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All 32 Port Elizabeth hotels

Summerstrand Hotel

3.0 of 5 Hotel   |   Marine Drive | Summerstrand, Port Elizabeth 6000, South Africa
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Summerstrand Hotel
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Ranked #28 of 32 Hotels in Port Elizabeth
A recent review
4 of 5 stars reviewed 1 week ago
Giselle M Johannesburg, South Africa
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46 reviews from our community

Traveler rating
    4
    13
    16
    7
    6
See reviews for
9
9
3
19
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

We booked at the last minute during holiday season and were lucky to get accommodation. Special arrangement was made for adjoining rooms for the family. Check-in was efficient and friendly. The rooms were comfortable and the bed linen was of a very high quality, especially the pillows which were the best pillows I've ever had in a hotel. The buffet... More 

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Summerstrandhotel, Owner at Summerstrand Hotel, responded to this review

Greetings from Summerstrand Hotel! Thank you for taking the time to review our property - your feedback is important to us. I am so pleased that you enjoyed your time spent with us - I will definitely pass your comments onto the rest of the team. We look forward to welcoming you back to the Summerstrand Hotel in the near... More 

Contributor
18 reviews 18 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel couldn't be found by the GPS, which kept sending me to the Radisson Blu, in fact no buildings on this street have numbers, so I had to resort to the old method of getting out of the car and asking someone for information. My voucher said Summerstrand Inn, but the big letters at the front of the hotel... More 

Was this review helpful? Yes
Summerstrandhotel, Manager at Summerstrand Hotel, responded to this review

Greetings from Summerstrand Hotel! Thank you for taking the time to review our hotel, your feedback is important to us. My apologies for the incorrect GPS information you received, I will have this rectifed and ensure that the correct information is available. The hotel used to be known as the Summerstrand Inn but was rebranded to Summerstrand Hotel which is... More 

George, South Africa
1 review
1 of 5 stars Reviewed 3 weeks ago

This was the worst experience of my life at a Hotel and will encourage no one to book there! Arrived on the 1st of Jan. Staff very unprofessional and did not offer help with luggage and did not wear name badges. When we got to room, the card was not working, when we got in the room, the air conditioning... More 

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Saudi Arabia
1 review
3 of 5 stars Reviewed 5 weeks ago

Stayed in 2013. Upon arriving at the hotel we received a warm welcome. Check in was quick and staff extremely friendly. Reception and dining area was absolutely stunning. Once we got to our rooms we were a bit disappointed at the state of the room. Everything in the room looked old, and there were mold on the curtains. The breakfast... More 

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Summerstrandhotel, Manager at Summerstrand Hotel, responded to this review

Greetings from Summerstrand Hotel! Thank you for taking the time to review our hotel, without your feedback we would not be able to ensure that we are offering the best value for money possible. I was so pleased to hear that you enjoyed your stay with us and that you enjoyed our staff service, I will pass this onto the... More 

Pretoria, South Africa
Top Contributor
53 reviews 53 reviews
26 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed November 16, 2014

We had a conference at the hotel. From the outside the hotel looks neat and pleasant. The hotel had a musky smell and the curtains need attention. The food at the buffet tasted like as if some came out of a packet. This was dissapointing. The staff was friendly. It looks as if maintenance is needed at the hotel. The... More 

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Summerstrandhotel, Manager at Summerstrand Hotel, responded to this review

Greetings from Summerstrand Hotel! Thank you for taking the time to review our hotel, your feedback is important to us. Would you mind sending me a mail on nicolette@hotsummer.co.za with more information such as what date you stayed with us and which conference you were with - I would really like to look into your problems and try and remedy... More 

Durban, South Africa
Contributor
13 reviews 13 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed October 14, 2014

I love food, good food, healthy food, food made with love. The Summerstrand Hotel is not the place to find this, at least not if you are a vegetarian. While attending a meeting last week, I was served a plate of bland baby marrow, chunks of carrots, and cauliflower. My colleague, also a vegetarian, was worse off. He was told... More 

Was this review helpful? Yes 2
Summerstrandhotel, Manager at Summerstrand Hotel, responded to this review

Greetings from Summerstrand Hotel! I was so disappointed to read that you did not enjoy your meal with us, our Chef team pride themselves on offering tasty, healthy meals to suit all our guests palates. I would really like to look into the problem that yourself and your colleague experienced. If you could please email me the conference you were... More 

Port Elizabeth, South Africa
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed September 28, 2014

We had our wedding reception and spent our wedding night at this hotel, 10 years ago, which was then referred to as the Summerstrand Inn. We decided to celebrate our anniversary with a trip down memory lane, and booked a night at the hotel. The staff were so accommodating and attentive and definitely went the extra mile to ensure our... More 

Was this review helpful? Yes 1
Summerstrandhotel, Manager at Summerstrand Hotel, responded to this review

Greetings from Summerstrand Hotel! Thank you so much for your review and I am so glad that you enjoyed your special night with us. We pride ourselves on offering our guests the best possible service. Thank you for your feedback, it ensures that we go the extra mile to ensure that your expectations are not only met but exceeded. Looking... More 

Pretoria, South Africa
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 18, 2014

This hotel is definitely not at the same standard as 3 years ago. It has changed into a hostel... Students roaming and partying in the corridors until the early hours of the morning, knocking on doors, etc. There is not an a la cart menu available in the restaurant, only a limited one in the room for room service. The... More 

Was this review helpful? Yes 2
Summerstrandhotel, Manager at Summerstrand Hotel, responded to this review

Greetings from Summerstrand Hotel! Thank you for taking the time to review the hotel - your feedback is important to us. I do apologize for the inconvenience you experienced during your stay with us, we unfortunately had a conferencing group of learners who stayed with us that week. With regards the a la carte option for the restaurant, our restaurant... More 

toulouse
Top Contributor
56 reviews 56 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed June 11, 2014

The room was a bit small, facing the parking lot. Not so nice. There is nothing interesting in the area nearby. There is a nice swimming pool. The pub was ok but the waiter not so willing to get our drinks ready. The restaurant and its waiters were excellent, the Karoo lamb was really, really tasty.

Was this review helpful? Yes 3
Summerstrandhotel, Manager at Summerstrand Hotel, responded to this review

Greetings from Summerstrand Hotel! Thank you for taking the time to review the hotel, your feedback is important to us. I am sorry that you did not enjoy your room - in future when making a reservation please sure to ask reservations for a top floor bedroom that have views over the ocean and golf course. With regards the problem... More 

Bloemfontein, South Africa
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 14, 2014

What a disaster. Here are only a few of my issues.... and I only stayed there for 2 nights (thank heavens). Didn't get any sort of reception or help with luggage when we arrived (although other guests got preferential treatment but I would rather not go into this). Got handed a card and when I entered "my room" someone else... More 

Was this review helpful? Yes 3
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Additional Information about Summerstrand Hotel

Address: Marine Drive | Summerstrand, Port Elizabeth 6000, South Africa
Location: South Africa > Eastern Cape > Port Elizabeth
Price Range (Based on Average Rates): $
Hotel Class:3 star — Summerstrand Hotel 3*
Number of rooms: 137
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