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Protea Hotel Willow Lake

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101 Henry St, Bloemfontein 9330, South Africa
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Protea Hotel Willow Lake
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113 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Johannesburg, South Africa
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This hotel is great as it is convenient near two malls, zoo, two stadiums and easily accessible. Love the rooms very modern and trendy. Their business centre is well equipped with the latest softwares etc

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Brian M Thank you for taking the time to post your comments on TripAdvisor, really much appreciated. I can only agree with you that the Hotel’s location is perfect for any business or leisure traveler, and that our rooms are very modern and trendy. I am delighted to know that you have enjoyed your stay, as that is the... More 

Midrand, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

Protea Hotel Willow Lake has not disappointed me thus far with is friendly service and excellent accommodation. In particular, being a lacto-vegetarian, my dietary requirements were always met with special attention given by Chef Johan. He had gone out of his way to always accommodate my dietary requirements. I applaud the care and attention given to guests. Well done!

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Rishal108 What a great way to start the morning by reading your comments on TripAdvisor. Thank you so much for taking the time to post your lovely comments. That is why we are here to meet and exceed all our GUESTS expectations. I will definitely convey your feedback to Johan, and the rest of my TEAM. Once again, thank... More 

Kimberley, South Africa
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Having stayed here a number of times over a period of months, I find the service in the dining area going from bad to worse. The hotel has increased its staff yet during breakfast and dinner one has to try locate the staff to get basics like coffee, drinks or the plaes removed from the table. They are to be... More 

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Jozijay Thank you for taking the time to post your comments on TripAdvisor. It is important for us to know when we are doing right, but more importantly, when we are doing wrong. Please accept my sincere apologies for the lack of service you experienced in our Restaurant, as this is not the standard of service we strive to... More 

Pretoria, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The hotel is within reach of many interesting venues in the CBD and conveniently located to enhance the accomplishment of your mission in Bloemfontein. Right at the reception you feel the warm welcome and the check in personnel are on top of their game. The Wi-Fi hotspot on the house is great and accessing it is a pleasure. The appetising... More 

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear elliot945 What a wonderful way to start the day with such lovely comments on TripAdvisor. Thank you so much for taking the time to post your comments of Protea Hotel Willow Lake – Bloemfontein, really much appreciated. Your review will be read in our morning meeting, and I am convinced that it will motivate my entire TEAM at the... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 4 weeks ago

Having stayed here for a few nights now, I have found this to be a little gem right in the city centre of Bloemfontein. Beautifully appointed with a nice "bush" theme, and really friendly and efficient staff. I'll be back.

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear JohannS2969 What a lovely comment on TripAdvisor about you finding a “gem” in Bloemfontein. I couldn’t agree with you more, and thank you so much for taking the time to post your comments. It is always great to hear that the STAFF was friendly and efficient, as that is why we are here. Hope to welcome you back in... More 

Kroonstad, South Africa
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We unexpectedly had to stay over in Bloemfontein for 3 nights. The reservation staff were very accommodating and the restaurant buffet was very good. The room close to the steps to the first floor could be very noisy at times, since reception is just down stairs and the staircase is being cleaned at 6h00 am. The room was clean, the... More 

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Luzette W From a very wet and cold Bloemfontein, I just want to thank you so much for your lovely comments on TripAdvisor, and thank you for taking the time to post your comments – this is really much appreciated. I must agree with your our location is ideal, and we strive to offer best GUEST service. We hope... More 

Johannesburg, South Africa
2 reviews
5 of 5 stars Reviewed May 27, 2015

All too often hotels compromise on comfort for the modern look. The Protea Hotel at Willow Lake Bloemfontein has found the perfect balance. With Clean modern rooms and an amazingly comfortable atmosphere this hotel is definitely worth a stay. Perfectly situated close to pretty much everything in Bloem. My Thanks to the staff for an awesome stay.

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear davidsa10 Thank you so much for taking the time to post your comments on TripAdvisor, really much appreciated. I must agree with you we have lovely modern rooms, and to meet and exceed our GUEST’s expectations is why we are here – to serve. My TEAM will be thrilled to hear your positive review, and I hope we can... More 

Pretoria, South Africa
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 24, 2015

I recently stayed at the Protea Willow Lake Hotel in a business trip and had a pleasant stay. The rooms are clean and the staff are friendly, the breakfast is well prepared and caters for all tastes...

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Theunis C Thank you for taking the time to post your positive comments on TripAdvisor, this is really much appreciated. I am pleased to read that you enjoyed your stay with us, and will definitely share this with my TEAM. We hope to welcome you back in the near future. Have a wonderful day. I trust the above meets... More 

Pretoria, South Africa
Level Contributor
3 reviews
5 of 5 stars Reviewed May 22, 2015

The Hotel Staff is professional and helpful. The chefs and the presentation of the food was excellent. From the reception we received, from the service desk, chefs and the security guard at the gate who assisted with directions, and safety tips provided it worth visiting your hotel . From the my Prokard history it will show that I have visited... More 

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear HolaMzansi What a lovely way to start a Monday morning by reading your comments on TripAdvisor. Thank you so much for taking the time to post your comments, much appreciated. I will definitely relay your feedback to my TEAM, and it is wonderful to know that we have met all your expectations. Once again, thank you, and we are... More 

Gaborone, Botswana
Level Contributor
100 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed May 15, 2015

Our Last visit to this beautiful hotel was over 3 months ago .The Protea Willows has become one of our favourite hotels in Bloemfontein. The service here is excellent. The staff are friendly and courteous.The adjacent Zoo is so much fun for the whole family . Each visit gets better. Blanche and her team have done an excellent job of... More 

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear botfam Always great to read your positive comments on Tripadvisor, thank you so much. I am very pleased to read that you find our service excellent, as that is why we are here to serve our GUESTS. I will definitely relay your comments to the rest of the TEAM here at Protea Hotel Willow Lake – Bloemfontein. Travel safely,... More 

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