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All 32 Port Elizabeth hotels

Summerstrand Hotel

3.0 of 5 Hotel   |   Marine Drive | Summerstrand, Port Elizabeth 6000, South Africa
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Summerstrand Hotel
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Ranked #28 of 32 Hotels in Port Elizabeth
A recent review
3 of 5 stars reviewed 3 days ago
Tanya8475 Saudi Arabia
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43 reviews from our community

Traveler rating
    4
    12
    15
    7
    5
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7
8
3
19
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Saudi Arabia
1 review
3 of 5 stars Reviewed 3 days ago NEW

Stayed in 2013. Upon arriving at the hotel we received a warm welcome. Check in was quick and staff extremely friendly. Reception and dining area was absolutely stunning. Once we got to our rooms we were a bit disappointed at the state of the room. Everything in the room looked old, and there were mold on the curtains. The breakfast... More 

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Pretoria, South Africa
Top Contributor
52 reviews 52 reviews
26 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed November 16, 2014

We had a conference at the hotel. From the outside the hotel looks neat and pleasant. The hotel had a musky smell and the curtains need attention. The food at the buffet tasted like as if some came out of a packet. This was dissapointing. The staff was friendly. It looks as if maintenance is needed at the hotel. The... More 

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Summerstrandhotel, Manager at Summerstrand Hotel, responded to this review

Greetings from Summerstrand Hotel! Thank you for taking the time to review our hotel, your feedback is important to us. Would you mind sending me a mail on nicolette@hotsummer.co.za with more information such as what date you stayed with us and which conference you were with - I would really like to look into your problems and try and remedy... More 

Durban, South Africa
Contributor
13 reviews 13 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed October 14, 2014

I love food, good food, healthy food, food made with love. The Summerstrand Hotel is not the place to find this, at least not if you are a vegetarian. While attending a meeting last week, I was served a plate of bland baby marrow, chunks of carrots, and cauliflower. My colleague, also a vegetarian, was worse off. He was told... More 

Was this review helpful? Yes 2
Summerstrandhotel, Manager at Summerstrand Hotel, responded to this review

Greetings from Summerstrand Hotel! I was so disappointed to read that you did not enjoy your meal with us, our Chef team pride themselves on offering tasty, healthy meals to suit all our guests palates. I would really like to look into the problem that yourself and your colleague experienced. If you could please email me the conference you were... More 

Port Elizabeth, South Africa
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed September 28, 2014

We had our wedding reception and spent our wedding night at this hotel, 10 years ago, which was then referred to as the Summerstrand Inn. We decided to celebrate our anniversary with a trip down memory lane, and booked a night at the hotel. The staff were so accommodating and attentive and definitely went the extra mile to ensure our... More 

Was this review helpful? Yes 1
Summerstrandhotel, Manager at Summerstrand Hotel, responded to this review

Greetings from Summerstrand Hotel! Thank you so much for your review and I am so glad that you enjoyed your special night with us. We pride ourselves on offering our guests the best possible service. Thank you for your feedback, it ensures that we go the extra mile to ensure that your expectations are not only met but exceeded. Looking... More 

Pretoria, South Africa
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 18, 2014

This hotel is definitely not at the same standard as 3 years ago. It has changed into a hostel... Students roaming and partying in the corridors until the early hours of the morning, knocking on doors, etc. There is not an a la cart menu available in the restaurant, only a limited one in the room for room service. The... More 

Was this review helpful? Yes 2
Summerstrandhotel, Manager at Summerstrand Hotel, responded to this review

Greetings from Summerstrand Hotel! Thank you for taking the time to review the hotel - your feedback is important to us. I do apologize for the inconvenience you experienced during your stay with us, we unfortunately had a conferencing group of learners who stayed with us that week. With regards the a la carte option for the restaurant, our restaurant... More 

toulouse
Top Contributor
56 reviews 56 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed June 11, 2014

The room was a bit small, facing the parking lot. Not so nice. There is nothing interesting in the area nearby. There is a nice swimming pool. The pub was ok but the waiter not so willing to get our drinks ready. The restaurant and its waiters were excellent, the Karoo lamb was really, really tasty.

Was this review helpful? Yes 3
Summerstrandhotel, Manager at Summerstrand Hotel, responded to this review

Greetings from Summerstrand Hotel! Thank you for taking the time to review the hotel, your feedback is important to us. I am sorry that you did not enjoy your room - in future when making a reservation please sure to ask reservations for a top floor bedroom that have views over the ocean and golf course. With regards the problem... More 

Bloemfontein, South Africa
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 14, 2014

What a disaster. Here are only a few of my issues.... and I only stayed there for 2 nights (thank heavens). Didn't get any sort of reception or help with luggage when we arrived (although other guests got preferential treatment but I would rather not go into this). Got handed a card and when I entered "my room" someone else... More 

Was this review helpful? Yes 3
Pretoria, South Africa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 11, 2014

I was unfortunate to stay at this “hotel” for business. The rooms are rundown and the bathroom areas especially are in dire need of attention. Furthermore on arrival the bookings were a mess. My travel companion – he had the booking confirmation and number with him in writing – was told that they had no such booking and that he... More 

Was this review helpful? Yes 1
Summerstrandhotel, Manager at Summerstrand Hotel, responded to this review

Dear Mr Wolmarans, Greetings from Summerstrand Hotel! Thank you so much for your review - without your feedback we would not be able to improve our offerings. I am terribly sorry for the problems you experienced whilst staying with us and I would like to investigate these to ensure that they do not happen again. If you would not mind... More 

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 2, 2014

The Summerstrand is a pleasant hotel close to the beautiful Pollock Beach - which is great for walks, surfing, swimming....I had a comfortable room. There was great housekeeping service and a nice buffet breakfast. One caveat: if you like air conditioning, be sure the air conditioner works in your room. Mine did not work too well. I did not want... More 

Was this review helpful? Yes 1
Summerstrandhotel, General Manager at Summerstrand Hotel, responded to this review

Greetings from Summerstrand Hotel! Thank you for your kind words received - I will be sure to pass this onto all the staff members. I am sorry for the air conditioner in your room not working but am glad that our team could assist you. We look forward to welcoming you back to the hotel in the near future Kind... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 28, 2013

I have had the misfortune of having to stay at this hotel for business. It needs a lot of attention especially the bathrooms, that are very much in the need of upgrading esp. the showers. Most of the staff are very friendly. During my stay there were a lot of people from a government department staying there for a work... More 

Was this review helpful? Yes 1
Summerstrandhotel, Manager at Summerstrand Hotel, responded to this review

Greetings from Summerstrand Hotel! Thank you so much for your comments - without your feedback we would not be able to improve our offerings. We are currently working on our bathrooms and the finished results are stunning. I apologize for the inconvenience you experienced due to our other guests. Kind Regards Management Summerstrand Hotel More 

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Additional Information about Summerstrand Hotel

Address: Marine Drive | Summerstrand, Port Elizabeth 6000, South Africa
Location: South Africa > Eastern Cape > Port Elizabeth
Price Range (Based on Average Rates): $
Hotel Class:3 star — Summerstrand Hotel 3*
Number of rooms: 137
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