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Protea Hotel Willow Lake

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101 Henry St, Bloemfontein 9330, South Africa
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Protea Hotel Willow Lake
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116 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Bloemfontein, South Africa
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago NEW

This is our favorable hotel for very short / weekend breaks in and around Free State. Rooms are comfortable specious for me and my wife. They have a great welcoming system by the manager that makes us feel welcome. Things to improve on: 1. Room service for all Prokard members even without Prokard rands.

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Yabela D It was great starting the day with reading your lovely comments on TripAdvisor. Thank you for taking the time to do so, really much appreciated. I will definitely convey your comments to our Head Office with reference to utilizing your Prokard for Room Service, and maybe this will be considered. Once again thank you, and I hope... More 

Cape Town
Level Contributor
74 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 1 week ago

It is hard to find decent accommodation when on a business trip to Bloemfontein. We had been booked into the Africa Lodge on a previous occasion by the travel agent (do not go there!) so played it safe by staying at this hotel. The restaurant was suprisingly good although the view of the moth eaten animals from the outside deck... More 

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Travelling_Louise Thank you for taking the time to post your comments on TripAdvisor, this is really much appreciated. It is great to read that you had a pleasant stay with us, as that is what we strive for, to meet and exceed all our GUEST’s expectations. I don’t know if you are aware that the zoo will be relocating... More 

Washington DC, District of Columbia
Level Contributor
410 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
1 of 5 stars Reviewed 1 week ago

Have traveled across the globe and have out of bathroom shower experiences...glassed in overlooking mountains, in the bush to experience the wild, but never in a city hotel did I expect a shower in my bedroom. No, no curtain to put around the shower. No, no curtain to separate the bed from the shower (although did find out, we were... More 

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear PlatinumHoney Thank you so much for your valued comments regarding your stay at Protea Hotel Willow Lake recently. It is vital for us to know when we are doing right, but more importantly when we are doing wrong. Please accept my sincere apologies for the inconvenience caused with your dinner experience. This is not the service we strive to... More 

Johannesburg, South Africa
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is great as it is convenient near two malls, zoo, two stadiums and easily accessible. Love the rooms very modern and trendy. Their business centre is well equipped with the latest softwares etc

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Brian M Thank you for taking the time to post your comments on TripAdvisor, really much appreciated. I can only agree with you that the Hotel’s location is perfect for any business or leisure traveler, and that our rooms are very modern and trendy. I am delighted to know that you have enjoyed your stay, as that is the... More 

Midrand, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 23, 2015

Protea Hotel Willow Lake has not disappointed me thus far with is friendly service and excellent accommodation. In particular, being a lacto-vegetarian, my dietary requirements were always met with special attention given by Chef Johan. He had gone out of his way to always accommodate my dietary requirements. I applaud the care and attention given to guests. Well done!

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Rishal108 What a great way to start the morning by reading your comments on TripAdvisor. Thank you so much for taking the time to post your lovely comments. That is why we are here to meet and exceed all our GUESTS expectations. I will definitely convey your feedback to Johan, and the rest of my TEAM. Once again, thank... More 

Kimberley, South Africa
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 10, 2015

Having stayed here a number of times over a period of months, I find the service in the dining area going from bad to worse. The hotel has increased its staff yet during breakfast and dinner one has to try locate the staff to get basics like coffee, drinks or the plaes removed from the table. They are to be... More 

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Jozijay Thank you for taking the time to post your comments on TripAdvisor. It is important for us to know when we are doing right, but more importantly, when we are doing wrong. Please accept my sincere apologies for the lack of service you experienced in our Restaurant, as this is not the standard of service we strive to... More 

Pretoria, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 8, 2015

The hotel is within reach of many interesting venues in the CBD and conveniently located to enhance the accomplishment of your mission in Bloemfontein. Right at the reception you feel the warm welcome and the check in personnel are on top of their game. The Wi-Fi hotspot on the house is great and accessing it is a pleasure. The appetising... More 

Was this review helpful? Yes 2
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear elliot945 What a wonderful way to start the day with such lovely comments on TripAdvisor. Thank you so much for taking the time to post your comments of Protea Hotel Willow Lake – Bloemfontein, really much appreciated. Your review will be read in our morning meeting, and I am convinced that it will motivate my entire TEAM at the... More 

Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 4, 2015

Having stayed here for a few nights now, I have found this to be a little gem right in the city centre of Bloemfontein. Beautifully appointed with a nice "bush" theme, and really friendly and efficient staff. I'll be back.

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear JohannS2969 What a lovely comment on TripAdvisor about you finding a “gem” in Bloemfontein. I couldn’t agree with you more, and thank you so much for taking the time to post your comments. It is always great to hear that the STAFF was friendly and efficient, as that is why we are here. Hope to welcome you back in... More 

Kroonstad, South Africa
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 2, 2015

We unexpectedly had to stay over in Bloemfontein for 3 nights. The reservation staff were very accommodating and the restaurant buffet was very good. The room close to the steps to the first floor could be very noisy at times, since reception is just down stairs and the staircase is being cleaned at 6h00 am. The room was clean, the... More 

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Luzette W From a very wet and cold Bloemfontein, I just want to thank you so much for your lovely comments on TripAdvisor, and thank you for taking the time to post your comments – this is really much appreciated. I must agree with your our location is ideal, and we strive to offer best GUEST service. We hope... More 

Johannesburg, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 27, 2015

All too often hotels compromise on comfort for the modern look. The Protea Hotel at Willow Lake Bloemfontein has found the perfect balance. With Clean modern rooms and an amazingly comfortable atmosphere this hotel is definitely worth a stay. Perfectly situated close to pretty much everything in Bloem. My Thanks to the staff for an awesome stay.

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear davidsa10 Thank you so much for taking the time to post your comments on TripAdvisor, really much appreciated. I must agree with you we have lovely modern rooms, and to meet and exceed our GUEST’s expectations is why we are here – to serve. My TEAM will be thrilled to hear your positive review, and I hope we can... More 

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Prices are for 1 room, 2 adults
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