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Protea Hotel Willow Lake

4.0 of 5 101 Henry St, Bloemfontein 9330, South Africa
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Protea Hotel Willow Lake
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Protea Hotel Willow Lake
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94 reviews from our community

Traveler rating
    22
    36
    23
    9
    4
See reviews for
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10
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54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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    (28)
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Pretoria, Gauteng, South Africa
2 reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

Overall impressed, would highly recommend. Provides a comfy stay for business travel. Conveniently located. Food was great, staff always smiling. Will stay here everytime I visit Bloemfontein. Planning a family trip and will sleep over.

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Winston W What a good start to a new week with your wonderful comments on TripAdvisor. Thank you so much for taking the time to give us your feedback. I am so proud of my TEAM at Protea Hotel Willow Lake, and we are here to meet and exceed all our GUEST’s expectations. Looking forward to your next visit,... More 

Pretoria
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed one night in this very clean, modern hotel. Personnel very helpful. Sufficient free parking available. The room layout is open plan so if you like more privacy with regards to use of bathroom, you might not like the set up that much.

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear hermadw It was great reading your TripAdvisor comment this morning, thank you for the feedback. Your comments about the open plan shower is correct, and this is becoming a trend in the industry, however you are right in saying that some GUEST’s would prefer more privacy. We do have privacy curtains in our sharing rooms. It’s always good to... More 

Greater Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

I have been coming down to Bloem on business for over 5years and my agent had previously rotated hotels i was staying at and i must say Protea Hotel Willow Lake is the best amongst "bigger" hotels within Bloem and now I refuse to be booked elsewhere. Rooms are very clean, staff is very helpful and explain thoroughly during checkin.... More 

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Tshepoetsile You really made our morning today when we read your TripAdvisor comments, thank you so much for taking the time to do so. It is always wonderful for our TEAM to hear that we are meeting and exceeding our GUEST’s expectations, and it is always great to welcome you back to our Hotel. I must agree with your,... More 

Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed over at the Protea Willow Lake on the way back from the Cape. The location of the hotel was great - easy access from the highway and right next to the Zoo. The hotel was very clean and comfortable but the best aspect was the outstanding service from all of the staff members. They really could not have been... More 

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear AnneB822 Thank you so much for taking the time to post your comments on TripAdvisor. Your comments were shared in our morning meeting this morning, and I complimented my STAFF on your great comments. It is so important to us as a TEAM to know when we are doing right, and to meet and exceed all our GUEST’s expectations.... More 

Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I made a short stopover in Bloemfontein, on my return drive from Cape Town to Johannesburg. There was sufficient parking, security was good. The check-in was quick. The room was clean, and adequately fitted. It was quite a refreshing change to be able to view some of the animals in the zoo, and this created a unique atmosphere - great... More 

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GMWillowLake, Manager at Protea Hotel Willow Lake, responded to this review

Dear Trevor D Compliments of the season to you and your loved ones. It is wonderful to hear that we have met your expectations and that you liked the atmosphere and concept that the Protea Hotel Willow Lake has to offer, we are glad that you chose to stay with us, and that you shared your comments. Thank you so... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

Traveling back from the Transkei back to JHB, our family needed a very much needed break in our travel journey. Room was comfortable although a little small for the four of us. Food both at dinner and breakfast was excellent. Service was superb! We will be back!!!

Was this review helpful? Yes
GMWillowLake, Manager at Protea Hotel Willow Lake, responded to this review

Dear Ursula F Compliments of the season to you and your family! We are so glad to hear from you after your stay with the Protea Hotel Willow Lake, thank you so much for taking time to write a review. Our TEAM will most definitely be humbled and motivated by your comments. Thank you so much again, we hope to... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

What I loved most about the hotel is that it's right next to the zoo! Great for kids! Even though it was raining most of the time we were there, we still managed to spot some wildebeest, ostrich and eland. Check was quick and the staff were friendly & helpful. The rooms had modern decor and ours faced the zoo.... More 

Was this review helpful? Yes 1
GMWillowLake, Manager at Protea Hotel Willow Lake, responded to this review

Dear lebop2014 Compliments of the season! Thank you for your wonderful recommendation of the Protea Hotel Willow Lake and taking the time to review us on Trip Advisor! It is wonderful to hear that we have met your expectations and that you liked our surroundings and location so much, we are truly grateful that you chose to stay with us,... More 

Pretoria, Gauteng, South Africa
1 review
5 of 5 stars Reviewed December 18, 2014

Great thank you to Willow Lake PH, we had a memorable stay and the staff and management we friendly and very helpful. They went above and beyond in assisting myself and my family have a great stay. Lovely location and easy access.

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear DES430 Thank you so much for your wonderful comments about your recent stay at Protea Hotel Willow Lake – Bloemfontein on TripAdvisor. It is always great for us to hear that we have met and hopefully exceeded all your expectations, as this is what we strive for – perfect GUEST service. May you and your family have a blessed... More 

Johannesburg, South Africa
2 reviews
5 of 5 stars Reviewed December 9, 2014

I have been staying at the Protea Willow Lake Hotel for quite some time now, but my last visit in November 2014 was just absolutely amazing. It makes a massive difference to check in with a Protea loyalty card (Procard) which means that the front desk staff have all your details. The front desk experience was very pleasant and friendly.... More 

Was this review helpful? Yes
GMWillowLake, Manager at Protea Hotel Willow Lake, responded to this review

Dear Mr. Kapp It certainly means a lot to us to have a regular GUEST like yourself give your feedback on Trip Advisor, we are truly humbled and grateful to you for taking the time to do so. We share all our GUEST reviews with our STAFF and Management daily, your comments will most surely assist us with our endeavor... More 

Vryheid, South Africa
1 review
5 of 5 stars Reviewed December 6, 2014

I can in for a meeting for the whole week. upon reception, the staff was absolutely friendly. being located next to the zoo has its advantages as my friends fro the USA ask me all the time if I see the animals and I was able to affirm that I did. During the middle of the week, I was too... More 

Was this review helpful? Yes
GMWillowLake, Manager at Protea Hotel Willow Lake, responded to this review

Dear Chaplain2729 Thank you so much for your kind comments, your rating leaves our TEAM with a big smile and motivated for the festive season. We are glad that you enjoyed your stay with the Protea Hotel Willow Lake and that the nature facing rooms were to your liking. The hotel has fridges on standby as per your comment, you... More 

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Additional Information about Protea Hotel Willow Lake

Address: 101 Henry St, Bloemfontein 9330, South Africa
Location: South Africa > Free State > Bloemfontein
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Willow Lake 4*
Number of rooms: 94
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Hotel Style:
#2 Luxury Hotel in Bloemfontein
#2 Business Hotel in Bloemfontein

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