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All 11 East London hotels

Garden Court East London

3.0 of 5 Hotel   |   Cnr. John Baillie & Moore Streets | Quigney, East London 5201, South Africa
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Garden Court East London
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Ranked #4 of 11 Hotels in East London
A recent review
5 of 5 stars reviewed 2 days ago
zethum2014 Kokstad
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65 reviews from our community

Traveler rating
    17
    15
    21
    6
    6
See reviews for
15
7
2
34
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Kokstad
1 review
5 of 5 stars Reviewed 2 days ago NEW

I had a wonderful stay in Garden Court and I would like to suggest that you change your irons at least get those ones from Russell Hobbs other than that the service was excellent and the employees were very friendly.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Ian M, General Manager at Garden Court East London, responded to this review

Thank you for you excellent feedback. I am happy to inform you that we will start phasing in Russell Hopps Irons as this has been approved as our new standard. Thank you for choosing Garden Court East London and we look forward to welcoming you back in near future. Warm Regards Ian Mackay General Manager More

Mthatha
1 review
5 of 5 stars Reviewed 5 days ago NEW

We enjoyed being in the hotel except for the part I highlighted above, our checkout process which was a bit of a problem. kindly get more senior staff to handle the checkout process as they are the ones with a better understanding of your rewards programme.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Ian M, General Manager at Garden Court East London, responded to this review

Thank you taking time to review your recent stay with us and we appreciate this valuable feedback. I am delighted to hear you had a great stay with. Thank you for choosing Garden East London and we look forward to welcoming you back in the near future. Warm Regards Ian Mackay General Manager More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean hotel. Very friendly staff who went out of their way to be accommodating. The only very disappointing thing wad that we could not have wine with our dinner! Every single bottle of red we tried to order was not in stock. In the Cape! Food was delicious but would have been so much better with a glass of red!!!

Was this review helpful? Yes
Ian M, General Manager at Garden Court East London, responded to this review

Thank you for your feedback from recent stay and appreciate the positive commnets and I am delighted to hear you enjoyed your stay with us. I will address the concerns raised with selection and stock levels of wines. Thank you for choosing Garden Court East London and we look forward to welcoming you back in near future. Warm Regards Ian... More

Johannesburg, South Africa
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is by far the worst experience I have had in a hotel. Staff useless, food very poor and a general Manager who thinks its beneath them to contact you when you complain. As a whole a complete waste, and they will never see my business again.

Was this review helpful? Yes
Ian M, General Manager at Garden Court East London, responded to this review

Thank you taking the time to speak with me today and appreciate you bringing your concerns with regards to your stay in October. As mentioned please accept my sincere apology and I will be addressing all the points that you raised and assure you that this is not our usual standard. I look forward to welcoming you back in near... More

Johannesburg, South Africa
Contributor
15 reviews 15 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Tsogo Sun hotels always impress me and I have never been disappointed by one of their hotels. The GARDEN COURT in East London, despite being an older building, is extremely comfortable - with large rooms, comfortable beds and great facilities. A very large pool and pool deck is available for holidaymakers and the restaurant is excellent - both for breakfast... More

Was this review helpful? Yes
Ian M, General Manager at Garden Court East London, responded to this review

Thank you for your wonderful feedback and I am delighted that you had a great stay with us. We look forward to welcoming you back in the near future. Warm Regards Ian Mackay General Manager More

Gurgaon, India
2 reviews
3 of 5 stars Reviewed October 20, 2014

Good rooms, decent food - Great location! Service, Flexibility, Responsiveness - just average! I could not get internet at the business centre for 2 minutes to check into my flight - they wanted me to pay 90 rand!!! Prices - comparable to a 5 star @ Capetown!

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Ian M, General Manager at Garden Court East London, responded to this review

Thank you for taking time to review your stay and for the valuable feedback. With regards to access to internet, you should have been offered a cheaper option we do offer all guest 350MB of free wifi and my sincere apologies the lower denomination for access to our workstation in our lounge were not available, I have addressed this with... More

Durban, South Africa
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 17, 2014

Had the pleasure of revisiting East London recently. The hotel is old but revamped with a modern look interior. Andrew at reception was most pleasant and helpful and check in and check out! The room: 505. Rooms higher up are the best : Less noise , better view. Old with a mix of old/new bathroom fittings. A bin that was... More

Was this review helpful? Yes
Ian M, General Manager at Garden Court East London, responded to this review

Thank you for your valuable feedback. It was great to hear about the service you received from Andrew and will pass your comments onto him and his manager. With regards to cleanliness and standard of the bathroom, plus breakfast timing, please accept my sincere apology and I will be addressing all the points that you raised and assure you that... More

Cape Town Central, South Africa
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 2, 2014

The Garden Court EL seems to have had a facelift in recent months. Checkin staff very friendly and the room up to a 4 star standard. Where they fall short is the expensive dinner buffet and the room bathroom which still has a bath you have to shower in. Really? In 2014? For a very good meal at half the... More

Was this review helpful? Yes
Ian M, General Manager at Garden Court East London, responded to this review

Thank you for taking time to review your recent stay. We appreciate the feedback and positive comments and suggestions. We will definitely address them and look at what we can introduce. We look forward to welcoming you back in near future. Warm Regards Ian Mackay General Manager More

Lady Frere
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 29, 2014

I had an excellent time during my stay in Garden Court East London. My room had an excellent beach view, it was breathtaking, It was clean and the service was excellent. I wasn't impressed when I ordered a poached egg and the chef forgot to order it.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Ian M, General Manager at Garden Court East London, responded to this review

Thank you for taking the time to submit your review, I delighted to hear you enjoyed your stay with us. I have also passed on your feedback to our Chef’s as they should not have forgotten about your eggs, please accept our apologies for this. Thank you for choosing Garden Court East London and we look forward to welcoming you... More

Mtthatha South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed September 24, 2014

Loyalty is the name of the game but if you are not one of Tsogo Sun visitors Try it once you will tell me . Here you get everything you want cheaper and at reasonable price Comfort and enjoyment is here

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Ian M, General Manager at Garden Court East London, responded to this review

Thank you for taking the time to submit your review and your loyalty to Tsogo Sun, thank you for always choosing Tsogo Sun and we look forward to welcoming you back in the near future Warm Regards Ian Mackay General Manager More

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Additional Information about Garden Court East London

Address: Cnr. John Baillie & Moore Streets | Quigney, East London 5201, South Africa
Location: South Africa > Eastern Cape > East London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Garden Court East London 3*
Number of rooms: 173
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Also Known As:
Garden Court East London Hotel East London

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