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Plettenberg Park Hotel & Spa

Farm 4A Robberg Road, Plettenberg Bay 6600, South Africa (Formerly Three Cities Plettenberg Park Hotel & Spa)
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Plettenberg Park Hotel & Spa
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Ranked #8 of 15 Hotels in Plettenberg Bay
A recent review
5 of 5 stars Reviewed January 21, 2015
rougepierretc Ilkley, United Kingdom
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62 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wiltshire
Contributor
18 reviews 18 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Arrived for lunch - explained to receptionist via intercom at the gate that this is what we had come for. Reach the hotel - no one in sight; tried several times to call 'for assistance' on internal phone - no response. Finally, with no apology a waiter arrived and told us that lunch was not possible as 'the chef was... More 

Was this review helpful? Yes
Contributor
16 reviews 16 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 18, 2015

We stayed here for two nights and unfortunately did not enjoy it at all. Firstly, the pool was out of order for the whole duration of our stay and had algae growing in it. When we complained the first time they said it was a 'natural pool' and then when we spoke to the manager the day after he said... More 

Was this review helpful? Yes
KyleB3, General Manager at Plettenberg Park Hotel & Spa, responded to this review

Thank you for the feedback, your concerns and points were discussed by management, and we have implemented new procedures with regards to pool care to prevent what happened with the pool from occurring again. In terms of the expired products, this has been discussed with the chefs as well, and has been addressed. Once again, thank you for bringing your... More 

Ilkley, United Kingdom
Top Contributor
92 reviews 92 reviews
19 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed January 21, 2015

If you want to feel guilty, stay in a 5 star hotel where there are only 2 other guests...who dont even stay for dinner... Or you could simply luxuriate in personal service and having all the facilities to yourselves! OK so it is simply not acceptable that the pool was unusable, but forget that. This is one of the most... More 

Was this review helpful? Yes 1
KyleB3, General Manager at Plettenberg Park Hotel & Spa, responded to this review

Thank you for the wonderful review. Your concerns about the pool has been addressed, with new procedures having been put in place to try and prevent a repeat of what happened. We are extremely grateful for the wonderful comments you have written, and this has been shared with all staff. Kind Regards Kyle Bosiger General Manager More 

Dunstable, United Kingdom
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 16, 2015

I stayed here recently with my daughter. We had spent a hectic New Year in Capetown, followed by several stays in other properties along the wine and garden routes so we arrived at this wonderful hotel exhausted and in need of r and r. We were greeted on our arrival by Kyle the general manager, together with a couple of... More 

Was this review helpful? Yes 1
KyleB3, General Manager at Plettenberg Park Hotel & Spa, responded to this review

Thank you for the amazing review. Our staff is what makes this property so special, as they are always willing to go out of there way for each and every one of our guests. We look forward to welcoming you back to our special hotel in the near future, Kind Regards Kyle Bosiger More 

Marbella, Spain
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 30, 2014

An outstanding quiet position, with a view to die for. Only a handful of rooms, all super spacious and most have the outstanding sea view. Staff are all lovely and do their absolute best to make you feel at home. Although effort is great, results are poor. Food when it arrived was sometimes perfect, sometimes average, general service was very... More 

Was this review helpful? Yes 1
KyleB3, General Manager at Plettenberg Park Hotel & Spa, responded to this review

Thank you for the review, your concerns have been addressed with both the kitchen as well as the F&B manager, and a new training program has been put into place for the butlers. More 

Portland, Oregon
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 22, 2014

One of the truest boutique hotels you'll find in a sea of others that by could never live up to this experience. With only 10 rooms, the Plettenberg Park Hotel makes you feel like this very special place is your home as well as theirs. The property itself is gorgeous and secluded - high up on the rocks with the... More 

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KyleB3, General Manager at Plettenberg Park Hotel & Spa, responded to this review

Thank you for the wonderful compliments. I am really please that you enjoyed the Shark. The staff is what makes this property special, and we as management are really lucky to have such wonderful staff. More 

Dublin, Ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 18, 2014

This hotel is exceptional, the service, the rooms, the location, the food especially the breakfast, the staff. I couldn't recommend this place any more. We stayed three nights, it is on the expensive side compared to the other hotels we stayed in in S.A. but it is far superior than the other hotels so the price is justified. If this... More 

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Knysna, Western Cape, South Africa
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 9, 2014

As a treat for my spouses’ birthday I booked a large suite at the Plettenberg Park Hotel & Spa in Plettenberg Bay for the weekend, besides the most fantastic sea views, a natural tidal pool, and very friendly service staff, I honestly cannot see why anyone would get excited, return, or recommend this Hotel. The dinner we had on the... More 

Was this review helpful? Yes 1
KyleB3, General Manager at Plettenberg Park Hotel & Spa, responded to this review

Thank you for the feed back, I will address this with the chef on duty. It is only through constructive feed back such as yours that we as a hotel can improve. More 

Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 2, 2014

My husband and I spent 5 nights at this hotel for our honeymoon. The location is perfect. Secluded yet not too far from town. Peaceful and quite not only for the honeymooning couple but for anyone wanting a little getaway. The hotel has a cool, relaxing beach feel. You can even catch the whales from the comfort of your own... More 

Was this review helpful? Yes 1
Franschhoek, South Africa
Top Contributor
59 reviews 59 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 24, 2014

Spent 1 night on our way to Mossel Bay for business. Both my colleague (from Germany) & I found the hotel to be top of class in terms of standards, services & comfort. We stayed on a cold and wet winters night & on arrival our rooms were ready, welcoming & warm! (The under floor heating & fireplaces had been... More 

Was this review helpful? Yes 1
KyleB3, General Manager at Plettenberg Park Hotel & Spa, responded to this review

Thank you so much for the wonderful review. We look forward to welcoming you back in the near future. More 

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