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Plettenberg Park Hotel & Spa

Certificate of Excellence
Farm 4A Robberg Road, Plettenberg Bay 6600, South Africa (Formerly Three Cities Plettenberg Park Hotel & Spa)
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Plettenberg Park Hotel & Spa
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Ranked #8 of 15 Hotels in Plettenberg Bay
Certificate of Excellence
A recent review
4 of 5 stars reviewed 4 weeks ago
LazylizzieCapeTown cape town
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66 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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cape town
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is situated on the side of a cliff overlooking the sea. The view is breathtaking. Unfortunately the reception is situated in a thoroughfare and is confusing to find. It was difficult to find the hotel as there is no large signpost on the main road. I found the absence of cell phone signal a bit annoying as one... More 

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Deu-Donne, Manager at Plettenberg Park Hotel & Spa, responded to this review

Thank you for your feedback. More 

Plettenberg Bay, South Africa
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 1, 2015

Last week I finally got to make use of my Birthday Voucher, which was a FULL DAY at the Spa including lunch. I also decided to treat my Mother for her birthday and invited her to join me for the lunch and a manicure. I must say that my day of pampering was fabulous with Natasha and my Mother also... More 

Was this review helpful? Yes 1
Deu-Donne, Manager at Plettenberg Park Hotel & Spa, responded to this review

Good day Nicci I am so happy to read that you had a fabulous time at the Spa. However I do apologies for the bad experience you had at Lunch and I would like you to please reconsider coming back for a lovely breakfast or a light lunch in the near future. Thank you for your comment. More 

Wiltshire
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed March 24, 2015

Arrived for lunch - explained to receptionist via intercom at the gate that this is what we had come for. Reach the hotel - no one in sight; tried several times to call 'for assistance' on internal phone - no response. Finally, with no apology a waiter arrived and told us that lunch was not possible as 'the chef was... More 

Was this review helpful? Yes 2
Deu-Donne, Manager at Plettenberg Park Hotel & Spa, responded to this review

Good Day Sir, Thank you for your comment and we apologies for the experience you had at Plettenberg Park Hotel & Spa. More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 18, 2015

We stayed here for two nights and unfortunately did not enjoy it at all. Firstly, the pool was out of order for the whole duration of our stay and had algae growing in it. When we complained the first time they said it was a 'natural pool' and then when we spoke to the manager the day after he said... More 

Was this review helpful? Yes
KyleB3, General Manager at Plettenberg Park Hotel & Spa, responded to this review

Thank you for the feedback, your concerns and points were discussed by management, and we have implemented new procedures with regards to pool care to prevent what happened with the pool from occurring again. In terms of the expired products, this has been discussed with the chefs as well, and has been addressed. Once again, thank you for bringing your... More 

Ilkley, United Kingdom
Level Contributor
105 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed January 21, 2015

If you want to feel guilty, stay in a 5 star hotel where there are only 2 other guests...who dont even stay for dinner... Or you could simply luxuriate in personal service and having all the facilities to yourselves! OK so it is simply not acceptable that the pool was unusable, but forget that. This is one of the most... More 

Was this review helpful? Yes 1
KyleB3, General Manager at Plettenberg Park Hotel & Spa, responded to this review

Thank you for the wonderful review. Your concerns about the pool has been addressed, with new procedures having been put in place to try and prevent a repeat of what happened. We are extremely grateful for the wonderful comments you have written, and this has been shared with all staff. Kind Regards Kyle Bosiger General Manager More 

Dunstable, United Kingdom
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed January 16, 2015

I stayed here recently with my daughter. We had spent a hectic New Year in Capetown, followed by several stays in other properties along the wine and garden routes so we arrived at this wonderful hotel exhausted and in need of r and r. We were greeted on our arrival by Kyle the general manager, together with a couple of... More 

Was this review helpful? Yes 1
KyleB3, General Manager at Plettenberg Park Hotel & Spa, responded to this review

Thank you for the amazing review. Our staff is what makes this property so special, as they are always willing to go out of there way for each and every one of our guests. We look forward to welcoming you back to our special hotel in the near future, Kind Regards Kyle Bosiger More 

Marbella, Spain
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 30, 2014

An outstanding quiet position, with a view to die for. Only a handful of rooms, all super spacious and most have the outstanding sea view. Staff are all lovely and do their absolute best to make you feel at home. Although effort is great, results are poor. Food when it arrived was sometimes perfect, sometimes average, general service was very... More 

Was this review helpful? Yes 1
KyleB3, General Manager at Plettenberg Park Hotel & Spa, responded to this review

Thank you for the review, your concerns have been addressed with both the kitchen as well as the F&B manager, and a new training program has been put into place for the butlers. More 

Portland, Oregon
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed December 22, 2014

One of the truest boutique hotels you'll find in a sea of others that by could never live up to this experience. With only 10 rooms, the Plettenberg Park Hotel makes you feel like this very special place is your home as well as theirs. The property itself is gorgeous and secluded - high up on the rocks with the... More 

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KyleB3, General Manager at Plettenberg Park Hotel & Spa, responded to this review

Thank you for the wonderful compliments. I am really please that you enjoyed the Shark. The staff is what makes this property special, and we as management are really lucky to have such wonderful staff. More 

Dublin, Ireland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 18, 2014

This hotel is exceptional, the service, the rooms, the location, the food especially the breakfast, the staff. I couldn't recommend this place any more. We stayed three nights, it is on the expensive side compared to the other hotels we stayed in in S.A. but it is far superior than the other hotels so the price is justified. If this... More 

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Knysna, Western Cape, South Africa
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 9, 2014

As a treat for my spouses’ birthday I booked a large suite at the Plettenberg Park Hotel & Spa in Plettenberg Bay for the weekend, besides the most fantastic sea views, a natural tidal pool, and very friendly service staff, I honestly cannot see why anyone would get excited, return, or recommend this Hotel. The dinner we had on the... More 

Was this review helpful? Yes 1
KyleB3, General Manager at Plettenberg Park Hotel & Spa, responded to this review

Thank you for the feed back, I will address this with the chef on duty. It is only through constructive feed back such as yours that we as a hotel can improve. More 

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