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Protea Hotel Willow Lake

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101 Henry St, Bloemfontein 9330, South Africa
Best prices for: 1 room 1 guest
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Protea Hotel Willow Lake
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Protea Hotel Willow Lake
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107 reviews from our community

Traveler rating
    29
    41
    24
    9
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Johannesburg, South Africa
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

All too often hotels compromise on comfort for the modern look. The Protea Hotel at Willow Lake Bloemfontein has found the perfect balance. With Clean modern rooms and an amazingly comfortable atmosphere this hotel is definitely worth a stay. Perfectly situated close to pretty much everything in Bloem. My Thanks to the staff for an awesome stay.

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear davidsa10 Thank you so much for taking the time to post your comments on TripAdvisor, really much appreciated. I must agree with you we have lovely modern rooms, and to meet and exceed our GUEST’s expectations is why we are here – to serve. My TEAM will be thrilled to hear your positive review, and I hope we can... More 

Pretoria, South Africa
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I recently stayed at the Protea Willow Lake Hotel in a business trip and had a pleasant stay. The rooms are clean and the staff are friendly, the breakfast is well prepared and caters for all tastes...

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Theunis C Thank you for taking the time to post your positive comments on TripAdvisor, this is really much appreciated. I am pleased to read that you enjoyed your stay with us, and will definitely share this with my TEAM. We hope to welcome you back in the near future. Have a wonderful day. I trust the above meets... More 

Pretoria, South Africa
1 review
5 of 5 stars Reviewed 1 week ago NEW

The Hotel Staff is professional and helpful. The chefs and the presentation of the food was excellent. From the reception we received, from the service desk, chefs and the security guard at the gate who assisted with directions, and safety tips provided it worth visiting your hotel . From the my Prokard history it will show that I have visited... More 

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear HolaMzansi What a lovely way to start a Monday morning by reading your comments on TripAdvisor. Thank you so much for taking the time to post your comments, much appreciated. I will definitely relay your feedback to my TEAM, and it is wonderful to know that we have met all your expectations. Once again, thank you, and we are... More 

Gaborone, Botswana
Top Contributor
96 reviews 96 reviews
46 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our Last visit to this beautiful hotel was over 3 months ago .The Protea Willows has become one of our favourite hotels in Bloemfontein. The service here is excellent. The staff are friendly and courteous.The adjacent Zoo is so much fun for the whole family . Each visit gets better. Blanche and her team have done an excellent job of... More 

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GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear botfam Always great to read your positive comments on Tripadvisor, thank you so much. I am very pleased to read that you find our service excellent, as that is why we are here to serve our GUESTS. I will definitely relay your comments to the rest of the TEAM here at Protea Hotel Willow Lake – Bloemfontein. Travel safely,... More 

Gaborone
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Highlights: Awesome food is an understatement. The buffet at this hotel is really good. You can feel the passion put into the food. The rooms are modern and make you feel comfortable. great location in bloem. Lowlights: Lack of understanding of the prokard benefits at the front desk. A more speedy check in process would be appreciated. Having said all... More 

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Yeshene S What a great start to a Monday morning by reading your TripAdvisor comments, thank you for taking the time to post your comments. I will definitely convey your wonderful feedback to my Chef, and I am sure it will inspire the entire kitchen brigade. With reference to the Prokard benefits it’s a bit of a concern to... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2015

I only stopped off at this hotel for a night on my way to George but I was extremely impressed. Well decorated with friendly and welcoming staff. We had dinner and breakfast at the hotel. The food that was served at dinner was some of the best I have had from a hotel. Normally I find hotel food lacking flavor... More 

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear Peter T I am so thrilled to hear that we have exceeded all your expectations, that is what we strive to do, not only meet but exceed all our GUESTS expectations. Thank you for taking the time to post your comments on TripAdvisor. I can agree with you that we only use quality ingredients in our food preparation, and... More 

Blantyre, Malawi
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 20, 2015

Starting from Eating, Welcome, Staff and facilities was wonderful and wish to be there soon. IT IS THE BEST PLACE TO STAY ON BOTH BUSINESS OR JUST RESTING. the people are so charming and welcoming and free to hep when need be. its a place to be and surely planning to visit soon.

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear 1964Mike Thank you so much for your lovely and positive comments regarding your recent stay at Protea Hotel Willow Lake – Bloemfontein. I am so proud of my TEAM at the Hotel, and will ensure that I relay your comments to them. Hope to welcome you back in the near future. I trust the above meets with your approval,... More 

Harrismith, South Africa
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 18, 2015

The breakfast at the hotel was good and had a variety of food to choose from. The staff was friendly and helpful. Free parking was available although it caused a lot of inconvinience for the guest when it was raining, because there is a distance between the parking lots and the rooms. The hotel does not have lifts and it... More 

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear MsimangaMR Thank you for taking the time to post a review on TripAdvisor. It is great to hear that you enjoyed our breakfast offering, however not so great to hear about the cleanliness in your room. This is not the standard we strive to offer our GUESTS, and I will certainly improve on this with my Executive Housekeeper. Please... More 

Accra, Ghana
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 20, 2015

over night stay at this hotel was average as we traveled in the main holiday season. The hotel accommodation and ambiance next to the zoo was good and interesting and different in the city. The supper service clearly could not accommodate the number of guests and service was slow and not up to standard. they should have had a buffet... More 

Was this review helpful? Yes 1
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dear ShaneBehr Thank you for taking the time to post your comments regarding your recent stay at Protea Hotel Willow Lake – Bloemfontein. Please accept my sincere apologies for the inconvenience caused with your dinner experience. Unfortunately we do A la Carte when the Hotel is not too busy, however that specific night that you stayed, we had more than... More 

Maseru, Lesotho
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 16, 2015

Protea Hotel Willow Lake is one of the best locations to stay in Bloemfontein, be it on business travel or leisure! the service is professional and members of staff are warm and always smiling making one to feel at home! Great ambience and generally good professional service!! Wifi connectivity is awesome! I would definitely recommend this Hotel to anyone who... More 

Was this review helpful? Yes 2
GMWillowLake, General Manager at Protea Hotel Willow Lake, responded to this review

Dar Chaka_Nkofo What a great way to start the morning by reading your lovely comments on TripAdvisor – THANK YOU. I will definitely share this with my STAFF in our morning meeting, and we are here to meet and exceed all our GUEST’s expectations. Hope to welcome you back in the near future, and once again, THANK YOU. I trust... More 

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