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Holiday Inn Express Hotel & Suites Phoenix-Glendale

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9310 W Cabela Drive, Glendale, AZ 85305
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Holiday Inn Express Hotel & Suites Phoenix-Glendale
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Holiday Inn Express Hotel & Suites Phoenix-Glendale
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121 reviews from our community

Traveler rating
    66
    44
    3
    5
    3
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43
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
40 reviews 40 reviews
22 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I had forgotten how good the beds and showers at Holiday Inn Express are! Awesome stuff! I love their toiletries, too. The breakfast was a step above, too, with a better-than-average collection of items to choose from, including Chobani Yogurt. Yum! My only complaint might be that the front desk girl was a bit snippy when I arrived (we had... More 

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Sierra Vista, Arizona
Contributor
16 reviews 16 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stay here because the hotel is close to our friends, relatives, and Cabela's. The rooms are always clean and beds are very comfortable. Breakfast can be a little busy in the mornings - the staff was doing a pretty good job of keeping up though.

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Marina, California
Top Contributor
100 reviews 100 reviews
63 hotel reviews
151 helpful votes 151 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is a newer chain hotel in the Westgate section of Glendale, one of the most bland and unmemorable parts of the country. The area was conceived as an entertainment district to supplement whatever government corruption originally brought the stadiums to this plot of remote, dusty cotton fields, but the economic changes of the late 2000's left the area... More 

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GlendaleMGR2, General Manager at Holiday Inn Express Hotel & Suites Phoenix-Glendale, responded to this review

Dear Colinaz, I want to thank you for taking the time to give us your feedback, we take everything our guests say very seriously. I am so very sorry to hear that your recent stay with us was not up to your expectations. This is definitely not the response we typically get and certainly now what we strive for. I... More 

Glendale, Arizona
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The pool is dirty. They say it is heated pool but it is not! And the ladies at the front desk looked surprised when we told them. The skimmers haven't been emptied for the two days we have been here. The water is cloudy and beer bottles were still laying around 12 hours later. The jacuizzi has a couple pounds... More 

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Alisha W, General Manager at Holiday Inn Express Hotel & Suites Phoenix-Glendale, responded to this review

Dear Valued Guest, Thank you for taking the time to give us your feedback on your recent stay. We sincerely apologize that you did not leave 100% satisfied. I will be following up with you in person to make this right for you. Sincerely, Alisha Wall General Manager More 

Bakersfield, California
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I needed a hotel on the 101 loop on the west side of Phoenix. We like staying at Holiday Inn Express as they are normally nice places. This one is just as good if not better than other H.I.E properties that we have stayed at. The room was clean, comfortable, and it smelled nice. The breakfast was... More 

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Alisha W, General Manager at Holiday Inn Express Hotel & Suites Phoenix-Glendale, responded to this review

Dear Craigatcraignet, Thank you for your wonderful feedback. We are so glad to hear that you and your wife enjoyed your time with us and were able to take advantage of our fabulous breakfast options! We hope we get the chance to serve you again in the future and again thank you for your time. Sincerely, Alisha Wall General Manager More 

Las Vegas, Nevada
Top Contributor
321 reviews 321 reviews
112 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed April 15, 2015

I stay here for one night just to check it out. I also stay at the Staybridge right next to it,just to compare. The location is perfect walking distance to shopping, good restaurants and the stadium. The rooms were what you would expect from a Holiday Inn Express, clean and comfortable. I was pleased with the staff. It was clean,... More 

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Alisha W, General Manager at Holiday Inn Express Hotel & Suites Phoenix-Glendale, responded to this review

Dear Tom, Thank you so much for taking the time to give us feedback about your recent stay with us. Sorry we didn't have that extra perk of the social hour here for you, but we are glad you enjoyed your time with us and do hope we get the opportunity to serve you again in the future. Sincerely, Alisha... More 

Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 2, 2015

The pool area is beautiful and very relaxing. the kids loved the huge outdoor pool and there are plenty of lounge chairs and tables to sit and relax. There is also a hot tub and two large gas grills, which we enjoyed using. Our room was clean and comfortable and a good size. The staff was super friendly, nice, and... More 

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Alisha W, General Manager at Holiday Inn Express Hotel & Suites Phoenix-Glendale, responded to this review

Dear Troy, Thank you so much for taking the time to give us your feedback on your recent stay. We are so glad to hear that you enjoyed your time with us and that our staff was able to make your stay exceptional! We greatly appreciate your time and feedback and look forward to serving you again in the future!... More 

Ashland, Oregon, United States
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 7, 2015

The staff at this hotel MAKE the stay. They go out of their way to help you--even walk you part way to your destination if you need guidance! They offer a shuttle and are near the football arean and tons of food and shops. Great rooms, good price. I'll go again (plus there's a Cabella's right across the street!) The... More 

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Oscar U, General Manager at Holiday Inn Express Hotel & Suites Phoenix-Glendale, responded to this review

Dear Susan R, Thank you for the awesome review! We appreciate you taking time out of your day to share your experience with us. Our staff strives to offer exceptional customer service and it makes us proud when we deliver a great experience. We appreciate your business and we look forward to having the privilege of serving you again in... More 

Sterling, Virginia
Top Contributor
239 reviews 239 reviews
55 hotel reviews
146 helpful votes 146 helpful votes
5 of 5 stars Reviewed March 7, 2015

I rarely give a hotel a 5-star rating but this one deserves it. The staff was wonderful and friendly. The breakfast was ample. The place was clean, in and out of the rooms. The pool was well-kept. The location was superb for us. We were going to some baseball spring training practices and games. We were very near Camelback but... More 

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Oscar U, General Manager at Holiday Inn Express Hotel & Suites Phoenix-Glendale, responded to this review

On behalf of the entire team at Holiday Inn Express & Suites Phoenix-Glendale, we would like to thank you for the fantastic review and for choosing to stay with us! We appreciate you giving us a 5 star rating. Our staff strives to offer the best hotel experience and we are happy to hear we delivered. Thank you for your... More 

Thurmont, Maryland, United States
Top Contributor
85 reviews 85 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 8, 2015

This is a beautiful hotel. It is very near Cabela's and Cracker Barrel is very near. It is in a great area for eating and other amenities. The staff was efficient and friendly and the rooms were spacious and well a laid out.

Was this review helpful? Yes
Oscar U, General Manager at Holiday Inn Express Hotel & Suites Phoenix-Glendale, responded to this review

Dear Kimberly C, Thank you for choosing to stay at Holiday Inn Express & Suites Phoenix-Glendale! We are happy to hear you found our hotel beautiful. Also, thank you for taking time out of your day to write a wonderful review. Please come back and stay with us next time you're in the area. Sincerely, Management and Team More 

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