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All 23 Bloemfontein hotels

Protea Hotel Willow Lake

4.0 of 5 Hotel   |   101 Henry St, Bloemfontein 9330, South Africa
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Protea Hotel Willow Lake
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Ranked #4 of 23 Hotels in Bloemfontein
A recent review
3 of 5 stars reviewed 2 weeks ago
RubyTuesdayDevon Devon
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82 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Devon
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We did not receive a good welcome and in general the staff seemed unfriendly. A few members of staff were pleasant. Our room was tired but the bed was comfortable. The best thing was its location - in a zoo!! We were worried about the zoo but really did not need to be after paying a visit. A unique experience... More

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear RubyTuesdayDevon Thank you for your comments on TripAdvisor. It is always disappointing to read a negative comment, however vital for us to know when we are doing wrong, as we strive to offer best GUEST service. The Hotel’s location is indeed an asset, and one can truly relax and not even feel that you are in a city. Please... More

Pretoria, South Africa
1 review
5 of 5 stars Reviewed 3 weeks ago

Very neat, tidy and organised. Personnel are very friendly and SMILING - this is good. Food was good and enjoyable. Then finally, what a position - with zoo animals next to the hotel - next to the rooms, dining room, outside relaxing area - you have have zoo animals. Brilliant. Thank for a good stay......

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Webb1352014 Thank you for taking the time to post your comments regarding your recent stay at Protea Hotel Willow Lake – Bloemfontein on TripAdvisor. It is lovely for us to know when we are doing right to meet and exceed all our GUEST’s expectations, as this is what we strive for – best GUEST service. I cannot agree with... More

Pretoria, South Africa
Contributor
14 reviews 14 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is in a quiet area of town- with the zoo next to the hotel- creating a peaceful and relaxing atmosphere that is enhanced by contemporary and unique design elements. Outside pool and relaxing area is a delight with deck overlooking the zoo. Hotel is in close proximity of shops, schools and restaurants. Modern layout of rooms stands out... More

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear pretoriamariev It was wonderful to read your TripAdvisor comment this morning, and I will definitely relay it to my TEAM. Thank you so much for taking the time to post your comment. I can only agree with your that our Hotel is stunning, and it is great to know that our TEAM is doing right. Our mission is to... More

Gaborone, Botswana
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

As Missionaries we travel all over the place and we have visited the Protea Willows Hotel in Bloemfontein on a number of occasions. Very happy to say our visits have all been a fantastic experience, The City of Roses has not failed in any way . Check inn.....Perfect Service ........Great Rooms .........Spacious Breakfast......Baie Lekker (Very nice) Internet ........Free and available... More

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear botfam Thank you so much for the great comments on TripAdvisor. It is extremely motivating for my TEAM to know when we are doing right, and we all started a new week motivated and ready to meet and exceed all our GUEST’s expectations. We are looking forward to your next visit, stay safe and take care. Kind Regards Blanché... More

Kimberley, South Africa
Contributor
16 reviews 16 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 16, 2014

One of the better hotels to stay in Bloemfontein. The rooms are spacious and well equiped. Good wifi also. Only negatives are the smell of the food cooking that permeates whole hotel and rooms and loud music early in the morning that also permeates all the floors and rooms. Nothing worse than the overbearing smell of cooking bacon filling the... More

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Tsalas Thank you for taking the time to post your comment on TripAdvisor. It is always good to know when we are doing right, but more importantly when we are doing wrong. Please accept my sincere apologies for the inconvenience caused. Unfortunately the design of the Hotel does lack in providing a “non-smell” area above the kitchen, this is... More

Cape Town Central, South Africa
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 13, 2014

Enjoyed recent stay at PH Willow Lake. Great all round service. Hotel neat and clean. Front desk very helpful. Chef Zandi & Johan took care of my veg meals. Will stay there again. Good view of zoo, saw a few animals.

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear morganpillay Thank you so much for your lovely comments on TripAdvisor. Myself and my TEAM are here to serve, and to know when we are doing right makes us so much more motivated to perform even better. I have relayed your comments to Zandi and Johan in our morning meeting, and they were smiling from ear to ear. Once... More

Dobsonville, Gauteng, South Africa
1 review
5 of 5 stars Reviewed October 11, 2014

amazing hotel, beautiful rooms, awesome service from security, porters to front-desk, the only weakest link is the not so professional check-in agent "Image". Sort it out and our stay would be 100%, right now we are @ 60% happy due to her welcome

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Tumza T Thank you so much for taking the time to post your comments on TripAdvisor. I am delighted to hear that you received excellent service during your stay over the busy Macufe period. Please accept my sincere apologies for any inconvenience that was caused with your check-in at the Hotel, it has been dealt with, and hopefully next... More

bloemfontein
Contributor
11 reviews 11 reviews
4 hotel reviews
4 of 5 stars Reviewed October 7, 2014

This is a beautiful hotel. Sipping on a drink or coffee overlooking a Zoo is quite something to experience. One will mostly see buck but do yourself and go to the Zoo itself, Entrance to the Zoo next to the Hotel. Water from the pool and the strategic garden lights adding to the ambiance. Pop in for just coffee if... More

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear cynthia l WOW, what a lovely comment you posted on TripAdvisor! Thank you for the positive feedback, much appreciated. Not only did you like the Hotel, you are also a true Ambassador to our great city Bloemfontein. Looking forward to welcoming you back at our lovely property, and thank you once again for taking the time to post your... More

Sequim, WA
Top Contributor
101 reviews 101 reviews
44 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 10, 2014

I was excited to visit a hotel that was located in a zoo. We asked a room with a view of the animals and were cheerfully accommodated for an extra fee. Great. Unfortunately, the exhibit outside our window was being renovated so we couldn't see any animals from our window. The hotel was clean; rooms were compact -- the clear... More

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear SequimWA Traveler Thank you for taking your time to comment on TripAdvisor. These comments are extremely important to us, to ensure that we meet and exceed all our GUEST’s expectations. I am delighted to hear that you received “first rate” service from the STAFF, as that is why we are in this industry, to serve our GUESTS. Unfortunately they... More

Johannesburg, Gauteng, South Africa
1 review
5 of 5 stars Reviewed September 9, 2014

I had a pleasant moment at Protea willow lake hotel the staff are friendly, more welcoming. Keep up the good work. I stayed there for almost twoo weeks they really made it easy for me. Staff is friend very helpful. Free WiFi .

Was this review helpful? Yes
GMWillowLake, Manager at Protea Hotel Willow Lake, responded to this review

Dear ConniePilane Thank you so much for your kind comments, our TEAM is delighted that we met your expectations. It is ratings like yours that keeps us motivated and smiling. We hope to welcome you back soon, thank you again. Kindest regards, LINDY MEIRING / DEPUTY GENERAL MANAGER Protea Hotel Willow Lake Bloemfontein More

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Additional Information about Protea Hotel Willow Lake

Address: 101 Henry St, Bloemfontein 9330, South Africa
Location: South Africa > Free State > Bloemfontein
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel Willow Lake 4*
Number of rooms: 94
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