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All 22 Bloemfontein hotels

Protea Hotel Willow Lake

4.0 of 5 Hotel   |   101 Henry St, Bloemfontein 9330, South Africa
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Protea Hotel Willow Lake
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Ranked #4 of 22 Hotels in Bloemfontein
A recent review
5 of 5 stars reviewed yesterday
botfam Gaborone, Botswana
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79 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gaborone, Botswana
Contributor
18 reviews 18 reviews
15 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

As Missionaries we travel all over the place and we have visited the Protea Willows Hotel in Bloemfontein on a number of occasions. Very happy to say our visits have all been a fantastic experience, The City of Roses has not failed in any way . Check inn.....Perfect Service ........Great Rooms .........Spacious Breakfast......Baie Lekker (Very nice) Internet ........Free and available... More

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Kimberley, South Africa
Contributor
13 reviews 13 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

One of the better hotels to stay in Bloemfontein. The rooms are spacious and well equiped. Good wifi also. Only negatives are the smell of the food cooking that permeates whole hotel and rooms and loud music early in the morning that also permeates all the floors and rooms. Nothing worse than the overbearing smell of cooking bacon filling the... More

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Tsalas Thank you for taking the time to post your comment on TripAdvisor. It is always good to know when we are doing right, but more importantly when we are doing wrong. Please accept my sincere apologies for the inconvenience caused. Unfortunately the design of the Hotel does lack in providing a “non-smell” area above the kitchen, this is... More

Cape Town Central, South Africa
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Enjoyed recent stay at PH Willow Lake. Great all round service. Hotel neat and clean. Front desk very helpful. Chef Zandi & Johan took care of my veg meals. Will stay there again. Good view of zoo, saw a few animals.

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear morganpillay Thank you so much for your lovely comments on TripAdvisor. Myself and my TEAM are here to serve, and to know when we are doing right makes us so much more motivated to perform even better. I have relayed your comments to Zandi and Johan in our morning meeting, and they were smiling from ear to ear. Once... More

Dobsonville, Gauteng, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

amazing hotel, beautiful rooms, awesome service from security, porters to front-desk, the only weakest link is the not so professional check-in agent "Image". Sort it out and our stay would be 100%, right now we are @ 60% happy due to her welcome

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Tumza T Thank you so much for taking the time to post your comments on TripAdvisor. I am delighted to hear that you received excellent service during your stay over the busy Macufe period. Please accept my sincere apologies for any inconvenience that was caused with your check-in at the Hotel, it has been dealt with, and hopefully next... More

bloemfontein
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This is a beautiful hotel. Sipping on a drink or coffee overlooking a Zoo is quite something to experience. One will mostly see buck but do yourself and go to the Zoo itself, Entrance to the Zoo next to the Hotel. Water from the pool and the strategic garden lights adding to the ambiance. Pop in for just coffee if... More

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear cynthia l WOW, what a lovely comment you posted on TripAdvisor! Thank you for the positive feedback, much appreciated. Not only did you like the Hotel, you are also a true Ambassador to our great city Bloemfontein. Looking forward to welcoming you back at our lovely property, and thank you once again for taking the time to post your... More

Sequim, WA
Top Contributor
90 reviews 90 reviews
38 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 10, 2014

I was excited to visit a hotel that was located in a zoo. We asked a room with a view of the animals and were cheerfully accommodated for an extra fee. Great. Unfortunately, the exhibit outside our window was being renovated so we couldn't see any animals from our window. The hotel was clean; rooms were compact -- the clear... More

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear SequimWA Traveler Thank you for taking your time to comment on TripAdvisor. These comments are extremely important to us, to ensure that we meet and exceed all our GUEST’s expectations. I am delighted to hear that you received “first rate” service from the STAFF, as that is why we are in this industry, to serve our GUESTS. Unfortunately they... More

Johannesburg, Gauteng, South Africa
1 review
5 of 5 stars Reviewed September 9, 2014

I had a pleasant moment at Protea willow lake hotel the staff are friendly, more welcoming. Keep up the good work. I stayed there for almost twoo weeks they really made it easy for me. Staff is friend very helpful. Free WiFi .

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GMWillowLake, Manager at Protea Hotel Willow Lake, responded to this review

Dear ConniePilane Thank you so much for your kind comments, our TEAM is delighted that we met your expectations. It is ratings like yours that keeps us motivated and smiling. We hope to welcome you back soon, thank you again. Kindest regards, LINDY MEIRING / DEPUTY GENERAL MANAGER Protea Hotel Willow Lake Bloemfontein More

2 reviews
5 of 5 stars Reviewed September 4, 2014

I only stayed for one night, but my stay was the best. The welcoming you receive from the front desk staff make you feel like you welcomed and the rooms set are nice and the wifi . Keep up the excellent work..

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear andre_jefferies Thank you for taking the time to post your comment on “TripAdvisor”, much appreciated. I am delighted to hear that you had a great stay with us, it is each STAFF member’s mission to meet and exceed all GUEST’s expectations. I must agree with you, we have a lovely, friendly and vibey bunch of STAFF members at reception,... More

Cape Town, South Africa
1 review
4 of 5 stars Reviewed August 26, 2014

I've stayed at the Protea Willow Lake on two separate occasions and have walked away happy on both occassions. Helpful staff, central location, good facilities INCL WIFI!! LOL. On my last stay I loved the hand written welcome note I found hanging on my lampshade! Keep it up Willow Lake

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Analacs Thank you so much for your positive feedback on TripAdvisor. Your comments were read and shared in our morning meeting, and the TEAM started their day smiling. At Protea Hotel Willow Lake we strive to exceed all our GUEST’s expectations, and it seems that we are heading in the right direction. Looking forward to welcoming you back at... More

Pretoria, South Africa
1 review
5 of 5 stars Reviewed August 4, 2014

I only stayed for one night, but my stay was the best. The welcoming from the front desk, the cleaners, the restaurant staff and the Marketing team is amazing. They make you feel like a president and the rooms are to die for. Keep up the excellent work..

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Motsumi Thank you so much for taking the time to post your comments on TripAdvisor. I am pleased to hear that you had a wonderful stay, as this is how all our GUESTS should feel – like a President as you stated it. I will definitely relay your positive comments onto my TEAM, and we are looking forward to... More

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Additional Information about Protea Hotel Willow Lake

Address: 101 Henry St, Bloemfontein 9330, South Africa
Location: South Africa > Free State > Bloemfontein
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Willow Lake 4*
Number of rooms: 94
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