfield. Ideally positioned close to tourist attractions, business centres, shopping malls, embassies and sports stadiums. What more could a business or leisure traveller ask for? It also offers easy access to a host of entertainment venues and restaurants in Pretoria, as well as the Union Buildings and University of Pretoria. The Protea Hotel Hatfield comprises 119 contemporary rooms, designed to offer fashionable yet comfortable accommodation in Hatfield. Every room offers en-suite bathrooms, air-conditioning, colour LCD televisions, Wi-Fi connectivity and secure digital safes. Bring the kids and take advantage of babysitting services and a 24-hour reception desk, or enjoy satellite TV channels and the bar facilities. As a central hotel in Pretoria, the Protea Hotel Hatfield is located within walking distance of leading attractions and landmarks in Pretoria. These include the University of Pretoria, Loftus Versveld sports stadium and the Hatfield Gautrain station, as well as bus routes and 24-hour medical centres. Enjoy easy access to all major roads and highways, as well as to O.R. Tambo Airport and the city of Johannesburg. Whatever your reason for travelling to Pretoria, you could not ask for a more perfect location for your Hatfield accommodation requirements. ... more less

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Monica L

Bellinzona, Switzerland

Senior Reviewer

6 reviews

6 hotel reviews

Reviews in 6 cities

1 helpful vote

“Good relationship quality/service and price”

Reviewed May 11, 2013

I went to Pretoria for a visit of an embassy. The hotel location is very close to the embassies zone, so it was perfect for my purposes. In any case, I found out that the hotel zone was really nice, sure and with many shops and restaurants. The transfer from Johannesburg airport was organized by the hotel and it was... More

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Crouching_Hippo

Leeds, UK

Senior Contributor

28 reviews

20 hotel reviews

Reviews in 15 cities

42 helpful votes

“It's Just About Okay...”

Reviewed April 22, 2013

I stayed here for two weeks on business and it was okay. The location was good for me as it was only a 10 minute walk to work and there is a large selection of food outlets nearby and the hotel is also directly opposite the Hatfield Plaza where there is a supermarket and loads of other shops. The Gautrain... More

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Dear Crouching Hippo Thank you for the constructive and comprehensive feedback you posted on Tripadvisor. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for any inconvenience caused due to us not providing room service, as well as for the few issues you experienced... More

MaryKD

Los Angeles, California

2 reviews

Reviews in 2 cities

“Overcharged, misplaced reservation,no receipts, lied”

Reviewed April 20, 2013

Stayed here the beginning of April with a friend who was teaching in the village schools. Had arrived late evening from Botswana. Had already been charged on credit card for two nights. They could not find our reservations , were fully booked and sent us to another hotel around the corner. We had to pay there for the night. Protea... More

Dear MaryKD Please accept my apologies for any inconvenience caused as a result of your booking not reflecting in our system upon arrival. After follow up and investigation the following morning we managed to find the details of your booking and you were accommodated at our hotel. We have been in contact with you via email and have given you... More

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The-Elusive-Thnith

London

29 reviews

23 hotel reviews

Reviews in 23 cities

19 helpful votes

“Friendly and central, only minor let downs”

Reviewed March 11, 2013

Stayed here for 3 nights on a business trip. The receptionist, bar and security staff were all very friendly and helpful which helped give the place a warm, homely feel. Check in and check out were both efficient. As others have stated, the entrance is rather hidden between an Italian restaurant on the one side and a Pizza restaurant on... More

Dear The-Elusive-Thnith GUEST feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Thank you for your post on TripAdvisor and please accept my sincere apology that your room had a few maintenance problems. I have discussed your review with My Management TEAM and we have implemented corrective measures to ensure that the maintenance... More

Sa_Ka87

Oslo, Norway

8 reviews

8 hotel reviews

Reviews in 8 cities

5 helpful votes

“Good location, confused staff”

Reviewed February 25, 2013

An ok hotel to stay for a night. The rooms was nicely decorated and clean and the location was good. Our experience with the staff on the other wasn´t too good. When we checked in they said that they hadn't received our payment so they charged us another 940 zar even though we had prepaid our stay. When we went... More

