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All 17 Holbrook hotels

Quality Inn

1.5 of 5 Hotel   |   2602 Navajo Blvd, Holbrook, AZ 86025 (Formerly Comfort Inn)
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Quality Inn
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61%
Ranked #8 of 17 hotels in Holbrook
A recent review
4 of 5 stars reviewed 3 days ago
Jkhawkeye Saint Louis, Missouri
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  • Reviews (14)
  • Photos (25)
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  • Room tips (3)
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14 people have reviewed this hotel

Traveler rating
    4
    5
    2
    3
    0
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
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English first
Saint Louis, Missouri
1 review
4 of 5 stars Reviewed 3 days ago NEW

We came across this hotel on our cross country trip last minute. The staff was very kind and allowed us to park our moving van and car hitch near the front of the hotel which not all hotels would do. We met the owner the next morning who was very helpful as we made our trip across the US. The... More

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Pasco, Washington
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great value for the price. Extremely clean swimming pool. Room was more than I expected and nicely decorated. Adequate breakfast that had an excellent attendant. Great cup of morning coffee. Easy access to I-40 & Historic Route 66. I'll be back.

Was this review helpful? Yes 1
Aimee Y, General Manager at Quality Inn, responded to this review

Dear Sir, Thank you very much for your review and feedback. I am very happy that we were able to meet your expectations and that you enjoyed our facilities and breakfast. We look forward to seeing you again. Sincerely, Aimee GM More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

Left my military uniforms in the closet of this hotel. Drove 6 hrs to Las Vegas before realizing they were left behind. Then I had to contact the hotel to confirm their location. I then had to drive six hours back to retrieve them because I needed them first thing Monday morning. But the hotel staff did not have the... More

Was this review helpful? Yes 1
Aimee Y, General Manager at Quality Inn, responded to this review

Dear Sir, Thank you for your review and feedback. In checking our records, it is noted that you did not check out at the desk which usually meant that the guest left early in the morning. The uniform was brought down to the Front Office at about 3 pm after our housekeeping staff had cleaned the room, and we later... More

Tucson, Arizona
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As a perennial Diamond Elite member, I have had the opportunity to stay in hundreds of different Choice Hotels, and it is easy to see the differences between hotels. My wife and I stayed here for a night while touring northern Arizona, and the room was clean, comfortable, and nicely appointed, although we did have some trouble flushing the toilet.... More

Was this review helpful? Yes 1
Aimee Y, General Manager at Quality Inn, responded to this review

Dear Tomtinaz, Thank you for your review and for staying with us. I am glad that you rated our motel as one of better ones that you had stayed in among the many other Choice hotels you had experienced as a Diamond Elite member, and that you were satisfied with the cleanliness of your room. However, I will meet with... More

Moon Township, Pennsylvania
Contributor
14 reviews 14 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 11, 2014

I have to give this a poor rating, because of maintenance, and service. It was what was to be expected of a Quality Inn, but when we checked our room the toilet did not flush without holding the handle down and repeating 3 or 4 times. The in valve also leaked. When my wife reported it we were told they... More

Was this review helpful? Yes 2
Aimee Y, General Manager at Quality Inn, responded to this review

Dear Ken, I was the one who met with you when you first arrived, and I apologize for the miscommunication and for the inconvenience you experienced during your stay with us. It is our policy that if any of our guests are not satisfied with their rooms we will move them to another especially if it relates to a plumbing... More

Stoughton, Wisconsin
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed June 9, 2014

As a Diamond Elite member of Choice Hotels, all facilities are required to upgrade my reservation if available. On check in I was neither recognized as a Diamond Elite Member nor did I receive my upgrade. Eventually, after fighting with the front desk clerk, she called the owner and we got the upgrade. How I love to go to war... More

Was this review helpful? Yes 3
Aimee Y, General Manager at Quality Inn, responded to this review

Dear Ross, Thank you for your review. I understand that you had booked our lowest category room which is a single Queen and had insisted on a King upgrade upon check-in because of your status. Our staff did acknowledge your membership status by upgrading you to one of our popular first floor rooms. In addition, even though your Elite membership... More

Phoenix, Arizona
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 6, 2014

Upon my arrival the staff was very friendly and helpful the room was very clean and had NO lingering order of any so called air freshener spray, which was refreshing . Even though Air freshener spray may smell fresh, it does nothing more than POLLUTE the air it does not freshen it. The bed was very comfortable the room was... More

Was this review helpful? Yes 2
Aimee Y, General Manager at Quality Inn, responded to this review

Dear RB, Thank you very much for your review. I am glad that you find our room condition to your satisfaction. However, in regards to the room rate, I am sorry that we could not reduce the rate as our room rates are based on double occupancy. We do offer good discounts for AAA and AARP members though. Thank you... More

Ardgroom, Ireland
Contributor
12 reviews 12 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 16, 2014

We thought we were staying in the Comfort Inn but they had changed their name to the Quality Inn the week before. Girl at reception was fantastic and could not have been more helpful. The following morning was Easter Sunday and she directed us to the church. Fr. O'Keefe's grandfather was from Cork, Ireland. The Mass was beautiful and the... More

Was this review helpful? Yes 4
Aimee Y, General Manager at Quality Inn, responded to this review

Dear Trish, Thank you very much for your review and I am very glad that you had a great experience staying with us. The motel name was changed to the Quality Inn as we have a new owner who purchased the property recently. He has upgraded the facilities and will continue to do so over the next few months so... More

Maryland, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 24, 2014 via mobile

The Rooms were a very nice size. The Rooms were very clean and the Staff was very friendly. The Breakfast was good not as much as you would get at one of the larger hotels. Rooms have microwave and frig. Only downfall was the pool was not open. I Would stay there again when in the area.

Was this review helpful? Yes 5
Aimee Y, General Manager at Quality Inn, responded to this review

Thank you for your detailed feedback regarding our breakfast which was not up to your expectations. I will look into how we can do a better job. However, I am very glad that you find our guestroom layout and cleanliness to your satisfaction. I do apologize for the pool being unavailable as it is a seasonal pool. We do look... More

Reno, Nevada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 17, 2014

This Quality Inn had it all: Clean, helpful staff, restaurant within walking distance & easy parking for our truck & boat/trailer (not always a given). Pet Friendly is important to us & having the rooms already identified & on the first floor was great. Many of the Choice Hotels list free breakfast, but this one is HOT & freshly made,... More

Review collected in partnership with this hotel

Was this review helpful? Yes 4
Aimee Y, General Manager at Quality Inn, responded to this review

Dear Ruth, Thank you very much for your positive review, and I am glad that you find that the motel exceeded your expectations. Our ground floor rooms are always very popular with our guests for the reasons which you mentioned. Though I am happy that you had a great stay with us, we will continue to strive to improve our... More

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Additional Information about Quality Inn

Address: 2602 Navajo Blvd, Holbrook, AZ 86025 (Formerly Comfort Inn)
Phone Number:
Location: United States > Arizona > Holbrook
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Quality Inn 1.5*
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Also Known As:
Comfort Inn Holbrook
Holbrook Comfort Inn

25 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & grounds (13)
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Bathroom (2)
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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Class
Number of rooms
60

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