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Protea Hotel Willow Lake

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101 Henry St, Bloemfontein 9330, South Africa
Best prices for: 1 room 1 guest
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Protea Hotel Willow Lake
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Protea Hotel Willow Lake
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98 reviews from our community

Traveler rating
    24
    37
    24
    9
    4
See reviews for
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11
7
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Accra, Ghana
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 20, 2015

over night stay at this hotel was average as we traveled in the main holiday season. The hotel accommodation and ambiance next to the zoo was good and interesting and different in the city. The supper service clearly could not accommodate the number of guests and service was slow and not up to standard. they should have had a buffet... More 

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear ShaneBehr Thank you for taking the time to post your comments regarding your recent stay at Protea Hotel Willow Lake – Bloemfontein. Please accept my sincere apologies for the inconvenience caused with your dinner experience. Unfortunately we do A la Carte when the Hotel is not too busy, however that specific night that you stayed, we had more than... More 

Maseru, Lesotho
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 16, 2015

Protea Hotel Willow Lake is one of the best locations to stay in Bloemfontein, be it on business travel or leisure! the service is professional and members of staff are warm and always smiling making one to feel at home! Great ambience and generally good professional service!! Wifi connectivity is awesome! I would definitely recommend this Hotel to anyone who... More 

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dar Chaka_Nkofo What a great way to start the morning by reading your lovely comments on TripAdvisor – THANK YOU. I will definitely share this with my STAFF in our morning meeting, and we are here to meet and exceed all our GUEST’s expectations. Hope to welcome you back in the near future, and once again, THANK YOU. I trust... More 

Gaborone, Botswana
Top Contributor
72 reviews 72 reviews
38 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 3, 2015 via mobile

We have been travelling through Bloemfontein now for a number of years and find The Protea Willows Hotel to be one of the best around. Service and friendliness of the entire team is very visible. Each stay gets better than the last visit. The standard that Blanche and her team have are of the highest calibre. We highly recommend this... More 

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear botfam Thank you so much for your lovely post on TripAdvisor. I will ensure that we read this in our morning meeting, and I am sure that your comments will definitely put a smile on my STAFF’s faces. This is why we are here, to serve our GUEST’s, and to ensure that we meet and exceed all their expectations.... More 

Vanderbijlpark, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2015

With each stay at the Protea Hotel Willow Lake it make my business stays much more pleasant. Their service and friendliness is noticeable from the gentlemen (Isaac) that assist with your luggage up to room service. I will most definitely recommend this Hotel to my colleagues, friends and family.

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Anneriexxxxx What a great way to start the day with your lovely comments on TripAdvisor. Thank you for taking the time to post your comments, it is really much appreciated. I will ensure that I show your comments to Isaac, and I must agree, he is definitely a STAR employee. We are here to serve, and to meet and... More 

Pretoria, Gauteng, South Africa
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 23, 2015

Overall impressed, would highly recommend. Provides a comfy stay for business travel. Conveniently located. Food was great, staff always smiling. Will stay here everytime I visit Bloemfontein. Planning a family trip and will sleep over.

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Winston W What a good start to a new week with your wonderful comments on TripAdvisor. Thank you so much for taking the time to give us your feedback. I am so proud of my TEAM at Protea Hotel Willow Lake, and we are here to meet and exceed all our GUEST’s expectations. Looking forward to your next visit,... More 

Pretoria
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 20, 2015

I stayed one night in this very clean, modern hotel. Personnel very helpful. Sufficient free parking available. The room layout is open plan so if you like more privacy with regards to use of bathroom, you might not like the set up that much.

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear hermadw It was great reading your TripAdvisor comment this morning, thank you for the feedback. Your comments about the open plan shower is correct, and this is becoming a trend in the industry, however you are right in saying that some GUEST’s would prefer more privacy. We do have privacy curtains in our sharing rooms. It’s always good to... More 

Greater Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2015

I have been coming down to Bloem on business for over 5years and my agent had previously rotated hotels i was staying at and i must say Protea Hotel Willow Lake is the best amongst "bigger" hotels within Bloem and now I refuse to be booked elsewhere. Rooms are very clean, staff is very helpful and explain thoroughly during checkin.... More 

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Tshepoetsile You really made our morning today when we read your TripAdvisor comments, thank you so much for taking the time to do so. It is always wonderful for our TEAM to hear that we are meeting and exceeding our GUEST’s expectations, and it is always great to welcome you back to our Hotel. I must agree with your,... More 

Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 12, 2015

Stayed over at the Protea Willow Lake on the way back from the Cape. The location of the hotel was great - easy access from the highway and right next to the Zoo. The hotel was very clean and comfortable but the best aspect was the outstanding service from all of the staff members. They really could not have been... More 

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear AnneB822 Thank you so much for taking the time to post your comments on TripAdvisor. Your comments were shared in our morning meeting this morning, and I complimented my STAFF on your great comments. It is so important to us as a TEAM to know when we are doing right, and to meet and exceed all our GUEST’s expectations.... More 

Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 31, 2014

I made a short stopover in Bloemfontein, on my return drive from Cape Town to Johannesburg. There was sufficient parking, security was good. The check-in was quick. The room was clean, and adequately fitted. It was quite a refreshing change to be able to view some of the animals in the zoo, and this created a unique atmosphere - great... More 

Was this review helpful? Yes 1
GMWillowLake, Manager at Protea Hotel Willow Lake, responded to this review

Dear Trevor D Compliments of the season to you and your loved ones. It is wonderful to hear that we have met your expectations and that you liked the atmosphere and concept that the Protea Hotel Willow Lake has to offer, we are glad that you chose to stay with us, and that you shared your comments. Thank you so... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 31, 2014

Traveling back from the Transkei back to JHB, our family needed a very much needed break in our travel journey. Room was comfortable although a little small for the four of us. Food both at dinner and breakfast was excellent. Service was superb! We will be back!!!

Was this review helpful? Yes 1
GMWillowLake, Manager at Protea Hotel Willow Lake, responded to this review

Dear Ursula F Compliments of the season to you and your family! We are so glad to hear from you after your stay with the Protea Hotel Willow Lake, thank you so much for taking time to write a review. Our TEAM will most definitely be humbled and motivated by your comments. Thank you so much again, we hope to... More 

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