Dear Sa_Ka87 Thank you for your post on TripAdvisor. All feedback is greatly valued and will be used to improve our service offering to our GUESTS. Please accept my sincere apologies for any inconvenience caused as a result of the billing and STAFF problems. I can confirm that your comments regarding our “confused” STAFF is seen in a very serious... More

Stoz_ichi

Albany, WA

23 reviews

11 hotel reviews

Reviews in 17 cities

7 helpful votes

“Handy location and helpful friendly staff”

Reviewed February 21, 2013

Protea Hatfield is well located to explore other areas of Tswane (Pretoria). Close to the Gautrain it is easy to travel to other parts of the city. Being close to the University means it can be noisy if you have a room on the western side of the building, and there is plenty of fast food outlets if that is... More

Dear Stoz_ichi Thank you for your positive and very constructive feedback posted here on TripAdvisor. All feedback is greatly appreciated and used to improve our service offering to our GUEST where possible. I am glad to report back that our soundproofing upgrade on all our west facing rooms are nearing completion and all sound issues from the nearby Bars, restaurants,... More

Sybert03

East London, South Africa

Contributor

11 reviews

Reviews in 10 cities

9 helpful votes

“Hotel at the end of the univers(ity)”

Reviewed February 5, 2013

The best advise is to consider this hotel as a last resort - and I use the term resort in a very loose kind of way. Reception is noisy and the staff are confused. Remotes and baterries are not big on the agenda - hear a customer comp,ain about non operation batterries and soon found myself in the same situation.... More

Dear Sybert03 Thank you for posting your review on TripAdvisor. Please accept our sincere apologies for the inconvenience caused during your stay with us. Feedback is always valued and will be used to improve our service offering to our GUESTS. During your request for batteries for your remote control, we experienced an emergency situation at the hotel that required the... More

zodiac0908

Gaborone

Reviewer

4 reviews

3 hotel reviews

Reviews in 4 cities

2 helpful votes

“The Outdoor Landscape vs. Interior Offering”

Reviewed December 18, 2012 via mobile

I travelled to Pretoria on a weekend getaway with my sister.Getting to our destination was difficult even with the my dutiful second pilot and the navigator, as the city has numerous off ramps. Entry unto the hotel street is via 1 way rd.The hotel is not really visible, we got lost as the signage is hidden. The entrance is actually... More

Dear Zodiac0908 Thank you for your feedback posted on TripAdvisor. All feedback is greatly valued and used constructively to improve our service offering to our GUESTS where possible. Hatfield is one of the safer suburbs in Pretoria, due to continues CCTV monitoring by the Hatfield Community Improvement Initiative as well as constant foot and vehicle patrols by armed guards in... More

travell_a_lot

Southern England

Top Contributor

57 reviews

31 hotel reviews

Reviews in 42 cities

37 helpful votes

“Protea Hatfield Hotel”

Reviewed December 11, 2012

Stayed here for business, area busy as in a student area. Safe enough during the day - best in company after dark. Easy access to Fast rail. Best to bok a shuttle or prearranged taxi with trusted body. Hotel very clean and comfortable of high standard and staff who really try to make your visit touble free. Pool is really... More

Dear Travel_a_Lot Thank you for posting a review on TripAdvisor. Your feedback is greatly valued. I am please to inform you that our rooms are in the process of being double glazed and this should eliminate the noise experienced from outside. Hatfield is one of the safer suburbs in Pretoria, due to continues CCTV monitoring by the Hatfield Community Improvement... More

Pascal C

Harare, Zimbabwe

88 reviews

38 hotel reviews

Reviews in 37 cities

66 helpful votes

“Safe place with lots of life around”

Pretoria can be a dangerous city and you may prefer simply staying at your hotel in the evening because you won't take the risk of being mugged or worse. Not here. The hotel is smack in the middle of a vibrant area, close to University dorms, with plenty of life during the day and in the evenings. You can walk... More

Dear Pascal C Thank you for taking the time to post a review on TripAdvisor. Feedback is always valued and will be utelised to make positive changes where necessary. I have personally addressed the poor service you received in the restaurant and my management has assured me that this is receiving their top attention and will be rectified immediately. Thank... More

1-10 of 23 reviews

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Protea Hotel Hatfield

Protea Hotel Hatfield

23 reviews from our community

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