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Protea Hotel Willow Lake

4.0 of 5 101 Henry St, Bloemfontein 9330, South Africa
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Protea Hotel Willow Lake
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Protea Hotel Willow Lake
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87 reviews from our community

Traveler rating
    19
    32
    23
    9
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pretoria, Gauteng, South Africa
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great thank you to Willow Lake PH, we had a memorable stay and the staff and management we friendly and very helpful. They went above and beyond in assisting myself and my family have a great stay. Lovely location and easy access.

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear DES430 Thank you so much for your wonderful comments about your recent stay at Protea Hotel Willow Lake – Bloemfontein on TripAdvisor. It is always great for us to hear that we have met and hopefully exceeded all your expectations, as this is what we strive for – perfect GUEST service. May you and your family have a blessed... More 

Johannesburg, South Africa
2 reviews
5 of 5 stars Reviewed 1 week ago

I have been staying at the Protea Willow Lake Hotel for quite some time now, but my last visit in November 2014 was just absolutely amazing. It makes a massive difference to check in with a Protea loyalty card (Procard) which means that the front desk staff have all your details. The front desk experience was very pleasant and friendly.... More 

Was this review helpful? Yes
GMWillowLake, Manager at Protea Hotel Willow Lake, responded to this review

Dear Mr. Kapp It certainly means a lot to us to have a regular GUEST like yourself give your feedback on Trip Advisor, we are truly humbled and grateful to you for taking the time to do so. We share all our GUEST reviews with our STAFF and Management daily, your comments will most surely assist us with our endeavor... More 

Vryheid, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

I can in for a meeting for the whole week. upon reception, the staff was absolutely friendly. being located next to the zoo has its advantages as my friends fro the USA ask me all the time if I see the animals and I was able to affirm that I did. During the middle of the week, I was too... More 

Was this review helpful? Yes
GMWillowLake, Manager at Protea Hotel Willow Lake, responded to this review

Dear Chaplain2729 Thank you so much for your kind comments, your rating leaves our TEAM with a big smile and motivated for the festive season. We are glad that you enjoyed your stay with the Protea Hotel Willow Lake and that the nature facing rooms were to your liking. The hotel has fridges on standby as per your comment, you... More 

johannesburg
Top Contributor
85 reviews 85 reviews
78 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We arrived at the hotel at around 14h30 and were expecting to get a few hour's sleep/rest before dinner as we had been travelling and training since 05h00. This was not to be - there was scaffolding along the rear of the hotel with workmen right in front of our rooms. When we told reception the answer was - 'they... More 

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1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed at your hotel several time and never got to do the review, really thought I should this time as I enjoyed my stay in the relaxed and comfortable surroundings in your hotel in my recent stay there. Best of all is how responsive your staff is at reception when I request something! Food was good, rooms neat and... More 

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Thabo S Thank you so much for your lovely comments you posted on TripAdvisor. I am truly grateful that you enjoyed your stay with us, and will definitely relay your comments to my STAFF. It is important for us to know when we are doing right, as we strive to meet and exceed all our GUEST’s expectations. Looking forward... More 

Devon
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 9, 2014

We did not receive a good welcome and in general the staff seemed unfriendly. A few members of staff were pleasant. Our room was tired but the bed was comfortable. The best thing was its location - in a zoo!! We were worried about the zoo but really did not need to be after paying a visit. A unique experience... More 

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear RubyTuesdayDevon Thank you for your comments on TripAdvisor. It is always disappointing to read a negative comment, however vital for us to know when we are doing wrong, as we strive to offer best GUEST service. The Hotel’s location is indeed an asset, and one can truly relax and not even feel that you are in a city. Please... More 

Pretoria, South Africa
1 review
5 of 5 stars Reviewed November 7, 2014

Very neat, tidy and organised. Personnel are very friendly and SMILING - this is good. Food was good and enjoyable. Then finally, what a position - with zoo animals next to the hotel - next to the rooms, dining room, outside relaxing area - you have have zoo animals. Brilliant. Thank for a good stay......

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Webb1352014 Thank you for taking the time to post your comments regarding your recent stay at Protea Hotel Willow Lake – Bloemfontein on TripAdvisor. It is lovely for us to know when we are doing right to meet and exceed all our GUEST’s expectations, as this is what we strive for – best GUEST service. I cannot agree with... More 

Pretoria, South Africa
Contributor
14 reviews 14 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 4, 2014

The hotel is in a quiet area of town- with the zoo next to the hotel- creating a peaceful and relaxing atmosphere that is enhanced by contemporary and unique design elements. Outside pool and relaxing area is a delight with deck overlooking the zoo. Hotel is in close proximity of shops, schools and restaurants. Modern layout of rooms stands out... More 

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear pretoriamariev It was wonderful to read your TripAdvisor comment this morning, and I will definitely relay it to my TEAM. Thank you so much for taking the time to post your comment. I can only agree with your that our Hotel is stunning, and it is great to know that our TEAM is doing right. Our mission is to... More 

Gaborone, Botswana
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 24, 2014

As Missionaries we travel all over the place and we have visited the Protea Willows Hotel in Bloemfontein on a number of occasions. Very happy to say our visits have all been a fantastic experience, The City of Roses has not failed in any way . Check inn.....Perfect Service ........Great Rooms .........Spacious Breakfast......Baie Lekker (Very nice) Internet ........Free and available... More 

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear botfam Thank you so much for the great comments on TripAdvisor. It is extremely motivating for my TEAM to know when we are doing right, and we all started a new week motivated and ready to meet and exceed all our GUEST’s expectations. We are looking forward to your next visit, stay safe and take care. Kind Regards Blanché... More 

Kimberley, South Africa
Contributor
18 reviews 18 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 16, 2014

One of the better hotels to stay in Bloemfontein. The rooms are spacious and well equiped. Good wifi also. Only negatives are the smell of the food cooking that permeates whole hotel and rooms and loud music early in the morning that also permeates all the floors and rooms. Nothing worse than the overbearing smell of cooking bacon filling the... More 

Was this review helpful? Yes
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Tsalas Thank you for taking the time to post your comment on TripAdvisor. It is always good to know when we are doing right, but more importantly when we are doing wrong. Please accept my sincere apologies for the inconvenience caused. Unfortunately the design of the Hotel does lack in providing a “non-smell” area above the kitchen, this is... More 

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Additional Information about Protea Hotel Willow Lake

Address: 101 Henry St, Bloemfontein 9330, South Africa
Location: South Africa > Free State > Bloemfontein
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel Willow Lake 4*
Number of rooms: 94
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Bloemfontein
#2 Business Hotel in Bloemfontein

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