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Protea Hotel Willow Lake

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101 Henry St, Bloemfontein 9330, South Africa
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1 room 1 guest
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Protea Hotel Willow Lake
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122 Reviews from our TripAdvisor Community

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Traveler rating
    35
    46
    27
    9
    5
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12
14
8
72
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (122)
  • Mar-May only
    (34)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (30)
All months
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

It is a lovely hotel with very nice atmosphere. But this time the service wasn't so good. The restaurant service for dinner was a epic fail but breakfast was good. Had a noisy neighbor with a very loud tv but that was not the hotels fault. It was a nice stay but the previous stay in the same hotel was... More 

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Rudovh We truly appreciate your review on TripAdvisor, thank you very much. It is imperative for us to know when we are doing right, but more importantly when we are doing wrong. Please accept my sincere apologies for the lack of service you have experienced in the restaurant, and there shouldn’t be any “bad days” in the service industry.... More 

Kimberley, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

*The receiptionist was very friendly and helpfull an also the rest of the personel that that was passing by *My room was very nice, clean and comfertable * THE BEST OF ALL WAS THE FOOD "DIT WAS BAIE LEKKER!!!" WELL DONE

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear MAckermann Ek is so bly u het lekker geeet.  Thank you so much for taking the time to post your comments on TripAdvisor. It is wonderful to read that you had a pleasant stay, and enjoyed our food prepared by my kitchen STAFF. I will definitely convey this feedback to my entire TEAM. Once again, thank you for... More 

Pretoria, South Africa
1 review
4 of 5 stars Reviewed 2 weeks ago

I would encourage family members to look no further than Protea. the personnel are always helping you with a smile and last Friday I was taken by surprise when one the staff member paid us a courtesy call. We were given sweets for appreciating our stay.

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear salinki Thank you for taking the time to post your lovely comments regarding your stay at Protea Hotel Willow Lake – Bloemfontein, really much appreciated. It is always great to hear that my STAFF are meeting and exceeding our GUEST’s expectations, that is why we are here. Once again thank you for your review, and we are looking forward... More 

Cape Town, South Africa
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago

Well situated with friendly staff, comfortable modern rooms - will stay here again. Everything works, it is clean, tidy and service is world class. Might not be the most luxurious but well worth every cent

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear StaffieZA Your review on TripAdvisor with reference to your stay at Protea Hotel Willow Lake – Bloemfontein is lovely, thank you so much. I am delighted to know that we met all your expectations, as that is what we strive to offer, to meet and exceed all our GUEST’s expectations. Once again thank you so much, I will definitely... More 

Gauteng, South Africa
1 review
5 of 5 stars Reviewed 3 weeks ago

I was pleasantly surprise, that one of the front desk staff members by the name of Kapa remember me from a visit more than two year ago. What warmed my heart even more was upon entering my room I noticed a hand writen note from the GM, Blance welcoming me back to the hotel.

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear NeilThomas27 Thank you so much for taking the time to post your comment on TripAdvisor, really much appreciated. I am delighted that Kapa acknowledged you on your arrival, we recently promoted him from the restaurant to reception, and I must say he is doing extremely well. Thank you for appreciating my welcome note, and it is always a pleasure... More 

South Africa
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Once again we had the pleasure of staying at PH Willow Lake while our son's school was there to play rugby. Blanché is testament that good management make good staff; they are always smiling, always helpful and always go the extra mile. Breakfast was a treat....HOWEVER...on Sunday morning I had to put on the plate warmer as someone had forgotten... More 

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear 1964DragonLady What a great way to start the day by reading your comments on TripAdvisor. Thank you so much for taking the time to write your review, really much appreciated. Please accept my sincere apologies for the “cold plates” as well as the Chef not being where they are suppose to be, I will definitely make sure that this... More 

Bloemfontein, South Africa
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 27, 2015

This is our favorable hotel for very short / weekend breaks in and around Free State. Rooms are comfortable specious for me and my wife. They have a great welcoming system by the manager that makes us feel welcome. Things to improve on: 1. Room service for all Prokard members even without Prokard rands.

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Yabela D It was great starting the day with reading your lovely comments on TripAdvisor. Thank you for taking the time to do so, really much appreciated. I will definitely convey your comments to our Head Office with reference to utilizing your Prokard for Room Service, and maybe this will be considered. Once again thank you, and I hope... More 

Cape Town
Level Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed July 25, 2015

It is hard to find decent accommodation when on a business trip to Bloemfontein. We had been booked into the Africa Lodge on a previous occasion by the travel agent (do not go there!) so played it safe by staying at this hotel. The restaurant was suprisingly good although the view of the moth eaten animals from the outside deck... More 

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Travelling_Louise Thank you for taking the time to post your comments on TripAdvisor, this is really much appreciated. It is great to read that you had a pleasant stay with us, as that is what we strive for, to meet and exceed all our GUEST’s expectations. I don’t know if you are aware that the zoo will be relocating... More 

Washington DC, District of Columbia
Level Contributor
429 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
1 of 5 stars Reviewed July 23, 2015

Have traveled across the globe and have out of bathroom shower experiences...glassed in overlooking mountains, in the bush to experience the wild, but never in a city hotel did I expect a shower in my bedroom. No, no curtain to put around the shower. No, no curtain to separate the bed from the shower (although did find out, we were... More 

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear PlatinumHoney Thank you so much for your valued comments regarding your stay at Protea Hotel Willow Lake recently. It is vital for us to know when we are doing right, but more importantly when we are doing wrong. Please accept my sincere apologies for the inconvenience caused with your dinner experience. This is not the service we strive to... More 

Johannesburg, South Africa
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 30, 2015

This hotel is great as it is convenient near two malls, zoo, two stadiums and easily accessible. Love the rooms very modern and trendy. Their business centre is well equipped with the latest softwares etc

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Brian M Thank you for taking the time to post your comments on TripAdvisor, really much appreciated. I can only agree with you that the Hotel’s location is perfect for any business or leisure traveler, and that our rooms are very modern and trendy. I am delighted to know that you have enjoyed your stay, as that is the... More 

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