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Premier Hotel EL ICC

Certificate of Excellence
5.0 of 5
22 Esplande | Quigney, East London 5211, South Africa (Formerly Premier Hotel Cascades)
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Premier Hotel EL ICC
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Premier Hotel EL ICC
Premier Hotel EL ICC
Premier Hotel EL ICC
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130 reviews from our community

Traveler rating
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    20
    6
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26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bristol
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

It's a shame but I left the EL ICC a little disappointed. The room was big enough and comfortable but had very poor fittings in the bathroom. A trendy sink but the tap moved all over the place. The towel holder was broken and the shower fittings didn't seem to be attached to the wall correctly. I had no trouble... More 

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Cape St Francis, South Africa
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

my balcony door could not lock. the fridge in the room was build into a cupboard and therefore the fridge gets soooooo hot. milk was sour. shower door cracks like crazy everytime you open it. bath was not clean

Review collected in partnership with this hotel

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Jeremy S, Manager at Premier Hotel EL ICC, responded to this review

Dear CampEscape Thank you for your most valued feedback after your recent stay. At the outset we would like to offer our sincerest apologies for letting you down. We are normally so very proud of our service and standard levels so it is with a sore heart that we hear your comments. If you could maybe advise us of your... More 

umtata
1 review
5 of 5 stars Reviewed 1 week ago

Please make a plan in making the iron to be in the room or at least or on request it can be delivered to the room please. Some of us don't want to go the iron room as it takes time will be against me.

Review collected in partnership with this hotel

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Jeremy S, Manager at Premier Hotel EL ICC, responded to this review

Dear Lubabalo N Thank you for taking the time to let us know of your recent experience whilst staying with us. We are pleased that in general your rating shows that your expectations were met. We appreciate your constructive criticism which we take note of. We look forward to your return visit hopefully in the not too distant future. Kind... More 

Jhb
1 review
5 of 5 stars Reviewed 1 week ago

Staff were good and rooms very relaxing the overall environment was good food at restaurant was also good .................................................fix this part of your survey........,,.......

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Jeremy S, Manager at Premier Hotel EL ICC, responded to this review

Dear Ezra M We are most thankful for your very positive and pleasing feedback. It is much appreciated by all of our staff. We look forward to welcoming you back to our hotel on your next trip to East London. Thank you Yours in hospitality Jeremy Singleton RESIDENT MANAGER More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Just back in the UK from an 8 night stay at this hotel. Excellent service from the beginning of our stay until we left. Very friendly staff. Five star treatment all the way. I would gladly recommend this hotel and will definitely make it my choice of accommodation on my next trip to East London.

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Jeremy S, Manager at Premier Hotel EL ICC, responded to this review

Dear Lynda Z Thank you so very much for the wonderful feedback we have received from you after your recent stay with us. It is truly a huge morale booster for all staff and I am sure your very positive comments will go a long way to assisting them in maintaining service and standards to meet expectations such as yours.... More 

Stellenbosch, South Africa
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed over here late 2014 on business trip at ICC. Hotel seems fine but nothing stood out to make it enjoyable. After my return I requested my invoice to be changed to my company - got mail back with my exact invoice and personal details. Mailed again - no response. I had to walk quite the distance to get to... More 

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Jeremy S, Manager at Premier Hotel EL ICC, responded to this review

Dear G_I_B_8 Thank you for forwarding your comments regarding a recent stay at our hotel. Albeit mostly negative, we are happy that you feel it is still an acceptable place to stay. Our sincerest of apologies for those areas where we let you down and we will certainly look at training interventions to improve. We look forward to welcoming you... More 

Port Elizabeth, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

Our stay at the hotel was great. The buffet breakfast was fantastic. Definitely worth it!! It's a pity that the weather was not good and we did not get a chance to enjoy the pool and pool-bar. We stayed for three nights and four days, and loved it.

Review collected in partnership with this hotel

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Jeremy S, Manager at Premier Hotel EL ICC, responded to this review

Dear K A M D Thank you so much for your very welcome feedback - your kind comments are most encouraging for all our staff to continue service at those levels you were happy with. We do try on occasions to arrange the weather too, but sometimes just not possible!! We certainly hope it will be soon when you next... More 

Milnerton
1 review
4 of 5 stars Reviewed 1 week ago

We recently stayed at the hotel over the Easter weekend and were well pleased .The price was right,the rooms clean and the ocean view spectacular,the staff including the security who are always visible made our stay even more pleasurable ,we felt very safe and secure and welcomed at all times.The free wifi was also well appreciated.Thank you to all who... More 

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Jeremy S, Manager at Premier Hotel EL ICC, responded to this review

Dear Houston Family Thank you so very much for sending us such positive and welcoming feedback. We are thoroughly ecstatic to hear that you and your family's expectations were met. We will certainly await your next visit and assure you of our best attention at all times once more. Yours in hospitality Jeremy Singleton RESIDENT MANAGER More 

Potchefstroom, South Africa
1 review
3 of 5 stars Reviewed 2 weeks ago

This is a nice hotel which I visited two years ago and now recently. The service is friendly but like hotels go that get older I could see some changes. For example the drains and sewage smelled- something I really hate of large hotels. I went for supper late ( 21h45) and got a buffet with soggy salads and overheated... More 

Review collected in partnership with this hotel

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Jeremy S, Manager at Premier Hotel EL ICC, responded to this review

Dear Beatrix B Our sincerest of apologies to you for not meeting your expectations on your recent trip where you stayed in our hotel, the Premier Hotel ELICC. We are truly saddened that some of your experiences were below standard. We will certainly make the most of taking your negative and constructive criticism to heart and ensure all staff are... More 

Polokwane, South Africa
1 review
2 of 5 stars Reviewed 3 weeks ago

For a hotel that claims to be 4 stars this is not a business traveller friendly place [but the view of the ocean is nice]. The desk in the room has no lights above it - making it unpleasant to use a laptop after dark [and the chair is not suited to the desk if you want to work]; the... More 

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Jeremy S, Manager at Premier Hotel EL ICC, responded to this review

Dear 616chris Thank you for taking the time to comment on your recent stay at the Premier Hotel ELICC. At the outset we would like to forward to you our most sincere apologies for not meeting your expectations. Feedback regarding service and experience is extremely important to us. Not only do we want our valued guests to enjoy staying with... More 

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