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Protea Hotel Willow Lake

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101 Henry St, Bloemfontein 9330, South Africa
Best prices for: 1 room 1 guest
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Protea Hotel Willow Lake
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Protea Hotel Willow Lake
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102 reviews from our community

Traveler rating
    26
    39
    24
    9
    4
See reviews for
9
12
8
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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  • English first
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  • Any
English first
  • All months
    (102)
  • Mar-May only
    (29)
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    (15)
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    (28)
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    (30)
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1 review
5 of 5 stars Reviewed 4 days ago NEW

I only stopped off at this hotel for a night on my way to George but I was extremely impressed. Well decorated with friendly and welcoming staff. We had dinner and breakfast at the hotel. The food that was served at dinner was some of the best I have had from a hotel. Normally I find hotel food lacking flavor... More 

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Peter T I am so thrilled to hear that we have exceeded all your expectations, that is what we strive to do, not only meet but exceed all our GUESTS expectations. Thank you for taking the time to post your comments on TripAdvisor. I can agree with you that we only use quality ingredients in our food preparation, and... More 

Blantyre, Malawi
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Starting from Eating, Welcome, Staff and facilities was wonderful and wish to be there soon. IT IS THE BEST PLACE TO STAY ON BOTH BUSINESS OR JUST RESTING. the people are so charming and welcoming and free to hep when need be. its a place to be and surely planning to visit soon.

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear 1964Mike Thank you so much for your lovely and positive comments regarding your recent stay at Protea Hotel Willow Lake – Bloemfontein. I am so proud of my TEAM at the Hotel, and will ensure that I relay your comments to them. Hope to welcome you back in the near future. I trust the above meets with your approval,... More 

Harrismith, South Africa
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The breakfast at the hotel was good and had a variety of food to choose from. The staff was friendly and helpful. Free parking was available although it caused a lot of inconvinience for the guest when it was raining, because there is a distance between the parking lots and the rooms. The hotel does not have lifts and it... More 

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear MsimangaMR Thank you for taking the time to post a review on TripAdvisor. It is great to hear that you enjoyed our breakfast offering, however not so great to hear about the cleanliness in your room. This is not the standard we strive to offer our GUESTS, and I will certainly improve on this with my Executive Housekeeper. Please... More 

Accra, Ghana
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 20, 2015

over night stay at this hotel was average as we traveled in the main holiday season. The hotel accommodation and ambiance next to the zoo was good and interesting and different in the city. The supper service clearly could not accommodate the number of guests and service was slow and not up to standard. they should have had a buffet... More 

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear ShaneBehr Thank you for taking the time to post your comments regarding your recent stay at Protea Hotel Willow Lake – Bloemfontein. Please accept my sincere apologies for the inconvenience caused with your dinner experience. Unfortunately we do A la Carte when the Hotel is not too busy, however that specific night that you stayed, we had more than... More 

Maseru, Lesotho
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 16, 2015

Protea Hotel Willow Lake is one of the best locations to stay in Bloemfontein, be it on business travel or leisure! the service is professional and members of staff are warm and always smiling making one to feel at home! Great ambience and generally good professional service!! Wifi connectivity is awesome! I would definitely recommend this Hotel to anyone who... More 

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dar Chaka_Nkofo What a great way to start the morning by reading your lovely comments on TripAdvisor – THANK YOU. I will definitely share this with my STAFF in our morning meeting, and we are here to meet and exceed all our GUEST’s expectations. Hope to welcome you back in the near future, and once again, THANK YOU. I trust... More 

Gaborone, Botswana
Top Contributor
76 reviews 76 reviews
39 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 3, 2015 via mobile

We have been travelling through Bloemfontein now for a number of years and find The Protea Willows Hotel to be one of the best around. Service and friendliness of the entire team is very visible. Each stay gets better than the last visit. The standard that Blanche and her team have are of the highest calibre. We highly recommend this... More 

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear botfam Thank you so much for your lovely post on TripAdvisor. I will ensure that we read this in our morning meeting, and I am sure that your comments will definitely put a smile on my STAFF’s faces. This is why we are here, to serve our GUEST’s, and to ensure that we meet and exceed all their expectations.... More 

Vanderbijlpark, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2015

With each stay at the Protea Hotel Willow Lake it make my business stays much more pleasant. Their service and friendliness is noticeable from the gentlemen (Isaac) that assist with your luggage up to room service. I will most definitely recommend this Hotel to my colleagues, friends and family.

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Anneriexxxxx What a great way to start the day with your lovely comments on TripAdvisor. Thank you for taking the time to post your comments, it is really much appreciated. I will ensure that I show your comments to Isaac, and I must agree, he is definitely a STAR employee. We are here to serve, and to meet and... More 

Pretoria, Gauteng, South Africa
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 23, 2015

Overall impressed, would highly recommend. Provides a comfy stay for business travel. Conveniently located. Food was great, staff always smiling. Will stay here everytime I visit Bloemfontein. Planning a family trip and will sleep over.

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Winston W What a good start to a new week with your wonderful comments on TripAdvisor. Thank you so much for taking the time to give us your feedback. I am so proud of my TEAM at Protea Hotel Willow Lake, and we are here to meet and exceed all our GUEST’s expectations. Looking forward to your next visit,... More 

Pretoria
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 20, 2015

I stayed one night in this very clean, modern hotel. Personnel very helpful. Sufficient free parking available. The room layout is open plan so if you like more privacy with regards to use of bathroom, you might not like the set up that much.

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear hermadw It was great reading your TripAdvisor comment this morning, thank you for the feedback. Your comments about the open plan shower is correct, and this is becoming a trend in the industry, however you are right in saying that some GUEST’s would prefer more privacy. We do have privacy curtains in our sharing rooms. It’s always good to... More 

Greater Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2015

I have been coming down to Bloem on business for over 5years and my agent had previously rotated hotels i was staying at and i must say Protea Hotel Willow Lake is the best amongst "bigger" hotels within Bloem and now I refuse to be booked elsewhere. Rooms are very clean, staff is very helpful and explain thoroughly during checkin.... More 

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Tshepoetsile You really made our morning today when we read your TripAdvisor comments, thank you so much for taking the time to do so. It is always wonderful for our TEAM to hear that we are meeting and exceeding our GUEST’s expectations, and it is always great to welcome you back to our Hotel. I must agree with your,... More 

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